1/5
Trustpilotthey say they are going to call you…
they say they are going to call you back but they dont too many sales reps only interested in their commission very poor service, avoid this company
Trusted Agent profile · North Yorkshire
Bridgfords Harrogate Sales reviews in North Yorkshire
★★★★★
517 reviews across 2 platforms
16 Albert Street, Harrogate, HG1 1JT, North Yorkshire, HG1 1JT
Bridgfords's office in North Yorkshire, at 16 Albert Street, is rated 2.4 out of 5 across 517 reviews on two platforms, including 65 Google reviews rated 4.7.
Reviews
Every review we hold for the North Yorkshire office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotGot bored of chasing them
Called multiple times to try and get a viewing booked in. Was told multiple times someone would call me back. Got bored of chasing them.
5/5
GoogleNo one likes the stress of dealing with selling a house but I must say Anna, Sue and the team have served us well. They have been very dignified with regard to it being a forced sale due to my mothers health.
Agent replied · 23 October 2024
It is brilliant to read another 5* positive review for our local team. Thank you for taking the time to leave us your comments. Best wishes, Scott
1/5
Trustpilot4th tennant same issues- damp, mould, negligence
I am the forth tennant leaving my current rental property with the same letting agency and landlord due to the same issues. Mold, damp, negligence and conditions quite frankly not fit for living. I'm breaking my tenancy agreement with permission of the landlord, however never expected to be hit with Bridgfords re-housing fee because quite frankly didn't expect bridgfords to take on this property with a now fifth tennant following years of the same issues not fixed. The 95 year old landlord lord is maybe not able to care for this property but I'm not reviewing him right now. There's something really sinister about a company needing capital gain to the degree that they are willing to miss sell and mislead another tennant into this property a fifth time. Please please stay away.Edit- just noticed that they have a new tennant already from a video viewing alone. Pictures posted of the property are from years ago. Next tennant likely spun the same lines as me, "we are so busy with viewings on this property it's so desirable we can't possibly fit you in, take the video viewing and we advise you to go for it within the next 24 hours before it gets snapped up" there have been no physical viewings of this property whilst I have been here. This is miss selling and pressure sell tactics. The next person will likely have had to pay the same heavy holding fee as me, there rent has gone up by £50 and their deposit by £200 from the 7 month's when I came in with minimal work done on the neglected property. This company is predatory.
5/5
GoogleMany thanks to Helena and Richard to being very kind and helpful. Quick responses in email from Helena. They are wonderful people who always do their best and really care about their jobs. I would highly recommend them.
Agent replied · 23 October 2024
Thank you for taking the time to leave your wonderful 5* review about our local team. Best wishes, Scott
5/5
TrustpilotChris Parkin was my mortgage broker
Chris Parkin was my mortgage broker, really helpful I had been told from another company that I would not be able to get a mortgage, Chris went above and beyond to make it happen. We had issues with the lender taking unnecessary time on some issues Chris chased them everyday and I am now in my lovely new home. I will definitely recommend Chris in the future.
1/5
TrustpilotAwful customer service
Awful customer service, do not respond to emails, make you feel like an idiot on the phone for asking questions after not getting responses. absolutely gutted that I have to deal with this company.
1/5
Trustpilotmade me complete 5 recaptchas to…
made me complete 5 recaptchas to unsubscribe from their spammy emails. this is a tactic to waste people's time so they give up and stay signed up to emails. why would I need to prove my identity to unsubscribe from emails? even a hacker would have better things to do
5/5
GoogleWe would like to take this opportunity to thank the Lettings Team at Bridgfords Harrogate - Richard, Danielle and Helena - for all their help, advice and support throughout the time they have managed our lettings for us. We worked summer seasons abroad for several years and it was particularly reassuring to know that our properties were being professionally managed throughout this period. I have no hesitation in recommending the Bridgfords Harrogate Lettings Service. Derek and Kathryn NewtonPositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 23 October 2024
Hi, thank you for the marvellous 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
GoogleBridgfords Harrogate lettings team with Richard, Helena and Danielle offer consistently fab customer focussed service - equally great for me as a landlord and importantly great for my tenants - the proof is most of my tenants have been with me for years! No issue is too small, you get the same first class service with outstanding personal professional quality. Thats what I want from my letting agents and this team at Harrogate are great ambassadors for Bridgfords and Countywide.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 23 October 2024
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotJust don't waste your time
If you want a company of people with minimal care for you and the process, who don't do what they tell you they are going to do, and then when you're trying to find out where things are up to, never answer the phone, Bridgfords are the one.
1/5
TrustpilotLack of communication, unethical and unprofessional Practices
I had a very disappointing experience with [Agency Name]. I initially booked a viewing for a flat that was on sale, only to find out the appointment was cancelled because the flat was sold, and they forgot to inform me.Giving them another chance, I booked a viewing for another property. However, they insisted that I use their mortgage advisor even though I already had one and an Agreement in Principle. When I refused to change my mortgage advisor, they immediately cancelled my viewing appointment. This kind of behaviour is unprofessional and unethical. I would not recommend this agency to anyone.
1/5
TrustpilotAtrocious Customer Service
Atrocious Customer Service. Have been chasing their Burnley branch for 6 weeks now and have emailed individuals there, as well as their general contact address and no one gives a damn.
5/5
TrustpilotRebecca Farnell was very excellent
Rebecca Farnell was very excellent, from the day of the viewing till the day it was concluded. she was friendly, kind, and her customer services skill was fantastic as well. i reckon you give her a raise. well done.
1/5
TrustpilotIllegal practices
Illegal practices! Referred to the Property Ombudsman because contract was completed by manager, Tammi, and not ourselves, meaning we incurred hundreds of pounds of additional costs. Additional problems included; no marketing of the property, little, if any, communication. Should have gone to any of the other local estate agents.
5/5
TrustpilotAshley - Great Sankey
Ashley, at the Sankey Branch, was brilliant! My offer was confirmed in August 21 and after many date changes I pulled out when the vendors wanted a 'provisional' completion of April 22! Through all that time Ashley kept me up to date and went above and beyond to try and get the sale to completion. She is a credit to Bridgfords
4/5
TrustpilotBrand New Listing on a New-built House
Excellent communication throughout, clear, responsive, and very approachable. The team kept me well informed, including regular updates for tenants.
5/5
TrustpilotReliable and helpful
This is a great agency: they put us in touch with our new landlords and were very helpful every step of the way (special thanks to Ash!). They were always easy to reach, responsive and polite. When we arrived at the new place we had a lovely welcome pack waiting for us. Thanks for everything, Bridgfords!
1/5
TrustpilotAwful service and expensive fees. Landlords should use someone else.
Been with Bridgfords for a few months and cant really give positive feedback back on any part of their service. They are slow to respond, aggressive and generally useless. Their service centre is completely separate from the lettings team which results on breakdown in communication and poor service. They are great at selling their service to entice you in then run a mile once you are signed up.
1/5
TrustpilotIllegal
They will call you in and tell you to speak to their mortgage advisor who then tells you that he can get you the property if you sign up with them for £660+ non refundable, he will use their own solicitors too. My wife and I asked what about the other bidders and he said, the vendor won’t see those bids don’t worry. This is completely illegal and we walked away, he then said you are willing to walk away from this deal and get outbid. I said yes I would rather lose out on 20k than give you one penny. It’s kickbacks galore in that place and we know full well we will now not get that property. I would love to speak to the person selling the house but they have moved abroad and left these clowns in charge.
1/5
TrustpilotSTAY AWAY - BRIDGFORDS DARLINGTON
I purchased a property from Bridgfords in December 2025.
1/5
TrustpilotNever contact me after numerous call…
Never contact me after numerous call and direct messages.
1/5
TrustpilotLandlords (and tenants!) - avoid this agent
To use a phrase, Bridgfords / Countrywide are an omnishambles, when it comes to being a landlord's agent.
1/5
GoogleAvoid like the plague !! A disaster from moving in to moving out. You will be promised the earth to get you to sign the tenancy agreement. Then they have nothing more to do with you and pass you onto a different team to look after who know nothing about their promises and nothing gets done. Communication is appalling and you'll be lucky to get a call back. On leaving the property they did my check out inventory AFTER the new tenants had moved in and I'm now 2 weeks later waiting to see a penny of my deposit. No response from them at all. I would never have anything to do with a property that Bridgfords look after again - it's not worth the headache of the broken promises, repairs taking for ever and the battle to get your money back when you just cannot take it any longer and you've moved out......NegativeResponsiveness, Quality, Professionalism, Value
Agent replied · 23 October 2024
Please contact us via review@countrywide.co.uk so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Bridgfords Harrogate Sales
How many reviews does Bridgfords Harrogate Sales have?
Bridgfords's North Yorkshire office has 517 reviews across two platforms: 65 on Google, 452 on Trustpilot (across the whole business).
What is Bridgfords Harrogate Sales's rating?
Bridgfords Harrogate Sales is rated 2.4 out of 5 across all 517 reviews, and 4.7 out of 5 on Google from 65 reviews.
Where is Bridgfords's North Yorkshire office?
Bridgfords Harrogate Sales, 16 Albert Street, Harrogate, HG1 1JT, North Yorkshire, HG1 1JT.
