Trusted Agent profile
★★★★★
57 reviews across 2 platforms
7 King Street, Richmond, North Yorkshire DL10 4HP
Alderson Estate Agents's North Yorkshire office at 7 King Street is rated 4.2 out of 5 across 57 reviews on two platforms, including 48 Google reviews rated 4.1. Checked 9 October 2026.
Every review we hold for the North Yorkshire office, from every platform, shown as written. First names only.
4/5
GoogleI have dealt with Marcus Aldersons estate agents both in rental and selling, what a team they have here. From communication to advice, they are above and beyond expectations, a thoroughly sound service indeed, nothing plastic here at all, the premiership of estate agency.
Thank you Gordon for your kind words, you are always such a pleasure to deal with .Look forward to working with you again in the future. Best regards The Alderson Team 👌 …
5/5
GoogleFrom the start, I knew the sale of my fathers bungalow was going to be very difficult - shared ownership with a housing organisation and so it proved. Despite this Carla and Rosie really did their utmost to make the sale a success and after over 12 months, they succeeded. During the intervening period both displayed a very personal, yet wholly professional approach. Communication was excellent and very accurate. Lots of advice from their vast wealth of knowledge was imparted plus lots of sales tips. Without sounding patronising, Richard, Carla and Rosie were absolutely fantastic. From the moment I walked through the door. They knew all the pitfalls, yet were so enthusiastic and persisted to the conclusion of the sale. Thank You!
Thank you Neil it was a pleasure dealing with you and thank you again for your Gifts to the Team, very much appreciated 🙌 …
5/5
GoogleGreat experience with Marcus Aldersons Estate Agents. Girls in office, mainly Rosie and Carla kept us up to date with everything and gave us reassurance when we needed it. Marcus great with his drone and did some fantastic pictures for the sale of our late mother's property. Wouldn't hesitate to use them again in the future.
Thank you Sandra, it was an absolute pleasure dealing with you.
1/5
GoogleVery disappointed with the service. Carla rude and unhelpful. I rented through them for five years and not once did they get around to sorting problems such as leaks. I ended up having to contact the landlord directly. Uncommunicative and poor service. Would not recommend or ever use them again.
Thank you for your feedback, We’re genuinely sorry to hear you were disappointed with the service you received. We understand that the Landlord’s decision to sell after 5 years of Tenancy came as an unexpected and unsettling change. While such decisions are outside our control, we always aim to support tenants through transitions as smoothly and respectfully as possible. If there is anything that you wish to discuss or clarify please contact me directly kind regards Marcus Alderson
5/5
GoogleFor Carla and co, I would loosely assume little money is made from rentals but the service received was impeccable, Carla especially gets a mention, her communication and guidance was top class, an asset to the business. A Kind and caring team in what was a stressful time for us. When it's time to buy we shall be likely looking towards Marcus Anderson.
Thank you for your kind words, we hope that your move goes well and that you settle well into your new home :)
5/5
GoogleAlderson’s recently sold a cottage in Catterick on our behalf. From the outset Marcus and his team were extremely enthusiastic and helpful. An early sale fell through due to lockdown but they remained committed and kept us informed. We were delighted with the ultimate outcome and very grateful to Alderson’s. Competent and obliging people and we would definitely recommend them.
Thank you Tom for a great review and thank you for your valued business, glad we were able to get a good end result for you.
5/5
GoogleWe bought our house through Aldersons 12 years ago and didn’t hesitate to use them to sell it for us when we decided to move again earlier this year. The team are, without exception, friendly, helpful and efficient. There is always someone …
Thank you so much for your review Zoe, always a pleasure to deal with you. Thank you again for your valued Business. Please keep in touch. Our warmest regards, Marcus, Richard, Carla, Rosie & Sue
5/5
GoogleI have found all the team who I dealt with (Marcus, Richard and Carla) at Marcus Aldersons fantastic except for Rosie. She was just exceptional, and the sale being a challenging one had the patience of a saint and went above and beyond to get the sale over the line. I cannot recommend them all highly enough. Thanks again.
Jonny Thank you for this fantastic review, you were such a pleasure to deal with 🙏 …
5/5
GoogleJust sold a property through Marcus Alderson, all of the team were fantastic, they went the extra mile to provide support and a great service. Thank you.
Thank you so much for your review, you guys were a pleasure to deal with, hope we can do business again in the future.
5/5
GoogleMarcus and his team have been extremely helpful in trying to find us the perfect property. We regularly receive property guides that they think will meet our requirements. We have previously used Marcus to sell our house and Richard did a wonderful job with the photography. Would definitely recommend 👍🏻 …
5/5
GoogleOne of very few agencies to actively email details of properties that may be of interest. If you have the opportunity of being shown a property by Richard Thompson take it. He's a "unicorn" in the world of estate agents: charming, affable, authentic, decent and, it seemed to me and my partner, trying to do the right thing by vendor, prospective purchaser and his company. Not an easy trick to pull off.
Kate thank you so much for your great review, we couldn't agree more with you about Richard ...we are so lucky to have him on our Team ! Thank you for your valued business.
5/5
FacebookFriendly,helpful independent estate agent. Marcus, Richard and team approach is always first class.
5/5
FacebookI received the most brilliant service when I bought my house from MA. Richard and Rosie were both brilliant at showing me round, introducing ideas of things I could do to it & where I could walk my dog in the area. Wouldn’t go anywhere else! Great communication.
5/5
FacebookA breath of fresh air. Having had a rival Estate Agent trying unsuccessfully to let my flat for 5 months, Marcus and the team had a tenant in place in less than a week at the asking rental, all this together with a friendly and helpful service they get my vote !!
5/5
GoogleHaving recently marketed my parents bungalow with Marcus Alderson and his team I wanted to express our thanks for the very friendly and professional service that they gave us every step of the way which resulted in a very prompt and …
Thank you Yvonne for your five star review and for your kind words, it has been a pleasure and we were very pleased to be able achieve the Result you hoped for.
5/5
GoogleMarcus Alderson and team have been absolutely amazing from start to finish with my house but (although not complete yet) Rosie in particular has been outstanding going above and beyond to help with the tough challenges we have come up …
Completed at last! Thank you Chelsea for the lovely review, everyone at Team Alderson wish you lots of happiness in your new home.
1/5
GoogleAvoid where you can, Moved out a property, this estate agent use an outside company to conduct inventories. The inventory company did NOT correspond with the move in report for the vacate report. I was accused of breaking a toilet amongst many other things that were wrong when we moved in (like weeds in the garden 🤦🏻♀️). The estate agent (Carla Sweete) even attended the property to send a video to my landlord of the toilet not working. However she missed that I was instructed to turn the water off and failed to check if turning the water on would flush the toilet. I would have expected a qualified estate agent to check this. A two hour drive after leaving the property with two young children was required to assist a plumber to turn the water on and prove it flushed. Did not receive an apology from Carla either and to top it off all correspondence stopped from her once I’d proved I hadn’t broken the toilet, despite several emails sent, she ignored them all. Absolutely will never use this agent again.NegativeResponsiveness, Quality, Professionalism
5/5
GoogleThe whole team made a potentially difficult time much easier for us. Great to have local, friendly professionals on your side, and always there for advice and free chocolate. Really good at liaising with others to bring about a happy result. Continued success.
A HUGE thank you for the great review Helen, thank you for using Marcus Aldersons, hope to see you again soon.
1/5
GoogleAVOID I have used many estate agents and never received such an appalling service. Carla sweaty is bad mannered and aggressive and totally incompetent at her job. He bought a buyer to view our property she put in an offer but we said she would need a sale agreed on her property for us to accept Marcus needed our bungalow as there was no other bungalow in that price bracket for the buyer.We had very few viewing but always seemed to get one if I contacted them to ask if there had been any interest. We move estate agents and got far more viewings then Marcus contacted us to say the buyer now had an offer on her property And basicly begged us to accept her offer he said it would be a water tight chain of 4 property’s all through him this was not water tight he simply used our property until another bungalow came on to the market with him. Other members of staff think more of messing about with there friends and drinking coffee in the office than adhering to covid 19 rules completely disgustingNegativeResponsiveness, Quality, Professionalism, Value
5/5
GoogleI used Marcus Alderson a few years ago to let a flat in Richmond and was very pleased with the speed that they let the flat having been marketing with another agent with no success. Marcus & Carla have just let another flat in Richmond for me and once again the service has been first class. Nothing ever seems too much trouble and the service is second to none. I would not even consider using another agent in the town.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleNo feed back informed that we would like to proceed. Was told owners were to make decision as there was a lot of interest. And would be informed within 2 days. 1 week later still waiting ! Not very professional Still waiting 🙃 …
Dear John, we don't seem to be able to find any trace of your name on our system are you sure you have the correct estate agents? was your viewing booked under another contact name? Kindest regards Sue
5/5
GoogleWe used Aldersons to sell our property, they were brilliant from the start. They very promptly came out to do the pictures and plans and the house was advertised within 2 days. The house sold in 4 weeks and we had lots of viewings throughout that time. Would definitely recommend and use in the future and were very accommodating with a flexible contract due to lack of suitable houses to buy in the area. We paid everything once the house sale had gone through and there were no hidden costs.
5/5
GoogleAlthough they did not have properties at the time I went in the two women at the desks informed me on what to do next. After explaining my situation they were very helpful in pointing me in the right direction. Also pointing me to other people who I could try. I am very happy with the service I received hear I would highly recommend this estate agentsPositiveResponsiveness, Quality, Professionalism
1/5
Googleeasily the worst estate agents in the Richmond
Dear TG, We are sorry you feel this way about our Estate Agency, we are always striving to give a first class service . We are curious as to why you think we are the worst Estate Agents in Richmond and I am more than happy to address this with you face to face or over the phone. Can you please contact me directly so that I can address your dissatisfaction. Marcus Alderson 01748 822711 or email marcus@marcusalderson.co.uk
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Alderson Estate Agents's North Yorkshire office has 57 reviews across two platforms: 48 on Google, 9 on Facebook. Reviews may appear on more than one platform. Checked 9 October 2026.
Alderson Estate Agents is rated 4.2 out of 5 across all 57 reviews, and 4.1 out of 5 on Google from 48 reviews, checked 9 October 2026.
Alderson Estate Agents, 7 King Street, Richmond, North Yorkshire DL10 4HP.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.