Bairstow Eves Coleshill reviews in North Warwickshire

★★★★★ 2/5

Trustpilot

They need to learn Property Ombudsman code of conduct.

We recently viewed a period apartment in Folkestone through Bairstow Eves. We had noticed that around 4 of the 5 apartments in the block had gone up for sale over a relatively short period of time, so we checked outside the property with ‘the sales negotiator ‘ if there was anything going on, or was it 1st May legislation with renters rights maybe? We were told categorically there was nothing untoward. We were told that an apartment had sold, another was being refurbished, and that this particular apartment was still for sale. We went ahead with the viewing and the apartment was a lot more rundown than the pictures could be demonstrated which was disappointing as it needed a total refurbishment . Anyway we saw the potential, so subsequently put in an offer. Everything seemed to be moving along and there was a lot of communication that day. Then, that evening, Claire, the branch manager, contacted us to ask whether we were aware that a Section 20 notice had been served? We weren’t aware of it at all. This was obviously a huge shock, particularly as we live around 90 minutes drive away (On a good run) from Folkestone. We had spent a considerable part of the day travelling there and back, including coming back through rush hour, only to discover afterwards that there was a significant issue relating to the building. Claire explained that the roof required repairs and that there was only around £10,000 in the contingency fund. So reading between the lines …Once the work was carried out, the apartments would most likely have to contribute towards the cost. In the construction industry ourselves, we asked to see the surveyor’s report so that we could understand exactly what was required. Claire then told us that the vendor had requested several times that the freeholder share copy of the report & quotes but had been unable to obtain it. At that point we decided to withdraw from the purchase. Firstly if Section 20 has been served we understand that this should have been disclosed on the property details. It wasn’t on the paper details we were given and it wasn’t on the online property details either. We appreciate Claire being honest with us once the offer process was underway and for bringing the Section 20 to our attention. We just wish this information had been made clear before we travelled to view the property and certainly before we put an offer in. We lost a considerable amount of time travelling and viewing a property that, had we known about the Section 20 and the potential costs involved, we would not have gone to see in the first place. Our frustration is not therefore isolated to there being a Section 20 served, these things happen with properties … but that we specifically asked whether there was anything untoward with the block and were told there wasn’t. We appreciate Claire’s honesty. We just wish our time hadn’t been wasted. It is poor such data was withheld. We really did thankfully get out at the right time of the sale process as it was definitely not a sound investment .. It would be maybe beneficial if Bairstow Eves estate agents familiarise with ‘ The property ombudsman code and consumer law ‘, estate agents are expected to disclose material information in the listing and help buyers as soon as they become aware of anything that would affect the buying decision. That includes sharing data of pending major works, a section 20 notice and a thin reserve fund. I would urge you to ask more questions before doing viewing is sales details are not disclosing the full picture of what’s going on with the listing. For us, Claire did the right thing by us (We are grateful for the honesty) but something went a miss with the process for sure!

Mrs · 2 October 2026

★★★★★ 5/5

Google

I've just sold my flat with Bairstowe Eve and I highly recommend them. From start to finish I have felt totally supported by the whole team. Sam and Karen started the process then David has been my main contact for the past few months, and he has been amazing! Always so friendly and helpful, he made me feel that nothing was too much trouble and all of my questions were answered quickly. In what was a stressful last few weeks (through no fault of theirs) he did everything he could to push things through and updated me throughout. Very professional with a very welcoming and friendly approach.

Sheena · 11 July 2024

★★★★★ 1/5

Trustpilot

DO NOT TRUST BAIRSTOW EVES, Property Rented Without a Valid Licence

I am writing this to warn other families. My family and I have experienced nothing but stress and chaos since renting a property through Bairstow in May 2026.After moving in, we discovered to our horror that the property was let without a valid property licence. When we raised this serious legal issue, the agency completely absolved themselves of responsibility, blaming the landlord. Under UK housing law, letting agents have a strict legal duty to verify and ensure proper licensing is in place before letting a property.The customer service at this branch is shockingly unprofessional. Particular staff members, Mehmet, Rejaul, and Exene, are completely evasive. They take weeks to respond to emails and refuse to answer the phone. On the rare occasion we do manage to speak to them over the phone, they make empty promises to send over details, only to go completely silent and ignore all subsequent emails.Avoid Bairstow at all costs if you value your peace of mind and legal safety. They take your money and completely abandon their legal obligations.

Mubeshir · 10 September 2026

★★★★★ 1/5

Trustpilot

I have been calling Cannock office for…

I have been calling Cannock office for weeks trying to get a viewing of a house but they do not answer. I have emailed and left voice messages to no avail, I guess I won’t get to view that house then?! I have heard they are going into liquidation which could be the reason, either way it is not a good service. Good luck to those selling their houses with them, you might want to review your contract and use elsewhere!

Bev · 4 September 2026

★★★★★ 5/5

Google

We would like to say a big thank you to Bairstow Eves, Coleshill. We were first-time buyers and from the initial phone calls David was knowledgeable, friendly, polite and always willing to go the extra mile. He guided us through the process, offering support and advice which allowed the experience to be as stress free as possible. The whole team offered amazing customer service, thank you all! We also worked with David from Countrywide Mortgage Services who again offered amazing customer service and was extremely knowledgeable and polite. As first-time buyers we valued the time David took in providing ongoing advice and support which allowed us to make informed decisions for our mortgage. Thank you! We would highly recommend both to anyone looking for a home and mortgage.

Samantha · 12 May 2024

★★★★★ 5/5

Google

I would like to say a big thank you to the team at Bairstow Eves Coleshill. They recently assisted my elderly parents to sell their house and did so with care, attention and efficiency. A special thank you to Sam who went way above and beyond to assist them through a very stressful and complicated process. I would highly recommend them and indeed I have, to friends and family. Thank you again, you should be very proud of yourselves.

Julie · 12 May 2024

★★★★★ 2/5

Trustpilot

I have bought and sold house so I am no…

I have bought and sold house so I am no novice. The house I was selling this time was my mothers. Therefor we as a family were still grieving. Information was sparse, not clear and if we had all the information we should have had we would not have accepted the offer and kept the house on the market. I felt the company was not working for us. I have spoken with B Eves but got nowhere. I would not use them again, very disappointed

Sue · 16 July 2025

★★★★★ 1/5

Trustpilot

My experience with this letting agency…

My experience with this letting agency was extremely disappointing. I paid a holding deposit for a property and expected clear communication throughout the referencing process. Unfortunately, I received very little communication and had to repeatedly contact the agency myself to find out what was happening. What I found particularly disappointing was that I was not contacted to be informed that my referencing had failed. I only found out after I personally managed to get through to them. My calls were not being answered, and I eventually had to call from a different number before someone answered. The manner in which the situation was handled also left me feeling that I was not treated with the level of professionalism or courtesy I would expect from a letting agency. I am now trying to resolve the issue regarding my holding deposit. I understand that referencing can sometimes be unsuccessful, but I believe applicants deserve clear communication, timely updates and respectful treatment throughout the process. Overall, I am very disappointed with my experience and would encourage anyone considering using this agency to make sure they fully understand the holding deposit terms and what happens if referencing is unsuccessful.

Bolajoko · 19 August 2026

★★★★★ 5/5

Google

The Coleshill branch were absolutely fantastic, Sam went out of her way to make sure we got our property sold after it had become stagnant. She worked tirelessly to find us the right buyer and stayed with us until the sale completed, we cannot thank her enough for her dedication, kindness and professionalism.

Paul · 7 May 2025

★★★★★ 5/5

Trustpilot

Excellent Service from Rainham Team

We had a fantastic experience working with Hamza, Ted , Sean and the entire Rainham branch during the purchase of our flat. From the very beginning, They were professional, approachable, knowledgeable, and incredibly helpful throughout the entire process. Buying a property can be stressful, but the Rainham team made the experience much easier by keeping us informed, responding promptly to our questions, and going above and beyond to assist whenever needed. Their patience, honesty, and attention to detail really stood out. We truly appreciate the support and guidance provided from the initial stages right through to completion. We would highly recommend Bairstow eves countrywide LTD to anyone looking for a reliable and professional estate agency / Mortgage advisor Thank you, Teddy, Hamza, Sean and Rainham team for all your help and for making our property purchase such a positive experience!

Francis · 12 August 2026

★★★★★ 5/5

Google

Sam & All the team.We wanted give our gratitude for everything you’ve done to help us sell our house. From start to finish, you were always just a phone call away, ready to answer every question, offer guidance, and provide the support we needed throughout the entire process. Your dedication, patience, and professionalism made what could have been a stressful experience feel so much easier and more manageable. We truly appreciate the time and care you put into every step, and we couldn’t have asked for a better person to guide us through this journey. Thank you again for all your help. We’re incredibly grateful. Kelly& Jamie

Kelly · 23 November 2025

★★★★★ 5/5

Trustpilot

Bairstow eves Billericay

Bairstow eves Billericay We have been through a difficult process in selling a property but the exemplary approach and professionalism of Matthew Davies and Tina Fernandez helped considerably in achieving sale completion. The team at Billericay is a credit to the company.

Customer · 23 May 2026

★★★★★ 5/5

Google

What can I say, Sam has been amazing, I first met sam when I sold my house 7 years ago through Bairstow, then we brought through them again 5 years ago, Sam has just sold my house for me again, enabling us to find our forever home! Sam …

Kate · 17 April 2025

★★★★★ 5/5

Google

Salma has been amazing throughout the whole process of my house purchase. I finally found a house I had fallen in love with. I called Salma and arranged a viewing with her that same day. The next day I made an offer in which she helped negotiate a price the seller agreed on. As a first time buyer, I was unsure of how the proceedings of a house purchase work, and nervous about having to make decisions but Salma explained everything throughly so I could easily understand and kept me updated through the whole process. She went above and beyond to achieve the completion date for me and the seller. I couldn't recommend her or her team more for their help in me buying my dream home. Thank you so much.

Leisha · 9 November 2023

★★★★★ 5/5

Google

Sam at Bairstow Eves in Coleshill is one of the most efficient and professional agents I've ever had to deal with. If ever there was an issue Sam was on it straight away and sorted it. She is without a doubt, a real asset to Bairstow Eves and I would recommend anybody thinking about selling their home or looking to buy one to go through the Coleshill office and ask for Sam. She is the reason I have given the 5 starts.

Kevin · 9 November 2023

★★★★★ 5/5

Google

We would like to say a big thankyou to the team at Bairstow Eves - Coleshill. From the beginning to the end of the house purchase process, Sam was absolutely fantastic. Sam was always willing to go the extra mile to help and support us to ensure everything ran as smoothly as possible. Towards the end, we faced some unforeseen circumstances with solicitors both Sam and David were fantastic in ensuring that everything was completed in time order, and without them the purchase wouldn't have been completed when planned. We honestly cannot thank them enough for their amazing service from start to finish! Hanna and Kane

Hanna · 9 November 2023

★★★★★ 5/5

Google

Exceptional Estate Agent Experience with Sam and Her Team My experience with Sam and her colleague has been nothing short of exceptional. From the very beginning of our property purchase journey to its successful completion, Sam demonstrated unwavering patience, dedication, and motivation that truly set her apart from the rest. Throughout the entire process, Sam and her team consistently kept all parties involved well-informed and up-to-date, making sure that no detail was overlooked. This level of communication and professionalism was a breath of fresh air, especially when compared to some other estate agents I've dealt with in the past. Sam's dedication and commitment were evident in her efforts to push our purchase through to completion. She navigated potential hurdles with finesse and ensured that the entire process went as smoothly as possible. In conclusion, I can't recommend Sam and her team enough. Their outstanding service, professionalism, and genuine interest in their clients set them apart in the real estate industry. If you're looking for an estate agent who will go the extra mile to make your property transaction a success, look no further. Sam and her team are the ones you can trust.

Kara · 9 November 2023

★★★★★ 5/5

Google

Would like to say a big thankyou to the team at Bairstow Eves. Sam was always willing to go the extra mile to help and support us and ensure everything ran as smoothly as possible and kept us well informed with everything going on behind the scenes with the solicitors. Both Sam and David were fantastic in the final days of the purchase making sure all of our paperwork was sorted in time. Would also like to make a special Mention to Preet who helped us sort our mortgage out. The whole team made the purchase of our first home a lot easier! Thank you all so much! Holly and Josh

Josh · 9 November 2023

★★★★★ 5/5

Google

I just wanted to vocalise my extreme gratitude to Salma (Sam) Kaur and the exceptional service given to me during the selling of my property. Sam was professional, polite, respected my property and was at hand every time I needed some guidance during the sale. From the moment I engaged with Bairstow Eves I was overwhelmed with the support and keeness of Sam. She made feel that I was not just another client on your books but someone that gave me 1-2-1 service - professional and personal support at every step Preet who facilitated my mortgage application gave me the same overwhelming experience and support as well. From beginning to end, Preet ensured that she found the best and more suited mortgage to my personal needs - she worked tirelessly securing it To that end I have recommended Bairstow Eves (Coleshill branch) to all my friends and family Thank you to all, in particular Sam and Preet :-)

Karen · 9 November 2023

★★★★★ 5/5

Google

Really happy with service I recieved from Sam, always available to help me with the solicitors. At the last minute before exchange I was required to sign a document with it being so close to an exchange, Sam attended my property at 9.30pm that evening to obtain my signature and sent it back to my solicitor the next morning. honestly without Sam doing this for me we would not have exchanged and I would not be in my new home now. so I can't thank her enough. Without her being available at all times she always reassured me and kept me calm. Thank you Sam. You're really a superstar !

Mandy · 9 November 2023

★★★★★ 5/5

Google

Used Bairstow eves for our sale in 2019 and all went swimmingly so seemed the obvious choice when Dad decided to sell... From the initial call to arrange a valuation carried out by Karen, the follow up visit by David to answer a few question for Dad, the professional photographer who took the perfect pictures, Sam who undertook to attend all of the viewings and always informed us of who would be visiting and when and shared any feedback provided by prospective buyers, not forgetting the odd visit to the office to get papers signed and sent of to solicitors etc all the way through to the accepted offer, the sale and COMPLETION!!! Communication by the whole team at Bairstow Eves Coleshill is superb, second to none… They answered every question and advised us professionally and sympathetically on every occasion. I would have absolutely no hesitation in recommending David and the team at Bairstow Eves Coleshill and should we ever need an estate agent again they would be our first port of call… Sally & Alan

ALAN · 9 November 2023

★★★★★ 5/5

Google

Sam and her team were diligent, knowledgeable, and supportive! As a first-time buyer Sam took the time to explain the different steps and stages involved in purchasing a property and I felt as though any time I picked up the phone Sam was eager to answer any questions I may have had. As Sam and her team know, the solicitors involved in this purchase were less than proactive or helpful. As such, Sam was fighting my corner the whole time, right from the outset. Chasing the solicitors when they weren’t being responsive and calling them out on their unsatisfactory answers. I can’t describe how valuable this support was as a first-time buyer! Overall, I highly recommend Sam at Bairstow Eves, as an exceptional and caring estate agent. This recommendation is especially of note if you are a first-time buyer!

Charlie · 9 November 2023

★★★★★ 1/5

Trustpilot

I have used Bairstow eves to manage my property

I have used Bairstow eves to manage my property for the last two years. However the deliverables that were set out when signing the agreement were not met, from increasing rent annually according to market rent, to making sure that licenses were in place throughout the two year let. I have both times went out and got the gas certification and then sent it over to them myself, this was a managed service and Ideally they should have provided this service if not a reminder at least. 3 months ago, I had asked for Bairstow eve to cancel my contract so I could manage the rental myself. After emails back and forth and now being ignored I am still being charged for an expensive service which I no longer want. I would not recommend the management service as it is pointless, collecting rent and their charges seems to be the only thing they are good at, which seems to be a centralised process rather than dependent on the branch it self.

H · 2 July 2026

★★★★★ 5/5

Trustpilot

Excellent service and support

We sold our house through the Beeston branch of Bairstow Eves and received excellent service and support. Richard was very quick and professional in valuating the property, then Jade took over and did an excellent job in organizing the viewings and bringing the sale to completion. Highly recommended!

Alex · 2 March 2026