William H Brown North Walsham reviews

★★★★★ 1/5

Google

Very very poor service, lied from day one, promised the earth delivered nothing, start by having open house, that took 3 months, took 2wks from signing contract to putting it on market, then within one week wanted to drop price, all there sellers would visit prior to marketing so they would knew about the property,still waiting for that one.had to show buyers round myself, i instructed W H brown to withdraw my house from the market, beginning of June, they still showing it mid July, won't touch them again, I'm hoping they send me a satisfaction questionnaire. ONLY GOT ONE STAR COS YOU CAN'T GIVE A ZERO RATING

Tony · 19 June 2018

★★★★★ 1/5

Google

I don't know why I'm even wasting my time on this review, except I'm so disgusted with the service I can't let it go unregistered in some way. I've given one star as I can't find how to leave none. We made an offer of virtually the full asking price on a property within hours if it going on the market. The offer was accepted by the vendor who offered to remove it from the market immediately. Great you would think but 2 days later William H Brown told us THEY were giving us '2 weeks grace' to sell our property or THEY would withdrawn our offer and put the property back on the market. Please note when we spoke to the vendor he had no knowledge of this. In actual fact we sold our own property the next day. During the whole procedure we were told on numerous occasions we would be called back.....the phone calls never came. On the odd occasion when we managed to speak to anyone we were told to contact the vendor ourselves at it would be quicker and simpler for everyone. This should have been a very straight forward transaction but WHB made it a most frustrating situation. On the day of completion everything was done by 11am. Amazing you may think. We had a 2 hour journey to North Walsham to collect the keys but we were still waiting to hear anything from them when we arrived at the office. When we introduced ourselves we were told 'Oh yeah, just about to ring you to say it's all yours'. The staff there on that day had not met us before, we'd only been in the office once before. The keys were handed over without any form of ID from us although we had photo ID with us, and not so much as a congratulations, thank you or enjoy your new home. The For Sale board was left here for almost 3 weeks. I eventually phoned to ask if they were going to collect it to should I dispose of it myself and was told to leave it on view and someone would pick it up sometime. It disappeared a few days later....I assume 'someone' picked it up. All in all we could not be more disappointed with the service. My advice would be to anyone buying or selling to avoid like the plague....unless.....the rumours we have heard are true and there is a new team. Oh the positive side, we were buyers not vendors so at least didn't have a bill for several thousand pounds to pay and we love our new home and will hopefully not be needing the services of WHB ever again.

Roy · 19 June 2018

★★★★★ 5/5

Google

Absolute stars, through the most difficult of home purchase special thanks to Julie Howes who went over and above for us. Couldn't have asked for more. Thank you so much.

Coral · 19 June 2019

★★★★★ 5/5

Google

Archie is very professional and has excellent communication skills, he takes time to understand what you want. Highly recommend him and the branch.

Carl · 18 June 2021

★★★★★ 1/5

Google

Unbelievably poor service. Consistently fail to call me back regards properties that I've requested information on. No response to emails via Rightmove. On 3 occasions recently I have had viewings by appointment where on arrival the property could not infact be viewed.Yesterday I went to an open house viewing where basic information regards the property were not available. Having bought and sold a number of properties through this agent in the past I dispair now when I see their name involved. I have been in contact with a number of local agencies recently and indeed just sold my house via one and the difference in service level has been positively different with out exception.

Paul · 19 June 2017

★★★★★ 1/5

Google

Disgraceful Company - They are liars. They arranged an appointment on behalf of my Landlord for a valuation of the property for insurance purposes only. When the day of the appointment came, Estate Agent turned up with a family to view the property. When asked, they informed me that my landlord wishes to sell. I contacted my Landlord afterwards and he confirmed that the house is not on the market at all and will not be for the foreseeable future. He only asked for a valuation. So ended up showing complete strangers around my home which was upsetting and stressful.

Tara · 19 June 2017

★★★★★ 5/5

Google

Emma has been a superstar from the word go and went out of her way in helping me, understanding and appreciating my circumstance. Such an asset to WH Brown.

Shelby · 19 June 2019

★★★★★ 5/5

Google

Very helpful with everything I highly recommend

Julia · 18 May 2024

★★★★★ 5/5

Google

We are currently still in the proceedings of our house sale but jade has been very helpful through out

Nathan · 22 August 2023

★★★★★ 5/5

Google

Julie kept a very difficult sale process going in a very professional manner. Lauren helped out in Julie's absence which has helped us achieve our dream move.

Jane · 19 June 2019

★★★★★ 5/5

Google

The team at north walsham and I to say Alfie has been wonderful and so attentive.thank youPositiveResponsiveness, Quality, Professionalism, Value

Candida · 18 June 2021

★★★★★ 5/5

Google

Couldn’t be happier with how Catherine from William H Brown looked after us before, during and after our move, such a smooth and effortless experience during a time which could’ve been a lot of stress. She went above and beyond to help us, very much appreciated. Thank you, Kieran and Aimee

Aimee · 18 June 2023

★★★★★ 5/5

Google

Great service Everyone has gone above and beyond to help us

Simon · 21 October 2023

★★★★★ 5/5

Google

Emma was brilliant the whole way through our process and ensured everything was completed for the promised moving in date. 5 star service.

Thomas · 19 June 2019

★★★★★ 5/5

Google

Very helpful and friendly and always helpful when I’ve called

David · 25 March 2025

★★★★★ 5/5

Google

We have been dealing with Archie recently due to wanting to move property, his knowledge has been fantastic and keeping within our price range and what type of house we want. If there is anything that Archie thinks might be suited towards us, he is contacting us straight away updating us with what has become available. Great asset to any team

Sam · 18 June 2021

★★★★★ 5/5

Google

What a shame to hear from Ed Briscoe that Lauren Wills gave in her notice last Friday. She is experienced and professional in her dealings with people as well as being friendly and a joy to speak with. A lovely young woman who will be sadly missed from the North Walsham team I should think.PositiveResponsiveness, Quality, Professionalism, Value

Harold · 27 August 2021

★★★★★ 2/5

Google

I give two star's for them turning up to let me view but all the questions I asked to be answered I am still waiting on have made complaint to customer service so would not yours again which is a shame

Neville · 18 June 2023

★★★★★ 5/5

Google

We have recently rented a house through William H Brown. In my experience they were friendly, professional and very helpful; noticeably more so than other local letting agents who we spoke with during our search. Ellie in particular was so lovely. I'm grateful for their help as we love the house we are now renting.PositiveResponsiveness, Quality, Professionalism

Kaitlin · 18 June 2021

★★★★★ 5/5

Google

Used these to find a property tom and catherine fantastic to deal with helped us find a property and worked very hard to get the property in our hands as they worked very hard. Maintained communication throughout, highly recommend.

Daniel · 18 June 2023

★★★★★ 5/5

Google

William H Brown North Walsham provided an excellent service when marketing and dealing with the sale of my home. Communication was good and they kept me up to date with each step of the process. Given the situation with Covid, the sale went through smoothly and quickly. Thank youPositiveResponsiveness, Quality, Professionalism, Value

Stephen · 18 June 2021

★★★★★ 5/5

Google

We attended an open house viewing at a property in Bacton road North Walsham recently, this was the first time I had experienced this type of viewing and was pleasantly surprised the Agent running the viewing was very helpfull and it was quite relaxed.

Nigel · 18 June 2022

★★★★★ 5/5

Google

Top quality service from Archie. Contacting me as soon as a house comes on the market in my price range. His knowledge of the property before the viewing means I can throw anything at him and he has the answer! A rare good, honest egg in the housing industry!

Liam · 18 June 2021

★★★★★ 5/5

Google

Absolutely wonderful experience with John Feltham in Lettings; friendly, understanding of my difficult situation, great communication the whole time. Made everything super quick and easy for me, definitely the least stressful experience I've had in 8 years of renting! 10/10 would recommend!

Kali · 18 June 2022