William H Brown North Walsham reviews

★★★★★ 1/5

Trustpilot

William Brown of Swaffham and William…

William Brown of Swaffham and William Brown Auctioneer facilitated viewings and offers behind my back after a sale was agreed with me under private treaty. They lied to me when I questioned why the advert had not been removed, assured me time and time again that the property would not be shown and that no more offers would be allowed, and finally just a few weeks before completion called me to say that they had allowed and taken a bid under "auction conditions" and that unless I met with all terms of this including being prepared to pay the auctioneer fees and giving an immediate deposit and to close within 28 days including forgoing my solicitors input ( which was already weeks in progress) I would loose the purchase. I made a formal complaint but had no concrete evidence in writing and the staff at the Swaffham branch closed ranks, lied, and said that they had never assured me that my purchase was safe. It has cost me thousands of pounds because I have had to rent now while looking for another property.

Thelma · 26 June 2023

★★★★★ 1/5

Trustpilot

William Brown of Swaffham and William…

William Brown of Swaffham and William Brown Auctioneer facilitated viewings and offers behind my back after a sale was agreed with me under private treaty. They lied to me when I questioned why the advert had not been removed, assured me time and time again that the property would not be shown and that no more offers would be allowed, and finally just a few weeks before completion called me to say that they had allowed and taken a bid under "auction conditions" and that unless I met with all terms of this including being prepared to pay the auctioneer fees and giving an immediate deposit and to close within 28 days including forgoing my solicitors input ( which was already weeks in progress) I would loose the purchase. I made a formal complaint but had no concrete evidence in writing and the staff at the Swaffham branch closed ranks, lied, and said that they had never assured me that my purchase was safe. It has cost me thousands of pounds because I have had to rent now while looking for another property.

Chambers · 26 June 2023

★★★★★ 5/5

Trustpilot

Hanna was my mortgage advisor.She was…

Hanna was my mortgage advisor.She was professional, friendly and very efficient and I would highly recommend her to anyone.

Richard · 16 April 2024

★★★★★ 5/5

Trustpilot

I highly recommend William H Brown…

I highly recommend William H Brown Stevenage. Jack Elston has made the sell of my property and move hassle free. So polite and quick to answer any questions. Thank you Jack for all you and your team have done.

Sue · 17 October 2022

★★★★★ 1/5

Trustpilot

Lettings yes. Property management no.

Although they managed to let out all of our properties reasonably quickly, their property management was abysmal. They gave repair work to contractors who were expensive with very poor quality work. Sometimes they were the friends and family of the staff.We had to appoint a different property management company who now is far more reliable and trustworthy.

JDev · 4 October 2024

★★★★★ 5/5

Google

I would highly recommend these guys, the whole team have been both professional & knowledgeable and are all friendly and helpful. You are kept informed and the whole team communicate well, I am very happy with the service they have provided. Thanks.

James · 24 October 2023

★★★★★ 5/5

Trustpilot

Thank you Maisie and Jack from Ware …

Thank you Maisie and Jack from Ware for finding me a rental property, Amazing service, will be recommending this branch.

Drew · 5 March 2024

★★★★★ 5/5

Google

Julie went out of her way to help me each time things went wrong to find out what was going on and we got there eventually - I'm sure without Julie's help I would have given up hope altogether. I am so grateful to her for trying to make the whole process as painless as possible.

Kate · 10 January 2018

★★★★★ 5/5

Google

Emma Furness is a truly outstanding professional. Efficient both with response to enquiries and supporting the whole process so smoothly. The property I chose was finalised by finding an agent that was dedicated to getting the job done. Thank you Emma. I'm very excited to now move into the cottage - Deborah Haywood.

Chloe · 25 October 2019

★★★★★ 1/5

Trustpilot

Simply avoid at all cost !!

Simply avoid at all cost !!! Inexperience is not what you want when dealing with the biggest purchase of your life. It’s cost us ☹️

Andy · 8 November 2023

★★★★★ 5/5

Trustpilot

Tammy , the superstar from Scunthorpe.

We have just moved house and relocated back to the UK .Tammy from the Scunthorpe branch was simply amazing. From start to finish she was helpful, supportive and understanding. She made what could have been stressful experience a very simple and enjoyable one.Thanks Tammy , you’re a superstar.

Duncan · 5 March 2021

★★★★★ 1/5

Trustpilot

Over One Year for Nothing

Around one year ago, we were interested in a house and the seller A accepted our offer.Then after over half a year, almost all the procedures went through, the seller's solicitor stopped replying to our solicitor but reassured that they're sorting the last enquiry out.After one month, the estate agent contacted us that the seller declined to sell the house and the staff from the estate agent apologised quite sincerely. Someone senior from the estate agent gave some information of a similar property around the same area to us.We both found this house quite met our expectation so we expressed our interest and the house seller B accepted our offer within one week.As this house B is a no chain house, we expected the procedures can go through more quickly than last time. However, the enquiries have taken more than four months and there is still two outstanding enquiries. We did try to ask what the last two enquiries were but not getting any response.William H Brown is a liar as the house B suddenly becomes a chained property during the conveyancing process.

Alo · 19 April 2023

★★★★★ 5/5

Google

Had a good experience buying with WHBrown. A big thank you to Jordan from the north walsham branch. A very professional service. 5 🌟 …

John · 24 October 2023

★★★★★ 4/5

Google

We have bought, sold and bought again with William H Brown in North Walsham. All three transactions have been done with professionalism, courtesy respect, empathy and friendliness with the staff but especially Julie Howes who deserves a special recognition for her excellent customer service, advice, empathy and understanding in this stressful period Thanks Julie!

Wendy · 25 October 2018

★★★★★ 5/5

Trustpilot

Amazing service, talented staff

Bought a property with William H Brown, my sales negotiator, Andreea Crisan was professional and helpful at all times.I could call anytime and get help or answers to my queries.Highly recommended and will definitely buy with WHB again.

Misbah · 1 September 2022

★★★★★ 5/5

Google

Dealt with Archie in the North walsham office today, he was very enthusiastic and most of all honest which nowadays is hard to come by. Allowing me to make my own choices is vital for me and Archie accomadated my needs excellentlyPositiveQuality, Professionalism, Value

Archie · 24 October 2021

★★★★★ 1/5

Trustpilot

Harassment on another level

My wife provided my contact details to William H Brown on Rightmove when looking at a house we were interested in. When we explained our situation to them they said they would take my details off their records. 3 months on and I'm still getting weekly calls from them, even after saying under GDPR regulations I want them to remove all records they have of my personal information. I've decided now to report them to the ICO as enough is enough.

Matthew · 17 March 2023

★★★★★ 5/5

Trustpilot

Shootout to Beth Dalton

Shootout to Beth Dalton. This women can really work great i had troubles renting a house so she helped me alot! I've never seen such a kind and great person like her. Because of her my experience with Williamhbrown is awesome. She's the best worker out there. 😄

Miguel · 9 November 2020

★★★★★ 1/5

Trustpilot

Shocking

Shocking , they do not tell the truth then when we wanted to leave bullied us to threatening court action if we left , 5 people looked at our house 4 did not even have their houses on the market , would not release us from contract and then kept telling us to reduce the price after they valued it 40 odd thousand more , 4 months of hell and making the whole experience stressful and wasting our time !!!!! I have sold many houses and never had such an awful agents bar one staff member who was genuinely nice to us but still was not honest .

Susannah · 9 March 2023

★★★★★ 1/5

Trustpilot

Avoidx100! William H Brown & Sequence Home

The entire business management is managed so poorly that I am amazed how they are still in operation. I am a landlord and used William H Brown (Sequence Home) as a lettings agency to fully manage my property. Whilst the front looks professional, but once onboarded with them, the full management services are sub-standard. They are slow in responding but when they needed the money off you - it is on time. Custom them if you want to be scammed with false promises. Even as it stands, they are withholding £200 of my money, and when I queried it, they said that it was for an unpaid inventory checkout service of £162: (i) I'd paid it with receipt as proof, and (ii) £200 vs £162 - clearly they need to pay a trip to specsavers. This has been dragging since Nov 2022 - and I don't believe I'll have the £200 back.

KHOR · 27 February 2023

★★★★★ 1/5

Trustpilot

Do Not Use Bannercross William H Brown.

Do Not Use Bannercross William H Brown.I wish I’d looked at all the other reviews before going with them because the negative ones are spot on about this company.They lock you in a 20 week contract. (which is way longer than other estate agents), they do this as they aren’t the best at their job.Kate will be all nice and positive to get you to sign the contract but as soon as you do you’re in for a shock. She’s rude, she ignores emails, gets the staff to say she’s not in the office, she’s a full on liar.They will get you a few viewings and after that they will basically leave you hanging as they know you are stuck for 20 weeks.My partner rang for a way to move forward with selling my house, she was welcomed by a sarcastic, patronising Kate. My partner is 28 weeks pregnant and this upset her.Keep well away from this company if you want to sell your house, I promise you now you will regret it.I will go to the ombudsman over this and the regional manager of William h brown to get out of this contract.

Jordan · 21 February 2023

★★★★★ 1/5

Trustpilot

Complete and utter incompetence

Complete and utter incompetence. From the start, there were inconsistencies - constant misspelling of names, mistaking the house numbers, 34 instead of 43 despite constant corrections on our end, so important letters were sent to the wrong house. They didn't double check names or our addresses despite how we had to constantly give them our payslips and bank statements which would have shown them that they had input the wrong information. If they'd so much as looked at all the information they had at hand, they could've so easily phoned us to correct the mistake that they made. But they didn't, as they were blind, foolish and terrible at their jobs.We were given 3 months of radio silence, and during that time we were under the impression that they were doing their jobs, but alas, they were not. When we finally emailed them as we were scared they'd forgotten about us, it turned out that yes, they had. They tried to blame us by saying we did not email them back some confirmation, but we did email them twice, and they completely disregarded our emails.Every three months they asked us for more proof of work, such as our bank statements and our payslips, as they were working so slowly they needed constant proof that we were still employed.We were transferred from our initial correspondent to another, who was new and still learning. From my end, it appears that the first man handed us over to another person so that the blame would be shifted to him if things were to go wrong - which they still did.Our solicitors, separate from William H Brown, commented on their slow uptake, surprised at how long they were taking. We knew it had to be a terrible experience if our own solicitors commented that William H Brown was doing such a bad job.They kept telling us and our solicitors that we were being sent letters, however those letters didn't exist until we pushed for them to exist and asked what the contents of these letters were.We had confirmation that the seller accepted our offer in May of 2022, and we were finally moved in by late January, early February 2023. We were given promises that we would've been in by Christmas, but that was not the case. We did not have our hopes up, as we'd also been told we would've been in and settled by September 2022, and were disappointed.When we gave them the deposit, they took days to confirm that they'd received the deposit, and we had to phone and email and push them to confirm it for us, as with no confirmation, we feared that the worst had happened, and the deposit had been lost. Thankfully, it wasn't, but the lack of communication was terrifying.When we were finally allowed to have the keys, and we went into the office to get them, we found out that William H Brown didn't have the keys, and the seller still had them. They broke confidentiality by letting us contact the seller ourselves to get the keys from her personally. However, she agreed to see us and hand us the keys over, as she also didn't trust them to keep the keys safe.With all these bad, terrible and frankly easily avoidable mistakes, we have had the worst experience buying a house from these people. If I could go back in time, I would beg for us to get a house from anyone else but William H Brown. I have never come across such incompetent, foolish and frankly stupid people in my life. I urge everyone else to not go to them, they are terrible at their jobs, terrible at communication, and terrible at the simplest of tasks.

Kacey · 14 February 2023

★★★★★ 1/5

Trustpilot

Absolutely awful company

Think they’re above you, snobby, rude, arrogant. Never had worse dealings with a company in my life. Had numerous valuations, these came in most expensive. Girl from the office called me to see if I wanted to view a property, that I know has been on the market for months as it’s a friend of mine, she told me it had just gone up last week so another lie. Do not use this company, far better and more friendly local estate agents who are more personable than a big company who think you’re beneath them

Mrs · 9 February 2023

★★★★★ 5/5

Google

A big thank you to Julie, who pushed the purchase of our new property from start to finish. Julie was fully engaged in progressing matters with all parties in the chain. I doubt we would have achieved our completion any sooner without her persistence! From a buyers perspective, I would thoroughly recommend.

Richard · 25 October 2018