Giraffe Lets North Tyneside reviews

★★★★★ 5/5

Google

Giraffe Residential have recently become the letting agents for our property and we cannot recommend them enough. Babs has been excellent and very supportive throughout the process. The whole team have been extremely professional, thorough and helpful. They kept us in the loop and communicated with us both during the process and once our tenants had moved in. They also explain things clearly and reply promptly to any queries. The support they provide is second to none and there is no one else we would trust to manage our property on our behalf. We had no experience of letting a property prior to this and Giraffe ensured it was a smooth and efficient process. This is a first-class agency for both landlords and tenants and I cannot recommend them more. Thank you to all of the team for all of your hard work and help.

Dominique · 3 October 2024

★★★★★ 5/5

Google

Great service from the team. Mostly dealt with Victoria through the sales process. Arranged plenty of viewings, got a really good price for my property. Once sold. She kept in touch right up to day of completion. Would recommend this company

Adam · 8 November 2025

★★★★★ 5/5

Google

I have been a customer of Giraffe Let’s for three years.Stephen Bates provided us with helpful financial advice and I decided to let a flat I owned. The team quickly and efficiently found us a tenant. The tenant has looked after the flat as if it were his own. Rent has been Collected on time . The flat has had regular safety and cleanliness checks without Incident. I recommend Giraffe Lets without reservation and thank the entire team for their, professional , kind and courteous service.

R · 28 March 2024

★★★★★ 5/5

Google

Not just another Lettings agency! My husband and I bought our first two investment properties this year and used the Giraffe Lets tenant find service. Babs, Victoria, Edith and Christine have been instrumental in not only finding us the perfect tenants in super quick timeframes but also in supporting us with any queries we had along the way. Nothing is too much trouble and they all go above and beyond to ensure we understand our responsibilities as landlords and next steps. Giraffe Let’s sister company, Zebra Wealth, was key in advising us on the Strategy we should take to stretch our capital as far as possible and securing us a brilliant mortgage deal in a turbulent economic climate. Steven Bates is knowledgeable, experienced and trustworthy and we’ll not hesitate in using him for any other financial advice. I’m going to miss talking to the team now that the process is complete. In fact, I might just have to buy a third property… 😉

Jennifer · 29 December 2023

★★★★★ 5/5

Google

We recently rented out our property and we used Giraffe Lets to do the tenant find. We are first time landlords and the service was absolutely outstanding! We were informed of every progress and advised on things we didn't even know about, the team were absolutely amazing from start to finish and the service was second to none!! We had our home rented within a week and all documents sent to us within that time scale. Huge thanks to Victoria, Christine and Babs. They were absolutely amazing and we cant thank you all enough!!

Frankie · 25 October 2023

★★★★★ 5/5

Google

We recently moved into a property, renting under giraffe. Rachel was amazing keeping us informed through the whole process and answering any questions swiftly. Although we moved around the new year she was still answering emails and getting things sorted. Best experience I've had. 5/5.

Georgia · 8 January 2026

★★★★★ 5/5

Google

Giraffe are known in Tyneside better as letting agents than for house sales. However, in our experience, of a better known company was that they gave a humdrum service setting on acceptable price. Giraffe did much better, giving weeklyb feedback and getting a reasonable price . The first sale fell through but they made another within a week, so the sale is completed now. Thank you Victoria and Giraffe.

June · 10 April 2025

★★★★★ 1/5

Google

Great for duration of rent until move out date... did final inspection and took meter readings. Then they tried to make us liable for a gas and electric bill AFTER we moved out. Thankfully energy company managed to sort it out but I would never deal with this company again! Always get an end of tenancy agreement signed and write meter readings on it-want provided one. Thankfully we had photos as proof of everything but unnecessary hassle a year later. Would not recommend Edit: this review is not in error, we already contacted you with the error and were told it was our responsibility, your company refused to provide proof of move out date. Thankfully the energy company saw through the lies...NegativeProfessionalism

Kirstin · 25 October 2021

★★★★★ 5/5

Google

We have used Giraffe Lets for many years now and can 100% rely on the team to source quality tenants for our small property portfolio in Newcastle. Their range of support services are especially useful for us, as we are resident in Spain, and not able to be hands on with our property maintenance and management. Victoria is always very professional, responsive and a pleasure to deal with and Babs has also been extremely supportive over the years.

Jane · 25 October 2021

★★★★★ 5/5

Google

Hi just to say thanks to Babs and Victoria and the team for great service they gave us during the sale of our property.we would definitely recommend them .As we had problems with another Local agency’s,So we contacted Griaffe let’s and sales and they got it on the Market right away and it sold within a month.so thanks again.

Ann · 2 April 2025

★★★★★ 1/5

Google

I have had the worst experience with Giraffe Lets. My partner and I thought we had found a perfect place to move into. We went to the viewing and stated we could move in at the end of August when our current tenancy ended on our current rental property. This meant that we had been upfront and honest on two occasions informing our preferred move on date. There was no issue flagged up on the phone or at the viewing and the estate agent suggested we would be the ideal tenant. After viewing the property, we went straight to Giraffe Lets to fill out application forms and shortly after put the holding deposit down the following day. We completed all tenancy tests and everything seemed to be fine. The holding deposit means absolutely nothing and I cannot state this enough - it holds nothing. A few days later, we received a call stating that unless we could move in on August 1st, we would lose the property. We received notice of this at 4:30PM which is 1 hour before Giraffe Lets closed and just 30 minutes before our current estate agent closed up for the day. Also, I told the estate agent who I spoke to that it was my grandfathers funeral the following morning but I was told that regardless (and with absolutely no sympathy) that we needed to sort it by tomorrow morning. If we had moved in then we would be paying rent on two properties at once. As this was so close to closing, we immediately contacted with our current estate agent (Your Move - who have been faultless and the perfect estate agent) to request to end the tenancy early, they accepted and told they would write it up for the following day. We had this all sorted and rang back. After all of the stress and hassle this caused, it did appear that we would be able to move in on 1st August as had been requested by the landlord and estate agent. However, upon calling Giraffe Let’s to confirm, we were to be told that now the landlord wanted us to move in mid-July as there has been lots of interest on the property. They told us that we should have a “cross over period” to move from our current property to the new one. This cross over period would cost us in excess of £350 (whilst also paying rent on our current property!). The stress on top of having a funeral the following day of a close loved one was awful - I was in tears and my partner was incredibly frustrated seeing me so upset over something that we had worked hard to sort out. The estate agent provided no support or help to us as tenants. We received a call the following morning at 9am to apologise from the manager. This was appreciated but again I did not feel there was a willingness listen to some of the concerns I raised. For example, I reported how I felt some staff lacked compassion not only for the circumstances surrounding the funeral but also, due to the fact that we had to arrange to end our current tenancy agreement early. This would mean that we would be without a property 4 weeks than we had otherwise intended to do so upon the advice and instruction of Giraffe Lets. There we also remarks such as ‘I think a lot of bridges had been burned between you and members of staff’ seeming to suggest that it was our fault for the current situation and therefore, it was best that we did not proceed with the tenancy. This was despite having paid the holding deposit, being able to pay the remaining deposit and upfront rent immediately and lastly, also satisfying the estate agent and landlord by moving our move in date forward three weeks. The phone call also came on the morning of my grandads funeral - and the estate agent requested to speak with me so the holding deposit could be released back to us, on the morning of the funeral! We are now sticking with our current more reliable, kinder estate agent, and regret ever stepping foot in Giraffe Lets. Do not bother commenting to tell me to contact via email - I never want anything to do with this company again but wanted to share my experience to warn others!NegativeQuality, Professionalism, Value

Ella · 25 October 2020

★★★★★ 1/5

Google

Possibly the worst estate agents in the city. Never had a more awful experience dealing with a letting company to date. From the oddly common house visits, to the weird rules like ‘don’t use radiators to dry your clothes and try not to use them at all’ during the middle of winter. Robbed me and my partner of £400 as we apparently left damage to the property, even after the fact the property was checked TWICE before we moved out and no issues were found. Just to add one of the items was a toilet seat we supposedly ‘broke’ or needed replacing, which they priced at £90! We found the EXACT toilet seat was actually £15 in B&M’s. They put us in such a horrible predicament that I was forced to move in with my partners parents in a tiny 3 bedroom house. Me and my partner spent time, money and effort to look after the property and took time to re-paint every room and get every carpet professionally cleaned before moving out. So you can imagine our surprise when Giraffe Lets got in touch with us to tell us the landlady is claiming £400+ for damages! We offered to pay around £250 if I remember correctly, which was after saying no a bunch of times as I refused to believe we left any damage, especially over £400!? But in the end because I was working 12 hour shift patterns and my partner was extremely busy running her business she had just started, we ran out of time and the landlady got the £400 in default. Admittedly we were relatively new to renting, however we were surrounded by family and friends that weren’t and even they were shocked at the way this company treated us. If I was to advise anyone, stay away from them or at least make sure you cover yourselves in every aspect because if they can take advantage, they will. Also quick shoutout to Roxanne, single handily the WORST estate agent I’ve ever spoken too. Not even sure if she listened or took note of a single word me and my partner said to her, whether it be a complaint (which was extremely rare) or even in a conversation. Awful.

Sam · 25 October 2020

★★★★★ 5/5

Google

Me and my family where recently kicked out of our home giraffe have been amazing and so quick at helping us get into another home especially before Christmas with two little children I honestly I'm so happy with the service we received, Edith has been amazing quick to respond to any silly questions I had I can't thank the staff at giraffe enough

Shannon · 2 January 2025

★★★★★ 5/5

Google

Steven and all his team at Giraffe financial were fantastic at organising our mortgage renewal for our home in Newcastle. Steven and his team took the time to fully explain the renewal process and go through our mortgage options. As this was our first renewal following having a two year fixed rate mortgage we felt the renewal process was all a bit of a minefield. However, Steven and his team explained the process and we felt they were supporting us every step of the way. They made the process seamless and stress-free. Thank you again! We will definitely be recommending to anyone looking for financial advice.

Beatrice · 26 October 2019

★★★★★ 5/5

Google

I'm not a professional landlord but a job placing abroad meant I was forced to rent out my home which I was worried about. Giraffe did a great job of finding good tenants, collecting the rent, making sure the property was well maintained, and communicating with me throughout. Would highly recommend.

J · 17 September 2025

★★★★★ 5/5

Google

I would recommend Giraffe Residential to others and would like to thank them for their excellent service. Giraffe Residential have looked after the property I rented out for many years and have processed the sale recently. I have been greatly impressed with the extremely professional service they have provided and friendly and approachable team. The sale has gone through so smoothly and they have responded promptly with all queries. A first class experience throughout!

Keith · 3 December 2024

★★★★★ 5/5

Google

Giraffe Residential have been fantastic letting agents for almost 12 years, managing the rental of a property for us. Their communication is excellent, with us and with our tenant, and they always respond promptly and efficiently to any issues arising. They provide fantastic support for landlords, especially as we had no experience of letting a property, and I cannot recommend them highly enough. They also provided fantastic support when we sold the rental property and worked tirelessly to keep things on track. Thank you for all your hard work on our behalf over so many years!

Hannah · 27 May 2024

★★★★★ 5/5

Google

Giraffe have handled the purchase, sale and rental of my property with professionalism, care and meticulous consideration. I would use nobody else to handle any property in future. The staff are excellent

Peter · 18 December 2025

★★★★★ 5/5

Google

Giraffe have been amazing from start to finish during my rental process. They are always happy to help and answer any questions and quick to get back in touch via email and phone. Fully recommend

Keely · 15 November 2025

★★★★★ 5/5

Google

Without a doubt the best Agent going. I first met Giraffe Lets when I purchased my previous house over 6yrs ago and they were the selling Agent. The experience was great all round. I then decided to Let my old property out via Giraffe Lets, which then led to several more that I purchased to let out. I've let these out with Giraffe for several years now and absolutely can not think of a single time I've had an issue or disagreed with them. All the staff know there stuff inside and out, fantastic to deal with. All of them remember you even after years of not seeing them. Great company and hope to continue to deal with them into the future 👌

Mark · 28 January 2024

★★★★★ 5/5

Google

We are really impressed with the initial service we had received from Giraffe Lets when looking to move home. It was a really busy and manic time for us, but Victoria, Edith, Laura and the rest of the Giraffe Lets team made the process really smooth and easy with their professional attitude and their quick responses. No question is ever too much effort for them. We really appreciate the efforts of the whole team making it a such a smooth and quick process from a virtual viewing to moving in.

Kat · 25 October 2023

★★★★★ 5/5

Google

I was looking to rent and applied to various agencies, Giraffe were the quickest to come back and offer a viewing. Although the landlord on that occasion moved the goal posts, the way in which Giraffe handled the situation convinced me to stay with them while I continued to search. They contacted me a few weeks later with a suitable property and walked me through the whole process to a successful completion within a few weeks. The whole team were very professional, friendly and informative the entire time and I definitely recommend them if your looking to rent.

Martin · 25 October 2023

★★★★★ 5/5

Google

Giraffe have been amazing throughout the process of our first letting. We were quite nervous about letting for the first time but giraffe and Babs in particular have been has been amazing. From start to finish everything was explained clearly and without pressure. We are so glad we have chosen giraffe to manage our property. Thank you

Ryan · 17 October 2024

★★★★★ 5/5

Google

We used Giraffe to find a new rental property and they were fantastic. The process, documents and communication were very clear. The staff answered all our questions and were very quick with emails and calls which isn't so common with other agents we have used in the past. Would recommend Giraffe to others!

Danny · 24 September 2024