Armstrongs Sales & Lettings North Tyneside reviews

★★★★★ 2/5

Google

As a tenant of six years, I feel it’s important to give a balanced and honest review. Initially, my experience was positive. I moved during COVID and felt supported, with good communication and flexibility around my unsociable working hours. The inspection staff were consistently kind, patient, and understanding, especially as I had often worked night shifts prior to their visits, which I genuinely appreciated. I do appreciate that there were occasions where I needed to delay works due to ongoing issues, mainly medical, and this was accommodated. One example being that I requested the kitchen floor repair was after Christmas (I had completed my Christmas shop, I was not in a financial position to empty and replace the contents of my fridge/freezer to allow the work to go ahead at that time.) However, over time, communication and maintenance declined significantly and some of my issues are not unique to me. Water damage is visibly present on the kitchen floor in the property’s advertising photos (attached), suggesting this was an existing issue. As this was also acknowledged during the viewing, I was naively under the impression there had been transparency and that it would be resolved as assured. I accepted assurances this would be resolved, but the leak worsened over time with little follow-up despite repeated reports. It was initially dismissed by the landlord, only for later inspections to confirm roof tile damage, by which point multiple rooms were affected. I have attached photos of the damage, particularly from the final weeks where I stopped repainting over it, something even acknowledged during inspections. While I appreciate the issues were documented, I cannot help but feel let down that despite photos being taken, there was little to no meaningful action. There were also issues with the kitchen floor, initially blamed on the washing machine. We had this checked and replaced it at our own expense to rule out fault, despite it not being on the affected area, after which communication stalled. The situation became increasingly stressful when the leak began affecting the downstairs property. Due to a lack of communication from the agency, I was left dealing with frustrated neighbours. Even when I provided availability, appointments were scheduled when I had clearly said I was working. Even significant external damage, such as the back gate and wall, was ultimately repaired by the downstairs landlord rather than through the agency. In one my final emails about the on going need for repairs, I replied: “I’m unsure what further steps I can personally take beyond what has already been communicated.” I feel this sums up the frustration well especially after scrolling through emails dating back years where I was simply not replied to unless I chased it up consistently. I recognise the landlord may have contributed to delays, but as the managing agency I expected clearer communication and more proactive handling of serious issues. If this is your first time renting, I would strongly recommend having someone experienced support you in understanding what is and isn’t standard. It was actually my end-of-tenancy cleaner who explained that, due to the extent of the leaks, there was very little they could reasonably address . Since then it has really dawned on me how stressful living here had been when it didn't have to be. I am now living in a property where I do not get scared if it rains and hope nobody has to experience that fear where they live.

Joanne · 10 July 2026

★★★★★ 5/5

Google

I have used several other letting agents in the past to manage my rental properties and constantly experienced problems. I was recommended to use Armstrong's by a friend and I can't recommend Hayley, Dean and the team high enough. Their attention to detail, professionalism and can do attitude makes dealing with them a breeze for both myself and the tenants.

Arnold · 8 November 2025

★★★★★ 5/5

Google

After a really difficult time trying to find somewhere to rent that was not stupidly expensive I came across a property with Armstrong Estates. Hayley, who dealt with my viewings and any questions I had is possibly one of the most genuinely caring people I have dealt with in this industry and I have rented for 15+ years. Everything with the move was easy and clear,  they even provided a really thoughtful start up gift box which was totally unexpected and also super useful with vouchers with money off for electrical goods etc alongside a selection of nibbles. It's the human things that count and this really blew me away. I can't recommend Armstrong Estates enough!

Laurie · 10 October 2022

★★★★★ 5/5

Google

Really impressed with Hayley and the team, they actually care about the property and the people in it. Communication is always easy, they’re proactive with maintenance, and they treat the business more than just a listing. Makes a big difference knowing someone’s genuinely looking out for your property and Tennant.

Michaela · 22 September 2025

★★★★★ 5/5

Google

Superb support and service. After a horrendous 2 years of my elderley parents renting out a property, the tenant's not paying the rent and costing my parents thousands of pounds and immense stress to eventually be able to evict them. My parents enlisted in the services of Armstrongs Sales and Lettings, a local Company in North Shields. Hayley has been absolutely fantastic in managing the letting of the property, ensuring the best for the tenant and my parents as landlords. Hayley found a buyer for the property when my parents decided they no longer wanted to own the property. It was turning out to be a "challenge" getting the sale through, Hayley very kindly intervened with the process and supported and managed to get the sale through for my parents. I would highly recommend this Company, whether being a tenant or a landlord. We are extremely appreciative of Hayley's professional, knowledgeable and experienced support that she has given to us.

Jeanette · 10 October 2021

★★★★★ 1/5

Google

It's common for agencies to charge tenants a reasonable fee for any damage caused during their tenancy. However, when we requested an estimate, the agency took advantage by providing an inflated cost, including charges to replace items unnecessarily. Their quote exceeded £1,200, three times our deposit, an unreasonable and unfair demand. They aimed to replace items that already showed wear and tear at our expense. When we insisted on repairs instead of replacements, they initially pressured us only for replacement but eventually agreed once we mentioned seeking legal action. Avoid falling into this scam. The entire process was handled disrespectfully, leaving me mentally distressed.

MEERA · 9 November 2024

★★★★★ 1/5

Google

As a longstanding tenant, my experience has been abysmal with this company. I would avoid at all costs. I’m sure from my own experience, and what a number of tradespeople they use have disclosed to me, that the positive reviews are either fabricated or a very small few tenants actually get ANYTHING resolved. Blocked drains causing mould within the property - waiting years to be resolved. A broken toilet flush, promised to be fixed - never happened- and I’m talking years. My young son and I have to do this manually - horrid. Bricks and rubble in my back yard from the November storm years ago - still there. The manager, who I shan’t name, even had the audacity to suggest I could find someone myself to take the bricks away! Hole in my ceiling from a toilet leakage - still there. An overgrowth of foliage, causing damage to my neighbour’s property - still there. An ancient kitchen door that has fallen off - nothing done. Smoke and carbon monoxide alarms- I haven’t had those for years- well apart from the ones I paid for myself- illegal. Broken windows with the wind and cold whistling in- nothing done. The old management did not record any of this ( according to the new manager ) . I made the mistake of relying on them and expressing this over the phone, therefore leaving no paper trail. Never again will I be so naive. After being more assertive the new manager assured me that this work would commence in 1-2 weeks. We’re now 3 weeks and NO communication and nothing done - again. I was even told by the manager that it can’t be sorted soon, just because I want it to be- how condescending since I’ve waited years! This company seems to prey on the vulnerable, and after years of dealing with them ( or rather trying to ) I can only say please avoid. During COVID lockdown was even worse in terms of dealing with this company. I was a key worker with a 7 year old son. It was only us and since grandparents were not allowed contact, I had no choice but to reduce my working hours. Consequently I fell into arrears and contacted the company to relay this to my landlord, with the intention of formulating a plan. At the same time my cooker broke and I asked if it would be possible to have it replaced. The response was, “do you think you deserve it?”There’s more to say but I don’t want this to replicate War and Peace, just to serve as food for thought before engaging with this horrendous Letting Agent.

Sarah-Jayne · 15 November 2025

★★★★★ 5/5

Google

I am a landlord. I approached Hadrians After nearly a year of very testing times with tenant which included courts, solicitors, council etc.Hayley is absolutely brilliant. I have handed her full management and feel relived.she has more knowledge than some of the professions that I have dealt with and gave me some very solid advice which I wasnt aware of and which you should normally get from payed profession. She is willing to go out of her way above and beyond to help you. She is so understanding and sympathetic. Most companies just want an easy ride and don't want to deal with complications but not these. They will deal with problems as if its their own.I am so glad that I have come across them. The staff there also seem very friendly and professional and I hope to stay with them for many years to come. I really would Highly recommend them to anyone. Thank you so much in advance.

J · 27 October 2018

★★★★★ 5/5

Google

Highly recommend Hayley Manning and Armstrongs! They've been fantastic. Professional, responsive, and they truly care about their clients. They diligently follow up on any queries / concerns and are always quick to respond. 5 stars.

Stephen · 22 September 2025

★★★★★ 5/5

Google

im a very happy customer of Hadrian estates.They have been very professional and efficient in the 5 years I have been their client.i own several properties in the north east and living in London it was previously very hard to find a team with compassion and honesty. since working with Hadrian I have had zero complaints or problems and will continue my business with them without any hesitation and recommend Hadrian estates to anyone, for their caring professional manner...thanks a lot Hadrian for our business together. H.B

Harold · 27 October 2016

★★★★★ 1/5

Google

Horrific company, had living room wall crumbling away for 2 years and had to call in environmental health in any time repairs needed done to get them to send out contractors. It's now been circa 6 months and they refuse to send the confirmation code to the Deposit Protection Scheme. Clearly due the full amount as they never stated within 7 days of tenancy leaving that there would be deductions. Stay away, you would have a better time living in the street than renting through these lot, I know because after leaving that property I spent 3 months homeless.

Ross · 10 September 2024

★★★★★ 5/5

Google

I would like to thanks the staff at armstrongs especially Hayley she has gone above and beyond over the years , very professional and attention to detail. regards Malcolm n .ireland

Malcolm · 1 October 2025

★★★★★ 1/5

Google

They don't respond to my emails regarding my deposit without providing any reason. It seems that their only interest is finding ways to avoid refunding my deposit. Secondly, I moved house during the pandemic and was advised to isolate. I contacted Armstrong to discuss possibly sending the keys through the post or having them pick them up from the property. This request was made because they had previously stated they would inspect the property on the last day of my tenancy. However, they insisted that the keys must be dropped off in person at their office by the last day of my tenancy. They mentioned that failure to do so would result in an additional month's rent charge.

Dadon · 8 May 2024

★★★★★ 1/5

Google

Avoid this agent , clear braches of protocols and allowing breaches of property deeds covenants , TPO involved. Very happy to share all details with anyone who asks.

Richard · 10 December 2025

★★★★★ 5/5

Google

Whilst working with Armstrongs, Dene was professional from the outset and consistently responsive, he provided great support and attention to detail.

Estates · 15 August 2025

★★★★★ 5/5

Google

My property has been Armstrong Estates formerly Hadrian Estates for the past 15 years to let my property. Hayley has been my primary contact throughout. I have found her professional, efficient, and any concerns of mine and the tenants have been addressed promptly.

Pauline · 10 October 2022

★★★★★ 5/5

Google

I have rented from Armstrongs for 8years. The property manager Hayley has always been friendly and prompt to resolve problems. I can’t recommend her services enough. And would be more than happy to use her services in the future :)

Donna · 10 April 2026

★★★★★ 1/5

Google

After renting from this letting agents for 17.5 years...disgusting...without going on..they informed me the house was up for sale 2 years ago...i was informed an investor had bought it..no no ...I got a letter to the occupier..following the letter the house was up for repossession...I screenshot this letter and forwarded to the attention of janice who's in charge of the lettings...for janice contact meback.i then received a call back ...after numerous phone calls from myself she clearly did not want to deal with me...I was informed to deal with the letter myself...no sorry,no email,no phone call after 17.5 years I was left with my two children...basically homeless....but to make anyone one aware they send big fit men.. Like Dean to try and imitate to you...Good luck to all you tennants....and landlords to the fact...I spent a rather large some of money on what was my home...disgusting...basically thrown to the dogs n made homeless...and after numerous reports of rats in the loft due to holes in the roof..not a care given...TERRIBLE

Emma · 9 December 2024

★★★★★ 5/5

Google

Efficacy is the one word I'd use to describe Armstrongs. The team were amazing at solving the issue with my flat, quickly and efficiently. Much appreciated to the staff working here.

Gary · 10 October 2022

★★★★★ 1/5

Google

This agency has been a terrible experience. After renting, they attempted to hold onto the deposit and even demanded additional money. I would strongly advise against choosing them, as they operate in a way that feels dishonest. my rewiew rate is 0/5

Midhun · 9 November 2024

★★★★★ 1/5

Google

I have had a leaking roof for a number of months now. I reported it several times but to no avail. It has gotten so bad that the ceiling has fallen down due to the trapped water. Every time I call them they say they will get back to me but never do. They always come up with the same excuses. It's not like I'm not paying them rent on time. I just want this issue resolved. I just hate it when the whole place floods every time it rains. Hope they get their act together and sort this out. Thanks.

KWOKAROTTO · 10 October 2021

★★★★★ 5/5

Google

I am really impressed by the professional and after care service and support provided by the Armstrongs and Lettings for my property. The manager Hayley is really good. Rent is received on time and property inspection is carried out. Keep on the good work.

M.BA · 10 October 2023

★★★★★ 5/5

Google

I have been using Armstrong letting for a number of years to let out my portfolio of properties, after previously having issues with another local agent I wanted to switch to Amstrong, Amstrong took control of all of the full handover and dealt with this seamlessly I now have very little or no stress due to how organised Armstrong lettings are managing my portfolio, I also have had some great feedback off the tenants! Many thanks for your service Zebra leisure lease ltd

Dane · 8 May 2024

★★★★★ 5/5

Google

Hayley has been looking after my properties for over 15 years now. She is incredible at what she does - thorough, reliable and professional. She's a really lovely person too! I wouldn't hesitate to recommend her.

Tina · 10 October 2023