Every review we hold for the Portishead office, from every platform, shown as written. First names only.
★★★★★ 4/5
Trustpilot5* Joseph and Molly
The 2 agents who showed our home were wonderful! Joseph and Molly - I rate them very highly. Friendly, approachable, reliable and upbeat (even after months of showing our home).There was a misunderstanding originally with Ocean regarding the commission percentage as I had obtain their details from an online portal which meant there was an extra fee involved (GetAgent beware!).I also queried the advice given when it came time to reduce our price - the advice was to reduce the price in £50k increments, but we reduced it by £25k once and that seemed to do the trick.Ocean's legal team were very efficient.
Jenefer · 11 March 2024
★★★★★ 1/5
Trustpilotdifficult to book a view
Despite repeatedly asking about viewing availability this Friday, your agent avoided answering this simple question. Instead, he spent 10 minutes asking irrelevant questions about mortgages and my property search timeline, even after I confirmed having spoken with a mortgage advisor and knowing my borrowing capacity.Only after wasting considerable time did the agent finally inform me that viewing wasn't possible. This unprofessional behavior and inability to address a straightforward inquiry is concerning.What a joke!Reply to reply:Thank you for your response and for taking the time to review this matter. However, I would like to clarify some key points regarding the situation, as there appear to be misunderstandings on your end.Firstly, the “no show” incident occurred because I never received any confirmation for the requested viewing. Without a clear confirmation, it was impossible for me to know whether I was expected to attend. In fact, I only received a call at the time of the scheduled viewing, during which I immediately explained that I could head over right away, though I would need approximately 15 minutes to arrive. Unfortunately, the agent informed me that they could not wait, which was the only reason I did not attend.Secondly, I would like to emphasize that the property I was inquiring about was not the Airbnb property you referenced in your response, but an entirely different one. Despite my attempts to clarify this distinction, the agent did not seem to acknowledge or address it. This miscommunication has now resulted in undue blame being placed on me, which I find both unfair and frustrating.I trust this provides clarity on my perspective and experience. I would appreciate it if this matter could be reviewed further to ensure accurate communication moving forward.Thank you again for your attention. I look forward to a fair resolution and hope to continue exploring properties through your agency.
Wzhang263 · 10 December 2024
Agent replied · 26 December 2024
Following our recent discussion, please be assured that we have taken your comments seriously, and the Sales Director has intervened. A complete review of this matter has now been completed.As mentioned, we need to qualify all potential viewers of our client's property for sale. While doing so, we also take the opportunity to keep our records up to date to best assist our customers at all times. This should always be a brief part of any conversation and certainly not an inconvenience to the caller.In this instance, while there is an element of policy, we believe this situation is not typical, however; actions have been taken to ensure a similar situation will not occur.We are sorry for the frustration caused by the delay in confirming a viewing option on this occasion. It was certainty not helped that we were unable to accommodate the only time you were available as the property is currently let as an Airbnb, and we have limited access with short notice, which is not ideal for all parties. We apologise for not offering options for the additional enquiry attempted. This additional frustration will have no doubt been addressed in the above mentioned review, however this point will be clarified. Once again, thank you for your feedback. Good luck with your property search, and please do not hesitate to contact Ocean again.Best regards,Ocean
★★★★★ 5/5
TrustpilotExcellent service from Ocean Estate…
Excellent service from Ocean Estate Agents in Bradley Stoke. A huge thank you to Chloe, who was brilliant throughout, professional, friendly, always kept me updated and she really went the extra mile to make sure everything stayed on track.
Salvatore · 20 September 2025
★★★★★ 5/5
TrustpilotMark and the whole team were extremely…
Mark and the whole team were extremely helpful and very professional in handling the sale of my late brothers difficult property. When the buyer was going to pull out of the sale Mark worked with me and the buyer and went the extra mile to get to a successful completion. I cannot thank him enough for his professionalism and dedication.
Brian · 20 May 2026
★★★★★ 5/5
GoogleSuch a great letting agency! Matt has been especially amazing with all the help he could offer to me and my family from viewing the houses to help us fill out paperworks. We had some problems with our old agency and but Ocean was very happy to help us and let us move in as quickly as possible. They are all amazing people and we are glad to have found this letting agency. A massive massive thank you to Matt for his help!
Karolina · 24 October 2019
Agent replied · 22 October 2024
Hello Karolina,
Thank you so much for your review. It has been a pleasure helping you and your family move into your new home. We aim to make every move as stress free as possible, knowing that you hadn't had a good experience with your last agent, I especially wanted to ensure that your experience was positive, I'm glad to hear it was. If you ever have any problems in the future please contact me and I will try my upmost to help. Best Wishes Matt
★★★★★ 5/5
TrustpilotFriendly, Professional & Efficient Service
We moved into rented accommodation, having sold our house, after 50 years of home ownership. Charlie was very helpful in ensuring our move went as smoothly (and stress free) as possible.From the viewing until the signing of the tenancy agreement Charlie, provided a very helpful friendly and efficient service, guiding us through the whole process. There was a hiccup with the cleaning and Charlie arranged for the apartment to be professionally cleaned, it was spotless with all the carpets shampooed.Ocean provided excellent holiday cover over the Christmas period as when Charlie was on leave, Keith kept the process going and was available for help. This was in contrast to our buyers solicitors when everything stopped whilst the solicitor was on holiday, which could have resulted in losing the rental.We would be happy to recommend Ocean Lettings.
Martin · 5 February 2024
★★★★★ 5/5
GoogleReally appreciated the quick thinking, proactive approach shown by Charlie and the team at Ocean in ensuring that my new tenant was able to move in as planned despite a disappointing handover from the previous tenants.
Shiona · 15 October 2025
★★★★★ 4/5
TrustpilotMove Manager is Excellent
We chose Ocean due to Jack Thayer and it was he who sold the property. He has sadly left but the Manager, Paul was very good in picking things up from Jack, and Demi their new Move Manager is excellent. She is very knowledgeable, re-assuring and super efficient. I think every business needs a Demi. Thanks so much Ocean for helping us to start another exciting chapter in our lives.
Heidi · 2 August 2024
★★★★★ 5/5
TrustpilotDemi-Leigh was our move manager who was…
Demi-Leigh was our move manager who was so attentive! Replied to emails quickly, always available via phone and so helpful with booking viewings or at the end of the phone when things felt like they weren’t going well! The whole team were as helpful with viewings but Matt and Paul, who also took paperwork to different offices for us to get things moving quickly too!A pleasure to work with!
Lucy · 17 August 2024
★★★★★ 5/5
TrustpilotVery Professional and Customer Oriented…
Very Professional and Customer Oriented Solicitors. Kelly Jones was able to provide help at each step and added significant value by really taking care of the details of the prep Process and connecting me with trusted contacts. Ocean Solicitors Service Level is really top-notch, and beyond that it's details that make the difference. Thanks to each of you for all your efforts and the above and beyond assistance you provided during sale process. Much Appreciated and looking forward to working you on the next project.
Manual · 15 January 2024
★★★★★ 5/5
GoogleMe and my partner have struggled to find an apartment due to our two cats. However, when we applied through Ocean Estates , Charlie was really helpful in the process and booking a viewing. Afterwards, he was quick and efficient in getting the application form to us and keeping us updated in the process. For first time renters, we have had a great experience due to this company.
Beth · 23 August 2024
★★★★★ 5/5
GoogleWhat a great team Ocean has at Portishead! From our first encounter with Callum, we felt that we were in good hands. He went out of his way to arrange a viewing of the property we were keen to see, despite it being 2 days before Christmas Eve. We were successful in having our offer accepted, and have since been in contact with Callum on a number of occasions - he is only too happy to be of help. An extremely personable, organised young man who is clearly an asset to an already premium company. Their idea of using in house solicitors and employing a Move Manager is nothing short of genius. Well done Ocean and very well done Callum. Thank you!
Reta · 24 October 2018
Agent replied · 22 October 2024
Thank you so much for the wonderful feedback, Callum and the whole Portishead team will be delighted to read it. We know how important regular communication from "real people" can be when buying or selling a home and always try to employ a team who don't just hide behind a computer terminal, we are really glad the personal side of our and especially Callum's service has been noticed. Thank you once again for the 5* review.
★★★★★ 2/5
GoogleA very mixed experience!
The sales department, particularly Joanna, could not be faulted. We were kept informed of all viewings and received detailed feedback. They were particularly helpful and professional at all times.
We had engaged Ocean's legal department to act for us and they were generally good, keeping us informed at each stage of the process.
In fact all was satisfactory until the day of completion.....
We were told categorically and sent written "evidence" that the cheque for the proceeds had been posted. However, it was actually posted 4 days and many phone calls later. Someone was not telling the truth!
Worse was the phone call a couple of days after completion saying that they had forgotten to add the sum of £1,680 to their final account. We had had an email saying that all was finalised and nothing further was required from us so had divided the funds and half had been sent to Canada.
When we queried this, we did not feel that the response from the director was very professional e.g. taking several weeks to reply and being unable to address our names correctly, despite having had communication over several months.
We would recommend Ocean as estate agents to anyone but would strongly advise seeking legal representation from someone who would act on THEIR behalf.
Jackie · 24 October 2018
Agent replied · 22 October 2024
Thank you for your review. We are of course delighted that you were impressed with the sales team's performance, the local team are genuinely very proud of the service they provide and so it is always rewarding to receive comments such as ‘helpful and professional at all times’, thank you. Of course the conveyancing team equally strive to ensure our clients have a seamless service and stress free move, we enjoy many glowing reviews for our conveyancing teams as can be seen on the independent review site 'Trust Pilot'. It is therefore very disappointing that a unique administrative error, compounded by annual leave has led to frustration and disappointment for yourselves. We hope the extensive responses, explanation and discussions on working towards a resolution has gone some way to restore your trust in Ocean. Ocean Property Lawyers, Portishead, Manager & Director remain at your disposal should you wish to discuss any matter further. We hope this offers you the assurance required of our best intention at all times. Kind Regards Ocean.
★★★★★ 1/5
TrustpilotWill not answer email my son moved in…
Will not answer email my son moved in no microwave oven main oven not working properly fridge is acting as a freezer the room prived is only small compered to the previous room from the same company and had to paye more money from last year can not get any response addresses jackel road bristol student accommodation Still not sorted out coker and fridge and know recived a bill from cancil for tax of £1500 as they forgot to send student exemption to cancil would not recommend the to any one
Phil · 23 October 2024
Agent replied · 22 October 2024
Thank you for your review. We have noted that maintenance issues were reported and advice was provided for the majority of the operational concerns raised. Your Property Manager will contact you today to discuss any outstanding issues, arrange necessary works if appropriate, and provide their direct contact details as your specific point of contact.Regards, Ocean
★★★★★ 5/5
TrustpilotSelling your home can be extremely…
Selling your home can be extremely emotional and stressful. The Ocean Bradley Stoke team are professional and compassionate. They offer a personal and supportive approach throughout the whole process. We encountered a number of obstacles which were managed incredibly well by the team. If you are considering an estate agent you will not be disappointed. Thank you Ocean
Sallly · 16 May 2026
★★★★★ 5/5
GoogleA huge thank you to the team at Ocean, both within the estate agent department and equally the property lawyer department for all their help and professionalism in selling my house. Having had my onward purchase fall through twice and also losing one buyer on our own property, we finally got there after a year of working with Ocean and I couldn’t recommend them enough. Big shout out to Paul, Jack, Claire and Karen for putting up with my endless calls and working tirelessly to make the sale happen. I wouldn’t hesitate to recommend Ocean to anyone looking for an estate agent or property lawyer. Massive thanks guys!!!
Mike · 27 December 2023
★★★★★ 5/5
TrustpilotWe would like to sincerely thank…
We would like to sincerely thank our mortgage advisor Richard and his team at Ocean for the outstanding support provided throughout our home-buying process.
Blas · 21 January 2026
★★★★★ 5/5
TrustpilotFlawless Service!
Flawless Service!My partner and I recently purchased a property and we were needing to rent our property we were living in. The buying process was quick and easy as well as regular updates from Liz each week on the progress of the purchase. We also used Ocean for the rent out our property which was a great option. James and Jemima went above and beyond from start to finish to get our property filled with tenants. I appreciate the work they put in, due to it being late nights and not in normal workings hours. They were at the property for every viewing without fail. From our perspective this was flawless service and we are using them to manage the property also. Thanks again James and Jemima.
Matthew · 22 December 2023
★★★★★ 5/5
TrustpilotFantastic solicitors for property purchase
We had a great experience with Ocean Property Lawyers. They do convenancing for all properties, not just those sold by their estate agent. The price was competitive and good value for the service we received.Our solicitor was Karen who was fantastic from start to finish. She went out of her way to ensure the process went smoothly, in spite of a major blunder by our mortgage advisor. I think it's safe to say we wouldn't have managed to complete on time without her support.The assistant team were also responsive throughout (special shout out to Emily) and it was always easy to get hold of someone with any questions.I would highly recommend Karen and the Ocean team to anyone purchasing a property!
Robin · 15 December 2023
★★★★★ 5/5
TrustpilotDecember move in time for Christmas
All the team were super helpful and supportive . They did an amazing job with the marketing and arranged for 23 viewings over a weekend of which ten put in offers.There were a few set backs along the way but the advice offered was very helpful. Special shoutout to Julie the move manager for all the reassurance and support.
Kim · 18 December 2024
★★★★★ 5/5
TrustpilotHighly recommend Ocean!
Before putting our house on the market we invited 3 Estate Agents to give valuations and discuss their terms of business. We chose Ocean because we liked Clare’s easy and clear communication and felt the valuation was realistic. Ocean were excellent throughout the whole process, particularly when there were numerous hitches further down in the chain causing unexpected delays. They kept us informed very regularly and were proactive in dealing with buyers solicitors and agents. The service felt personal, professional and supportive and they achieved a good price for us despite a fluctuating market. We would have no hesitation in using Ocean again and recommending them to others. Particular thanks to Jenny for her ongoing communication with regular email and telephone updates and advice.
Maire · 26 November 2023
★★★★★ 5/5
TrustpilotI was helped by Charles for me to get a…
I was helped by Charles for me to get a house l am currently living in from the first day l decided to rent it. I viewed the house mid August and Charles was my guide all the way through l got the keys. He was patient with me as the journey unfolded.He would give me feedback all the way .He was very helpful, I would not hesitate to refer to anyone.The whole team is just awesome and I am very grateful
Vee · 21 November 2023
★★★★★ 5/5
TrustpilotGreat service from start to finish
Great service from start to finish. Ashleigh Westcott-Egan was very professional and dealt with every query quickly and professionally. She was a joy to work with. Very lovely young lady who returned every concern with answer and reassurance. She was on the ball with everything and made the whole experience so much easier knowing I had her a email or phone call away. They are very lucky to have her. Definitely recommend them.
Marion · 14 April 2024
★★★★★ 5/5
TrustpilotOceans kept me fully up to date.
MR · 21 May 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
