Ashcombe Estate Agents reviews

Hi Sinumol, Thanks for taking the time to leave us your feedback. We really appreciate the time you have taken to provide this to us. We would like to assure you that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom. Every agent undertook several checks before they were accepted as a Zoopla agent; however, we have no control over their daily business. If you have any concerns about any estate or lettings agent, we would suggest visiting the agent at their listed address and speaking to their branch manager to discuss the matter further. Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers: https://help.zoopla.co.uk/ Many thanks, Zoopla Support

Hi Simon, Thank you for taking the time to leave such a detailed and balanced review, we really appreciate it. I’m glad we were able to navigate the challenges and still achieve the price you were aiming for, that’s always the end goal. Thanks again for your recommendation, Simon. If you ever need anything in the future, we’d be more than happy to help. Ashcombe Estate Agents

Thank you so much for your kind words Mandy, it really means a lot that you took the time to come back and leave this review. Even though you didn’t end up buying through us, it was genuinely a pleasure helping you during your house search. I’m really glad you found a home in the end and it meant a lot to me that you came back to tell me how everything turned out. Buying a home is a big journey and sometimes it takes seeing quite a few properties to really understand what feels right, so I’m pleased I could help with that part of the process. Wishing you lots of happiness in your new home and thank you again for the recommendation, it really does mean a lot. Aaron 😊

Hi Jamie, Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model. The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland. The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates. We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual. Here is a Help Centre article that will give you more information on where we get our data from: https://help.zoopla.co.uk/hc/en-gb/articles/360005677897 Many thanks, Zoopla Support

Hi Greg, Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model. The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland. The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates. We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual. Here is a Help Centre article that will give you more information on where we get our data from: https://help.zoopla.co.uk/hc/en-gb/articles/360005677897 Many thanks, Zoopla Support

Hi Sergio, Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way. When you complete the contact enquiry form, it explains that your information will be shared with the selected agents. However, many of the features on our site and mobile app are continually being developed, and we recognise that things aren't perfect. Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users. I have provided this feedback to the team who look after our property experiences. Many thanks, Zoopla Support

Hi Wendy, Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way. Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect. Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users. I have provided this feedback to the team who look after our property experiences. Many thanks, Zoopla Support

Hi Geraint, Thank you for sharing your concerns with us. We're really sorry to hear you feel this way. Our local market data is based on analysis of thousands of listings and sold prices in your area and across the UK market.  At this point in time we publish information for each district council area. Where an outcode, that is the first part of a postcode, crosses one or more district council boundaries, we allocate it to the district council area with the larger number of homes i.e. the largest volume of housing stock.   However, we appreciate this is not helpful when you are looking at your local market stats and I apologise for the inconvenience this is causing you.  Your comments have been provided to the team who look after our property experiences. We value your feedback and are continuing to refine and improve our information over time. If there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers: https://help.zoopla.co.uk/ Many thanks, Zoopla Support

Hi, Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model. The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland. The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates. We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual. Here is a Help Centre article that will give you more information on where we get our data from: https://help.zoopla.co.uk/hc/en-gb/articles/360005677897 Many thanks, Zoopla Support

Hi Ewelina, Thank you for your review. We're really sorry to hear you feel this way about our website. We can assure you that we are aware of this issue and we are working closely with the agents listing on our website to ensure the details they upload are correct. We appreciate all the feedback you have provided. If there's anything else we can do to help you or you wish to contact us directly regarding this matter, please follow the link below: https://help.zoopla.co.uk/ Many thanks, Zoopla Support

Hi Eve, Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way. Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect. Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users. I have provided this feedback to the team who look after our property experiences. Many thanks, Zoopla Support

Hi Nick, Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way. We recommend you contact the agent via the phone on their advertised number. You can see this either on the property listing, or displayed next to their profile in the 'Find agents' section of our site: https://www.zoopla.co.uk/find-agents/  This Help Centre article discusses in greater detail what to do if you’ve contacted an agent and haven’t received a reply: https://help.zoopla.co.uk/hc/en-gb/articles/360011458557-I-have-contacted-an-agent-and-they-haven-t-replied Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect. Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users. I have provided this feedback to the team who look after our property experiences. Many thanks, Zoopla Support

Hi Andy, Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way. Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect. Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users. I have provided this feedback to the team who look after our property experiences. Many thanks, Zoopla Support

Hi, Thanks for your updated feedback. We're sorry to hear you feel this way. Unfortunately, we cannot manually change the information (tenure, EPC ratings & floor area) we show about your property. Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect. Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users. I have provided this feedback to the team who look after our property experiences. Many thanks, Zoopla Support

Thank you so much for taking the time to leave such a fantastic review, it really does mean a lot to us! I’m glad Phoebe’s approach to the valuation stood out. We always believe that taking the time to properly understand a home (and the seller’s situation) makes a real difference to the end result. It’s great to hear you were pleased with the photos and drone shots too, showcasing a property in the best possible light is something we take real pride in. We’re also really pleased the WhatsApp communication and support with the solicitors has been helpful. We know how stressful that side of things can be, so we always try to keep everything moving and keep you fully updated along the way. Thank you again for your kind words and recommendation, it genuinely means a lot to the whole team. Ashcombe Estate Agents

Thank you so much for your kind review. It really means a lot to the whole team. We always try to provide honest and realistic advice from the start, and keep … More

Thank you so much for your lovely review, it really means a lot to us. I’m really pleased to hear that Phoebe was able to support you so well throughout the process. She genuinely cares about our clients and always works hard to make sure people feel listened to and supported, especially when there are time pressures involved. Moving quickly and securing the right buyer is never easy, so I’m delighted we were able to help you get there and secure your dream home. Thank you as well for your kind words about Ashcombe as a newer agent, building trust in the community is incredibly important to us. Wishing you all the best in your new home, and thank you again for recommending us. Aaron Ashcombe Estate Agents 😊

Hi, Thank you for your review. We're sorry to hear of your negative experience with an agent on our site. We would like to assure you that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom. All agents undertake several checks before they are accepted as a Zoopla agent. We recommend you contact the agent via the phone on their advertised number. You can see this either on the property listing, or displayed next to their profile in the 'Find agents' section of our site: https://www.zoopla.co.uk/find-agents/ Many thanks, Zoopla Support

Thank you so much for your lovely review, Jasmine! 🌟 We’re thrilled to hear that you had such a positive experience buying your new home with us. Aaron will be so pleased to know his support made the process smooth and stress-free for you that’s exactly what we aim for! Wishing you all the best as you settle into your new home, and thank you again for recommending us. 🏡💛, The Ashcombe Estate Agents Team

Hi Andy, Thank you so much for your kind review, we really appreciate it. We’re delighted to hear Alison made the sale of your family home a positive experience and was always on hand to support you throughout. I’ll be sure to pass your comments on to her. Thank you for your recommendation, it means a lot to us. If you ever need anything in the future, we’d be more than happy to help again. Ashcombe Estate Agents

Thank you so much for your kind review! We’re thrilled to hear that Linda and Aaron were able to assist you promptly and deliver such a positive experience. It’s fantastic that you found the valuation video helpful and Aaron’s insights valuable. We truly appreciate your feedback and look forward to assisting you again in the future!

Hi Nigel, Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model. The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland. The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates. We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual. Here is a Help Centre article that will give you more information on where we get our data from: https://help.zoopla.co.uk/hc/en-gb/articles/360005677897 Nevertheless, we would like to discuss your app issues further with you and we will now message you privately for more information. Many thanks, Zoopla Support