William H Brown Wellingborough reviews in North Northamptonshire

★★★★★ 5/5

Google

While I was searching for a property, I began losing hope, until I came across William H Brown in Wellingborough. That’s where I met an amazing and exceptional woman named Rebecca, the team’s Mortgage Services Manager. From the moment we spoke, I connected with her straight away. She took all my anxieties and worries away by providing clear, detailed information about mortgages, affordability, and the entire process as a first‑time buyer. She explained everything with patience and care, making sure I understood each step. Rebecca is truly remarkable. She made me feel at ease and supported me throughout the journey of purchasing the property of my choice. She has been flexible, polite, patient, informative, and always accessible whenever I needed guidance. I also want to thank Josh and Ellie, two of the agents I worked with while searching for a property. They were professional, informative, accessible, and genuinely helpful. I highly recommend William H Brown in Wellingborough. The team’s professionalism, warmth, and dedication made a world of difference :)

Miss · 17 March 2026

★★★★★ 5/5

Google

Last August we were given notice on a previous property we contacted William H Brown and were extremely fortunate Eleanor was there to answer all our queries, she accommodated us quickly with 3 separate viewings to which we found the property we are in now! Eleanor was there to answer all of our questions whenever needed. We recently had our first inspection and when Eleanor accommodated dates and times that fit around my work schedule! William H Brown are a fantastic estate agents and we look forward to many more years of working with them!

Ursula · 17 March 2026

★★★★★ 5/5

Google

I recently contacted William H Brown due to interest on a property I had seen and I was greeted on the phone with Eleanor. From that very first communication, Eleanor was incredible!! She was friendly, approachable and incredibly helpful. She bent over backwards to help me! I rang up for one property and several hours later Eleanor had us viewing 5 incredible properties. One of which ended up being “the one” she was happy and friendly through your the entire viewing time and with a great sense of humour! She is an asset to your team and we as a family are truly grateful for all of her help and support!! Thank you so very much Eleanor!

Terri · 17 February 2026

★★★★★ 5/5

Google

Eleanor was great, she was professional, supportive and arrived to the viewing early. She has helped me find a property that suits the needs of me and my family. Eleanor reassured and explained to me how everything works step by step and i felt very comfortable. I would highly recommend.

Chaniqua · 17 January 2026

★★★★★ 1/5

Trustpilot

Don’t even bother always been the same that’s why get through so many staff….

Well went to view a property. Put an offer in and they said they went having a think about.. vendor )to find out another viewing the next day. Bad experience. Told me they would phone me in the morning had to chase all too much effort.

N · 5 September 2026

★★★★★ 5/5

Google

Andrew, Nicole and the team at William H Brown were really committed to finding us a buyer from the outset and followed through when our first buyer withdrew at the last minute, finding us another buyer within two weeks who paid the full ask. They also went above and beyond to check on the (unoccupied) property as required, as we were based in London during the sales process. We highly recommend them as the first choice of agent and would definitely use them again.

Fiona · 24 December 2024

★★★★★ 5/5

Trustpilot

Anne Luby has been amazing from the…

Anne Luby has been amazing from the very beginning. She took the time to arrange regular Teams meetings, which made the whole experience feel much more personal. As a first time buyer, I had absolutely no idea where to start and was a complete novice who felt out of her depth, but Anne guided me through every step of the process.

Jessica · 16 March 2026

★★★★★ 1/5

Google

My partner & I had a terrible experience renting through William H Brown. We viewed a property in May 2025 and moved in at the end of June 2025, we were then informed of a hole in the roof which quickly turned into months of water pouring through the ceiling along with mould spreading throughout the house. Despite reporting the issue the day after moving in, we never had any help and had to end our tenancy early in December. We were told that it couldn't be fixed until Spring 2026 so to see that they have already relisted the house on Rightmove and let it to someone else, is really concerning. I've also been told by someone who viewed the property recently, that they were told that the mould is a new issue, which is obviously not true.

Josie · 17 February 2026

★★★★★ 5/5

Google

We had a fantastic experience working with Rebecca. She went above and beyond to help us find the perfect home and connect us with a great lender. Her professionalism, knowledge, and dedication made the entire process smooth and stress-free. We also want to thank Andrew for his support and assistance along the way. We highly recommend Rebecca and her team to anyone looking for a reliable and supportive real estate experience!

Mary · 15 December 2024

★★★★★ 5/5

Google

Eleanor was great. Had a great experience viewing the property, was great with communication throughout and not pushy, working with myself and the landlord to find the most suitable way forward. DEFINITELY RECOMMEND. :)

HLtherealist · 17 January 2026

★★★★★ 5/5

Google

Eleanor helped me to find somewhere to stay and she was kind, helpful and I was very happy with her support. I was moved in quickly and my house is lovely. Thanks Eleanor!

Leah · 17 December 2025

★★★★★ 1/5

Trustpilot

PLEASE STEER WELL CLEAR!!

Poor communication, false promises from sales, lettings and mortgage services. Started off great but once they've had your money they don't care about resolving any issues. Don't bother with the lifetime membership as you'll have to do all the work yourself. Don't bother with management services for letting a property either, they won't tell you about any problems and they'll let your tenants damage your property and steal from you without any reconciliation measures or compensation. I sold my flat over a year ago and I'm still battling with them and the Zero Deposit scheme to compensate me for my property being stolen and damage that I paid to fix for the new owner out of my own pocket. PLEASE STEER CLEAR, SAVE YOURSELF A HEADACHE!!

Miss · 20 August 2026

★★★★★ 1/5

Trustpilot

As a tenant this is the worst rental agency I've ever dealt with - expected more from such a big name

As a tenant this is the worst rental agent I've ever dealt with. 1) Difficult to get in touch with - they hardly ever answer the phone. 2) The property was dirty when we moved in, no inventory provided. 3) The property was managed by Sequence Ltd who have provided a very disappointing service - early on we were told (via a phone call and after several weeks of us asking) to arrange for repair of a maintenance issue ourselves and that this could be deducted off our rent afterwards, and that the landlord had instructed this. We never received the refund, they said because they didn't have records of that instruction. Several staff members had started then left during our tenancy which didn't help (we were there for 6 months). 4) We are now having to contact Tenancy Deposit Scheme to get our deposit back relating to a different issue, mostly due to our inadequate landlord who it seems is trying to claim a random amount of money anywhere he might get away with it (we left the property in a cleaner state than when we arrived to try to avoid any possible excuses for deduction from deposit). Sequence Ltd doesn't appear to know about or be bothered about the law and tenant's rights.

Customer · 11 August 2026

★★★★★ 5/5

Google

A huge thank you to Rebecca for all her advice and support over the last few years. Through purchases and sales, she never failed to listen and to give invaluable advice. Always patient, always able to rephrase things so that they made …

Jos · 17 August 2025

★★★★★ 5/5

Trustpilot

Ollie Aston flat inspection

This Morning I had Ollie Aston attend my flat for an annual inspection. He was on time as agreed. He took photos for Landlord and was a very pleasant with his customer communication during the visit. I raised a few questions which I hope to hear back. I wish him the success in his employ and rate 5 star service. Overall have dealt with WHB for 6 years always been of a high standard.

Peter · 24 August 2026

★★★★★ 1/5

Trustpilot

I would not trust these people

I would not trust these people, I emailed them to arrange a viewing on a tenanted property, no contact, after a couple of days I called them to arrange a viewing for same property, straight away the sales person tried steering me to another property instead, but I held firm, they said they would get back to me with an appointment, they never did, it’s now sold. They have preferred investors waiting in the background, other sectors would not get away with it.

Anthony · 10 July 2026

★★★★★ 5/5

Google

Eleanor was fantastic, showed me round a couple of properties and answered all the questions I had. Super friendly and knowledgeable. Thank you! :) x

Jaya · 17 December 2025

★★★★★ 5/5

Trustpilot

Excellent

Supportive, efficient and very professional. thankyou William H Brown in particular Anne Luby - changed life for our family for the better.

Customer · 2 September 2026

★★★★★ 5/5

Trustpilot

Impeccable Service!

We recently had the pleasure of using William H Brown also known as Sequence as our estate agent during our house purchase, and I cannot speak highly enough of their outstanding service. From the very beginning, Libby our Mortgage Advisor was incredibly professional, knowledgeable, and attentive to our needs.

Beloved · 11 February 2026

★★★★★ 1/5

Trustpilot

Poor Customer Service

They rang me on Friday 12th of June and left me a voicemail to call them back to organise viewing a property in Upton that wasn’t clearly listed as being owned by Lomond. I rang them back several times and left voicemails only to be ignored, I then followed up with a second email query also to be ignored. After looking at the property its clearly managed by Lomond, so they have likely liaised with them to blacklist me from renting their properties. This is over one ancient paid off &satisfied CCJ.

Adam · 18 June 2026

★★★★★ 1/5

Trustpilot

Very unprofessional

Very unprofessional my daughter has moved in to one of there properties and have had nothing but issue after issue and they don't seem to be bothered as long as there getting there money, works that have been done are to a very poor standard as they use an odd job man and not professional trades matters are being taken further, I can provide photos and evidence to anyone wishing to rent there properties before you go down the same road

Richard · 13 June 2026

★★★★★ 5/5

Google

Eleanor was super helpful and very knowledgeable, and went the extra mile to make sure I was happy with everything! Thank you!!

Hollie-Ann · 17 December 2025

★★★★★ 5/5

Google

I recently called asking for a viewing and was speaking to Josh. Very happy with his service. He was friendly, chatty and approachable. Making me feel at ease talking to him despite it was my first contact. He was efficient and arranged a viewing for us very quickly even when it was a last minute request.

Chloe · 10 April 2026

★★★★★ 5/5

Google

Andrew kept us updated as our purchase progressed and chased our chain regularly. Very proactive and helped get a chain of 6 houses across the line with no issues.

Danny · 3 October 2025