Every review we hold for the North Northamptonshire office, from every platform, shown as written. First names only.
★★★★★ 2/5
GoogleWill try and do an honest/constructive review here. We signed up with William H Brown raunds in November 24. To start with we felt they completely overpriced our property, we asked for a reduction due to no interest.
We went a good two months with no communication from them, only to find out the branch manager was demoted and moved to another branch. No one informed us of this, and seems staff struggled a little during this period, we randomly get a call from them one day saying he is the new manager and apologised as in his words “we had your house on the market but weren’t doing anything about it” during this period - which explained limited contact and barely any viewings. We asked what happens at the end of our initial term to which the manager did not tell us we needed to provide notice to end with them - even if your initial period has ended. He simply said in person to us “don’t worry about that right now” so we felt he’d not been upfront with us. This meant we were with them another 4 weeks longer than we wanted to be.
We asked for better communication going forwards. Not sure this was taken on board.
We finally received an offer at literally 5pm on the final day of our notice to end marketing with them. We accepted on the basis it wasn’t a large chain.
As conveyancing process continues, we are ready to exchange and pressing for dates, to then find our buyer has “added in a related purchase”. When we queried branch manager about this and we felt he could not be honest, we directly asked him when he learnt of them adding in a related purchase and we felt he answered like a politician literally dodged the question. We were told no related purchase was involved. What he was saying was different to the legal representatives. Unfortunately this delayed our process.
We finally completed in August. Even after exchange we received a passive aggressive comment from the branch stating they hadn’t realised we’d exchanged. Not sure how? Everyone else did. Not even so much of a congratulations on completion either.
Anyway, long story short, be wary of them. We know estate agents can perhaps bend the truth in a variety of ways but we really felt they were dishonest and the communication was completely lacking.
We will say Aaron was great and an asset to the branch, we found him to be the only one that actually gave us facts and felt like he wanted to speak to us. Thanks Aaron.
Tiff · 20 September 2025
Agent replied · 22 September 2025
Hello Tiff & Kayleigh,
Thank you for sharing your detailed feedback. I'm sorry to hear about the challenges you faced during your experience with us. We strive for transparency and effective communication, and it's clear we fell short in your case. Please reach out to us at review@countrywide.co.uk so we can address your concerns directly.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleAbsolutely amazing team in Raunds. Aaron in particular went above & beyond to get a very frustrating house sale through with some solicitors in the chain being painfully slow. Got there in the end though. Thanks to Darren and all at WH Brown Raunds
Jean · 6 August 2025
Agent replied · 8 October 2025
Thank you so much for your kind words! We are thrilled to hear that Aaron and our team were helpful in navigating the challenges of your house sale. We pride ourselves on going above and beyond for our customers. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleCannot thank Aaron, Darren and Owen enough for helping us sell our home. It wasn’t without its issues but the team went above and beyond to make it happen. Thank you so much.
Kerry · 1 September 2025
Agent replied · 22 September 2025
Thank you so much for the kind words! We are thrilled to have been able to help you sell your home despite any challenges. Our team is dedicated to going above and beyond for our clients, and we are so grateful for the opportunity to assist you. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHad a great experience with William H Brown Raunds office. Everyone we dealt with has been professional, polite and approachable. Specifically, I want to mention Aaron - very helpful, pleasant in communication, and ready to go the extra mile to explain and assist throughout the process. Great service!
Zane · 15 October 2025
Agent replied · 22 October 2025
Thank you for your kind words! It means a lot to us that you had a great experience at our Raunds office. We strive to provide professional, polite, and approachable service to all our customers, and we're glad that Aaron went above and beyond to assist you. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHave dealt with the Raunds, William H Brown on a few occasions now and they’ve already been helpful. In particular on this recent occasion Aaron has been fantastic.
Danny · 24 September 2024
Agent replied · 23 October 2024
Many thanks Danny for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe had a really positive experience with the sale of our property in Raunds. In particular the Mgr and her team were very focused on achieving a fast completion after taking over a failed sale from a competitor. Would thoroughly recommend WH Brown Raunds. Will definitely use them again.
Mike · 17 April 2022
Agent replied · 23 October 2024
Hi, thank you so much for the 5* review of our William H Brown branch!
It's great to hear that the team have been helpful, friendly & efficient! We wish you all the best for the rest of your sale.
★★★★★ 5/5
GoogleJust completed the sale of my house in Raunds. Great customer service from the whole team. A particular mention for Ellie, who went 'above and beyond' in terms of quality of service and keeping me updated. She was particularly influential in keeping some very slow moving solicitors on their toes!
I highly recommend this agency.
David · 22 November 2024
Agent replied · 23 October 2024
Thank you David for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI would just like to thank Tracey and her team, Jasmine, Rebecca, Lauren and Michael, for all their help, friendliness and professionalism when selling my late mother’s house a couple of months ago.
It was a hassle free, efficient service (calls always returned) at what was a difficult time. Thanks Tracey, I would have no hesitation in recommending you if anyone asked me.
Rod · 17 April 2023
★★★★★ 5/5
GoogleIn all of the years I've sold houses, Tracey and her team have certainly been the best. Other agents in the chain were rubbsih and the Raunds team jumped in and got the chain to exchange. They genuinely care. We used their recommended conveyancers who where equally brilliant. First class service.
Debbie · 17 April 2023
★★★★★ 4/5
GooglePleasant friendly staff. Office is clean and tidy. Went the extra mile to try and find me what I was looking for.
Ian · 25 October 2019
Agent replied · 23 October 2024
Thank you so much for taking the time to leave us a 4* review.
★★★★★ 5/5
GoogleWe moved from Raunds to London to start my new business. Piers & Ellie did a great job of sorting everything out for me and I can’t thank them enough!
Salon155 · 27 May 2024
Agent replied · 23 October 2024
Thank you for sharing your positive experience with Piers & Ellie at our Raunds branch! We are thrilled to hear that they were able to assist you with your move to London for your new business. If you ever need any more help in the future, please don't hesitate to reach out.
★★★★★ 5/5
GoogleWilliam H Brown in Raunds is fantastic I am a first time buyer that has dealt with Lauren, Rebecca and Tracey.
Lauren was outstanding at helping me know exactly what was going on all …
James · 17 April 2022
★★★★★ 5/5
GoogleThe team did a great job selling my house. Efficient service the whole way through and always kept me informed. Would definitely recommend!
Vivian · 27 May 2024
Agent replied · 23 October 2024
Dear Vivian, thank you for your kind words! We are thrilled to hear that you had a great experience with our team and that we were able to keep you informed throughout the process. Your recommendation means a lot to us. If you ever need assistance in the future, feel free to reach out. Thank you for choosing William H Brown Estate Agents Raunds!
★★★★★ 5/5
GoogleGreat service provided by an excellent team. Repeatedly went above an beyond to help facilitate my house move. Would highly recommend and will definitely use again for future moves.
M · 17 April 2022
★★★★★ 5/5
GoogleAbsolutely fantastic service start to finish! The manager Dan came around and gave me a valuation, I had other agents in the area value my house as well, but decided to go with these guys as they were local and Friendly. Spent time asking me what I needed and where I was moving to and actually cared. I had the ladies come around my house and ask questions about my house as well before it went onto the market and sold it before it even hit market !! Couldn’t be more happier with the services and friendliness of the branch! Highly recommend them!PositiveQuality, Professionalism
Steven · 24 October 2021
★★★★★ 5/5
GoogleThe staff were a delight to work with and professional in their manner .
Denny · 23 March 2024
Agent replied · 23 October 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleVery helpful and very friendly especially Tracey.
Kim · 17 April 2022
★★★★★ 5/5
GoogleTracy is super helpful and very knowledgeable
Fiona · 17 April 2022
★★★★★ 5/5
GoogleNever had an issue while selling a property, good communication all the time. Plus great mortgage brokerage service.
Luke · 17 April 2022
Agent replied · 23 October 2024
Thanks for giving our William H Brown team a five-star review. If we can help with anything else please give us a call.
★★★★★ 1/5
GoogleVery Very poor service, never phone back, always late for viewings, negotiations are non existent which lead to loss of sale. Would never use this estate agent again
Clair · 25 October 2019
Agent replied · 23 October 2024
Hi, thank you for taking the time to provide our team with feedback.
We're concerned about this branch review, and we'd like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@williamhbrown.co.uk, then we'll be more than happy to help you.
★★★★★ 5/5
GoogleWe would highly recommend using William H Brown Raunds. We brought a house through them and they were absolutely brilliant. They really went above and beyond to complete the purchase, keeping all parties updated at all times. They were …
Stephen · 17 April 2022
★★★★★ 5/5
GoogleLauren and Tracey have been amazing helping with the search for our new home. They have really listened to what we wanted, only sending through properties we would actually consider which was so helpful! …
Callie · 17 April 2022
★★★★★ 1/5
GoogleVery poor service and communication.
- Would always promise to ring back and let us know. Never did.
- Did not research the vendors properly, meaning we spent £1500 for no reason. …
J · 17 April 2022
★★★★★ 1/5
GoogleTerrible service, missed one appointment completely and were often late. High staff turnover, managed one viewing in 4 months and the guy said it wasn't the right area.
My new agent has got several viewings arranged already.
Tech · 26 October 2014
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
