Connells Rushden reviews in North Northamptonshire

★★★★★ 5/5

Google

Brilliant service, first time buying a house and I didn't really know what I was doing, the staff helped explain everything so I could understand and made me feel comfortable to call when I needed more information. Richard Munday who looked after my case was amazing, did a brilliant job, also big thanks to Kelly Bryan for setting up and backing up all that was done for me, made everything run smoother.

Emily · 11 December 2025

★★★★★ 5/5

Google

Richard was a great mortgage advisor he had managed to get us a mortgage quickly and for cheaper then we had originally been offered from a different lender. He also had set up life insurance along with assessed other insurance policies and also had explained all we needed to know in good detail so that we were able to go forward with our purchase with as much ease as possible.

Encraft · 11 November 2025

★★★★★ 5/5

Google

I recently had the pleasure of working with Richard Munday for my home financing needs, and I couldn't be more satisfied with the service I received. From our initial consultation to the closing, Richard demonstrated a high level of expertise and professionalism. Richard took the time to thoroughly explain all of my options, ensuring I understood the details of each potential mortgage product. His advice was invaluable in helping me make an informed decision that aligned with my financial goals. They were always prompt in responding to my questions and kept me updated throughout the entire process, which significantly reduced the stress typically associated with securing a mortgage. I highly recommend Richard to anyone seeking mortgage assistance. His commitment to client satisfaction, combined with their extensive knowledge of the mortgage market, makes him a top choice in the industry. Thank you for all your help.

Aneesa · 2 June 2025

★★★★★ 1/5

Google

I would strongly advise considering whether to enter into a contract with Connells Rushden or any local Connells group estate agent, if you are selling a leasehold property. I had intracesies relating to the leasehold ground rent terms on my property, which caused previous sales under Connells Group estate agents to fall through (twice), which myself and my solicitor brought to attention of the Rushden Connells branch, right at the beginning of the sale process and throughout, which we're TOTALLY ignored until the sale ultimately fell through. There was little in the way of 'customer service'. Their limited communication was very blunt, especially from branch manager Kelly and Richard. At the end of the sale, I just had a cold blunt email and asking me if I'll be giving my notice on the contract - nothing in the way of any condolence that they couldn't assist with my sale. Very cold, little communication and when they did contact me it was cold and stand-offish. When I did explain to Kelly that I find her responses very cold and blunt, she totally ignored that part of my email and continued stating other details in a totally 'off' manner. Customer service management isn't something that the branch manager is good at demonstrating to a high standard and it's clearly not a priority for upskilling herself or her team in this area.

Stuart · 2 May 2025

★★★★★ 5/5

Google

Mr. Richard Munday has been incredibly professional, supportive, and responsive throughout the entire mortgage process. He guided us step-by-step with clarity and patience, always making sure we understood every detail. His dedication and honest advice made a stressful journey feel smooth and manageable. We truly appreciate his transparency and commitment to finding the best solution for us. Thank you, Richard, you’ve been a true asset in helping us move forward with confidence!

Gopal · 17 July 2025

★★★★★ 1/5

Trustpilot

I have had the misfortune to experience…

I have had the misfortune to experience Connells both as a buyer and through a valuation request. In buying a house the 'agent' forgot his keys, leaving us stranded several miles from public or local transport. He'd moved onto anotyer buyer. In them being passed on to them via zoopla in trying to value our home I received 8 telephone calls, and was signed up to numbered email 'services'. What an utter shambles.No manners, no accumen, no integrity. Avoid like the plague.

Samuel · 23 September 2026

★★★★★ 5/5

Google

I tip my hat to Kelly and the team in the Rushden Branch. They moved heaven and earth to get my sale over the line. I cannot praise the team highly enough for the amount of hard work and effort they all put in. A fantastic team. Thank you for getting sale completed and in the time the buyer requested

Rob · 17 April 2025

★★★★★ 1/5

Trustpilot

I have had the most terrible time with…

I have had the most terrible time with O’Connells. They forced me to use KeySafe, a company I found out later to be struck off by the FCA and not regulated. I am not internet savvy & found it stressful. Either that or I pay 12 months rent up front for my granddaughter. I capitulated & allowed a year’s scrutiny of my bank (twice for some reason). Six months bank statements, savings accounts, tax info, P60s, ISAs, passport, bills and more. I sent it all to them but they wanted specific documents, I did that too. They demanded it in Digital format & PDF files. I was exhausted, I told them I felt blackmailed & cohersed as I got regular Final Notice warnings that I wasn’t getting the info out quickly enough. They took umbrage & made me feel small, I apologised if I’d upset them and asked for help as my granddaughter was due to move in next week. Finally they accused me of lying that I didn’t know the internet & blocked me meaning my granddaughter will be homeless next week, I am devastated. I am only the guarantor and they treat me like this. They deny hearing any other complaint but mine, boasted O’Connels were best & biggest estate agent,

Diane · 23 August 2025

★★★★★ 1/5

Google

If you want to avoid being out of pocket, steer well clear of Richard, the mortgage advisor. He utterly refuses to answer your calls when you need him, and he ignores your emails once he has his payment. Thanks to a remortgage deal he got us, we were forced to pay an extra £700 that he never mentioned at any point. We will never, ever use him or Connell again.

Magda · 17 March 2026

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 5/5

Google

Kelly and the team sold our house and were amazing! This was the third estate agents we’d used and Connell’s rushden managed to get the sold sign up

Kabir · 11 December 2025

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

★★★★★ 1/5

Trustpilot

Deposit Thieves

Connells managed a property which I rented for almost nine years. Whilst they were kind of adequate in managing the property and would respond reasonably quickly to any maintenance issues their behaviour when it came to return the deposit was appalling. They attempted to withold £895 of a total deposit of £1300. They claimed this was for cleaning and damage repair but I cleaned the property thoroughly before I left and nothing in the house was damaged. I raised a dispute about this with the Tenancy Deposit Scheme which was a bit of a pain to do and took quite a long time to be resolved but, ultimately, I received the full deposit back. Another friend of mine who rented through Connells had a very similar experience and didn't receive any of his deposit back. They're basically thieves and obviously view not returning the deposit as a means to make money. I would never rent anything through Connells again because of this and I'd advise people to be very, very wary because I suspect they try to do this with everyone.

R.J · 15 June 2026

★★★★★ 1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would.

Hamed · 11 August 2026

★★★★★ 5/5

Google

Very good service and I have to thank Richard for his kind service I never met him but he done all the mortgage process though the online it’s really helpful for us and he save our time as well. Highly recommend. Great team!

Hamsathvani · 16 April 2025

★★★★★ 5/5

Google

I used Richard at connells for my mortgage, although my house was not sold via connells. Richard was amazing, very attentive always had answer to every question. In my case was extremely proactive to speak to the mortgage company direct to …

Hazel · 17 April 2025

★★★★★ 1/5

Trustpilot

They are not honest they always team…

They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.

Ese · 25 August 2026

★★★★★ 5/5

Google

I’d highly recommend this team. Kelly, Owen, and Ben were extremely helpful, hardworking, and maintained excellent communication throughout. Thank you all for all your help with the house sale!

Donna · 23 August 2025

★★★★★ 1/5

Trustpilot

I rented a flat in front of Connells 2…

I rented a flat throughConnells 2 years ago.. After 2 years and 3 months I moved out.. I painted the whole flat, cleaned all the carpets with carpet cleaner, changed all the curtains and returned it.. I didn't do any damage.. I didn't even use a nail. But they didn't give me back even 1 penny of my deposit amount. I don't know what to do. It's been 3 years since I came to the UK. They are taking advantage of me.

Binson · 2 May 2026

★★★★★ 1/5

Trustpilot

Unfortunately I had a terrible…

Unfortunately I had a terrible experience with Connels. I was first advised to auction my house for a speedy sale. Although I did want a quick sale, they did not explain the implications in terms of fees and selling price. When I called, no one one would answer or return the call. The onus was always on me to get feedback from viewings. I changed estate agent as Connels lost a sale - they told me they gave up trying to contact the potential buyer as they didn't get through to him after a couple of attempts and they just assumed if he was still interested he would be in touch. When I changes, someone who viewed the house called the new estate agent to enquire. Obviously, they were not able to have a second viewing but explained to the new estate agent that Connels did not answer any of their questions and did not show the house properly.

Sam · 24 April 2026

★★★★★ 5/5

Google

Specifically Richard was really helpful and professional.l just wanted to say thank you for your hard work in securing a mortgage for us and for guiding us through the process from step one when we met you

Linda · 17 April 2025

★★★★★ 5/5

Trustpilot

All the staff were lovely and went…

All the staff were lovely and went above and beyond. So nice and so efficient and persistent. Big shout out to Lesley and Lauren. You ladies are the best and thank you so much.

Juliet · 25 March 2026

★★★★★ 1/5

Google

Bought a Park home from Connells Rushden and after price was agreed Kelly told me what ever was in the Park home when I viewed would be there when I moved in , 5 months later I paid for the Park home and was given a key , Kelly wasn't in the office so a young lady called Grace gave me the key and told me the other keys would be in the Park home . I opened the front door to the Park home and was SHOCKED to see the sofa and 2 arm chairs had been removed the the living room was completely empty , walked into the kitchen and the cooker , fridge freezer, , washing machine and tumble dryer had all been removed . There was no sign of the other keys so I phoned Grace to express my disgust about items being removed and to ask about the keys . Minutes later the vendor turned up with the keys , the vendor told me Kelly had told her a week earlier that I was moving in on the 17th Dec and everything MUST be removed from the Park home before that date . The vendor told me she would have been more than happy to leave everything in the Park home ( Park home was vacant due to vendors Father passing away ) and it was a great inconvenience for her to have everything removed . Because I'd left everything in the house I'd just sold I had no furniture , white goods or cooker Kelly phoned me the next day and her attitude was Tough it wasn't down in writing so there's nothing you can do about it Mr Roe ! ! ! Would NEVER buy from CONNELLS again and definitely would NOT recommend them , Kelly comes across as very blunt and has a " I'm always right and I know better than you " attitude .NegativeProfessionalism

Scootabilly · 24 October 2022