Trusted Agent profile
★★★★★
1,205 reviews across 2 platforms
52 High Street, Stalham, Norwich, NR12 9AS, North Norfolk, NR12 9AS
William H Brown's North Norfolk office at 52 High Street is rated 2.2 out of 5 across 1,205 reviews on two platforms, including 60 Google reviews rated 4.6.
Every review we hold for the North Norfolk office, from every platform, shown as written. First names only.
1/5
TrustpilotDon’t even bother always been the same that’s why get through so many staff….
Well went to view a property. Put an offer in and they said they went having a think about.. vendor )to find out another viewing the next day. Bad experience. Told me they would phone me in the morning had to chase all too much effort.
5/5
TrustpilotAnne Luby has been amazing from the…
Anne Luby has been amazing from the very beginning. She took the time to arrange regular Teams meetings, which made the whole experience feel much more personal. As a first time buyer, I had absolutely no idea where to start and was a complete novice who felt out of her depth, but Anne guided me through every step of the process.
5/5
GoogleWe had a very good experience with William H Brown. The staff were very efficient, responsive and instilled confidence. A special shout out to Ryan, mortgage services consultant, who was particularly helpful. Highly recommended.
"We are so happy to hear about your positive experience with our team! We pride ourselves on being efficient, responsive and instilling confidence in all aspects of our business. Thank you for the special shoutout to Ryan, we will be sure to pass on the kind words. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
1/5
TrustpilotPLEASE STEER WELL CLEAR!!
Poor communication, false promises from sales, lettings and mortgage services. Started off great but once they've had your money they don't care about resolving any issues. Don't bother with the lifetime membership as you'll have to do all the work yourself. Don't bother with management services for letting a property either, they won't tell you about any problems and they'll let your tenants damage your property and steal from you without any reconciliation measures or compensation. I sold my flat over a year ago and I'm still battling with them and the Zero Deposit scheme to compensate me for my property being stolen and damage that I paid to fix for the new owner out of my own pocket. PLEASE STEER CLEAR, SAVE YOURSELF A HEADACHE!!
1/5
TrustpilotAs a tenant this is the worst rental agency I've ever dealt with - expected more from such a big name
As a tenant this is the worst rental agent I've ever dealt with. 1) Difficult to get in touch with - they hardly ever answer the phone. 2) The property was dirty when we moved in, no inventory provided. 3) The property was managed by Sequence Ltd who have provided a very disappointing service - early on we were told (via a phone call and after several weeks of us asking) to arrange for repair of a maintenance issue ourselves and that this could be deducted off our rent afterwards, and that the landlord had instructed this. We never received the refund, they said because they didn't have records of that instruction. Several staff members had started then left during our tenancy which didn't help (we were there for 6 months). 4) We are now having to contact Tenancy Deposit Scheme to get our deposit back relating to a different issue, mostly due to our inadequate landlord who it seems is trying to claim a random amount of money anywhere he might get away with it (we left the property in a cleaner state than when we arrived to try to avoid any possible excuses for deduction from deposit). Sequence Ltd doesn't appear to know about or be bothered about the law and tenant's rights.
5/5
GoogleJosh Robinson is a very helpful Estate Agent and is always available to help us when necessary and he is very supportive and very detailed in his comments.
Thank you for the kind words! We pride ourselves on providing exceptional service and support to our clients. It's always a pleasure to work with you. Best Wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleA big thank you to Cameron and the team at William H Brown estate agents in Stalham. They truly went above and beyond with a friendly and helpful attitude. Their dedication to the community of Stalham also deserves a well earned mention.
Thank you for your kind words! We are delighted to hear that our team at William H Brown in Stalham provided you with exceptional service. Our commitment to the community is something we are very passionate about. Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
TrustpilotOllie Aston flat inspection
This Morning I had Ollie Aston attend my flat for an annual inspection. He was on time as agreed. He took photos for Landlord and was a very pleasant with his customer communication during the visit. I raised a few questions which I hope to hear back. I wish him the success in his employ and rate 5 star service. Overall have dealt with WHB for 6 years always been of a high standard.
1/5
TrustpilotI would not trust these people
I would not trust these people, I emailed them to arrange a viewing on a tenanted property, no contact, after a couple of days I called them to arrange a viewing for same property, straight away the sales person tried steering me to another property instead, but I held firm, they said they would get back to me with an appointment, they never did, it’s now sold. They have preferred investors waiting in the background, other sectors would not get away with it.
1/5
TrustpilotAll I can say is they are shocking
All I can say is they are shocking. They have a brilliant sales pitch to get you hook on using them to sell your property then once you agree the service they provide goes downhill from there. 99% of the viewings are time wasters as they are not vetted before viewing that they are even interested or proceedable to purchase. They promise open house viewing days but have never once done anything like that. Communication is poor and I'm always chasing them for everything. You get sent offers you accept them then they say the buyer has lowered their offer will you accept it.
5/5
TrustpilotExcellent
Supportive, efficient and very professional. thankyou William H Brown in particular Anne Luby - changed life for our family for the better.
5/5
TrustpilotImpeccable Service!
We recently had the pleasure of using William H Brown also known as Sequence as our estate agent during our house purchase, and I cannot speak highly enough of their outstanding service. From the very beginning, Libby our Mortgage Advisor was incredibly professional, knowledgeable, and attentive to our needs.
1/5
TrustpilotKeep pestering me despite house selling months ago
Came to our house for a free valuation before putting it on the market. We went with another agent because we felt William H Brown overvalued our house. We told them as soon as we decided that we wouldn’t be going with them. Since then, they have pretty consistently called me from various offices (local/regional etc) asking to co list with the agent we chose, trying to set up an appt with their in house mortgage advisor, asking if we have found anywhere else, asking how our sale is progressing etc. Our house sold in a week and we had an offer accepted on our new house the following week so we have absolutely no need for any input from William h brown. Yet still, three months later, they call me fortnightly to ask how everything is going, despite me asking them repeatedly to remove my details and any data associated with me. They are dogs with a bone who won’t take no for an answer!
1/5
TrustpilotUnprofessional
I dealt with William H brown, Holderness road branch as a tenant. Firstly, they tried to scam me into buying home insurance as an essential requirement of the contract. During the tenancy my landlord was lovely and remained in touch directly, so thankfully I didnt have to deal with them. At the end, I was in huge trouble because WH brown's absolute unprofessionalism. Despite multiple calls and requests they failed to provide references for my next agent. I had no where to go for a week due to this delay. It cost me a fortune! Over a month has lapsed but they have done anything about my deposit. When asked they said to get in touch with the lamdlord directly. Whereas they were the ones processing the deposit collection initially. After sorting it with the landlord myself it was over 2 weeks without any further progress to deposit return. Really a shameful service!! Staff and service all pathetic
5/5
GoogleAll the staff I had contact with throughout the sale process were, couteous, helpful, flexible and professional. This applies, too, to the staff at the "iamsold" auctions department. I was offered options and guidance without being, in any way, pressurised. You hear of negative experiences with estate agents (which, no doubt, do happen) but all I can say is that with my recent experience with William H Brown, I have nothing but praise for their approach, assistance and very reasonable pricing. I would recommend their services. I can, of course, only reflect my personal experience in relation to William H Brown in Stalham, Norfolk and the iamsold auctions department but I would be surprised if this is an "isolated" experience.
Thank you for sharing your positive experience with us! Our team takes pride in offering courteous, helpful, and professional service to our customers. We're glad we could provide options and guidance without any pressure. It's great to hear that our pricing was reasonable and we truly appreciate your recommendation. Kind regards, Lucy Mawer, Customer Feedback and Support Team
1/5
TrustpilotIts been 5 years since I moved out of a…
Its been 5 years since I moved out of a rented property by William H Brown in St Albans and I have not been refunded my holding deposit. I have contacted them severally over the phone and emails and no luck till date. Nothing but radio silence. First I was told the Landlord would be contacted to claim back the £500 or so left after she dubiously claimed damages on the property. They then later pushed it on me to speak chase the landlord to reach an agreement on obtaining my deposit back. I have used a 2026 date on my review because trustpilot doesnt allow you to go all the way back to 2021.
5/5
TrustpilotExcellent service thanks special extra…
Excellent service thanks special extra thanks to Tom, William and Sarah for their help.
1/5
TrustpilotDiddled me OUT OF MY LIFE SAVINGS!
They are lying, cheating thieves. They diddled me out of a large portion of my life savings. They do not care about the catastrophic effects of their actions on local hard-working families and community members. They only care about enriching themselves at the expense of others. Do not engage with them and do not go anywhere near the absolute scam of modern auctions, which they orchestrate via third parties as an obvious attempt to distance themselves from legal responsibility and liability for malpractice.
1/5
Trustpilotthis company are self deluding idiots
this company are self deluding idiots, I reported a fault on the rented property that should be a high priority to get in fix in accordance with the law but four four months it was ignord, then when some one finanly showed up he tried to like about the highgen (I have time stampted photos of the area that poove he was lieing) the the "repair man they insit on sending is a foul mouths arogant and disrispectful idiot who donse extremly slopy work and when he was told to stop swearing at me and talking to me like I'm dog dirt he esculated his aggression towards me complaining to this company about his atrocious the tried to say that I was being rude and abusive yet another lie from this delusian factory, they refuse to recognise that a customer complain about bad and unethical buisness practises is not customers being rude or abusive its totaly legitimate to complaint when they leave a room raining in for SEVEN months! telling them the laws they are breaching is not being rude or abusive it is stating the facts of what the laws says, it is mind boggling that this company is not under criminal investigation for its misconduct
1/5
TrustpilotSo we had called up about a property
So we had called up about a property, they had said they hadn’t received the keys 3 weeks ago and promised view of the house well finding out today because we have animals and they are not allowed to refuse these without a legal reason, and now refuse to speak to myself I have recorded the calls this is an example of bad customer service
5/5
GoogleI cannot praise Jordi and her team at Stalham enough they guided us through our sale with professionalism and friendliness. They were so helpful and informative it made the whole process a piece of cake.
Many thanks Roy for the fantastic 5* review. I have passed your flattering comments onto our Stalham branch. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotTerrible level of service
We listed our house for sale and we're trapped into a 20 week lock in period. No contact from the agent, only 2 viewings in 3 months. No service whatsoever and then when we try to extricate ourselves their so called termination letter says they would still be entitled to their fee. Shocking service would avoid completely in the future.
1/5
TrustpilotIf I could give less than one star for…
If I could give less than one star for the penistone branch, I would. We rearranged to view a property. The lady we spoke to in the office was most unhelpful very annoyed because we gave her a few dates for our visit and it was almost as if we were putting her out because she had to contact the vendor to arrange it! when we finally arranged the visit the vendor never turned up so we were stood waiting for an hour. We’ve never once been contacted by the estate agency since to find out how the visit went , so presumably they’re not interested in whether the vendor wants to sell their house or not .Maybe the staff for the Penistone branch could do with a little bit more customer service training, we would never use this estate agent again.
1/5
TrustpilotCheated out of £5000. Disgrace.
We have just bought a property from them. We agreed to pay full asking price, cash, immediately, as long as it was a direct sale and did not go through the auction process. On completion, we were charged over £5000 for an Auction and Auctioneers fees which did not happen. I have to take legal action.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
William H Brown's North Norfolk office has 1,205 reviews across two platforms: 60 on Google, 1,145 on Trustpilot (across the whole business).
William H Brown Stalham is rated 2.2 out of 5 across all 1,205 reviews, and 4.6 out of 5 on Google from 60 reviews.
William H Brown Stalham, 52 High Street, Stalham, Norwich, NR12 9AS, North Norfolk, NR12 9AS.
