Trusted Agent profile · North Norfolk
★★★★★
1,448 reviews across 2 platforms
16 Market Street, North Walsham, NR28 9BZ, North Norfolk, NR28 9BZ
William H Brown's office in North Norfolk, at 16 Market Street, is rated 2.5 out of 5 across 1,448 reviews on two platforms, including 239 Google reviews rated 4.7.
Every review we hold for the North Norfolk office, from every platform, shown as written. First names only.
4/5
GoogleThroughout the process os setting up our tenancy the branch have been extremely helpful and everything was arranged quickly and efficiently. Since moving in a number of minor problems have arisen all of which have been promptly dealt with by the Willam H Brown fault reporting service.
2/5
TrustpilotVery poor experience so far
Very poor experience so far, the staff simply don't communicate with each other within branch or with other branches, we are now 19 days since we went to get my wife added to the tenancy agreement, still waiting for it/
1/5
TrustpilotThey were quick to take £200 off us for…
The St Albans branch were quick to take £200 off us for an EPC check which we had done already, but they insisted another one had to be done by them. After he walked out the door we were effectively forgotten. Zero effort and zero customer service.
5/5
GoogleVery positive experience when purchasing my house through the North Walsham branch. All staff were extremely helpful and nice touch from Archie to take the time to speak to me about my purchase while out leaflet dropping.
1/5
Trustpilotseller not getting best price
son placed higher bid for a property and it was sold at a lower price, if i was the seller i would not be happy. no chain involved first time buyer. having read previous reviews it looks like this sort of thing as happened before
1/5
TrustpilotCouldn’t trust them
Bidding on a house and was pushed for more and more money. Caught the estate agent out in a lie and just had a bad feeling so decided to walk away from the house due to their handling of the house sale.
5/5
TrustpilotLisa Shelton
Lisa SheltonSales Progressor-thank you for all supported you gave for us.We are grateful that we could always turn to you and you acted where it was necessary.
1/5
TrustpilotHopeless
Have tried to view a house for sale which they are handling. No call backs, no viewings, whole thing now sounds very suspicious and my guess is that they have a "favoured" buyer, i wonder why. . . We've given up trying to view the property.
5/5
GoogleWhbrown north walsham have been outstanding helping us with buying our new house would defo recommend them . A big thankyou goes to ellie and julie fighting our corner and helping us! we really do appreciate it . Thankyou nicole and chris x
1/5
TrustpilotTerrible estate agents
Terrible estate agents, can't wait to take your money and mess you about when it's time to pay you back. Poor communication and lack of effort with sorting out problems. Terrible at returning calls or sorting things out in general. Wouldn't recommend to anyone.
1/5
TrustpilotSeveral emails sent to view a property…
Several emails sent to view a property and not one reply. As a cash buyer you would think they would reply instantly but 5 days and nothing. I certainly will not be listing my house with them if they are ignoring serious buyers.
5/5
GoogleDuncan, jade, and jordie have been excellent from the start to the finish of our sale would highly recommend there support and professionalism was outstanding
1/5
TrustpilotThey just care your money
They just care your money. Until the payment they approach kindly but after payment they do not care your problems. I spent hours to explain my problems with the property but they do not care. 5 minus stars if it were possible.
1/5
TrustpilotMissed out on sale due to lack of…
Missed out on sale due to lack of communication. When I did buy a house with another estate agent, williamhbrown wouldn't collect their 'for sale' sign. Cowboys in a high street friendly guise, avoid these clowns.
5/5
TrustpilotGreat service
Great service, especially from Charlotte, who was proactive and efficient throughout our purchase. Thank you.
1/5
TrustpilotWHAT A TERRIBLE SERVICE THE MORTGAGE…
WHAT A TERRIBLE SERVICE THE MORTGAGE ADVISOR IS SO RUDE AND TO THINK WE PAID A HIGH PRICE FOR THIS SERVICE FAR FROM A SERVICE HE NEEDS TO GO ON A CUSTOMER RELATIONS COURSE AND LEARN HOW TO SPEAK TO CUSTOMERS
1/5
TrustpilotThe most awful agents in the world…
The most awful agents in the world ever!why there is no option for 0 rate????
1/5
TrustpilotTerrible communication
Terrible communication; seems like staff don’t know what they are going. Wasted so much of my time and energy. No positive outcome even after chasing so many times.
5/5
GoogleJade & Duncan done a amazing job looking after us, thanks guys :).
5/5
GoogleThe team at William H Brown North Walsham go above and beyond for their clients. They have been fantastic at every step of the process from marketing and viewing through to helping us with co-ordinating exchange and completion. Thank you so much!
1/5
TrustpilotWould give a zero if possible
Would give a zero if possible. Tried to get a viewing with a property they never returned our call. When we did get through they said the house had sold. It was massively under valued. Mmm wonder who bought it??
1/5
TrustpilotWilliam H Browns Lettings use Sequence…
William H Browns Lettings use Sequence Homes to ‘manage’ their properties. Landlords and tenants should both read reviews on Sequence before committing to WHB Lettings. WHB 8/10 for my property, Sequence 0/10. Sequence are awful.
1/5
TrustpilotSly and underhanded
Twice, offers accepted, mortgage in place and solicitors instructed. Seller pulls out, gazumped. Should try a lockout agreement in future, wasted two months of time and money with these jokers.
1/5
TrustpilotSEVERELY DISHONEST COMPANY
SEVERELY DISHONEST COMPANY. PREDATORY PRACTICES AROUND STEALING HOLDING DEPOSITS DESPITE ENTERING INTO HONEST AGREEMENTS. AVOID AT ALL COSTS!!!!!!!!!!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
