William H Brown Holt reviews

★★★★★ 5/5

Google

We recently had a great experience viewing a property organised by Isabella from the Holt branch. From start to finish, she was professional , friendly and incredibly well prepared. She made the whole process feel relaxed and enjoyable , while still being extremely knowledgeable about the property and the local area. Isabella took the time to answer all of our questions thoroughly and never made us feel rushed. It’s clear she genuinely cares about both the properties and the people she’s helping. We wouldn’t hesitate to recommend Isabella and the Holt branch to anyone looking to view or buy a house. A truly outstanding service !

Gil · 17 March 2026

★★★★★ 5/5

Google

Professional, thoughtful and attentive! Eleanor and Richard in Holt were eager, patient and personable throughout our sale and purchase. They took time to get to know us as purchasers and made sure that we were very well informed about the properties we looked at. The accompanied viewings were efficiently organised and the way they followed up was always considered and understanding of our needs. We would not hesitate to work with William H Brown in Holt again because of their personalised approach to selling homes.

Richard · 17 March 2026

★★★★★ 5/5

Google

We recently completed the purchase of a home for my partner's mother, and William H Brown in Holt were incredibly helpful throughout. Any questions we had about the property were answered within 24 hours, and it really feels like they went the extra mile. In particular I'd like to thank Isabella for her help throughout this purchase - I hope her manager is reading this; she deserves some recognition!

Andy · 17 January 2026

★★★★★ 5/5

Google

After my recent dealings with William H Brown, I have come away very satisfied with the service I received. Eleanor, Richard and Isabella were all very accommodating and all very knowledgeable. I would like to say a special thanks to Eleanor who I dealt with throughout for helping with everything I needed.

Josh · 17 December 2025

★★★★★ 1/5

Trustpilot

Don’t even bother always been the same that’s why get through so many staff….

Well went to view a property. Put an offer in and they said they went having a think about.. vendor )to find out another viewing the next day. Bad experience. Told me they would phone me in the morning had to chase all too much effort.

N · 5 September 2026

★★★★★ 5/5

Google

We purchased our new home through this agent and everything was handled fantastically. Eleanor and Richard were extremely diligent and attentive. Where answers were needed they were able to investigate and relay the necessary information. Our purchase was initiated long before the April '25 stamp duty rise but we were getting close, however with the agents support our concerns were eased and everything went to plan. Thanks a million guys. Matt & Natalie

Matt · 3 April 2025

★★★★★ 5/5

Google

Recently went through the process of finding my first home, a huge step and I couldn’t recommend a branch more highly than this one. Isabella was extremely helpful and patient through the whole process showing incredible knowledge and maintaining great communication throughout.

Honey · 17 January 2026

★★★★★ 5/5

Google

The Holt branch of William H Brown managed my recent house purchase and the service I received was outstanding. Massive thanks in particular to Eleanor for all the support during a very challenging time. I cannot express enough how fantastic she has been. Eleanor went above and beyond to support and was always on hand to follow up queries. She also went out of her way to provide recommendations to help us settle into the area and our new home, which was a wonderful personal touch. Fantastic service from really lovely people. Thank you so much!

Joanne · 9 November 2024

★★★★★ 5/5

Trustpilot

Anne Luby has been amazing from the…

Anne Luby has been amazing from the very beginning. She took the time to arrange regular Teams meetings, which made the whole experience feel much more personal. As a first time buyer, I had absolutely no idea where to start and was a complete novice who felt out of her depth, but Anne guided me through every step of the process.

Jessica · 16 March 2026

★★★★★ 1/5

Trustpilot

PLEASE STEER WELL CLEAR!!

Poor communication, false promises from sales, lettings and mortgage services. Started off great but once they've had your money they don't care about resolving any issues. Don't bother with the lifetime membership as you'll have to do all the work yourself. Don't bother with management services for letting a property either, they won't tell you about any problems and they'll let your tenants damage your property and steal from you without any reconciliation measures or compensation. I sold my flat over a year ago and I'm still battling with them and the Zero Deposit scheme to compensate me for my property being stolen and damage that I paid to fix for the new owner out of my own pocket. PLEASE STEER CLEAR, SAVE YOURSELF A HEADACHE!!

Miss · 20 August 2026

★★★★★ 1/5

Trustpilot

As a tenant this is the worst rental agency I've ever dealt with - expected more from such a big name

As a tenant this is the worst rental agent I've ever dealt with. 1) Difficult to get in touch with - they hardly ever answer the phone. 2) The property was dirty when we moved in, no inventory provided. 3) The property was managed by Sequence Ltd who have provided a very disappointing service - early on we were told (via a phone call and after several weeks of us asking) to arrange for repair of a maintenance issue ourselves and that this could be deducted off our rent afterwards, and that the landlord had instructed this. We never received the refund, they said because they didn't have records of that instruction. Several staff members had started then left during our tenancy which didn't help (we were there for 6 months). 4) We are now having to contact Tenancy Deposit Scheme to get our deposit back relating to a different issue, mostly due to our inadequate landlord who it seems is trying to claim a random amount of money anywhere he might get away with it (we left the property in a cleaner state than when we arrived to try to avoid any possible excuses for deduction from deposit). Sequence Ltd doesn't appear to know about or be bothered about the law and tenant's rights.

Customer · 11 August 2026

★★★★★ 5/5

Google

Just sold a property through WH Brown in Holt, Norfolk. Very happy with the excellent service from Richard Ling and his wonderful Team. They kept me informed along the way, even the usual delays caused by external Solicitors (beyond the control of WH Brown) didn't impact on the professional service given by Richard and his team. They always answered comunications quickly. Would definately recomend them if you are looking to sell your property.

Martin · 9 May 2024

★★★★★ 5/5

Trustpilot

Ollie Aston flat inspection

This Morning I had Ollie Aston attend my flat for an annual inspection. He was on time as agreed. He took photos for Landlord and was a very pleasant with his customer communication during the visit. I raised a few questions which I hope to hear back. I wish him the success in his employ and rate 5 star service. Overall have dealt with WHB for 6 years always been of a high standard.

Peter · 24 August 2026

★★★★★ 5/5

Google

William h Brown in holt were incredibly helpful and supportive during the process of looking for our first home. Most of our contact was with a lovely estate agent named Isabella. She walked us through the whole process and was incredibly patient. We were provided with great guidance by her and the rest of the team. We highly recommend this branch when looking into the daunting process of becoming home owners.

Harriet · 17 January 2026

★★★★★ 1/5

Trustpilot

I would not trust these people

I would not trust these people, I emailed them to arrange a viewing on a tenanted property, no contact, after a couple of days I called them to arrange a viewing for same property, straight away the sales person tried steering me to another property instead, but I held firm, they said they would get back to me with an appointment, they never did, it’s now sold. They have preferred investors waiting in the background, other sectors would not get away with it.

Anthony · 10 July 2026

★★★★★ 5/5

Trustpilot

Excellent

Supportive, efficient and very professional. thankyou William H Brown in particular Anne Luby - changed life for our family for the better.

Customer · 2 September 2026

★★★★★ 5/5

Trustpilot

Impeccable Service!

We recently had the pleasure of using William H Brown also known as Sequence as our estate agent during our house purchase, and I cannot speak highly enough of their outstanding service. From the very beginning, Libby our Mortgage Advisor was incredibly professional, knowledgeable, and attentive to our needs.

Beloved · 11 February 2026

★★★★★ 1/5

Trustpilot

Poor Customer Service

They rang me on Friday 12th of June and left me a voicemail to call them back to organise viewing a property in Upton that wasn’t clearly listed as being owned by Lomond. I rang them back several times and left voicemails only to be ignored, I then followed up with a second email query also to be ignored. After looking at the property its clearly managed by Lomond, so they have likely liaised with them to blacklist me from renting their properties. This is over one ancient paid off &satisfied CCJ.

Adam · 18 June 2026

★★★★★ 1/5

Trustpilot

Very unprofessional

Very unprofessional my daughter has moved in to one of there properties and have had nothing but issue after issue and they don't seem to be bothered as long as there getting there money, works that have been done are to a very poor standard as they use an odd job man and not professional trades matters are being taken further, I can provide photos and evidence to anyone wishing to rent there properties before you go down the same road

Richard · 13 June 2026

★★★★★ 1/5

Trustpilot

Keep pestering me despite house selling months ago

Came to our house for a free valuation before putting it on the market. We went with another agent because we felt William H Brown overvalued our house. We told them as soon as we decided that we wouldn’t be going with them. Since then, they have pretty consistently called me from various offices (local/regional etc) asking to co list with the agent we chose, trying to set up an appt with their in house mortgage advisor, asking if we have found anywhere else, asking how our sale is progressing etc. Our house sold in a week and we had an offer accepted on our new house the following week so we have absolutely no need for any input from William h brown. Yet still, three months later, they call me fortnightly to ask how everything is going, despite me asking them repeatedly to remove my details and any data associated with me. They are dogs with a bone who won’t take no for an answer!

Em · 21 May 2026

★★★★★ 5/5

Google

We recently completed on a property and were delighted with the service we received from the staff at the Holt office. From the early viewings to finally being handed the keys nothing was too much trouble. Every query was answered promptly and they endeavoured to progress the sale as speedily as possible. Thank you so much Bethany, Eleanor and Richard we couldn’t be more pleased!

Barbara · 9 May 2024

★★★★★ 1/5

Trustpilot

Unprofessional

I dealt with William H brown, Holderness road branch as a tenant. Firstly, they tried to scam me into buying home insurance as an essential requirement of the contract. During the tenancy my landlord was lovely and remained in touch directly, so thankfully I didnt have to deal with them. At the end, I was in huge trouble because WH brown's absolute unprofessionalism. Despite multiple calls and requests they failed to provide references for my next agent. I had no where to go for a week due to this delay. It cost me a fortune! Over a month has lapsed but they have done anything about my deposit. When asked they said to get in touch with the lamdlord directly. Whereas they were the ones processing the deposit collection initially. After sorting it with the landlord myself it was over 2 weeks without any further progress to deposit return. Really a shameful service!! Staff and service all pathetic

Reema · 15 May 2026

★★★★★ 1/5

Trustpilot

Its been 5 years since I moved out of a…

Its been 5 years since I moved out of a rented property by William H Brown in St Albans and I have not been refunded my holding deposit. I have contacted them severally over the phone and emails and no luck till date. Nothing but radio silence. First I was told the Landlord would be contacted to claim back the £500 or so left after she dubiously claimed damages on the property. They then later pushed it on me to speak chase the landlord to reach an agreement on obtaining my deposit back. I have used a 2026 date on my review because trustpilot doesnt allow you to go all the way back to 2021.

David · 5 May 2026

★★★★★ 5/5

Trustpilot

Excellent service thanks special extra…

Excellent service thanks special extra thanks to Tom, William and Sarah for their help.

John · 3 September 2026