Bellway Homes Scotland West's office in North Lanarkshire, at Gartferry Road, is rated 4.0 out of 5 across 8 reviews on 1 platform, including 8 Google reviews rated 4.0.
Tell us what you need and we'll put you in touch. Bellway Homes Scotland West hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near North Lanarkshire.
Reviews
Every review we hold for the North Lanarkshire office, from every platform, shown as written. First names only.
★★★★★1/5
Google
Reserved a property at Glen Manor for £750. Within 2 weeks I had an offer for a different property accepted and opted to cancel the Bellway reservation.
My reservation cancellation was done via my solicitor on the 12th day and was formally cancelled on the 13th day over the phone.
The reservation terms state:
"3. If for any reason the Purchaser cancels this Reservation Agreement (“Cancellation”) within 14 days of the date of this Reservation Agreement they will receive a full refund of the Reservation Fee."
The sales agent made it difficult on the day to cancel after I offered to come into the office, which was then changed to a phone call (at their request), which then came 1.5 hours later than agreed after emailing, calling, and texting. The sales agent advised Head Office would deduct a "fee" of £300 - £400 for cancelling the reservation despite the signed terms agreed from the outset.
Bellway Head Office called a week later to confirm I was only getting £450 back and they advised it was the sales agent who set the refund amount and not them. I challenged them on this based on cancelling within 14 days (they denied it was within the 14 days so I literally had them count the days on the calendar).
I eventually got a final call a week later to advise the full amount was being refunded but the process was a joke.
William · 10 June 2025
Agent replied · 11 August 2025
Hello William and thank you for taking the time to leave this review. We are sorry to hear of your concerns and have passed these on to the relevant team to be aware of.
Should you have ongoing concerns regarding the service that you've received from our team, we would encourage you to report them to us in line with the Bellway Complaints Procedure. Our procedure is designed to provide you with clear points of contact and escalation for your concerns and will ensure that your enquiry is promptly received by the most appropriate person(s) in the business to assist you at each step. Full details of our Complaints Procedure, and links to locate key contacts at your division can be found on our website here: www.bellway.co.uk/customer-support/complaints-procedure Thanks, Team Bellway
★★★★★5/5
Google
Went to visit the showhomes and Amber couldn’t have been more helpful. Friendly and knowledgeable, she did a super job.
Dougie · 19 May 2024
★★★★★4/5
Google
Was up doing some flooring in plots, well managed site, and first-class site agent
Sir · 19 May 2024
★★★★★5/5
Google
Delivery to new builds site manager spot on straight forward drop
Brian · 19 May 2024
★★★★★4/5
Google
Contractor on this site
Dave · 19 May 2024
★★★★★3/5
Google
Rating only, no written review.
Kenny · 27 October 2025
★★★★★5/5
Google
Rating only, no written review.
Siamack · 5 April 2025
Agent replied · 19 May 2025
Hello Siamack, thank you for leaving this great rating! Many thanks, Team Bellway
★★★★★5/5
Google
Stunning homes
June · 21 October 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Bellway Homes Scotland West hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near North Lanarkshire.
Google