Reeds Rains Grimsby reviews

★★★★★ 5/5

Trustpilot

We can’t thank Reed Reins enough for…

We can’t thank Reed Reins enough for the support & seamless service we experienced. They went above & beyond guiding us through each step & advising when we’re unsure. I would highly recommend. Thank you 😊

Alison · 7 September 2026

★★★★★ 4/5

Trustpilot

Very good experience overall

Very good experience overall. People were always very helpful and made us feel valued. On occasion we had to tidy up/hoover, turn-off lights, reset blinds, etc. after viewings which was very frustrating.

Geoff · 14 September 2026

★★★★★ 5/5

Trustpilot

Great work

Helen, Keeley and her team are great and a pleasure to work with. The went above and beyond with difficult buyers, and current occupants to help secure the right buyer!

Mr · 21 September 2026

★★★★★ 3/5

Trustpilot

Not impressed

Saw a house being sold by Reeds Rains, sent 2 messages via Rightmove and then an email directly. None were responded to. After a few days, decided to ring them to try & arrange a viewing. Managed to arrange the viewing. But had no explanation or apology for the lack of response. Went to the viewing, received no follow up or a request for feedback. I was just grateful we hadn't chosen them to sell our house!

Rachael · 8 September 2025

★★★★★ 5/5

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Great service from Kate and the team at…

Great service from Kate and the team at Chapel House. They did a fantastic job marketing the property and did lots of accompanied viewings for us.

Diane · 26 August 2026

★★★★★ 5/5

Trustpilot

I chose Reed Rains as they are an established company in my area

I chose Reed Rains as they are an established estate agent within the area and felt they were best placed for the sale of my house and it proved to be the right choice. Communication throughout was constant and informative. The lines of communication were ideal as I dealt with the same person throughout. Within two weeks I agreed a sale and cannot thank Reed Rains enough for this.

Anthony · 9 September 2025

★★★★★ 5/5

Trustpilot

Very pleasant negotiator

Aaron Smith is a extremely pleasant and sympathetic negotiator. On time for viewing, with a cheerful personality.

Patricia · 29 August 2026

★★★★★ 4/5

Trustpilot

Friendly and professional. Reeds Raine's have been very helpful…

Reeds Raine's have been very helpful from the start. They are helping us every step and the property is now sold . We have sold the house belonging to my wife's stepfather who is now in a care home as we have power of attorney.We knew it would be stressful to sell but reeds Raine's Pontefract office have been very helpful and professional.

Herbert · 27 August 2026

★★★★★ 5/5

Trustpilot

Highly recommend

I used Reeds Rains initially to manage a rental and then to sell the property. I highly recommend them. They are professional but welcoming, nothing is ever too much. They always kept me in the loop, even during a difficult sale, going out of there way to keep me up to date with everything. I’d like to thank Adele in particular.

Laura · 22 May 2026

★★★★★ 5/5

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As a long time landlords with the…

As a long time landlords with the newland Avenue office, we were confident when choosing Steve, Tony and their team to take care of our own house sale …… superb communication, attention to detail proved successful when arranging the many viewings in a very short space of time which I’m confident will produce a buyer for our lovely home very soon THANKYOU

Kevin · 1 September 2026

★★★★★ 1/5

Trustpilot

Horrendous!

The response to my initial review (posted on 28th November, below) is as unsatisfactory as the service. Whatever the company claim now, I can evidence all of the concerns I listed. Further, almost three weeks after the moving date, problems persist. The fridge and freezer were not working and the tenant lost £130 of food. He is still without a working oven and has no access to the electric meter to obtain an initial reading. The latter is especially concerning because the hot water tank heats up constantly and then drains itself: imagine how much this is costing! Various items are broken (door handles, toilet seat) and there is black mould around the windows, very unhealthy. The tenant is facing Christmas with a microwave meal. How unacceptable is this! Happy Christmas, ReedsRains., , , , , -Dealing with this company has been a nightmare, for myself and the tenant for whom I acted as guarantor. Annabel Gilbey was the nominated negotiator but emails and phone calls to her went unanswered. On one occasion, the tenant drove several hundred miles for a viewing, leaving home at 5am but no-one turned up. A phone call would have been helpful. Sending a text when the negotiator knew he was travelling was not. We were sent repeated requests for information, money and urgent legal confirmations - none of which were necessary had the negotiatior or her colleagues acted professionally. The Branch Manager Justin Barton must bear the greatest responsibility for this. My concerns can be evidenced if this is necessary.

Lynda · 20 December 2024

★★★★★ 1/5

Trustpilot

Northwich Branch - Absolutely Worthless

Northwich Branch - Absolutely WorthlessIf you are a renter, please stay away from properties that use this branch.Unhelpful, always a delay, not wanting to do the work needed and mostly ignore you.They are unwilling to even speak about maintenance issues, all they do is take the rent and ignore you. Heating issue? Fix yourselfDrainage issue? Fix yourselfIssues they said they would fix once you moved in? Fix yourselfProperty inspection? Waste of time, they never turn up and ignore youI just have no idea why it’s so difficult to get things done. Isaac in the maintenance department literally does nothing to help and would never even bother replying. Jonathan is as unhelpful and there is nothing I can do to get problems fixed.I will never rent from these again; absolutely appalling.

Billy · 19 December 2024

★★★★★ 5/5

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Chris was very helpful and advised us…

Chris was very helpful and advised us on a quick sale

Sandra · 14 September 2026

★★★★★ 2/5

Trustpilot

shambles, salford quays barance were the worst…

salford quays barance were the worst letting agents we have been unfortunate enough to have dealings with, if you can avoid them I suggest that you do. the move in inventory was a work of fiction with not a single fault or damage mentioned and the flat was filthy with numerous items of damage and disrepair that they are now trying to claim from us after moving out and leaving the place in better condition that we moved in Jessica was so tardy at arranging repairs that we gave up. never again would we deal with these people

Peter · 7 November 2024

★★★★★ 5/5

Trustpilot

Lewis the agent was early to the…

Lewis the agent was early to the viewing appointment and gave me time to wander throughout. He called when he said he would, and was very helpful throughout. As you can imagine the process can be quite nail biting but his quick responses and helpful manner made buying stress free. I would definitely recommend your service to anyone.

Mrs · 2 September 2026

★★★★★ 1/5

Trustpilot

Don’t touch with a barge pole!!

Truly awful experience…so unprofessional. Total lack of communication. On completion day, went to drop keys in and office was all locked up! We had been in a few days before to make sure of arrangements and were told there would be someone in their office at all times on completion day. Eventually Luke arrived - he had been for lunch, but there was no-one to cover…unbelievable on a Friday, the most popular day of the week for moving house. Whoever is the manager in Chester needs to realise that we are paying good money for a service, when it shouldn’t be unreasonable to expect someone to actually be on the premises to receive keys from their customers. It gets worse…our buyer went later to collect the keys and the shop was locked up again! It’s 5:30pm now and they still haven’t been able to get the keys. No phone calls to either ourselves or our buyers before hand to explain what was going on - we had to do all the chasing to find out why we were being let down. Begs the question ‘what are we paying for?’ Please avoid this Estate Agent.

Calor · 18 October 2024

★★★★★ 5/5

Trustpilot

Professional and on my side as seller

More personal about the sale if our house. Understood our needs about asking price. Helped to remarket the property and I have always felt they are on my side as the seller not on the side of the buyer. Always kept informed of progress and always available at the end of the phone staff very polite and helpful.

Paul · 27 August 2026

★★★★★ 5/5

Trustpilot

The Reeds Rains team have been…

The Reeds Rains team have been brilliant, it may have been a long journey but they have been so helpful throughout the process. Grace is an angel, she is so lovely and have gone above and beyond to reassure us and help with the sale of our house and the buying of our forever home! Definitely recommend.

L · 4 May 2026

★★★★★ 5/5

Trustpilot

Excellent service from the first…

Excellent service from the first telephone conversation regarding a valuation for probate . Stacey was professional,knowledgeable & caring . Nick & Ben are professional, knowledgeable and keep you in the loop about viewings feedback ect . Always go above and beyond I have had phone calls & emails late on a Saturday with feedback . I sold a property with them two years ago they are a fantastic team . I would 💯 recommend them .

Andrea · 1 October 2024

★★★★★ 1/5

Trustpilot

Absolutely diabolical service from…

Absolutely diabolical service from inept, defensive staff. There seems to be a high turnover of staff in the Hebden Bridge branch, with poor handovers and often the left hand not knowing what the right is doing. They contradict information given between solicitors, and vendors, cause undue stress and delays, go back on the comments they make when challenged, and have taken over 15 months to sell a house that has had a buyer waiting to complete since the first offer.I would strongly recommend that if you want to efficiently buy or sell a property that you look elsewhere. This service has been SO poor that I have advised a friend to not even consider buying the house they are currently interested in as it is only being advertised by Reeds Reins Hebden Bridge and I would not wish this service on anyone else. Edit in respone to Reeds Reins Reply:Whoops- just to evidence their incompetence they don't even seem to know the house completed and I moved in 10 days ago! Way to tell on yourself 😅Yes, my house sale fell through because of delays with your sale, thats precisely my point. I had a cash buying landlady waiting to go and when I was still waiting on basic paperwork and relying on mixed messages from yourselves 7 months in she understandbly bailed. I then cancelled my second sale to a cash buying company which I rushed through in order to save the chain having received alot of pressure to rush once you told me you seller was ready, only then to be told by a different staff member they were 'no where near ready', of course I'm not going to take £30k less than I need to if you had further delays. Having met the branch manager the day I completed, as he had to drop my keys here at the end of office hours as no one called to confirm they had them as I was informed they would, knowing I was moving from another city, I can see why there is such a high turn over of apathetic seemingly clueless office staff, if he is at the helm,my removal man couldn't have summed it up better when he described him as the C word. (Side note if you value safety just be aware he also handed me the keys without even asking my name let alone asking to see ID.)Terrible terrible service, steer well clear at all costs.Positive shout out to Emily who does the weekend vieweings, the only competent person there.

Claire · 2 July 2024

★★★★★ 5/5

Trustpilot

Highly recommend - professional and empathetic

I rented a property through Reeds Rains and dealt with Thom - who was brilliant! I was in a tricky spot having been given notice to leave a previous rental due to landlady returning and he understood the urgency of a move, but also took into account me still needing to be in the area for my children's schooling and work. He communicated with me well throughout, and found me my ideal place which we all now love!

Kelly · 19 September 2025

★★★★★ 5/5

Trustpilot

Not a bad experience overall.

Property well presented when advertised. Lots of viewings organised. Had two failed offers, for genuine reasons, but final and successful offer pushed through relatively quickly. Thanks to staff, particularly Andrea, Abbie and Sue, keeping us well informed at all times. Finally I think RR commissions compare well to competition.

David · 13 May 2026

★★★★★ 5/5

Trustpilot

Reeds Rains in Yardley is an excellent…

Reeds Rains in Yardley is an excellent company to deal with. Viewings are conducted without any rush. The staff are really polite and answered all questions. The agents really made the buying process very pleasant. A big thank you to the whole team at Reeds Rains Yardley.

Melvin · 19 May 2026

★★★★★ 1/5

Trustpilot

Truly awful experience

Truly awful experience. I would not go with this company ever again, not because of the company but because of the landlords they choose.We went through reeds reins even though the landlord managed the property. We went without heating for 10 days with 3 kids. In fact the boiler broke every 3 months for years. There is a leak in the kitchen coming from the bathroom which was also never fixed. Let's not speak about he broken fence.The landlord often entered the property without permission, even if we were not there. When we left, they with held the deposit due to damage we have caused. But then they never did changed anything before for the next tenant l moved in... Where did our money go?Unfortunately my opinion of reeds reins is now they only work with landlords nobody else would choose. They are not responsible for the upkeep of the property but they are responsible for who they decide to work with.

David · 22 April 2024