Pygott & Crone Grimsby reviews in North East Lincolnshire

★★★★★ 1/5

Trustpilot

On the market for 2 years, 8 viewings

On the market for 2 years, 8 viewings, little feedback or thoughts about what might be preventing more interest. We asked for new details, we suggested dropping the price, we drove all the thought on how to get things moving. Viewings were often at short notice, unqualified leads either not looking in the area or hadnt an interest in our property but had been convinced to view it. Rarely anyone available to do the viewings so we had to - not ideal. When someone was available, they knew nothing of the area, property etc. Useless. When we finally left them, all they were interested in was the £300 to cover the photo/energy costs. You'll be hard pushed to find an estate agent less interested in finding the right buyer, openly saying beyond putting it on the Internet, there's little influence they can have. They need to refresh their understanding of what sales is. They act more like a checkout assistant than an estate agent. Seller beware dont even bother.....

Tom · 4 March 2026

★★★★★ 1/5

Trustpilot

Poor estate agent

We have experienced extremely long delays and very poor communication throughout this process. We have been waiting since 6 October to complete on our house, with little to no meaningful progress. We were told that the case had been escalated to a senior case worker, but nothing changed and no improvements were made. Updates were minimal and often required chasing, which added unnecessary stress to an already difficult situation. Based on our experience, I would not recommend this company to anyone.

Calton · 8 January 2026

★★★★★ 5/5

Trustpilot

Absolutely fantastic

Lauren has been absolutely fantastic. Right from the very start, she has been reassuring and pointed us in the right direction. There were moments during the sale that I have felt very nervous and needed reassurance and Lauren has been absolutely lovely every step of the way. Lauren was able to help us get everything in place early on, so we didn't miss out on the house that we really wanted. So I am very grateful to her for that. Thank you for everything! Highly recommended!

Jo · 19 December 2025

★★★★★ 5/5

Trustpilot

An incredibly pleasant experience at…

An incredibly pleasant experience at Pygott and Crone, Grimsby. Aiden blew us away with his fantastic knowledge when he valued our house, Fiona was excellent in arranging our viewings and getting us a buyer (before we even went live on the market!) and Jonathan did a brilliant job of managing all of the admin from the point of sale. Thanks, team!

C · 10 November 2025

★★★★★ 5/5

Trustpilot

Binac Van Tonder

I dealt with Binac, mortgage advisor. Great communication and nothing was too much trouble. Gave sound advice, very informative about all areas and made me aware of things I wasn’t. Very helpfully through the whole process, not just with the mortgage, and genuinely lovely lady and highly recommend.

Carrole · 2 March 2026

★★★★★ 5/5

Trustpilot

Professional, quick, friendly above 5*

If we could give more than 5* we would! Fabulous service, especially from Jonathan who went above and beyond to enable our sale to go through as smoothly as possible. We had one or two hiccups with our buyers, however Jonathan kept us updated constantly and everything progressed quickly and professionally. Fiona and Lauren were incredible too and always onhand with any queries. We would 100% recommend Pygott and Crone to any of our family and friends looking at selling their property.

Mrs · 24 March 2025

★★★★★ 5/5

Trustpilot

Great service!

We would like to express our sincere gratitude to Pygott & Crone Team, especially Jack, Simon, Dale and Warren for their outstanding professionalism and dedication. Throughout the entire process of selling our house, everything was handled with great clarity and efficiency. Their deep understanding and knowledge made the experience smooth and stressfree. It was truly a pleasure to work with people so knowledgeable and attentive. We highly appreciate their efforts and would happily recommend them. Thank you!

Ewa · 18 March 2025

★★★★★ 5/5

Trustpilot

We bought our first property

We bought our first property through Pygott&crone and had a very good experience. Communication was good, the agent was professional, and everything went smoothly. When there were some delays with our solicitor, they helped by contacting them and our rental agency for updates. They were helpful and involved throughout the process. We are happy with the service and would recommend them.

Geanina · 31 August 2026

★★★★★ 5/5

Trustpilot

Can’t thank Joe, Davis and the rest of the team enough!

Can’t thank Joe, Davis and the rest of the team enough! Joe was so helpful throughout the sale of our home and the team got us a quick sale whilst also achieving us £10k over the asking price. Over the moon. Thanks again for all your help

S · 9 December 2025

★★★★★ 5/5

Trustpilot

Hands down the best estate agent I have dealt with

Hands down the best estate agents i have dealt with. Amazing customer service from start to finish and never to busy to take your call or keep you updated. Would highly recommend Jonathan who really went all out on getting everything sorted.

Charlotte · 2 December 2025

★★★★★ 5/5

Trustpilot

Highly recommended

Aiden went above and beyond, providing an excellent service for a property being prepared for auction. His communication skills were excellent by keeping me fully informed throughout the process.

Audrey · 22 February 2026

★★★★★ 5/5

Trustpilot

Cannot fault, would definitely recommend

We had previously tried two other estate agents to sell our deceased mum’s property and had very few viewings and were not impressed with their lack of contact with us. However from the first meeting with Davis we were very impressed with the service from Pygott & Crone. We had viewings booked from the very first week and he was in regular contact with us to keep us informed about the current market. Once we accepted an offer they remained In regular contact throughout the sale process. We cannot fault the whole team and would definately recommend them to family & friends in the future.

Debra · 2 December 2025

★★★★★ 1/5

Trustpilot

I wasn't going to write a review but…

I wasn't going to write a review but seeing as how they asked me to here goes: I am writing as a seller so this applies to their estate agency business which is separate from their letting business. I have moved a few times this has been the most stressful move of the lot, partly down to P&C and partly down to Stonebow Law, the conveyancers they pushed us towards - probably because they get a pretty big kick back via their legal arm - Pygott and Crone Legal services. Despite paying them over 6 grand they did not attend one single viewing, they only arranged 3. We negotiated with our buyer and got 5k more than P&C had suggested, it was no thanks to them. They charge extra for the media pack - another 300 quid, the guys that did that were exceptional but having paid P&C over 6 grand for virtually nothing you would expect that to be included. A couple of times simple enquiries turned in to shouting matches, it was very unprofessional at times. the only time there was any sense of urgency is when they sent us the final bill within about 5 minutes of exchange of contracts. Another thing that really wound me up was when they found out after the fact that our buyers had visited the property after their initial visit. P&C phoned to ask when it was so they could retrospectively put it in the diary. I got more angry about that than perhaps I should but it was clearly so that in the event of a dispute they could claim that they had done more than they actually had. So at the end of the day they got paid over 6 grand for what totalled no more than a few hours work, we did everything. A truly horrible experience that has left a very bitter taste in the mouth. Things took far too long, I felt every time I contacted them they considered me to be a nuisance. Yes, I am very demanding when I have to work so long to pay them to do so little but I just expect to be treated like a customer - I never really felt that.

David · 8 November 2025

★★★★★ 1/5

Trustpilot

Avoid

The communication from this agency is absolutely shocking. Expect to wait at least 24, 48 hours for a reply to even the simplest of queries, which makes the whole process unnecessarily stressful. On top of this, I was told I would have to keep broken furniture in the property, which says a lot about how little care they put into the homes they manage. Overall, very poor experience, slow communication, rude service, no empathy, and no willingness to support applicants. I would strongly recommend avoiding them

K · 30 September 2025

★★★★★ 5/5

Trustpilot

Very happy customer

Cannot recommend this company enough. They sold our property within 10 days of it being on the market, fantastic promotions and incredible photographs. From the start of the journey meeting Aiden who took a real interest in our journey and respected the fact that we were selling our long time home, through to liaising with Fiona and Lauren who are full of information and most of all support. Jonathan guided us through some stressful moments But he was always very reassuring and very supportive. The thought of selling our home was a nervous one, but if we had to do it again in the future, I would not hesitate to use this company again. Thank you so much to all of those involved.

Consumer · 31 July 2025

★★★★★ 1/5

Trustpilot

The worst experience ever

The worst experience ever. Went for viewing, after viewing went home to apply for property and its shows let agreed, literally 2hours after viewing. Applied for other property no answers on emails, when call agent who dealing with applications was on holiday. At the end calling them someone else got property without letting me know that property is gone. Applied for 1 more property, had to wait for some time. Call them , again agent on holiday, wait some more, no calls, no email , managed to reach them to find out property is gone again. Wasted almost a month waiting.

Fon · 26 July 2025

★★★★★ 1/5

Trustpilot

Tenant - Horrible Experience

As a tenant, I would not recommend Pygott & Crone to ANYONE that is looking to rent a property. Pygott & Crone, specifically Gabrielle who works for their rental team, represent atrocious landlords that treat their tenants as if they are a cash cow. I am a single occupant, under 30 years old, and I have lived in 5 different rental properties, this is the first one in my life that has claimed my security deposit; for something as silly as a missing light bulb. I have stayed at the property for over 4 years, which when I moved in, still required work. The carpets were not cleaned, parts of the stairwell needed repainting after damage was caused by the previous tenant, there were no curtains on the windows (which I left behind after my tenancy) and the boiler was already on it's way out, but never replaced in the 4 years I stayed there, despite the fact I needed to let pressure into it practically every other day to maintain working order. Pygott & Crone's post-tenancy report stated, and I quote, "Based on the duration of the tenancy, it would be unreasonable to make deductions to the tenant's deposit." and yet they allowed the landlord to do so for 3 light bulbs, an oven tray (which was cleaned before I left by a professional cleaner), gardening fees (despite having been moved out for 4 weeks in the height of summer), and costs for removal of an LED light strip that I left behind in the office simply because I thought the new tenant might appreciate them. I was charged a total of £240 from my security deposit for cutting back a hedge, taking down an LED strip and repainting a single wall; despite the tenancy being over 4 years long. Pygott & Crone emphasizes an already terrible power imbalance between landlord and tenants, then claims they are impartial when they have the potential to protect young tenants that are already struggling in the current housing market; and as such I wouldn't recommend them to anyone. As guilty as the landlords they support. Stay clear and do not use them.

Adam · 1 July 2025

★★★★★ 1/5

Trustpilot

Photo shopped

I viewed a house via Pygott and Crone that looked good on the brochure, but looked terrible in reality. I know estate agents enhance photos but to photo shop them is not right. The front bedroom window looked good on the photo, just a little too white on the left hand side. It was actually rotten. The shower cubicle also looked good, but that too was full of mold.

LDH · 27 September 2025

★★★★★ 1/5

Trustpilot

Poor Service

Contacted Pygot Crone Holbeach to arrange a viewing of a property we were interested in. Told someone would call back. No call back. Called again and again told someone needs to call back. Again no call back. Called again and was told the property was not on the market the owners were ill and taken off the market. Checked a week later and still on their website and on Rightmove. Called and was told the property was sold. A few days later when my partner called was told the owners were poorly and had been taken off the market for a few months. Also sent 2 emails enquiring about this and another property no response. Terrible service and appear to tell lies or make things up. Shame as we are cash buyers I wonder if the vendors of properties with them realise why they aren't selling

Senna · 30 May 2025

★★★★★ 5/5

Trustpilot

Thank you for the excellent service pre and post sale

Purchase needed a swift turn around- viewed property and had an offer negotiated with vendor to include a chain break within 4-6 weeks. Progress kept on track and were ready to exchange in week 4. Agreed to buy on 29th April and moving 13th June. Thank you for the excellent service pre and post sale.

David · 10 June 2024

★★★★★ 5/5

Trustpilot

It was an absolute joy working with Pygott & Crone

It was an absolute joy working with the Pygott & Crone Estate Agents. The staff I worked with are extremely polite , everybody was really professional & they were always happy to help me with any questions I had when it came to getting my 1st property. I recommend anybody who is buying a home etc to work with this firm because they are really good. This isn't my last time working with them here , I will be back for more in the future. Thank you for everything much appreciated Best Regards - Mr M. Linton

Mr · 2 May 2025

★★★★★ 1/5

Trustpilot

AVOID !!IF YOU WANT TO SELL YOUR HOME !

If you want your house sold, receive regular updates, receive key facts from the outset, have an agent that promotes your home by attending views, then DO NOT USE THESE ESTSTE AGENTS. 1. Promised regular updates however, we only received updates when we chased them. 2. Key facts not given at outset i,e you pay for photos but only in the small print do you find out you cannot use the photos if you change agents. 3. apparently we have nearly 60 potential buyers matched We had 3 views, so what happened to the rest? ratio shows lack of promotion or is this figure pure speculation? 4. On the market since November 24 not guidance on how to improve chances of sale etc . 5 total lack of confidence in them I will be taking this matter further but AVOID LIKE THE PLAGUE !

Brenda · 31 March 2025

★★★★★ 5/5

Trustpilot

Pygott & Crone are absolutely amazing

Pygott & Crone have been absolutely amazing from start to finish, if i required any information they don't hesitate at all to find things out and help. I personally dealt with Fiona at the Grimsby branch and she has been so helpful. The whole team that were involved were very helpful and i would recommend massively.

Richard · 22 February 2024

★★★★★ 1/5

Trustpilot

Very unhelpful

Buying a house is a stressful experience, and Pygott Crone Grimsby added to the stress. On the day of the move, having driven for 4hrs, I asked if a staff member could meet me at the property with the key. They had no one available. So I drove to Grimsby (a town I had never visited before) and eventually found their office where all members of staff were at their desks.They were very unhelpful and not at all welcoming. Once at the house I was unable to get the gas to work. I called the office and left messages and no one ever called back.

Lesley · 10 March 2025