5/5
TrustpilotAmazing service
Amazing service, from valuation through sale within one day on market availability. Totally reliable and amazing staff to customer relations. Many Thanks Donald Ross Ayr. Scott
Trusted Agent profile · North Ayrshire
Donald Ross Estate Agents Ltd North Ayrshire reviews
★★★★★
429 reviews across 3 platforms
9B Riverway Retail Park, Irvine, KA12 8AG, North Ayrshire, KA12 8AG
Donald Ross Estate Agents Ltd's office in North Ayrshire, at 9B Riverway Retail Park, is rated 4.7 out of 5 across 429 reviews on three platforms, including 60 Google reviews rated 4.9.
60
Reviews on Google
This office
96
Reviews on Facebook
Business-wide
273
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the North Ayrshire office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotWorst letting agent imaginable.
Worst company possible. Very nasty people, a false facade up front but when they have you, its game over.
5/5
TrustpilotPositive Experience
Donald Ross kept us well informed as we searched for a property in South Ayrshire. Staff were very helpful in viewings and at the purchase process. Seem to always have a number of properties on the go and we can understand why.
5/5
FacebookGreat service from all involved at Donald Ross. Our house was under offer within days of being on the market. The team at Donald Ross were efficient, professional and always on hand to share the benefit of their knowledge and experience. Highly recommended and I wouldn't use anyone else in future.
5/5
TrustpilotPositive experience
All staff at Donald Ross very informative and made the process of selling and buying a new build as stresss free as possible.
5/5
TrustpilotExcellent service from all involved
Excellent service from all involved, Helen, Maureen, Nicola & Taylor. Selling my mums property was so easy with the help from all at Donald Ross. I could recommend them enough. Thanks again to everyone.
5/5
TrustpilotFantastic service
Fantastic service from the whole team from start to finish. Gavin Urquart and Jen in the office were extremely helpful. My house sold in a week and the whole process was easy due to the team at Donald Ross! Thanks again!
5/5
Facebookvery friendly ,approachable and patient staff. All questions professionally and clearly answerey
Agent replied · 20 March 2026
Thank you 😊❤
5/5
TrustpilotFrom initial contact
From initial contact, taking the pictures and providing advice and guidance at each stage was invaluable, the team are friendly, professional and deliver at pace, highly recommend
5/5
TrustpilotProfessional Service
Professional service and we were kept up to date throughout the whole process of buying and selling our property.
5/5
TrustpilotGreat Estate agent
When buying a place for my Mum , they made the experience easy and efficient. Claire in particular went above and beyond not just with the viewings, but with information about the flat and the area. First class experience all round
5/5
FacebookCouldn't recommend Donald Ross enough. From initial meeting to selling everyone was so professional and helpful and kept in touch the whole time. Our house sold in 3 days so couldn't have asked for more. Thank you again. Kevin and Laura
4/5
TrustpilotI’ve bought 2 property’s in the past…
I’ve bought 2 property’s in the past from Donald RossI’ve als rented through them.Very easy company to deal with and someone always there to answer your questions. I often recommend them and wouldn’t hesitate to use them again in the future.
5/5
FacebookDealing with Caitlin of Donald Ross has been such a pleasant experience. As overseas vendors, trust and communication is paramount, and this is what we found. Polite and professional, she has been responsive in every way, and found our buyer in record time. Thanks
5/5
FacebookWe honestly could not recommend Donald Ross highly enough! They treated selling our house as important as if they were selling their own, keeping us constantly up to date and made the whole process quick and stress free! We can't thank you all enough for such fantastic service!
5/5
TrustpilotThey are a really good estate agent…
They are a really good estate agent very professional and straight to the point.They are most helpful and if I were to sell I would definitely use them this was a purchaseThis is Rosina Gunn not Byron
4/5
TrustpilotGood communication and service
Very quick response to my enquiry for viewing. Very friendly staff, dealt with everything efficiently. My daughter viewed the house for me while I had the opportunity to see everything per video.Thank you very muchAlexa
5/5
TrustpilotQuality and professionalism
So far so good. professional, good value and acheived a sale in 6 days ! well done Jen, Gavin, Maureen and Tracy... reliable and sufficiently humble to care about sellers and buyers whatever the situation
5/5
FacebookDonald Ross Kilmarnock what a great experience all the staff that I came into contact in the process of selling my property were very helpful /informative and so professional my property was sold within 7 days I am absolutely delighted Thank you
5/5
FacebookOur experience in dealing with Donald Ross was professional and efficient from start til finish.........the service provided was quick, staff were friendly, informative and excellent to deal with making the whole process smooth and stress free. Thank you, from myself and Scott 😊
5/5
TrustpilotGreat customer service from start to…
Great customer service from start to finish especially from Gavin and Maureen. House sold really quickly with the great brochure they produced for it and I was always kept up to date. Very happy and would highly recommend.
5/5
FacebookDonald Ross were professional from start to finish and I wouldn’t hesitate to recommend them. From my initial meeting with Jacqueline in the sales office through to completing the sale I received excellent service with a smile. All of this at very competitive prices too!
1/5
TrustpilotShambles
Shambles from start to finish.
Agent replied · 22 October 2024
Hi Michael,We are sorry to hear of this review. We would be delighted to discuss this with you further and how we could improve our service.
5/5
FacebookWe would definitely recommend Donald Ross. James, Maureen and Jacqueline all did a brilliant job and were very professional. They sold our house in a week which was fantastic and made selling the house less stressful. Thanks again.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
