Every review we hold for the Newtownards office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDISGRACEFUL SHERRY FITZHaving purchased a property from…
Having purchased a property from sherryfitzgearld ,Renovated it and then went back to the office to whom I purchased from,and asked would they be interested in marketing our property,only to be messed around by the principle of sherry fitgearld,traveling a hr to leave a key available ,this was 3 weeks ago march 2023 ,only to find no one arrived to even look at the property for pictures , measurements etc ,This is no way to treat customers ,we wouldn't treat our clients in such a fashion nor do we expect to be treated in such a hap hazzard manner .Imagine turning down a new build 3 bed house ,A rated ,and not have the courtesy to ring and say look sorry we won't be marketing your property ,even when it was this branch in cork we purchased from .☎️A SIMPLE PHONCALL OR EMAIL WOULDNT GO AMISS
Charles · 9 April 2023
★★★★★ 5/5
TrustpilotWe were very happy with the service…
We were very happy with the service they provided.Matthew Kenton is a very professional and helpful man. All the staff is lovely and ready to help and explain if you need that. Thanks a lot, guys.
Jana · 8 November 2022
★★★★★ 5/5
TrustpilotRachel cooney
The communication with our advisor Rachel Cooney was absolutely brilliant she made every step of the journey stress free and the whole process went really smooth and fast . We recommend 100%
Miryana · 2 November 2022
★★★★★ 5/5
TrustpilotThank you Nora Meaney of Sherryfitz…
Thank you Nora Meaney of Sherryfitz Carlow…who make the whole purchase a fantastic experience!!
Ruth · 5 March 2024
★★★★★ 5/5
TrustpilotExcellent support for mortgage and mortgage insurance
Chris and Ivana were excellent throughout the whole process and helped us close in a timely and easy fashion. Job well done!
Jose · 24 August 2023
★★★★★ 2/5
TrustpilotAt least lock the house up after viewings!!!
While the staff where very pleasant to deal with in general 2 things really sub standard.The first was that on visiting the house 2 days after they conducted a viewing i went to check the house and found the back door had not been locked and had been swinging open for since the view, surely one lesson of being an estate agent is lock up the house before you leave. in response i got a lame sorry.The second was that before the sale was complete the buyers want access for builders to take measurements, the sherry fitz agent then let them tear wall paper off the wall of one of the bedrooms. I asked for an explanation by phone, email and was studiously ignored.
House · 27 February 2022
★★★★★ 1/5
TrustpilotTerrible company to deal with
Terrible company to deal with, I was looking to buy a house, we arranged for a viewing and they didn’t even show up or bother to let know they can’t come. So I was left waiting for an hour until agent finally answer her mobile phone, oh sorry didn’t you get my mail? No I didn’t. They also lie to you about the house, pushy, they don’t know anything about the house they are selling. They do know offcourse there are 3 bids on the house allready. Bad vibes tbh and will avoid them at all cost. Classic case of market leaders not caring about buyers, they deserve to go bust. I was dealing with greystones locations, avoid.
David · 21 February 2022
★★★★★ 5/5
TrustpilotWe bought our first house recently and…
We bought our first house recently and I would highly reccomened Nora. She is very dedicated and professional. Nora answered any questions and was reachable date night, weekends and even during her annual leave. Thank you again for making our journey so easy
Magda · 18 October 2024
★★★★★ 1/5
TrustpilotPurchased new house through Sherry Fitz
Bought new house where Sherry Fitz are the selling agent. They were on to me every week till the contracts were signed and after that, you will be lucky to get a reply. Never communicated about upgrade option, as a result, I now need to pay more if I want things changed because they didn't do their job. Typical "Big Company" with no sense of responsibility towards customers... There are better agents out there who will sell, let and manage your property 100 times better than Sherry Fitz so AVOID!!!
Dinesh · 13 October 2021
★★★★★ 5/5
GoogleGreat service from all the staff from start to finish...Especially Sophie whom we dealt with the most and who was always on hand to answer our queries. Many thanks and we would definitely recommend you to others. Susan & Michael
Performance · 28 August 2019
★★★★★ 3/5
TrustpilotIf you are renting
If you are renting, you are legally entitled to the FULL rental history of the property. it must include every past rental and not just the last one.. This should be given by the estate agent BEFORE you move in. Then contact the RTB to verify all information is correct. Your rent should not have risen all through 2017 or during Covid restrictions 2020. Any rent between December 24th to July 2021 could only rise by a maximum of 4% annually. The 4% rule for RPZ has now been replaced and they can not add 4% since July 2021. Check RTB.ieFor rent increases.Failure to supply the FULL rental history is a breach of tenants rights and RPZ rules.Get a solicitor or threshold to check over your lease agreement and check what your legal rights are as a tenant and what your landlord is legally required to provide. Always know your rights and use the law as it should be
Daithi · 28 August 2021
★★★★★ 3/5
TrustpilotSlow
Found any sherry Fitz franchise I've tried to contact to be very slow to respond if they responded at all.
Danielle · 2 July 2025
★★★★★ 5/5
GoogleExcellent . Richard came to house to give valuation. Very pleasant had time for any questions. In the end we decided not to move at this time .If we do decide to move we would definitely be going to Simon Brien agents.
Diane · 12 April 2022
Agent replied · 26 August 2024
Hi Diane, thank you so much for this positive review! We are delighted to hear that you had such a positive experience.
★★★★★ 1/5
TrustpilotAvoid their incompetent Lettings agents
We used SherryFitzgerald to manage our rental property in D8 for 2 years. During the period, they inspected the property 4 times and told us it was all ok to be re-let. However on my own inspection I found serious water damage in 3 area that were totally ignored and cost 1000’s to put right. After a complaint was raised and followed up, nothing was admitted so we fired them! They are incompetent and just want to churn properties. Avoid! Avoid! Avoid!
David · 12 November 2020
★★★★★ 1/5
TrustpilotMy personal experience with their…
My personal experience with their Galway branch in particular Tony Kavanagh has been very negative, issues dealt with in a highly unprofessional manner.
Alan · 18 February 2022
★★★★★ 5/5
GoogleAs a nervous first time buyer, Simon Brien Newtownards gave us absolutely nothing to think of or worry about! We were stuck in the house buying process for just under a year and they handled every part of it with professionalism and ease, keeping us up to date consistently (often going over and beyond to answer queries and reassure us when things did get chaotic). First class service by first class people!
A particular "Thank You" from us has to be expressed to Andrea, Polly and Sophie who made the most stressful process go an absolute breeze - we wouldn't be in our Dream Home without them!
Natasha · 28 August 2019
★★★★★ 5/5
TrustpilotOutstanding service from start to…
Outstanding service from start to finish.
Maciek · 9 September 2025
★★★★★ 1/5
TrustpilotTerrible experience from start to…
Terrible experience from start to finish. Rented me an apartment with dog urine ava mold everywhere. Very slow to fix things during the tenancy. Kept my deposit at end for no reason.
Liz · 28 June 2022
Agent replied · 24 August 2024
Dear Liz, Thank you for taking the time to leave feedback. We are sorry that your experience with our lettings franchise office was unsatisfactory.We would really appreciate an opportunity to speak with you. If you could email your contact details to customercare@sherryfitz.ie we will be in touch asap.Regards,Sarah
★★★★★ 5/5
Trustpilot100% would recommend
100% would recommendWe just recently got our keys! I had an outstanding experience with Ronan Richardson (mortgage broker) from SherryFitz. He was always on the ball making the entire process smooth an efficient. The level of service provided was excellent and I highly recommend his service!
Nicole · 9 December 2023
★★★★★ 5/5
GoogleAndrea is a very friendly and attentive person work with and talk to very understanding.
Barbara · 16 April 2021
★★★★★ 5/5
TrustpilotProfessional service and Transparent processes
Keenly priced service. Accurate determination of the asking price relative to the expected selling price, which surpassed the asking price by about 12%. Very professional management of the viewings and queries. The online MySherryFitzgerald platform bidding system was transparent and most fair and we wish all estate agents used this system.
Anna · 3 November 2022
★★★★★ 5/5
TrustpilotExcellent service sabrina in the…
Excellent service sabrina in the dunshaughlin branch was brilliant so easy to deal with always willing to help with any query. Kept on top of everyone so things kept moving. Absolute pleasure to deal with. Thank you sabrina.
S · 17 November 2023
★★★★★ 5/5
TrustpilotOutstanding assistance and support
We got our mortgage and life cover with the aid of our fabulous advisor Noreen McKenzie. Superb knowledge and expertise as well as friendly support through all the ups and downs. She was always available. We have recommended SF and specifically Noreen to family members and friends who are beginning the house hunting journey.
V.J · 31 May 2022
★★★★★ 5/5
TrustpilotProfessionalism
Professionalism, knowledgeable and platform use is first class
Padhraig · 14 February 2023
Agent replied · 24 August 2024
Many thanks for your kind review, we wish you all the best in the future.All the team at Sherry FitzGerald
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
