Every review we hold for the Newtownards office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWakefield Lettings
Very pleased with the Lettings team at Wakefield . Samantha and Claire have done a great job finding two suitable tenants and kept me informed along the process . They’ve definitely gone above and beyond when there’s been issues . Interestingly I was considering using Reeds Rains earlier last year but circumstances changed, however I was impressed with their professionalism and support even though I didn’t end up letting at that point . So much so I didn’t look anywhere else when the flats became free.
Alyson · 9 February 2022
★★★★★ 5/5
Trustpilot5 Star Review
Gemma Wayman took over the letting process for me on my property in Durham. From our first conversation it was clear to me that Gemma’s enthusiasm and knowledge of letting properties was going to be the right fit for managing my property. She had everything covered from day 1. She had a friendly style and professional attitude that meant the property was let out in 2 days after being on the market. If your considering using Reeds Rains I would highly recommend them. That’s why I’m leaving this 5 Star Review.
Jennie · 2 February 2022
★★★★★ 5/5
TrustpilotGood Estate Agents in Stockton!
Steve, Andrea & Jessica at Reed Rains' Stockton-on- Tees, were most helpful throughout all the months they acted for us in the sale of a property which was part of an Estate for which we were The Executors. Neither of us lived in that area & we had never even visited the property! At all times they were courteous, very efficient, understanding & supportive. I can recommend them most sincerely.Well done!!Malcolm
Malcolm · 17 February 2023
★★★★★ 1/5
TrustpilotHaving been a landlord and using Reeds…
Having been a landlord and using Reeds Rains for 8 years, their service is now at an all time low. My tenants have paid their rent to RR but RR still have 2 months in their account and not mine. They have failed to provide legal documentation as required and really don’t care. Consider using a better agent!
Ian · 6 July 2019
Agent replied · 24 August 2024
Hi Ian - I'm really sorry to hear this. I will message you separately to get some more details, kind regards
★★★★★ 5/5
Trustpilotgreat service all round
great service all round, from the viewing to completion
Roger · 28 November 2024
Agent replied · 25 December 2024
We're thrilled to hear about your positive experience. It's wonderful to know that you were happy with every aspect of the process.
★★★★★ 5/5
TrustpilotChorley Office Reeds Rains
We recently sold a property with Reeds Rains Chorley officeThey were the second agent we went with and I started off feeling I would be as disillusioned as I was with the first company but I was wrongRoy who dealt with us from start to finish was excellent in the fact he actually rung when he said he would updated you when he said he would chased matters up on time liaised with other parties spoke to you as if he actually gave a dam In todays market where you get used to second rate service it was refreshing and rare to get such amazing professionalism Well done Reeds Rains keep hold of Roy you’re lucky to have himDeborah
Family · 22 January 2022
★★★★★ 5/5
TrustpilotReeds Rains were professional
Reeds Rains were professional, helpful and realistic with their valuation. We sold our property within 2 days of it being advertised on line
Customer · 8 February 2023
★★★★★ 5/5
TrustpilotThe estate agent has been very helpful…
The estate agent has been very helpful and supportive in keeping us informed of the progress of the sale.
Elizabeth · 14 June 2024
Agent replied · 24 August 2024
Thank you for taking the time to share your positive experience. We're delighted that our estate agent's assistance and communication throughout the sales process met your expectations. Your satisfaction is our top priority, and we're thrilled to have been able to support you successfully.
★★★★★ 2/5
TrustpilotTrying to sell a house has been…
Trying to sell a house has been difficult. Staff telling me that something is a legal requirement, when it is a company policy. Staff do not want to discuss your concerns and the it is nothing to do with me, it is the managers decision, syndrome prevails. Very disappointing.
Andrew · 17 November 2021
Agent replied · 24 August 2024
Hello Andrew, I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: Antonia.Bowler@lslps.co.uk. I will be happy to investigate the matter further.Kind regards, Antonia Bowler, Marketing Assistant
★★★★★ 5/5
TrustpilotI would like to thank Ted from Reeds…
I would like to thank Ted from Reeds Rains Acklam branch who showed us round a property in Marton Manor. Ted was really professional and helpful and was very knowledgeable.
Craig · 27 April 2022
★★★★★ 1/5
TrustpilotThe Plaistow branch is terrible
The Plaistow branch is terrible, very rude staff with very unhelpful and aggressive attitude! The maintenance department team are very unpleasant and unapproachable! DO NOT RENT FROM THESE PEOPLE
Christopher · 17 November 2023
Agent replied · 24 August 2024
Hi Christopher,I'm sorry this has been the experience you have had with one of our branches. We would like to look into this matter further for you, we will send a request for more information and this will come directly from Trustpilot.Regards,Reeds Rains
★★★★★ 5/5
GoogleWe have recently bought a house in the Newtownards area through Reeds Rains (as well as previously renting through the branch) and couldn’t speak highly enough of the service! We were specifically dealing with Ryan who was fantastic in both speed of response and customer service - as was the wider team!
Andrew · 16 April 2021
Agent replied · 24 August 2024
Thanks Andrew for this feedback. We are very glad to hear you were happy with the service provided by the team at Newtownards branch and wish you all the best for the future. Team RR.
★★★★★ 4/5
TrustpilotBamberBridge apartment sale…
The apartment sale was lengthy but Alison at the BamberBridge branch of Reeds Rains was brilliant - helpful, on the ball keeping us updated and always ready with a smile!
Mario · 17 April 2022
★★★★★ 5/5
TrustpilotReliable
Good team and customer relations is top notch also nice properties
Mustapha · 22 October 2024
Agent replied · 25 December 2024
We appreciate your kind words! We strive to provide excellent customer service and high-quality properties. We're glad you had a positive experience.
★★★★★ 5/5
TrustpilotBurnley Branch
Dealt with Dawn at the Burnley BranchVery helpful, friendly and efficient. Constantly kept in touch, and never a long wait for replies to emails. Pleasure to deal with! Thanks for all the help and paitence!
Abdul · 21 June 2021
★★★★★ 5/5
TrustpilotHighly recommend Reeds Rain SALFORD…
Highly recommend Reeds Rain SALFORD QUAYS branch, the service was brilliant!!! Extremely professional and supportive!! Quick responses and helped to sell my property so much quicker via the Modern Auction, massive Thanks to Todd and Averil x
Shorna · 8 January 2021
★★★★★ 5/5
TrustpilotNiamh has been extremely helpful and…
Niamh has been extremely helpful and very personable, which is a lovely quality and makes the process of looking for a new home much less stressful.Thank you for your help Niamh!
Zc · 21 February 2022
★★★★★ 5/5
TrustpilotHassle free service
Hassle free service. Very professional, keeping us updated throughout.
Mr · 21 November 2024
Agent replied · 25 December 2024
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide our customers with a seamless and professional service, and it's rewarding to know we achieved that for you.
★★★★★ 5/5
TrustpilotLauren at Bamberbridge Branch
For over 5 years I have received nothing but excellent service from everyone who works within this team. All have diligently and seamlessly managed my rental property portfolio on my behalf. As proof of the whole teams quality in supporting each other within branch I will particularly mention Lauren who since joining the team, has also smoothly integrated and adopted the same high standards of service practiced by her colleagues, qualities for which I am truly thankful.
Chris · 27 May 2022
★★★★★ 5/5
TrustpilotHighly recommend their Rhyl office
Highly recommend their Rhyl office. Fantastic team who supported us throughout the selling of our property. Tom the manager I would certainly recommend he went above and beyond in assisting us with buying our new property. Always kept in touch checking how everything was going. Friendly and helpful at all times.
Karen · 5 June 2024
★★★★★ 5/5
TrustpilotLucy was absolutely brilliant with us
Lucy was absolutely brilliant with us, she’s helped all the way through and has kept us updated on everything through it all!
Megan · 26 February 2023
★★★★★ 4/5
TrustpilotSelling
Got things moving fast. Kept us informed and followed up any viewings.
Corgi · 3 October 2024
Agent replied · 25 December 2024
Thank you for your kind words. We appreciate your feedback and are glad to hear you had a positive experience.
★★★★★ 5/5
TrustpilotReeds Rains did an excellent job for…
Reeds Rains did an excellent job for our flat purchase. Gemma could not have been more helpful and was always available whenever we phoned. They went above and beyond, even driving to the flat after hours to let us in when we wanted another look around to measure up halfway through the purchase. Great service, thanks guys.
Cheryl · 21 August 2019
Agent replied · 24 August 2024
Hello Cheryl - Thank you for taking the time to write an positive review, we wish you the best in your new home.Many thanks,Reeds Rains
★★★★★ 5/5
TrustpilotReeds Rains Experience
Emily & The Reeds Rains Team have been fantastic from the start, organising viewings to the acceptance of our offer. Constant communication throughout the process & made us feel at ease at every step as it can be scary as first time buyers. Thank you very much!
Megan · 14 August 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
