Reeds Rains (Newtownards) reviews

★★★★★ 5/5

Google

Sold a house with Reeds Rains in Newtownards over a year ago. The house had been on the market for well over a year with another agent. Reeds Rains Newtownards had the house sold within 3 months of taking over as the new agent. They were fantastic. They give us tips to help sell the house and arranged for fantastic photography. The guy Ryan from the office kept us informed through out the process and was always easily available if we needed anything. I would highly recommend for selling a house locally and Ryan made the process so easy and understandable for us. I’ve been telling friends thinking of selling to only go to Reid’s Rains. Thank you once again.

Mark · 11 October 2020

★★★★★ 5/5

Trustpilot

Property selling

Property selling - Pro-active attitude, weekly updates, ready to assist with tasks over and above just marketing and finding a buyer. You get more than expected from these Estate Agents

Lorraine · 15 May 2026

★★★★★ 5/5

Trustpilot

Fantastic service

Extremely helpful and knowledgeable staff. I took their advice on a couple of issues and, as a result, sold my property quickly. Nothing is ever too much trouble. Great service.

Paul · 15 May 2026

★★★★★ 1/5

Trustpilot

Deposit not returned

Moved out of a property over 2 weeks ago, no deposit returned even though full return was authorised by the landlord. No communication from the office, no one replies to emails honestly shocking from all departments. We have even been chased for rent that is not due. Our deposit seems to have disappeared into thin air and no one will get in contact with us from Reeds Rains Didsbury, we are horrified at the whole process with them. We received an email to say our deposit was no longer being protected over a week ago, but it has not been returned to us since it was sent, so where is it? DO NOT USE THIS LETTING AGENTS

Holly · 15 December 2025

★★★★★ 1/5

Trustpilot

Left in the dark by Nicola Baines.

I know all estate agents are rubbish but appalling performance from Reeds Rains.We put an offer in on our first home in April, after getting accepted less than a day late we were over the moon.We were put in touch with a lady called Nicola Baines. She was handling the sale and at first she seemed to be on the ball and quick to help. So we thought...Now the issues we had were endless. The sale took 8 months to complete and was a roller coaster of emotions along the way.With my partner heavily pregnant and us itching to get moved in. I found myself doing all the chasing for updates and getting non to little response from Nicola. The issue at hand was the vendor of our first home was struggling to receive paperwork from her solicitors regarding searches.We were asking Nicola to chase up the solicitors to make the sale move. This went on for months. Enquiry after enquiry and little to no interest from Nicola.Eventually around June time I kept trying to contact Nicola and was getting no response. Completely ignored. As I was already doing the estate agents job for them chasing up and sending information off I completely forgot about Nicola.With my partner then giving birth in August we found ourselves living out of a small bedroom in a 2 bed end terraced with a new born baby and my partners Mother, step father and sister. 6 people in a 2 bed house.I was getting very angry and tired of the let down after letdown of this sale and the estate agents not even interested in it going through. After contemplating pulling out I decided to email the Director of Reeds Rains and copy Nicola in explaining my frustration and disgust from such an appealing company...I was then in receipt of a missed phone call. When I rang back it was a lady from Reeds Rains apologising on behalf of Reeds'.Then she proceeded to inform me that Nicola had gone on sick then left the company. Abandoning all sales leaving one member of staff to pick all the properties up and work them one by one. Angela (lady who took over) i completely sympathise with and she did her best to get the sale over the line.The reason for my disgust is the fact that it went 2 months without an agent and Reeds' couldn't even be bothered to let me know she had dropped us and left.I appreciate that the sales were being directed to another member of staff but we should have been at least briefly informed that this was happening...I was absolutely disgusted. I was also told that this behaviour is not new from Nicola and she wasn't that great of an agent.The question i still have in my head despite being in the house 4 months and settled happily is why did all this take 2 months to be informed of. I had to chase for updates myself. If I didn't then how much longer would we have been in the dark. 3 maybe 4 months? I'm confident Reeds' would have been more than happy to keep us at the back of the queue.Absolutely abysmal operations from Reeds Rains. Poor management and terrible staff.I sincerely hope than Nicola Baines new employer is aware of how she treat us and I hope this leaves a mark on her career. As a manager myself why wasn't Reeds supporting her or looking into her lack of work as a staff member.She is supposedly living on the same estate as us as she told us at the start. I'd love to ask in person why she left us in the dark. Absolutely disgraceful behaviour and despite the issue being resolved. Its the fact that they left the buyer to do all the work. Causing peak stress during an already stressful time.Ironically we had to pay up front £100 for a credit check on ourselves before the property even got took off the market.I'd like the £100 back personally and suggest next time Reeds you should check your staff's work ethics before checking the buyers credit score. Which has nothing to do with the estate agent anyway. This should be handled by the solicitor.AVOID AVOID AVOID.

Anonymousperson · 17 December 2024

★★★★★ 5/5

Trustpilot

Honest, reliable and willing to go the extra mile

The team at reeds rain Rhyl were honest and upfront from the outset, always friendly and approachable. Tom and Leah were always on hand to answer our questions and they were always willing to go the extra mile to help. They made the process of buying a house in a completely new area much easier, which is far more than I can say for our own, over priced solicitors! Well done Reeds Rains Rhyl!

Charlie · 12 July 2024

★★★★★ 1/5

Trustpilot

Sellers Beware !!!

Sellers Beware !!!I instructed Reeds Rains Northwich, Cheshire branch to sell my property. After nearly 10 weeks of no interest whatsoever, the seller suggested I sell my property to “his mate”. A so called property developer who wanted to buy the property but did not have the money to do so! The so called property developer uses a delayed completion scheme over three years, following which you would receive the money for the house, all the while the seller is liable for damages/repairs etc. This process is regulated by the FCA as you would expect and shock horror the so called property investors are not FCA regulated and have a property portfolio of 2x vans! At no point did I tell the agent I wanted to rent the property out! I, of course escalated my complaint via their complaints process which was a waste of internet and email storage. Speaking to the manager was an awful experience! PS, the photographs taken of the property for the sale were terrible! Don’t worry about a response Reeds Rains, more gaslighting has no effect on me.

Anthony · 14 December 2024

★★★★★ 5/5

Trustpilot

Responded quickly to request for…

Responded quickly to request for information on property and good communication during placing offer.

MK · 27 August 2026

★★★★★ 5/5

Trustpilot

Great customer service

Great customer service , great staff, pleasure to do business with , highly recommend.

Albert · 25 August 2026

★★★★★ 1/5

Trustpilot

Worst agency I have come across

I've rented with some bad agencies in the past, but these guys are on another level. Several cases of mistaken identity - had repair jobs turn up at my door stating my name and house number when I hadn't called anyone.Communicated with us over a move date and then a week before tried to claim we hadn't given notice. Nearly last two months rent as a result, which we had to fight for.On moving out they picked on every spec of dust and blamed us for damages that were already there. They lost email communications from us, which led to issues on the moving out period as above.They promised to fix spelling errors in our names on contract, but then refused and stated it's because our official documentation arriving in the country was wrong - still can't believe that one.All in all a terrible experience... Avoid!

Ken · 30 November 2024

★★★★★ 5/5

Trustpilot

4 Willow Grove

We had an outstanding experience with Reed Rains. From our initial consultation, Simon took the time to understand our needs and priorities, making us feel heard and valued. The flow of information was exceptional; we received prompt emails, helpful phone calls, and the online portal provided up-to-date information on viewings and offers. We especially appreciated the regular updates and feedback after each viewing. Kurtis's expert negotiation skills and market knowledge resulted in us achieving our asking price, exceeding our expectations. He is an absolute delight to deal with and a credit to your company, professional, courteous, and friendly throughout the entire process.

Mr · 25 November 2024

★★★★★ 5/5

Trustpilot

Very responsive

Very responsive, clear and well organised appointments for viewings.

Ms · 21 September 2026

★★★★★ 5/5

Trustpilot

Thank you all for all your hard work…

Thank you all for all your hard work you are an amazing team

Sharon · 26 August 2026

★★★★★ 5/5

Trustpilot

Fantastic communication

Excellent from start to finish and great to work with.

Katy · 14 September 2026

★★★★★ 5/5

Trustpilot

Very professional

Very professional, I have dealt with Alison Goodison from the Chapeltown branch and Josh Walker from the Hillsborough branch, they have listened to what I need and advised me accordingly, and have let my property within days! I am very impressed, they also followed up with other services they offer, and rang back to ensure I was satisfied and have kept me informed every step of the way, great service, I have read some of the negative reviews on trust pilot but have not experienced this myself, I wouldn't hesitate in recommending them to others

Miss · 7 November 2019

★★★★★ 1/5

Trustpilot

If I could give 0 stars I would.

If I could give 0 stars I would.Absolutely appalling company. I will never recommend them to anyone, in fact I advised my friends against renting or purchasing a property with them to the point that their “dream house” is now in the process of been purchased through a much better company. The communication in Reeds Rains is laughable, their lack of communication is really what annoys me. I was renting a property, due to circumstances out of my control I had to leave the property. The terminations team for Reeds Rains. SHOCKINGLY BAD. It’s over 2 months later and I’m still waiting for my deposit back. I was told it would take 10 days. I’m constantly chasing them for the return of my deposit, email after email. Call after call. Nothing. I hear nothing from them majority of the time. The repairs I asked for were still not done by the time I left the property. They are horrific company. I’ve never had a worse service. I might be young but I know my rights as a tenant, a humans and the way they treat me was not right. I’m disgusted. They’ve caused damaged to my mental health, the stress this whole situation has caused me is endless. At one point it cause me to have fear that I could lose my job due to it causing me so many issues. Reeds Rains, if I could I’d stop you trading. No one deserves to be put through what I have nor should someone have to deal with a business like you.

Jennifer · 29 October 2019

★★★★★ 5/5

Trustpilot

My property at Leyland is being managed…

My property at Leyland is being managed by Reeds rains, Chorley branch. Being a new landlord and also converting my property into an HMO has been extremely stressful. But thanks to all the staff at the Chorley branch for helping me out with every step; particularly the Lettings manager Nick Reid. He has so much confidence in his voice that it was very reassuring when I spoke to him; thereby making the whole process less stressful for me. Even after being transferred to another branch he continued to look after my property until it was all ready to be let out.I cannot thank you enough and I will highly recommend Reeds Reins. Fantastic staff!!

Taryn · 9 October 2019

★★★★★ 5/5

Trustpilot

Reeds Rains Woodseats - Angela is a star!

Just bought our first home where Reeds Rains were the agents. We had quite tricky sellers and the whole process ended up taking far longer than it should have, but Angela was an absolute superhero in pushing things forward for us, chasing the sellers and both sets of solicitors to keep the pressure on for us. Considering we were paying her a penny as she was working for the seller not us, she really went above and beyond to sort out our issues without ever making us feel like a burden.We'll definitely be asking for Angela when we come to sell our house in the future!

Rosie · 25 September 2019

★★★★★ 1/5

Trustpilot

Charlotte Wright from Reeds Rains is bad

Charlotte Wright from Reeds Rains in Salford Quays in Greater Manchester is completely bad. She promised several time to take a video for one of my friends, but never does it. This delays a lot for my friend's making decision. When asking her why she promise to take video but always never does, what she says is only sorry. I strongly dont recommend this agent.Reply from Reeds Rains25 minutes agoHi Wong - I am sorry you’ve felt the need to leave a review, we pride ourselves on excellent customer service so this is of course disappointing. I’ve spoken to Charlotte about this matter and she’s advised that you called last week and asked if we could take a video of the property. She told you that she would take a video when she was next there, which was Monday. On Monday one of her viewers made an immediate offer and the landlord subsequently accepted this offer. I would again offer my apologies for how this concluded but would suggest it was beyond our control to an extent. If you would like to see any of the other properties we have we would be more than happy to help.Kind regards,Greg Davies - Senior Branch Manager.I have seen the reply. I am not sure how many people would believe this lie. This not happen once. So please investigate more clearly. Anyway, I would not take this agent any more.

Wong · 4 September 2019

★★★★★ 5/5

Trustpilot

Great service from the Clevedon Branch

Everything was explained in good detail about the service we'd get, fees, marketing and more before we signed a contract.

Fran · 5 March 2026

★★★★★ 5/5

Trustpilot

Thanks for excellent service and…

Thanks for excellent service and support that i have received though out the process of buying the property that i really like. Thanks for professionalism and making this experience nice and smooth.The whole team were very friendly approachable easy to talk to and helpful.Special thanks to Gemma, Bin and Daniel you guys are amazing. You made my experience of buying the property easy nice and smooth. Your work is Really appreciated by me and my family. Thank you once again.Regards K.D.Tamin

Khaga · 18 August 2019

★★★★★ 5/5

Trustpilot

Keep up the good work

They know their job and are reasonably priced

Ray · 21 September 2026

★★★★★ 5/5

Trustpilot

Great experience selling with Reeds…

Great experience selling with Reeds Rains in Stockton. Particularly Andrea and Abbie. Lovely ladies made the process painless!

Mrs · 20 March 2026

★★★★★ 1/5

Trustpilot

Landlords AVOID!!

Landlords AVOID!!! Reeds Raines were the managing agents for me for two years in Sheffield (Eccleshall Rd Branch which then moved to Woodseats. At the end of a tenancy, not only was the house (which had been entirely redecorated at the start of the tenancy) damaged and dilapidated, the tenant didn’t return the keys and the Agency didn’t contact me to tell me. I turned up with a van and the house was locked. There had been no oversight from them during the tenancy in spite of the requirement in writing that I wanted photos of condition on an annual basis.Needless to say, the garden was overgrown and much of the internal decoration needed remediation including reskimming an entire wall due to plaster damage. I had to pay to get gardeners to correct The neglect to the garden and the tenant disputed there was any damage/neglect/dilapidation.I eventually received the keys a month later after a month of calls to Reeds Raines from me...sometimes three calls a day trying to get their different branches to work together to retrieve the keys. They were incompetent..and in spite of my request, the agency failed to serve notice after the tenants failed to return the keys on the tenancy end date. There was more than £1800 costs to remediate, and Reeds Rains held the deposit for 5 months before submitting it to the DPS for arbitration and only released the amount the tenant agreed to £500, immediately before submitting it (they held onto the entire deposit for 5 months with no reason). 7 months later I have asked them about the status of the dispute resolution. They inform me they sent £40 to my account a couple of months ago and have not provided any outcome description to me in writing.They even asked it I wanted them to remarket the house 2 months later after I had corrected all the damage!,,,,Avoid these incompetent frauds. They are just taking your money and doing everything they can to hold onto it (not submitting the deposit for dispute resolution) without even training their staff in the legal process around letting.They are the absolute worst letting agents I have ever encountered. They lied to my face so many times!!!!

Frances · 1 August 2019