Trusted Agent profile · Newtownards
★★★★★
2,042 reviews across 2 platforms
2 Frances Street, Newtownards, BT23 4JA
Part of Reeds Rains Favsco NI, see every office.
Reeds's office in Newtownards, at 2 Frances Street, is rated 3.7 out of 5 across 2,042 reviews on two platforms, including 48 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Reeds Rains (Newtownards) hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newtownards.
Every review we hold for the Newtownards office, from every platform, shown as written. First names only.
4/5
TrustpilotWe felt in good hands
We felt at ease and happy to sell our property with Reeds Rains.
Thank you for your kind review. We’re really pleased to hear you felt at ease selling your property with us and that our communication met your expectations. We appreciate your feedback. All the best The Ossett Team :)
1/5
TrustpilotChaos, inexperience, under qualified
Staff do not have a clue what they are doing by the looks of it, received so many documents littered with so many errors from all kinds of departments that do not communicate with one another. They dodge questions and facts like politicians or criminals, too scared to tell the landlord when he is wrong and unlawful or breach of their own terms of a tenancy agreement. Negligent or maybe even considered fraudulent tampering of notices to make their documents appear valid. Even down to simple maths (KS1 addition that my 6 year old could complete) they do not seem to be able to grasp. Denial demonstrated on all things that they are incorrect about, which I’m clever enough to have all in emails/writing. I’m embarrassing to have this agent operating, I’m not saying I know everything but I’ve had to correct and school them on a lot of aspects of our tenancy, so much so that I’m tempted to send them an invoice for my time! Avoid this agent at all costs, they side with landlords even if they are in the wrong and simply do as they are told by their clients, this isn’t always the right or ethical thing to do and certainly In need of some training/business transformation or redundancies. Avoid!
Hi there,We are deeply sorry to hear about the challenges you've faced during your tenancy. Your feedback is crucial, and we take these concerns seriously.To ensure we fully understand the issues you've raised and take appropriate actions to improve our services, we will be sending you a Trustpilot request for more information.Regards,Reeds Rains
5/5
TrustpilotMany thanks to the Pemberton branch of…
Many thanks to the Pemberton branch of the Reeds Rains team, especially Jemma, Nicky, Emma and Alan (the sales person who dealt with the viewings on our property). Their professionalism, knowledge and help shone through from our first meetings. From five viewings of the house four offers were made on the same day and this resulted with an offer being accepted within one day! Whenever making a telephone call to their office you can always guarantee a friendly and helpful reception.
5/5
TrustpilotReeds Rains St Helens Branch
Completed on my first house last week and Jane from the St Helens branch couldn't have been any more helpful! Definitely would have been a more stressful experience without your help so thank you so much Jane, I really appreciate it!Always so friendly and really on the ball. Other colleagues in the office also always willing to help/pass messages on etc, if Jane wasn't available, so thank you to everyone else as well.I'll definitely be using Reeds Rains again in the future and will recommend to friends and family!Many thanks,Rhianne
5/5
TrustpilotWe recently bought our house through Reeds Rains Bamber Bridge.
We recently bought our house through Reeds Rains Bamber Bridge and had the amazing Alison help us from the very start and right until we collected the keys. Alison was extremely helpful and was always on the other end of the phone for any advice or if we needed to go to the house again. As we were reaching completion she was on the ball and in discussion with the seller, solicitors as well as me and my partner to ensure we completed on the agreed date. She really took us under her wing as we were first time buyers and didn't have much of a clue so we were very grateful to have her throughout the process.
5/5
TrustpilotGood customer service and patience
Zoe and Ellie at the St Helens branch has been of great help to me. Zoe was quick in asking for permission from the landlord, dealt with all my enquirers and persistent phone calls just to help get my rented property. It ha s been a stressful journey for me but as soon as I met Reed rains everything has been smoothly. Ellie on the other hand, made sure everything was settled and acted on swiftly and accordingly. In all. I will like to thank all the team in Reed rains both in Nottingham and St Helens.I will 100% recommend them.
5/5
TrustpilotReeds Rains Halifax
Emily was fantastic throughout the whole process, she was friendly and professional throughout and was able to find out answers to any of our questions in a timely fashion. Emily was able to keep us up to date with the purchase of our recent property and chase the solicitors on both sides which helped considerably especially when our solicitor sent the details through to a wrong email address at the firm. Having a person who we could trust and pass the information onto the sellers and relay back with helped through the whole process and sped things up as much as possible. Would definitely recommend using them to anyone else and in particular Emily.
5/5
TrustpilotJane Kerrigan at Reeds Rains
Jane Kerrigan at Reeds Rains, St Helens is probably the most helpful and friendly person I have ever met. The purchase and sale was lengthy and troublesome to say the least. However, Jane was always there to guide me through the process and give me advice. The quality of customer service that I received was exceptional right from making an offer until completion. I would highly recommend Reeds Rains, St Helens and in particular Jane. Thank you
5/5
TrustpilotRecently moved into a new property with…
Recently moved into a new property with reeds rains bamber bridge branch and it’s a big statement but the estate agents are my current favourite to what previously have experienced to others and I honestly think it’s down to Chris who works for this branch. Complete professionalism and always polite. Super helpful and gives regular updates. Completely made the move as easy as can be and no added stress, anything needed or required Chris has sorted out. Amazing customer service!!
5/5
TrustpilotAdele is a blessing to the CONGLETON BRANCH
I have been letting a few properties out with different agents over the years but my recent property letting in Congleton was the most stress-free and comfortable process I have experienced. Adele took care of the whole process and got everything sorted for me, she came out to the property within a day and I have never met a more bubbly and enthusiastic person. She told me she had only just started at Reeds Rains but I wouldn't have guessed it from her confidence and knowledge. Most agents just want to get in and get out as soon as possible but all we could do was chat about my experiences with my previous lettings and also how Adele is just moving into her new house with her partner.After Adele came round, the Congleton branch kept in touch and updated me on all the applications. I now have some amazing people renting my property and I owe that to them.If you want a stress-free and smooth experience then I wouldn't go to anyone else! Ask for Adele too!
5/5
TrustpilotProfessional Service
I recently engaged with Reeds Rains in Manchester to let out a property having been disappointed with my previous letting agent company and I am so glad I did. I communicated with Ryan, Joe and Sid and found their service to be extremely professional and efficient. Ryan kept me informed throughout the whole process and I am so pleased with the short time it took to find a new tenant! I wouldn't hesitate to recommend them to others.
1/5
TrustpilotDiscriminatory
DiscriminatoryPhoned up wanting to view a property only to be informed that as one of the prospective tenants was on benefits that a guarantor was required, irrespective of any other information ie age or rental history or even type of benefit.They tar all benefits claimants with the same brush.I understand the need for a guarantor but to require one based on one single criteria is discrimination.
Hi there,Sorry to read your review. We would like to investigate this further for you. You will receive a request for more information from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotCharlotte at Reeds Rains- Great agent
Charlotte was involved with the purchase of a property and although was not our direct agent (as we were buying) she was so proactive, communicative and helpful!! Charlotte really made the transaction stress free and so pleased to have had her involved to get to exchange/completion. Thanks again!
5/5
GoogleWe where tenets with Reeds Rains for three and half years. Throughout that time they where extremely professional and very helpful. We didn’t have many problems with our property but when we did they were fixed extremely quickly and very efficiently. We had three monthly inspections as part of our tenancy and we found these to be a great opportunity to express any problems we had as well as a great way for the landlord to ensure the property was being well looked after. Jenny was our main contact throughout the three years. Jenny is pleasant and very helpful and was a pleasure to speak to. Reeds Rains are a first class letting agency which look after their tenets and Landlords.
1/5
TrustpilotScored 1 because I can't give negative
Scored 1 because I can't give negative. Appalling rental company who should be ashamed of their total lack of tenant care. I was lied to directly by them on multiple occasions, twice left for 3 months without an oven and no care on their part to ensure it was resolved. Then their disgraceful moving out team made me wait just short of 3months for my deposit back and pathetic excuses given, had to take them to deposit dispute to get it back. Avoid at all costs
Hi Fraser,Sorry you have had a bad experience with Reeds Rains. After looking into it further it seems that the lettings teams is currently investigating the issue and will be able to assist you.Regards,Reeds Rains
1/5
TrustpilotDon't use to let your house
This company is the worst company I could ever imagine, whoever you go with go with anyone but this firm. I have had a tenant destroy my home, they did not visit for 10 months until end of tenancy and have to argue and wait 100 days to get deposit back even though they have all the evidence. They are a shambles especially Prescot office who basically lie to what they say, Mark my words you will regret using this company as I have and will never do any business with them. Now I have to pay £120 as he is disputing the deposit return, agreed to £500 but have to fight £200. Company is on their side they never visited and are to blame for letting the house get into the state it was. Please whatever you do never go with this firm.
1/5
TrustpilotWaste of time
Basically everything they do is show up to a viewing, after that they go AWOL , been chasing them constantly for the past few days after I have been told by the agent - Charlotte that someone else already put in an offer to the flat that I so much wanted . She highly recommended to call urgently at the office by 4 pm same day of the viewing (it was about 3:30 pm when we had this conversation) and her colleagues will help me out with starting the process. I am still calling 5 days later until they even decided to hung up every time I’m trying to call . Whenever they answered before that , Charlotte was never in the office and no one else was apparently dealing with the property. Well , you just wasted a week in my house hunting chasing you. Avoid at all cost if your time is precious.
5/5
TrustpilotAs a landlord that needs to downsize…
As a landlord that needs to downsize Reeds Rains are so professional, I’ve given them three properties in different times in the last few months and all three have gone under offer nearly making asking price. As more properties come vacant I will be doing the same offering them to Reeds Rain.Well done for the staff.
Thank you for your kind words and for choosing our services. We are delighted to hear that you have had such positive experiences with our team. We appreciate your trust and look forward to continuing to serve you in the future.
5/5
TrustpilotProfessional and Friendly agents
Mark took his time to assess the property and give an informed valuation. The staff carrying out the viewings were friendly and mindful of me working from home. The agents could be contacted by telephone or email and response was always very prompt.
5/5
TrustpilotBrilliant experience with reeds
After a big struggle to find a house for me and my son in the Bedworth area. Reeds rains were amazing and got me and my son into a lovely property very quickly. A Lovely team and great support! I had Sarah helping me and she was just awesome! So thank you all! I highly recommend.
We are so happy to hear that you had a positive experience finding a home for you and your son. We strive to make the process as smooth and stress-free as possible, and we are thrilled that Sarah was able to help you find the perfect place. Thank you for your kind words and for recommending us.
5/5
TrustpilotWould highly recommend Mark & his team…
Would highly recommend Mark & his team to anyone who wanted to sell their property . Very professional and it only took 3 weeks to sell, took care of every viewing, nothing was a problem Thankyou
Glad it all went smooth! Happy to help :)
1/5
TrustpilotWasters and money grabbers spastics for staff!
If I could put 0 stars I would! Reeds rains are the worst letting agents to go with the 4.5 years we’ve lived in our property in Bidford on Avon we’ve had problems with property. (Twice this happened)Boiler took them 3 weeks to sort we had no hot water for 3 weeks they didn’t care!! shower broke took them a month to sort they didn’t care! To top everything we’ve just moved out of the property and they’re only giving us half of our deposit back because the grass in the garden was long and they’ve had to cut it ( that’s because they’ve waited 3 weeks to check property) I might add!! They have no ppl skills no customer service couldn’t give a toss about anyone but themselves! Absolute morons I’ve been waiting nearly a month for my deposit back they’ve is saying it’s gonna be another 5/10 days! REALLY!!! Don’t go with these morons people they can’t organise a p**s up in a brewery in my eyes!
Hi Kevin,We apologize for the negative experiences you encountered during your tenancy with Reeds Rains. We understand your frustrations with the delayed resolution of maintenance issues and the handling of your deposit. We have sent you a request for more information, this will come from Trustpilot.Thanks,Reeds Rains
5/5
TrustpilotReeda Rains Macclesfield Supa Dupa Agents
James Segal and his team of Macclesfield Reeds Rains did a superb job of presenting ,marketing and selling of our property over a ten week period. James did a perfect presentation from start to finish and in particular Jaya is worthy of note, she became the go-between to us and our buyers and was always available to answer question and chase solicitors etc. All in all considering we have bought and sold in excess of 15 houses this was the most pleasant and professional experience that we have encountered in regard to estate agents. We will certainly use again. Well done James and team...
5/5
TrustpilotCannot fault Reeds at all
This review relates to the Stanley, Co Durham branch.I cannot fault Reeds at all. I’ve never sold a property before and I’m so glad I chose Reeds Rains as my estate agent; my mum recently listed her property with Signature and had a nightmare so I was aware that choosing the right agent was important. I instructed Woods, Reeds and Your Move to come value the property and Reeds stood out by a college mile. Glenn’s enthusiasm, local and market knowledge made me feel very comfortable with instructing Reeds. Once listed the property sold within 3 days and on the first viewing.From that point onwards, it was a dream to deal with Glenn, Ashleigh and Scott. Whilst the sale wasn’t seamless (due to solicitors) Ashleigh was excellent at keeping me updated and chasing through on everything required. I would definitely recommend Reeds Rains Stanley to anyone looking to sell their property. Fantastic service all round.
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Tell us what you need and we'll put you in touch. Reeds Rains (Newtownards) hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newtownards.
