Every review we hold for the Newtownabbey office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleIf you are looking for an efficient, friendly and good-value estate agent, you'd be hard pressed to find one better than Colin Graham Residential. Having just sold my house through the company, I can honestly say I am more than happy with every aspect of the sale. From the pricing strategy, through to help with getting certification for gas, every aspect was dealt with in a thoroughly professional and helpful manner. There was excellent communication with Colin's team at every stage - from first offer to dealing with solicitors. I have no hesitation in recommending this company to anyone looking to sell their property.
Maurice · 17 June 2017
Agent replied · 15 June 2024
Thank you for taking the time to review our company Maurice.
We’re delighted to hear that you were happy with the service.
Thank you again for your business.
Colin
★★★★★ 5/5
GoogleNadine and Jordan were very helpful updating my insurances. Top quality service. Would recommend!
Stephen · 16 April 2025
Agent replied · 16 April 2026
Thank you for your business and positive review Stephen, we’re delighted that you were happy with the service.
★★★★★ 5/5
GoogleHighly recommended Jordan and Nadine at CGR Financial LTD, very accommodating and very polite.
Dexter · 13 April 2025
Agent replied · 16 April 2026
Thank you very much for taking the time to leave feedback Dexter, it really means a lot to us.
★★★★★ 5/5
GoogleJordan & Nadine were both amazing at sorting my mortgage and insurances for my first home. Always friendly and easy to get in contact with. They explained every step of the process thoroughly which was extremely helpful.
Ciara · 17 June 2025
★★★★★ 5/5
GoogleI was impressed by this estate agents. I was buying a home and was kept updated throughout. Maggie was brilliant; she was on the ball and helped make the process less stressful. I was chuffed to be given a gift when I picked up the keys. This special touch was much appreciated. Well done :-)
Claire · 16 June 2022
Agent replied · 15 June 2024
Thank you for taking the time to review our company Claire.
We’re delighted to hear that you were happy with the service.
Thank you again for your business.
Colin
★★★★★ 5/5
GoogleBought my first house through Colin Graham recently - very professional and kept me up to date throughout the purchase. Special mention to Jason who walked me through the whole process from start to finish and always went out of his way to support with any questions or queries I had. Thank you!
Gareth · 16 June 2022
Agent replied · 15 June 2024
Thank you for taking the time to review our company Gareth.
We’re delighted to hear that you were happy with the service.
Thank you again for your business.
Colin
★★★★★ 5/5
GoogleVery professional agent with great comms. Other agents could do well by taking note. Special thanks to Jason.
Michael · 12 October 2024
Agent replied · 12 October 2026
Thank you for your business and positive review, we’re delighted that you were happy with the service.
★★★★★ 5/5
GoogleProfessional team from start to finish. Great communication at all stages of our process.
Connor · 26 March 2026
Agent replied · 16 April 2026
Thank you for your kind review Connor, we’ll be sure to pass it on to the team.
★★★★★ 1/5
GoogleHorrendous experience. Bought a house from Colin Graham Residential and after waiting months to complete on the house they threatened to convince the seller to put it back on the market for more money. When I collected the keys, they didn't even check who I was and had left them in a marked envelope lying on a table at their front door, anybody could have lifted them.
Further to your reply , I completed on the house last June. I'm happy to share the phone conversation where one of your staff said they were planning to talk to the sellers to convince them to relist the property for a higher price just over 1 month before it completed.
R · 12 October 2023
Agent replied · 15 June 2024
Thank you for your feedback ‘R Lockhart’. We have checked back on our system and we have not recently completed for anyone under this name. Please contact our office to allow us to investigate the matter further.
Unfortunately what you claim can not be true. The only way a property would be remarketed with our company would be at our client’s instruction, and it would be to achieve a successful sale within a reasonable time period, not to encourage a higher price as you state.
Again, we are baffled by your statement in relation to the keys but happy to discuss when you make contact.
Many thanks,
Colin
★★★★★ 1/5
GoogleVery poor overall experience and ended up wasting my time. I dealt with several estate agents before and sadly this was definitely the worst experience I had. It was very difficult to get any information from them, they didn't listen and it felt like all that matters is their commission. I actually found one of their agents quite rude.
In response to the comment left by the agency:
It's always easier to say that a review isn't genuine if it's negative. I assure you that this review is a true reflection of your customer service.
Mags · 12 October 2023
Agent replied · 15 June 2024
Thank you for your feedback Maggie. Please contact me at your convenience to discuss further, and to establish whether this is a genuine review.
We pride ourselves on customer service and we receive positive feedback in relation to this on a regular basis. If you did not have the same experience I would be keen to find out about it.
Many thanks,
Colin
★★★★★ 2/5
GoogleGot the house sold so no issues with that though a blind dead man could have sold a house in that market. Once agreed was pushing us to complete. Basically siding with the buyer, need to realise who’s paying them a lot of money to quite frankly do nothing.
Rather than invoice me they invoiced my solicitor which was more than agreed. Luckily my solicitor rang me about it.
Unfortunately I would imagine most EAs are the same
Stephen · 12 October 2023
Agent replied · 15 June 2024
Thank you for your feedback Stephen. We have checked back on our system and have no clients by the name of Stephen Martin. Please contact me to discuss the matter further and to establish whether this is a genuine review.
We pride ourselves on customer service and we receive positive feedback in relation to this on a regular basis.
Many thanks,
Colin
★★★★★ 5/5
GoogleExcellent company and excellent service, cant fault at all
Gareth · 2 April 2026
Agent replied · 16 April 2026
Thank you for your kind review Gareth, we’ll be sure to pass it on to the team.
★★★★★ 5/5
GoogleI would just like to thank Colin and his whole team for their hard work in selling my house! They were professional yet friendly, kept me updated throughout the process and gave timely, expert advice. Colin's team helped me through what could have been a stressful process but their commitment to excellent customer service made my life so much easier, regular updates via phone & viewings confirmed by email gave me confidence that my property sale was in the best hands possible - if you are looking for an agent who will treat you as an individual, listen to your concerns and offer the best advice, then choose Colin Graham Residential.
Louise · 16 June 2023
Agent replied · 15 June 2024
Thank you for taking the time to review our company Louise.
We’re delighted to hear that you were happy with the service.
Thank you again for your business.
Colin
★★★★★ 5/5
FacebookAfter what has seemed to be the most stressful year our lives, we cant thank ashley and the rest of the team enough for all their help with our move/Sale and buying our new home, Especially after covid derailed our plans a little, No question, Phonecall or email was ever too much for ashley the reasurrance and support was much needed at times. I Would highly recommend Crr to anyone, Thank you All again for your help, Every hurdle was now worth it, Now we have keys to our new home x
Chloe-louise · 18 December 2020
★★★★★ 5/5
GoogleI would highly recommend Colin Graham estate agents to anyone looking for a professional and reliable agent. They are always extremely helpful and accommodating.
From valuation to professional photographs, setting up viewings and prompt customer feed back the whole team is an absolute joy to work with.
A special mention of Andrea and Maggie for a very smooth sale: I couldn't have asked for a better experience.
Thank you all so much for your help
Michael Smith
Michael · 16 June 2023
Agent replied · 15 June 2024
Thank you for taking the time to review our company Michael.
We’re delighted to hear that you were happy with the service.
Thank you again for your business.
Colin
★★★★★ 5/5
GoogleA dream to deal with, efficient and professional, could not recommend enough. thank you!
Leeanne · 16 November 2025
Agent replied · 16 April 2026
Thank you for your kind review Leeanne, we’ll be sure to pass it on to the team.
★★★★★ 5/5
FacebookWe recently bought our first home from Colin Graham Residential and the process was made much easier by the team at Colin Graham. The staff were professional, helpful and very knowledgeable. Simon was an excellent point of contact and kept us informed about all developments. William was fantastic at his job and sorted out all our mortgage and insurance needs. The whole team made the process of becoming a home owner enjoyable and we would highly recommend Colin Graham if you are buying or selling a property . Thank you for the great service and the lovely house warming gift.
Kelly · 19 November 2017
★★★★★ 5/5
FacebookBought my first home through Colin Graham Residential about 8 weeks ago. As a first time buyer I had no idea what I was doing. Jonny and the team were so helpful from day one, everything moved really quickly and the process was hassle free. They even gave me a lovely hamper of goodies when I picked up the keys. Would highly recommend CGR and a massive thank you to all for helping to find me my new home.
Emma · 12 June 2018
★★★★★ 1/5
GoogleMisleading advertising.
We sold our house 3 months after the company put this post up and within the year they spoke about on the advert. Sadly the company did not honour the offer for us. My wife is an NHS worker. I complained to the Advertising Standards Authority about the misleading advert. The ASA felt Colin Graham Residential’s advert breached their code and was misleading- see image attached. I feel this advert was put up to make them look good. However, it was unfortunate they did not honour it. Very poor form in my opinion. Will not recommend or use them again.
Chris · 16 June 2022
Agent replied · 15 June 2024
We note your review Chris.
As explained to both you and your wife on a number of occasions, by phone and email, by me personally, the promotion was only advertised on the 5th April 2020. Your home was listed and ‘sale agreed’ two months prior to the promotion being announced, commencing, or even being thought of.
Although we would have loved to have extended the promotion prior to the date it was announced, and indeed to include key workers too, it was simply not financially feasible to do so. The promotion ended up saving NHS staff over £50,000 in fees. Not bad for a small company.
At a time of huge economic uncertainty, we as a company decided to focus on helping the community, rather than focus on profit or survival.
Frustratingly we have learned that however much you do to try to help the community, you will never please everyone.
Colin
★★★★★ 5/5
GoogleWe recently moved home and Team CGR looked after every aspect of our move. From the standard of photographs to pricing our home, then finding us the perfect house for us to make our new home Colin and his team were unbeatable.
The professionalism and outright hard work from CGR was the overwhelming reason we were able to complete our move.
We had a long and challenging chain which the team navigated on our behalf. I have no doubt other agents would not have the structure and teamwork to pull all parties together for our move.
We cannot thank Colin and everyone at Colin Graham Residential enough for helping us.PositiveProfessionalism
Kenny · 16 June 2022
Agent replied · 15 June 2024
Thank you for taking the time to review our company Kenny.
We’re delighted to hear that you were happy with the service.
Thank you again for your business.
Colin
★★★★★ 5/5
GoogleVery Professional & Helpful team, Will go above and beyond to assist and support you with any query
Bradster · 1 September 2025
Agent replied · 16 April 2026
Thank you very much for taking the time to leave feedback, it really means a lot to us.
★★★★★ 1/5
FacebookMisleading advertising.
We sold our house 3 months after the company put this post up and within the year they spoke about on the advert. Sadly the company did not honour the offer for us. My wife is an NHS worker. I complained to the Advertising Standards Authority about the misleading advert. The ASA agreed with me and felt Colin Graham Residential’s advert likely breached their code and was misleading- see image attached. I feel this advert was put up to make them look good. However, it was unfortunate they did not honour it. Very poor form in my opinion. Will not recommend or use them again.
Chris · 29 October 2021
Agent replied · 20 March 2026
We note your review Chris.
As explained to both you and your wife on a number of occasions, by phone and email, by me personally, the promotion was only advertised on the 5th April 2020. Your home was listed and ‘sale agreed’ two months prior to the promotion being announced, commencing, or even being thought of.
Although we would have loved to have extended the promotion prior to the date it was announced, and indeed to include key workers too, it was simply not financially feasible. The promotion ended up saving NHS staff over £50,000 in fees. Not bad for a small company.
At a time of huge economic uncertainty, we as a company decided to focus on helping the community, rather than focus on profit or survival.
Frustratingly we have learned that however much you do to try to help the community, you will never please everyone.
Colin
★★★★★ 5/5
GoogleI have just completed the sale of my home through Colin Graham Residential and I have to say I have dealt with many estate agents, and the team here are by far the most professional, responsive and proactive that I have come across.
Nothing was too much trouble, I felt supported throughout the sale and I wouldn’t hesitate to recommend that others use them!
Top class service - thank you!PositiveResponsiveness, Professionalism
Kerry · 16 June 2022
Agent replied · 15 June 2024
Thank you for taking the time to review our company Kerry.
We’re delighted to hear that you were happy with the service.
Thank you again for your business.
Colin
★★★★★ 5/5
GoogleThank you so much to Colin and the team for their expert service, support and guidance. The whole selling process was made much easier and less stressful due to this team. Communication and advice was excellent at all stages of the sale and all staff were extremely approachable and knowledgable. Would highly recommend. Thank you!
Gemma · 12 October 2023
Agent replied · 15 June 2024
Thank you for taking the time to review our company Gemma.
We’re delighted to hear that you were happy with the service.
Thank you again for your business.
Colin
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