St Modwen Homes Newton-Le-Willows reviews

★★★★★ 1/5

Trustpilot

We have been living at the Glan LLyn…

We have been living at the Glan LLyn development for 3 years this October coming. Whilst initially we were sold the dream and couldn’t fault the sales process (as expected on reflection) once St Modwen had secured the sale of our home, this is where the problems occurred. We have been left with endless amounts of snagging work not resolved , ranging from stones under vinyl flooring to floors latex blown. Although flagged before our 2 year cut off, St Modwen now will not resolve these issues leaving us to resolve poor worksmanship ourselves at a cost to us. Not only this roads have been left damaged by plant and also not laid with tarmac nearly 3 years on. We pay a maintenance fee for the green areas down our road to be maintained, again this contractual agreement has not be fulfilled leaving the road looking like an incomplete overgrown mess. Seeing as persimmon are the renowned cowboys of new housing development and St Modwen have a lower trust pilot rating , I don’t think I need to say anymore. Oh and I haven’t even touched upon the live mains feed that was stripped back to the copper sitting within a cm of my water feed to my electric shower.. not sure how that didn’t kill anyone…Highly recommend to go to an alternative developer and think twice before getting sucked into their well oiled sales funnel.

Ben · 26 June 2021

★★★★★ 1/5

Trustpilot

Great first experience, terrible aftercare.

We have recently purchased a house on Bagnall Meadows. I cannot fault the initial experience from St Modwen, the sales team and construction/site management team when they were on site were absolutely brilliant. When they left it all started to go downhill. We are having numerous problems with our estate and St Mowden do not seem interested and it is also impossible to get a response from anyone at customer services and the site management team now. St Mowden are refusing to hand over the site to the council but are also not maintaining the site despite this, most of the areas are overgrown with weeds and dead plants,  they have forced the residents to pay a management company called Mainstay who are not fixing snags and fixing the issues raised by the residents even though they are a safety hazard. We as residents are forced to pay a hefty maintenence fee for the site, we have raised our concerns as they areas we pay to maintain such as roads, parking and green spaces are not being maintained effectively, we have attempted to raise this multiple times but they do not seem interested and appear to be ignoring us. Also as a company who pride themselves on looking after the environment, we were delighted to find out that they would revert the building yard opposite our house back to a green space as it was initially a conservation area once they had finished building, and that they were no longer planning to build on it. This swung the sale of our house. They left site in January 2021. It has took them 6 months to reply to our concerns as it is still a building yard full of rubbish and we are now advised they are to be building flats and more houses opposite our house, despite the conservation area and the fact that area has flooded twice in the past 12 months from the stream flowing through it.  Would i buy from St Modwen again, based on the after care probably not.

Jordan · 23 June 2021

★★★★★ 5/5

Trustpilot

The whole process

The whole process, from initial visit to the show room, to moving in, from a St Modwen's point of view has been excellent. Friendly, efficient staff, nothing was too much trouble, with advice, help and assistance etc. Once moved in the site team have been brilliant, helping with skips, and any problem solving, of which there were only a few. Everyone who I have dealt with has been a credit to the company, and I would highly recommend the build quality, house layouts and staff to anyone and everyone.

Danny · 9 June 2021

★★★★★ 5/5

Trustpilot

Very satisfied

We bought a St Modwen Homes new build having agreed the purchase in October/November 2020, and we completed late March 2021. The property itself is lovely and we have no complaints, in fact only had half a dozen snagging items and having previously bought a new build which had in excess of 20 (different builder) and we had to get NHBC involved, this was very refreshing to have no such issues.We also part exchanged our previous property and felt we got a deal that worked for us which was pleasing.

Rowan · 9 June 2021

★★★★★ 1/5

Trustpilot

Really poor job at all levels

We bought our St Modwen home last November and from the very beginning the sales team acted like they were doing us a favour by selling us anything at all.We were lied to by a sales rep that the kitchen design was too late to change, the other woman had no idea what was she on about when it came to tiling or add on items... never managed to answer any of our questions or just fobbed us off by saying that they can't do what we were asking for (the other member somehow did manage to help with the same queries).Anyway, we did buy the property as it's in a lovely setting but I would not recommed St Modwen to anyone... We've had a hilarious amount of issues with the house from day one as well, the insulation is outrageously bad in one upstairs bedroom (recorded 15°C several times in winter while it was 20°C in the master), and it is yet fixed... really poor quality in overall.

A · 2 June 2021

★★★★★ 5/5

Trustpilot

Annika from customer service (north…

Annika from customer service (north west) was really helpful and managed to source the hinges needed for a kitchen cupboard which are being sent out to us.

Customer · 4 October 2023

★★★★★ 4/5

Trustpilot

My experience with Customer Services

My experience with Louise Williams on the Customer Services Aftercare Team has been nothing but positive. She has done everything to speed up outstanding repairs and is always friendly and professional in her approach.

Sue · 20 March 2023

★★★★★ 5/5

Trustpilot

Sarah from the sales office was so…

Sarah from the sales office was so friendly and caring.. explained everything to us and keeps us up to date at all times. We also had an email conversation with Paula.. she was also very nice and both adds the human touch which goes along way

Miss · 6 October 2021

★★★★★ 5/5

Trustpilot

Ritchie had done some paint work in my…

Ritchie had done some paint work in my house. Excellent job, very professional. 100% recommended him.Mj

Marina · 26 May 2024

★★★★★ 2/5

Trustpilot

Garden let it down

The house is well built and the customer service fantastic. What’s really let the whole thing down is the garden. Not enough drainage was put under the turf and the whole garden is patchy and lumpy with the water sitting on the lawn in the winter, making it a boggy mess.It would be easier if they didn’t put turf down at all and just left it as clay to allow the owner to put down sufficient drainage. Had I realised this I would have put money aside to landscape the garden. I now have to find this extra spend to make the back garden a useable space.

Ms · 13 May 2021

★★★★★ 4/5

Trustpilot

Overall really pleased with the house

Overall really pleased with the house, the design and the build quality, the finish is very good. The onsite team were very pleasant to deal with and sorted out minor issues soon after moving in. Love the open space and the woodland walk on the edge of the estate, downsides the cupboard space in the kitchen is very lacking, not one double cupboard for crockery and the grass in the garden was just thrown down, over holes filled with water and on the top of pieces of metal that were protruding.

Leon · 4 May 2021

★★★★★ 4/5

Trustpilot

Would be 5* but gave to say 4*

This would have been a 5 star rating however there are still some outstanding snags that have not been sorted 6 months after moving in and I have to mark the rating down due to this. St.Modwens have made an excellent home for us and we expect some issues after we moved in however these remain outstanding and I have had to chase a few times to get them to book in tradesman to rectify them. We haven't had any major issues saying this and on a whole have been very happy with the build of our home and the communications with the customer care team. The houses that they build are of a good specification, with high ceilings, big windows, ring doorbells, the nest thermostats, multi media plate and have really put a lot into the conservation of the site. The only real criticism would be the walls (nothing solid) however this is across the board when it comes to newbuilds and you have to pick your fixings wisely! On the whole I would recommend St.Modwens as a builder and would buy another from them (if we were planning on moving that is) however this is our forever home and will be happy here for many years to come. I would say, do your research on the site, the plans, the contractors they are using and obviously check trust pilot ;-)

Miss · 29 April 2021

★★★★★ 5/5

Trustpilot

I cannot recommend St Modwen enough at…

I cannot recommend St Modwen enough at the moment, I’m not in my house yet but so far the whole experience has been fantastic. Caroline, Vivienne & Helen at Locking Parklands have been so helpful & lovely. Really kind & caring people.

Lucy · 26 April 2022

★★★★★ 3/5

Trustpilot

St Modwens claim to care about the environment but is it just marketing?

St Modwens claim to care about the environment but like all house builders their real goal is to maximise their profits. They have enticed us to buy with the promise of accessible woodland and then proposed to cut it down for more housing. After a long and concerted fight by residents, they eventually backed down and withdrew their proposals. The community wants to work with St Modwens to ensure that the woods, wetland and other green areas are managed for the benefit of the environment. We have asked for an environmental management plan to be prepared but have seen nothing yet. If they really cared about the environment they would put the woods into a trust so that it can be properly managed for biodiversity not destroyed for their profit. We will continue to maintain a watch.

Mrs · 9 April 2021

★★★★★ 1/5

Trustpilot

didn’t meet building regs at time of construction!!!

St modwen are responsible for constructing Wembley Central apartments, where we were unfortunate enough to buy a flat. They began construction here around 10 years ago and now this building has been hit by the ‘cladding scandal’. The building was never compliant with building regulations at the time of construction. An external wall survey has been done and shown they didn’t install proper fire breaks in the building . They used an insulating material which has never been fit for purpose for a building over 18m. Tests on the insulation were stopped after 22mins because of a ‘raging inferno’ . Our managing agent has applied to the government fund for help with the cladding but it doesn’t cover the defective structural issues within the building meaning the bill will be footed by leaseholders. We are currently paying £300 a month per flat for ‘waking watch’ fire wardens to patrol the building 24hrs a day because the fire department are that concerned about our safety in the building. If I were you, don’t buy from this company. They are clearly incompetent.

Stefanie · 8 April 2021

★★★★★ 5/5

Trustpilot

Llio Cuthbert

Dan the man strikes again you you want things sorted his the one that does it thankyou

Llio · 24 April 2024

★★★★★ 5/5

Trustpilot

excellent service as we were…

excellent service as we were entertained even we were just walk-in clients. documents for our review were also thoroughly explained and house optional/additional features were also well explained. House turn over and review TBD - hopefully sooner than later :p

Kiko · 5 July 2022

★★★★★ 5/5

Trustpilot

Awful after sales service from St…

Awful after sales service from St Modwen. However, the service we have had from Robert, the general and very skilled technician, has been outstanding.

Andrew · 21 November 2023

★★★★★ 5/5

Trustpilot

Fantastic customer service

We may have had a few snags/problems with St.Modwen, but one thing is for sure that they have always sorted them with great customer service. As all new build properties we had a few snags along the way and St.Modwen actually missed a window off our property and put a window in the wrong place. However they made sure everything was as near as perfect for when we moved in. Their customer service manager has been great ticking off our snag list and considering the current restrictions with covid we no longer have any snags. We have a lovely home and a great community thanks to St.Modwen and the Egstow Park team.

Christian · 2 March 2021

★★★★★ 5/5

Trustpilot

John stillwater Excellent at customer…

John stillwater Excellent at customer service.Always ready to help to solve our issues with a smile .t

Shibin · 16 April 2024

★★★★★ 1/5

Trustpilot

Barbara at the Victoria site was…

Barbara at the Victoria site was brilliant, however due to circumstances we had to pull out on the plot. When reserving I was told my £500 was fully refundable; however, its been 2 months and I still have not received my cheque in the post. Every time I call head office they dont know what I am talking about, fob me off and put the phone down. If it was £50 i would have let it go but £500 alot of money, think twice about reserving if your not 100000% sure.

Chloe · 16 January 2021

★★★★★ 5/5

Trustpilot

Needed to move quickly

Needed to move quickly and St Modwen did all they could to make it happen.was kept updated on progress often.

Dave · 6 February 2024

★★★★★ 1/5

Trustpilot

4 years in and still issues outstanding…

4 years in and still issues outstanding but informed them not to bother. Only way to get issues rectified is to chase multiple times and escalate and in fairness, it is at least completed then, but it shouldn't be that way. They are out to blame the customer at every opportunity without any acknowledgement of the truth and have no respect for the customer. Not at Moen but we were told the land opposite our development would remain as green space and they sold it to another developer to build on.We weren't kept informed of the build throughout despite reserving 6 months prior to completion, home demo was a nightmare (rearranged 4 times on the same day last minute - I left work each time, and the house was not finished) and pushed for an unrealistic completion date in line with their financial half year end (31st May) so be aware of any May or November completions. Later blamed us for delay and threaten to withdraw incentives for not being in a position to move when the fault was theirs. Have no firm records of what they pay their works teams/contractors to install and then change the story to suit their own narrative when they realise their error will cost them - this is evidenced with their accusations of our patio extension, where they claimed we paved over existing drainage, which never existed in the first place. I find it shocking that on one hand they claim the houses are standard and can't be altered from the plan, and then they don't know what they're paying contractors to lay! St Modwen need to learn some basic empathy - they seem to repeatedly fail to realise you're selling a dream and people's forever homes, yet fall well short of their marketing claims. They also had a complete lack of acknowledgement that I cancelled an appointment to attend a funeral - I had to repeat the reason for the cancellation when the rep was clearly annoyed at the (reasonable) request. Tip - make a subject access request, it gives a huge insight into disrespectful, untrue and abhorrent comments made by them about customers and evidences their shocking working practices.

St · 7 January 2021

★★★★★ 5/5

Trustpilot

Locking Parklands

The customer care team have been nothing but helpful in making the move into my first home stress free any issues they have addressed immediately and I am very grateful! Thank you

G · 30 March 2023