St Modwen Homes Newton-Le-Willows reviews

★★★★★ 1/5

Trustpilot

As another customer has reported

As another customer has reported. Having put down a reservation deposit we unfortunately had to withdraw. Despite numerous emails, phone calls and promises from St Modwen Homes, Locking Parklands, our money has still not been refunded. We have been told the money has been paid into our account but this is not the case. We have been promised a phone call to discuss, but we are still waiting. Unfortunately we feel that we are not important and we would not recommend this company to others.

Beryl · 29 March 2022

★★★★★ 1/5

Trustpilot

I strongly recommend you don't buy from…

I strongly recommend you don't buy from these cowboys!!Our new house has been riddled with plumbing errors and some cosmetic stuff. Everytime they came to do touch ups or fix the problem the issues always reoccurred.Now it's been over 2 years and St Modwen are now refusing to carry on this work, so now I'm left with leaks in my house from dodgey plumbing which in turn is leaving damp patches around my house. I'll never use St Modwen ever again!

Tim · 6 March 2022

★★★★★ 1/5

Trustpilot

Avoid avoid avoid

Avoid avoid avoid. What can I say. They’ll promise the earth and deliver you a house with 100’s & 100’s of issues that’ll take years to sort. They’ll blatantly lie to you via email and the phone. Plumbing will be back to front, walls out of line. Dangerous electrical defects. Roads still not done after 4 years. Awful customer service.This is for Weogoran Park, you can even search for it online and the issues as the local papers and the Daily Mail covered the problems.

Bob · 22 February 2022

★★★★★ 5/5

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Glan Llyn

A great experience overall, I am very pleased with my new home and everyone has been very helpful and accommodating I would recommend St. Modwen Homes to others based on their excellent customer services, communication and friendly staff.

Rhianne · 13 March 2023

★★★★★ 5/5

Trustpilot

Fiona at the Blythe Fields

Fiona at the Blythe Fields hub has been completely amazing. Any questions we have had she answered timely and if she couldn't find the answer that day she would call to let me know it would be the next day. Absolutely wonderful customer service.

P · 19 July 2022

★★★★★ 5/5

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Snibston Mill

Excellent Communication,Very helpful staffs Kyle,Ellis and Rebeca.

Samrat · 16 December 2024

★★★★★ 5/5

Trustpilot

A Positive Experience.

Excellent service from the sales office to the site team. Very efficient, courteous and friendly workforce. Any snagging problems dealt with straight away.

KathR · 15 March 2024

★★★★★ 5/5

Trustpilot

Cannot fault our St Modwen Home

Cannot fault our St Modwen Home. From the sales team to the site team. We would definitely buy from them, only problem is, we don’t plan on moving!

B · 24 November 2023

★★★★★ 1/5

Trustpilot

Yet again lack of communication with…

Yet again lack of communication with customer services We had customer service manager to visit our property to address all building errors that St Modwens had made , well he agreed with us that the mistakes should have not happened and that the workmanship was not up to standard , he promised to contact that same afternoon after his meeting , oh what a surprise no phone call ,so i said an email , oh what a surprise no reply , next day still waiting for a phone call so sent yet another email but what a surprise no response. This company should not be allowed to trade they expect people to move into they’re homes before they are even complete, drives not completed , porches not completed painting not completed, the lust is endless . This company are breaking contract rules as the homes are rushed and not completed property. People please avoid this company. If customer services manager Geraint Powell doesn’t contact you then what chances have we got AVOID ,AVOID , AVOID . We will continue to warn other of this company

Mr · 1 December 2021

★★★★★ 5/5

Trustpilot

Lauren from customer services is always…

Lauren from customer services is always accommodating. She is very helpful, polite and responds in a timely manner.Very satisfied with her friendly approach.Aruna

Aneka · 1 March 2024

★★★★★ 5/5

Trustpilot

Such a great and refreshing experience

From the initial contact, through to viewing the show home and then through to completing the reservation it has been a great experience. The consultants answered my questions and provided relevant documentation. Nothing has been too much trouble in helping me making a decision to reserve.

David · 21 February 2022

★★★★★ 5/5

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Excellent communication and good…

Excellent communication and good customer service.

Samrat · 16 December 2024

★★★★★ 1/5

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Rip off Britain …

This company needs a complete overhaul , there’s no consistency in any department . The management team are having relations with the builders and using them to threaten customers if they complain about quality of build . Get this company on RIP OFF BRITAIN .

Wifey · 6 April 2022

★★★★★ 4/5

Trustpilot

Absolutely amazing Simon the sales man…

Absolutely amazing Simon the sales man has been so kind site have been amazing and they are so supportive beautiful home all clean tidy and The amount of support and love I have been given is exceptional so thankful and I recommend them so much xx

Lubabah · 14 January 2022

★★★★★ 1/5

Trustpilot

Bought a house 2 years ago.

Bought a house 2 years ago.List of snags are endless.The are crooks and liars don’t stick to agreements. Build quality is appalling.

Arvinth · 5 March 2024

★★★★★ 5/5

Trustpilot

5 Stars

I really liked how the team from the sales department works so far, they explain the details quickly and qualitatively and they answer very quickly to emails or calls! thank you! I hope everything will be ok until the end

VIOREL · 17 October 2022

★★★★★ 5/5

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Since having moved in the only person…

Since having moved in the only person that can be given 5 stars is Ritchie who was professional and knew his job well

Mohammed · 9 February 2024

★★★★★ 1/5

Trustpilot

Please Read, think and think again

Please think and think again before buying from St Modwen. Initially the experience was good (as they didn't have all my money). On handover I felt very rushed to go around the house and quickly sign. When I didn't want to do this I was hounded in every room whist I made a snag list. I understand lots of things might come out of the wood work in time which is why you can collate a snag list in the first 2 weeks ... So they say. Now to the snag list post handover. Trying to get them to do anything to any kind of standard is terrible. You will be promised the world and will be delivered nothing. You will be forgotten about until you recall them when they will make excuses and offer more promises. I recently found my boiler is a 15kw. Now this shouldn't be an issue but my house is quite large (4 bedroom, 3 bathrooms, 2 living rooms) which a 15kw boiler simply doesn't hit every room. They have told me they have investigated and that is correct although my friends in same house down the street all have 18kw?? I'll be brief with outside the property, you will find St Modwen will NOT put any topsoil down on your garden. Instead you will find a cluster of rocks, bricks cement, sandwich wrappers, plastic bottles, scaffolding clips ( in abundance) and no under lawn drainage. I've had to landscape the whole thing as I'm just exhausted with their customer services, which I actually think is one of their tactics. I would describe their customer service like an abyss of hopeless lies, frictional confrontation and endless disappointment. I have really tried to be honest with this review and hope it helps someone. If I had my time again I would not have purchased this property

Michael · 13 August 2021

★★★★★ 3/5

Trustpilot

A few issues, but fairly happy.

We had a very good initial experience with St Modwen when buying the home.We had quite a few miscommunications and no one could tell us a straight anwser about the part exchange and would not put us in contact with the part exchange team which meant we had to always go through a middle man, which meant a longer waiting time for issues to be resolved.We had a difficult time communicating with one particular member of staff. We also were only offered extras that we asked for, we were never shown an extras sheet or offered any extras with the house that we may have wanted.We are very very pleased with the house, however we are still waiting for the fence issue to be resolved as it is still able to be seen through, we have contacted the site manager numerous times about this but it is still unresolved. They keep telling us that this is the first time doing a fencing like this but that is absolutely no excuse for how we have been left with it for the past 3 months. This is upsetting as there are builders constantly walking past and looking in, I am currently breastfeeding our son and I would like to be able to sit outside in my own garden without the worry of people being able to see.

Freya · 12 August 2021

★★★★★ 5/5

Trustpilot

The service that we received throughout…

The service that we received throughout our homebuying journey was incredible. As we are first time buyers we were really unsure of the processes and how things worked, but the sales team talked us through it and were there on hand to help with everything. The house itself is exactly what we had wished for. Spacious, great layout and most importantly the build quality is second to none. We have had no issues/snags with our new home which is why we would recommend St Modwen Homes so highly. Thank you to the team at St Modwen Homes, you have gained customers for life.

Mr · 12 August 2021

★★★★★ 5/5

Trustpilot

Modern, stylish houses

We have recently visited a new development from St. Modwen Homes.The houses are very stylish, modern and practical in their layout. The location is great, very good transport and surrounded by green spaces. The sales team are really helpful and knowledgeable. Friendly, professional customer service.

Csilla · 27 January 2022

★★★★★ 1/5

Trustpilot

We bought from St Modwen Homes

We bought from St Modwen Homes, in good faith almost 2 years ago. It is deplorable that St Modwen took our money and are in no hurry to rectify their mistakes. A failed thermal test. Unstable floors. Down pipe hanging and fell on us.,( it is still hanging). Drain in wrong place. Non-existent job completion checks, at one time causing injury. Poor quality build, poor quality work, defective front door, draughts from all skirtings, defective windows and vents, lumpy raised sills, plug sockets dislodged, light switches dislodged, lumpy walls, cracks and ridges, roof problems...the list goes on, so much more outstanding!. A history of being forced into micro- managing works. Disorganised customer care constantly inconveniencing us and do not communicate effectively. Time taken off to accommodate works that do not happen and left chasing St Modwen for answers, or contractors turning up unannounced or entering our property without permission, climbing gates, breaking items. Lived in a building site, from the onset, house was not even clean when we moved in and had to live in plaster dust and paint fumes for months. Contractors damage things and we are left to jump through hoops to get it rectified. Illness caused by ST Modwen Homes who claim to care. Checks on our home go missing in the transition to the next phase admitted by st modwen homes??? Former Project Manager declared they were concentrating on the start of the next phase and as our house was at the end of that current phase it got overlooked and he assumed it was fine, therefore he/the powers that be, did not properly check our home. We have paperwork signed off by a trainee with no counter signature. Top level Directors are aware and simply do not care. A highly upsetting experience preventing us from enjoying this home even now. Words cannot describe the destress ST Modwen home builders have caused us. Our home is a far cry from the literature and advertising that is used to lure you into buying with ST Modwen Homes.We have contacted our MP and considering going to the press with all facts as we are hitting a brick wall at every turn. We have given ample opportunity for St Modwen Homes to restore our faith in them yet this Never Happens ! They have had our Money and that’s all there interested in.***********I would like a response on here please ?and why The customer service Director has advised Marketing not to respond ?

Darren · 19 July 2021

★★★★★ 3/5

Trustpilot

The agent in HK is excellent but in…

The agent in HK is excellent but in terms of the actual property developer, we were not contacted at all other than the request for review. So although the agent was fabulous throughout, can't really provide an input other to say the service has been average.

Louie · 24 November 2021

★★★★★ 5/5

Trustpilot

Love it

Love itAmazing support. Wonderful peopleBeautiful home

Faiye · 20 November 2024