St Modwen Homes Newton-Le-Willows reviews

★★★★★ 5/5

Trustpilot

GLAN LLYN

This is the first new build we have bought and only the second time we have moved house in nearly 40 years so we didn't know quite what to expect, but we needn't have worried. The whole team from Simon and Toni in the sales office to Liam, Matt and Josh on site, plus the tradesmen, have gone way beyond what we expected. All have been very professional, friendly and courteous, nothing has been too much trouble. It's actually quite refreshing to be able to trust somebody to do what they say they will do. Well done guys! Much appreciated.

Kathryn · 1 February 2024

★★★★★ 1/5

Trustpilot

I have been in my St Modwen home in…

I have been in my St Modwen home in Hilton Valley estate for 2 years. Like all new homes there has been a few problems, most have been sorted with a satisfactory outcome until recently. My front door lock failed in the early hours of the morning recently, fortunately I had my mobile phone with me but was unable to connect to the St Modwen’s emergency number. With much difficulty I ended up having to contact an emergency locksmith who eventually was able to get me inside and secure again. St Modwens are now refusing to pay the expense I have incurred, excuse is because I didn’t go through their emergency helpline. I tried several times to contact that number and was unable to get through! What else was I supposed to do! I am a pensioner, registered as blind and also have mobility issues and I am absolutely disgusted at their attitude on this issue.

Consumer · 31 January 2024

★★★★★ 5/5

Trustpilot

Excellent service

Jess was extremely helpful to me and helped me by answering all my questions and talking me through the reservation process.I am very impressed with how much I can chose for my new home which makes it feel like its really mine. It has been really easy and quick throughout.

Emily · 9 August 2022

★★★★★ 5/5

Trustpilot

Defects repair by Ritchie

Ritchie came over to fix some defects. If the management of this company were as conscientious & caring as Ritchie then St Modwen Homes would be a pleasure to deal with but unfortunately it took one member 9 months to return a call & wasn’t even apologetic. Shame really as it’s the staff, Gabrielle & Ritchie making up for managers who are only interested in bonus rather than the customer. Thank you 🙏 to Ritchie & thank you 🙏 to Gabrielle.

CS · 26 January 2024

★★★★★ 5/5

Trustpilot

Now moved into snibston mill

Now moved into snibston mill. From start to finish kyle was excellent. When I moved in I was very dubious after watching way to many YouTube snagging videos to the point where I booked one of them to do the snag.

Chris · 21 August 2025

★★★★★ 5/5

Trustpilot

It was a good experience starting this…

It was a good experience starting this journey and Kyle has being Soo exceptional.

Ifedayo · 19 April 2026

★★★★★ 5/5

Trustpilot

Matt Thorpe is very nice

Matt Thorpe is very nice, easy communication and fast to fix all the problem.

HT · 5 December 2024

★★★★★ 1/5

Trustpilot

Awful company

Awful company. The only part that ONE guy was hood with was the sales (purely as it benefitted them)… since we’ve moved in we’ve had nothing but trouble with parking, works and complaints- issues raised are ignored. Owners of 1 bed flats aren’t informed on anything whereas 2 bed flats are… for example recently people with two bed flats received a letter saying there will be works in our carpark for 4 weeks but the 1 bed flats didn’t get informed about this. They didn’t create enough parking for all flats so there has been conflicts about that and it feels as though the ones that have paid more for two beds are favoured. Have tried to communicate with the company several times but have just been ignored- they only seem to care when they’re making a sale

Amy · 16 January 2024

★★★★★ 5/5

Trustpilot

Specific feedback about a valued member of the customer service team at St Modwen

Just wanted to give some specific feedback about one of the staff members at St Modwen Customer Service called Annika. She has recently been dealing with a number of ongoing snagging issues for us in relation to our property. Annika has picked up our ongoing list and is in the process of dealing with all of the matters contained within it promptly, whilst keeping us fully informed. She has gone above and beyond to try to help get the final matters resolved as quickly as possible and has been extremely polite and informative during my interactions with her. Thank you for your help here Annika!

Grace · 16 January 2024

★★★★★ 1/5

Trustpilot

If you like leaks and rotten plasterboard...

We purchased our St Modwen home at the end of 2020. Having spoken to the site manager, we're informed that whilst he was still on site to report all defects directly to him and he would get them sorted. So we did. AlBig mistake. Whilst there were what now become clear were bodge jobs for them to be fixed, customer service have no information about there ever being faults so now we are out of warranty and having endless issues with our bathroom leaking through into the lounge. We have now found a third issue that has rotted wood joists and plasterboard. No wonder you get badgered 3 times a day to fill out their NHBC survey within the first few weeks. Alongside the garden constantly being waterlogged it's been a poor experience overall.

Sw · 14 January 2024

★★★★★ 5/5

Trustpilot

Stillwater

We moved into our Houghton Home in early November 2023, and our experience with St Modwen Homes, particularly with Customer Care representative Josh Beesley, has been exceptionally positive. The level of customer care and support provided by Josh and his colleagues has surpassed our expectations. Any minor snagging issues that we encountered were promptly and efficiently addressed, showcasing their dedication to customer satisfaction.Having previously owned a new build home, we can confidently say that Josh's commitment to customer care far exceeds our past experiences. The layouts and quality build of St Modwen Homes are great, but what truly sets them apart is the outstanding level of customer support we have received and continue to enjoy since moving in.We’d recommend St Modwen Homes to anyone seeking not only well-designed and quality-built homes but also an unparalleled level of customer care that adds significant value to the overall homeownership experience.

Aled · 12 January 2024

★★★★★ 5/5

Trustpilot

Richie - Site Technician (Heathy Wood Estate) - Skills, Friendly and Professional - 5 Stars

The site technician for the St Modwen Heathy Wood estate, Richie, has visited our property on several occasions. He is extremely professional and friendly, always turning up for scheduled appointment or at least reaching out to make us aware of any delay which are normally out of his control. He is multi skilled and goes over and above to ensure to the problems are resolved while explaining the issues and resolution provided. He is also always on hand to provide advise and ideas. We are lucky to have Richie serving our estate! 5 Stars from me.

Ashley · 5 January 2024

★★★★★ 1/5

Trustpilot

Can’t believe the 5 stars 😂 fake…

Can’t believe the 5 stars 😂 fake accounts If I could I would give - 5 🌟 Because St Modwen houses are really that bad especially in Glyn llyn Newport.They will all give you anything you like when you first move in to get everything signed they need. Big mistake just make sure you happy and get a profession Snagging company because if you want years of problems, you’re buying at the right companyDo your research with the local facebook groups and residence who will be happy to talk to you and share their problems from hell.Now had an email saying this goes against the rules because of names in my comments. Funny How other peoples comments can use names. 😂What’s the point you only get special treatment If your face fit's and to be told to remove, my post or no work will be completed 😂 this is what you call a 5 star company

James · 5 January 2024

★★★★★ 1/5

Trustpilot

I 100% don’t agree with the 4 star…

I 100% don’t agree with the 4 star rating. This management of this company is grim. You call & ask to speak to a person you’ve been given a name for & ignores you. Ritchie & Gabrielle on the other hand are absolutely amazing. Nothing is too much trouble for either & if it wasn’t for these 2, I personally would have just sacked the purchase & gone somewhere else which i think they would prefer as still to this day being ignored. Shameful. Thank you thou to Ritchie & Gabrielle, you are both so helpful. I’m allowed to write the names of people who are exceptional but i’ve been told to take off the name of the 1 member of staff that ignores you. it’s such a shame really as this could be such a good company, you know who you are & i'm still waiting for your call, 8 months later. Thanks again to Ritchie & Gabrielle as you call & return messages. Merry Christmas 🎄

CS · 24 December 2023

★★★★★ 1/5

Trustpilot

Appalling customer service

Appalling customer service, lies told throughout the process the the house we ended up with is nice enough at a basic level but there have been so many thing changed after the fact compared to the plan, garden needed completely redoing as they had cut corners on the topsoil they used under the turf and used unsuitable stuff that caused waterlogging, building regs only adhered to as and when it suited them, used to force changes on us that were not on the plan but when we flagged issues with our bathroom ventilation being connected to our soil pipes with no valve to stop noxious sewer fumes ingressing they gaslighted us and told us we were wrong and only did anything when I threatened legal action as it was not to building regs. Even then the mess they made in doing it damaged the roof insulation which needed another visit to fix (and was still done shoddily). While the workmen are still on site they have come onto our property at will without asking to make changes after we had moved in that had not been agreed like it was still part of their building site instead of private property. The site manager is chronically incompetent and whenever he has agreed to come over to talk about anything like snagging or other issues that have plagued us (and most other residents on the development) he has never once showed up at the time he agreed, most times not even on the same day.Probably the worse customer experience I have ever had in my entire life. The only redeeming factors are that fundamentally it's a lovely house and it's in a nice area. But every aspect of actually dealing with St Modwens themselves has been truly awful.

Simon · 19 December 2023

★★★★★ 1/5

Trustpilot

Disgusting customer service

Since moving in to our ‘dream home’ in August 2022 we were made aware of the garden having the potential to sink over the first 6 moths and were promised that it would be fixed in May 2023 but this then changed to June 2023 again nothing and then promised July and no fix again. Now we are in December 2023 and still no fix and no update despite contacting the customer service manager Lewis multiple times, when I do eventually speak to him he promises to call me back with an update and never does. I am utterly disgusted at how over looked we have been and the amount of broken promises is becoming a joke. I raised this complaint to customer service and didn’t even get an apology! I wouldnt recommend st Modwen to my worst enemy! Customer service is non existent and needs a serious change!

Lauren · 18 December 2023

★★★★★ 4/5

Trustpilot

Roof/Leak Repair

Technician, Robert has done a great job making the leak damage right in the main and 2nd bedrooms. Due to the fact the leak wasn’t repaired for a year it meant the damage was worse than it could have been but Robert has done such a great job you wouldn’t even know there had been a leak now, much appreciated

Deborah · 4 December 2024

★★★★★ 5/5

Trustpilot

highly recommend

our experience buying from st modwen couldn’t have been smoother - from choosing our flooring and blind to move in day we felt no stress due to the amazing team they have working there! all the site team have been great and have sorted out any minor issues we have had within seconds, and everyone is really friendly and cheery!

Molly · 3 December 2024

★★★★★ 5/5

Trustpilot

Thank you, Technician Callum!

Many thanks to Technician, Callum who came and sorted our snagging issues this week. A really lovely chap who did a brilliant and thorough job, thank you Callum!

Rachel · 29 February 2024

★★★★★ 5/5

Trustpilot

We love our new house

We love our new house and its location, the views are amazing, love the big windows!We had some issues with the shower tray and a clogged toilet, but the StModwens team are always here to help. Josh (Customer service manager) is always very nice to us and goes the extra mile to help with anything he can. We would recommend!

Lore · 27 November 2024

★★★★★ 5/5

Trustpilot

Brilliant experience, I'm very happy.

Going to St Modwen Homes was a great experience. The Showhome was well presented, and I enjoyed being able to take my time looking around. Sarah was fantastic and helped me choose the right property for me. I appreciated the recommendations for solicitors and financial advisor. I'm very excited for my moving date!

Chloe · 20 October 2021

★★★★★ 1/5

Trustpilot

Shocking modwen homes

Really can’t be bothered to waste any more of my time on St Modwen Homes.if you do move in to a new St Modwen home, I would highly recommend you don’t sign off any work & check for any snags you are not totally happy with on completion, they will bombard you as soon as you have hold of your keys with forms especially NHBC in particular as you may need them to help you in the future to resolve any issues. To many issues of my own experience to list including many expletives! No customer care. Appalling after sales team. My advise if you want a decent place to live go to mountain warehouse and buy a tent as you will find your purchase far more enjoyable than we did in our St Modwen “dream home”.

Kelvin · 18 November 2023

★★★★★ 5/5

Trustpilot

5 stars if you want a year from hell

If you want to be lied to, bullied and spend all your savings on a property that looks like it’s been built by a 4 year old then St Modwen homes is for you. A year of dealing with rude workers in and out of our property, customer care thinking they can walk all over you and pulling the wool over your eyes. They say that these properties have been signed off by NHBC but some of the health and safety issues we’ve found in our property do not suggest it’s been looked at, but who needs health and safety in their home, isn’t that right St Modwen!St modwen have been great at making issues worse, if you want your bathroom tiles to be cracked then don’t hesitate in buying a st modwen home, if you want paint left in your sink after they have done ‘work’ then buy a st modwen home and if you want workers calling you (the customer) a f-ing idiot then buy a st modwen home. If you want to wait 18 months for your whole house to be destroyed by st modwen workers and still have nothing completed and a customer care team that is FANTASTIC at messing with your head for months and months then this housing company is recommended to you by me.

Glan · 16 November 2023

★★★★★ 5/5

Trustpilot

John & Callum - Glan Llyn, Newport

John and Callum did a great job on fixing our "squeaking" upstairs floors. They had been driving me nuts for ages, but the guys came in, identified the problem and fixed it professionally. I was initially concerned when they started cutting a hole into our kitchen ceiling, but afterwards you wouldn't know anything had been done at all. Great fix, great guys :-)

Rachel · 2 October 2024