St Modwen Homes Newton-Le-Willows reviews

★★★★★ 5/5

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Great at Glan Llyn 😊

We bought our first new build through St Modwen on the Stillwater site in Glan Llyn and they have been amazing from start to finish. I don’t think we would have got there if it hadn’t been for Paula’s (sales) constant chasing of the chain. She was often the only one who knew what was going on as she spoke to every level of the chain unlike our estate agent and solicitor and kept us regularly informed. Post move, both Paula and Josh (customer services) have been fantastic. They have dealt with issues promptly and effectively. I would highly recommend them. It’s a shame there are so many 1* reviews. Perhaps some sites are better than others, or they are written by competitors 😔. Suggest all the 1* reviewers move to Glan Llyn 😜 as this team are fantastic! Massive thanks for making our move and transition an easy one!

BexleyP · 3 June 2024

★★★★★ 1/5

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Avoid at any costs

We have paid for upgraded kitchen but standard units have been installed. We have to wait more than 3 months to actually get this case moved forward. Constant changes of customer service site manager (3 person in 14 months) and not very supportive team with their call centre (asking me to give them 5star review so she can get a free lunch). Only bonus goes to Louise as she actually tries to help with all the issues. In general low standards happily accepted and promoted by this company is their daily bread and butter.

Mariusz · 3 June 2024

★★★★★ 5/5

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Homes at Valley Rise

Joanne was very helpful and enthusiastic about the homes to be built and the site.

Lynne · 22 January 2026

★★★★★ 5/5

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Our Branston Leas Experience

Purchased a house from Branston Leas and Tigan last year. Couldn’t recommend her enough, helped at every stage of the process given we were first time buyers and made it all very easy. All settled in now and enjoying our new home. Thanks again.

Username · 23 September 2025

★★★★★ 1/5

Trustpilot

AVOID LIKE THE PLAGUE!

St Modwen Homes are the worst company to rent or purchase a property from. They have not resolved a mould and damp issue on a property which has persisted for 6 months. My sister and her partner are due to have their first child in a less than a weeks time. They have a customer service team which are not qualifed professionals who are commenting on construction related matters. I have persisted with them to try and reach a resolution to no avail. Stmodwen homes do not care. Avoid this company like the plague.

Ben · 24 May 2024

★★★★★ 5/5

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First time buyer

Great experience purchasing my first apartment from St. Modwen's. Signed up early doors, it's been a very smooth process since, from contracts, picking out the kitchen, bathroom tiles etc, to moving in! Any new build issues have been addressed and resolved very quickly by the team. Thanks to Aaron, Andy, Simon & the team 🙌🏼

Anon · 9 September 2022

★★★★★ 5/5

Trustpilot

Daren & Lee went above and beyond.

After purchasing a home through St Modwens, we had some remedial works that needed to be done, and luckily for us, it was Darren & Lee who carried them out. We cannot speak highly enough of both of them. The ways in which they carried out the work was of a high quality, going above and beyond. Not only that, but what has made us leave this review was how polite, respectful, courteous and just generally great people. St Modwens are lucky to have individuals like Darren & Lee, representing their company. (We are based in Staffordshire).

Beth · 16 May 2024

★★★★★ 1/5

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Heathy wood

I have been in a new home at Heathy wood for just over 1 year now, we have had to fight to have the garden rectified due to badly designed and installed drainage and there are still so many items outstanding they should be embarrassed instead we are constantly fighting a battle for them to manage and rectify the issues, this is the first time ever that I regret buying a new home. thank you for your repones, I am in constant communication with your aftercare team with little outcome, and they are fully aware of the problems as well as all the other problems before we moved in.

Mr · 13 May 2024

★★★★★ 5/5

Trustpilot

Great after sales support!

The after sales support has been fantastic. The very few snagging issues we have had within the property have been resolved quickly and to a professional standard. Tanya & Lauren have been brilliant with responding to us in a timely manner, supporting our busy schedules with flexible timings for technicians to attend. We had Lee pop round just the other day to carry out some minor works and his and previous technicians work have been clean and efficient. Always showing respect to our home and very easy to engage with. Thank you St Modwens.

Mr · 12 May 2024

★★★★★ 5/5

Trustpilot

Another poem for my friends at St…

Another poem for my friends at St Modwen,But this one’s for someone special, a painter called Darren,The ceiling light was fitted in the wrong place you see,Well actually you couldn’t, know what I mean 🤭Anyway, St Modwen sent round a friendly Sparky,Moved the light to a better place, really nicely,But of course there were new and old holes to be patched,And so Rebecca sent round some other nice friends without any catch,First of all the patcher who filled and smoothed the holes,Then along came Darren, a painter I’m told,And he did a great job just like his friends before,Not the Sistene Chapel to be fair but still super,My home’s coming along nicely thanks to everyone,That’s the St Modwen way so here’s to the encore!

Nagpal · 4 May 2024

★★★★★ 5/5

Trustpilot

Excellent Customer Service

Customer Service team has been really helpful even up until now, two years later, my experience has been pleasant .I would like to personally thank Rob Wainwright who did an amazing job fixing our issues.

Dan · 5 March 2024

★★★★★ 1/5

Trustpilot

What an absolutely horrible company

What an absolutely horrible company. I was in the process of buying a property in Worcester, there was a few issues in the chain below us which were resolved in two weeks after Modwen pulled the plug on our purchase, which we new nothing about. We were on holiday and I had a call from the only decent person at Modwen named Ali in the sales office, to say they had put the property back on the market, three days later on my return home as I was about to call Modwen, Ali rang again to say they were selling it to a cash buyer. I was disgusted they didn’t even offer us the option to pay cash which we would have been happy to do! I have purchased eight new builds and have never been treated like this. Luckily in the end they did us a favour as we found a much better quality property. However Modwen you are a disgrace to treat people like this.

Julie · 1 May 2024

★★★★★ 5/5

Trustpilot

From site inspection to present

From site inspection to present, it has been a good communication, accommodating and friendly staff. Paige Fradgley the sales manager at Kiln Gate is very fantastic. Highly professional The recommended mortgage advisors and solicitor are expect. I will always love St Modwen Homes again and again

Olalekan · 8 June 2023

★★★★★ 5/5

Trustpilot

Bramshall Meadows - Olivia

We are in the process of purchasing our home at the Bramshall Meadows development. The whole process has been made a lot smoother and easier by the incredibly lovely Olivia. She truly truly cares about the clients she deals with! This is evident in the way she has spoken to us since we first visited the development back in 2024. She is super knowledgeable!! She knows that development like the back of her hand and has an in depth understanding of the end to end construction process.

Priscilla · 26 July 2025

★★★★★ 1/5

Trustpilot

This developer should be in court.

Where do I begin, once upon a time I walked in to the St Modwen sales office at Locking Parklands where I was warmly welcomed, shown around and sold the dream of owning a St Modwen home, from then on it turned into a nightmare. I was being pressurised to complete and persuaded to use St Modwens recommended solicitors otherwise they would pull the plug on the deal (I wished they had now). The build quality is 3rd world, we had a professional snagging report carried out and St Modwen dismissed 99% of the issues as either my fault or the snagging company not knowing what they are doing, some of the issues we had were the following; Air bricks below ground level and covered in tarmac,Fire doors not fitted to regulations,Walls not straight and out of allowed deviation,Upvc frames cracked,Water leaking through ceiling on 2nd floor but not covered under warranty due to boiler in the kitchen not being serviced at exactly 12 months,I could go on but the very worse was the roof not fitted properly and causing damp and mould in the lounge and kitchen, this took over 12 months to get it fixed.Their aftercare is awful, the girls at the customer services are patronising, rude and haven’t got a clue what they are on about,St Modwens own fix it guy doesn’t understand simple instructions,Its got so bad I am on anti depressants due to the mental stress this has caused me along with anxiety of whats going to be wrong next.I have learnt some lessons through this ordeal, Sales team are liars once they get you hooked,Aftercare team are clueless,Customer services manager is useless, yes she did attend my property due to the issue of damp also found other issues herself which she said were not acceptable but again nothing was done,The fix it guy can only fix things with a silicone gun,St Modwens recommended solicitors have the developers interest in mind NOT you the buyer,It should be illegal for companies to treat customers this way, I feel sorry for the buyers on Handley Place as all the cowboy contractors and less than honest sales team have moved over there. They should be called St Bodgewen not St Modwen. NEVER AGAIN, AVOID AT ALL COSTS !!!!

Steve · 27 April 2024

★★★★★ 5/5

Trustpilot

A very detailed overview of property

A friendly and detailed explanation of buying from them

Atif · 28 June 2026

★★★★★ 5/5

Trustpilot

Glan Llyn St Modwen

We had a lot of interactions with the team during purchase, Simon and Toni, which was very good. Our interactions with site managers and customer service just after moving in, namely Matt, Liam and Josh, has been excellent, always prompt and pleasant. The team on site (including all contractors ) are brill! We did not have any major issues (nothing major and so far definitely nothing worse than an older house). No complaints so far!

Deepali · 25 July 2024

★★★★★ 1/5

Trustpilot

Heathy wood near Copthorne

People need to read proper reviews on other sites as everywhere else St Modwen homes are being slated for awful build quality and shoddy workmanship also customer service is dreadful, and untrustworthy owners.I feel sorry for those people who have bought a house in Heathy Wood near Copthorne, the advertising states the houses are set in woodland surrounded by country side. Once the builder had completed sales on most of the new houses they submitted a new planning application and built an enormous wharehouse at the entrance to the housing estate which shares the same road in and out as the houses, so much for country living as owners are now sharing their dream homes with massive trucks coming and going into the industrial estate, there was also supposed to be a school built and Doctors Surgery, this is now not happening instead St Modwen are submitting plans for another huge wharehouse which would make four in total, this makes a mockery of St Modwen claim of country living in a village atmosphere.Do not trust this company!

Steve.streamlinehotmail.co.uk · 24 April 2024

★★★★★ 5/5

Trustpilot

The sales agent Paula was excellent

The sales agent Paula was excellent. Keeping me updated throughout and making sure everything was as it should be.

Janis · 27 November 2024

★★★★★ 2/5

Trustpilot

Deceptive and Unfaithful Customer Service

Very disappointed with how St. Modwen were deceptive and unfaithful in "resolving" a dispute in which they were the party at fault.They made a mistake during construction, wrongly placing the fence in my garden and only noticing of this 2 years after handling the property to us. They came to us those 2 years after to say that they needed to move it because that land was actually my neighbour's (fair enough). Note that at this point neither my neighbour or myself knew any of this but I was "Ok, I guess you can either move it or compensate my neighbour for the area loss or mediate for me to buy that portion so I can keep my landscaping plans"... After some conversations it was decided that they will just move it to give the neighbour his land back, and fine.... and for this I requested some support and compensation due to the clear disruption of my landscaping plans and things I already had in my garden. In good faith I allowed them to move the fence with an agreement that compensation of £XXX was to be given with no extra conditions. Note the £XXX amount was small fraction of what I requested, but I was Ok with it just to get the it done and move the page. It has been nearly a year and the compensation has not been given to me yet, because I am refusing to agree to document they want me to sign that basically says "they did nothing wrong"... so effectively, that compensation that was agreed in good faith and with no "conditions attached" is now being held and conditioned to me signing a legally binding document that exempts them from any wrongdoing and forfeits any future actions in relation to the whole thing.I do have everything in emails and photos, etc.... my only error was allowing them to do the job without having my compensation in hand first (and I did this for my neighbour to have his patch back ASAP so they could move forward with their own garden plans as well). So, my recommendation.... NEVER LET ST. MODWEN DO STUFF LIKE THIS unless they gave you first what you are asking for.PS: There are other several issues related to the handover and warranty period "fixes/claims", but they are rather normal/acceptable compared to this intentional deceptive behaviour. Again, my recommendation, KEEP everything in writing yourself and send an EMAIL back to St. Modwen after any relevant query... they do like to promise things over the phone or after personal visits with no "official" written statements following such interactions, which can cause things to be forgotten by them or conveniently raised as "misunderstandings"

Carlos · 22 April 2024

★★★★★ 5/5

Trustpilot

The Green Green Grass of Home @ Heathy Wood

After moving in we were very disappointed with how our garden developed over the upcoming months. Sadly the grass in a very shaded area did not take and was dead. After speaking with Gabrielle at St Modwen Heathy Wood they arranged through Gemma to have this section paved leading way to a new look for our garden making it more accessible and attractive. Gabrielle and Gemma have exceeded our expectations and we are extremely happy with the final results.

James · 8 May 2024

★★★★★ 5/5

Trustpilot

Stressful experience with snags but Richie is awesome!

Richie at St Modwen has really helped us and he always goes above beyond! He’s very skilled, extremely efficient, friendly, great energy! He’s always made sure that we are happy and issues are either resolved or with a plan to resolve them! We’ve had a lot of snags that were really stressful for us and St Modwen were taking ages to deal with! We’ve had some technicians who were doing the bare minimum and some times causing more issues!Richie has really made our experience here much much better!

Confidence · 19 April 2024

★★★★★ 5/5

Trustpilot

Rebecca at Egstow Park is an absolute…

Rebecca at Egstow Park is an absolute star. Nothing is too much trouble and even phoned me to see how things were going when we lost our initial buyer and was trying to source another. Once we were good to go again everything was efficient and professional. Would highly recommend from what we have seen so far.

Chris · 21 March 2022

★★★★★ 5/5

Trustpilot

5 stars for the work from Mihail and…

5 stars for the work from Mihail and Richie not for the company overall.These 2 guys done a great job on some issues that appeared after 1 year of being in my property and made me feel so comfortable! Thank you! However the overall standard of certain things within my new build wasn’t great and can tell things are just quickly and cheaply put in. My bedroom window is still not right despite being looked at numerous times making my bedroom extremely cold in comparison to other rooms.

Tara · 14 April 2024