Trusted Agent profile · Newton-Le-Willows
★★★★★
528 reviews across 2 platforms
135 High Street, Newton-le-Willows, WA12 9SQ
Bridgfords's office in Newton-Le-Willows, at 135 High Street, is rated 2.4 out of 5 across 528 reviews on two platforms, including 81 Google reviews rated 4.3.
Tell us what you need and we'll put you in touch. Bridgfords hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newton-Le-Willows.
Every review we hold for the Newton-Le-Willows office, from every platform, shown as written. First names only.
5/5
TrustpilotWe are letting
We are letting - our Main contacts have been Through Megan M . She has proven knowledgeable around the new legislation. Flexible in her dealings with us . Most importantly easy to communicate with and responsive. Grace her colleague appeared friendly and focused and a team player. It’s early in the process but we are impressed
5/5
GoogleAfter a previous bad experience we were not expecting such a seemless buying process. Shannon couldn’t of been more helpfull, answering our many questions quickly and keeping us informed every step of the way
Thank you for your review! We're thrilled that you had a seamless buying experience with us and that Shannon was able to provide great assistance. We strive to make the process easy and enjoyable for all our customers. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
TrustpilotVery happy with sale via Bridgfords Swinton
Very please with the service and result of selling my mother’s house via Bridgfords Swinton. Mike was knowledgeable and efficient. His sale price estimate was 20% higher than another local firm but he managed to achieve it. He also arranged to visit mum in her care home to complete the paperwork. Happy to recommend.
2/5
TrustpilotBranch staff good, conveyancing beyond horrendous
Started the journey of selling my flat with Bridgfords well, great listing, quickly found a buyer, then Bridgfords conveyancing service took over and was incompetent at every turn. 6 months on from accepting an offer I’ve had to end the sale as my mental health couldn’t handle anymore of the misleading, lies and gaslighting from their conveyancers. Was so bad even the branch staff said they were embarrassed at how bad it was.
1/5
TrustpilotIf I could put 0 I would
If I could put 0 I would. My cousin gave notice that he was giving up the flat due to family and health issues. Before he was able to remove his things (within a week) they have taken his belonging and given only some clothing back. They have stolen a family air loom watch (Rolex) , cash that was for Christmas, not given back any expensive trainers .. they have drip fed some things back since like the tvs and yet to receive the Xbox, they have photos of his stuff on their report which they haven’t given back. They are not to be trusted . They are proceeding to trade non ethically and illegally. Reports to police have been made. They prey on vulnerable people
5/5
GoogleOur experience with Bridgfords was very good and extremely helpful Jason Abbey and Shannon Smith couldn’t do enough for us through out our sale and afterward thanks you so much .
Thank you for sharing your positive experience with Bridgfords! We are thrilled to hear that Jason and Shannon provided excellent service during and after your sale. Our team is dedicated to ensuring our clients have a smooth and successful experience. Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleContacted the estate agents sales team on a number of occasions to arrange a viewing. In the end I had to drive 15 miles to go to their branch to arrange one. When I attended, the estate agent was late but I stayed optimistic. All of 10 seconds into my viewing another 2 people came for their viewing. The estate agent didn't hesitate or take into consideration my views and invited them in for a "group viewing". I couldn't view the property at my leisure as I was stood in other rooms waiting for the other party to finish looking. When they left and I returned downstairs another 2 people attended. This was the final straw so I left. Poor professionalism, even worse advertisement for the property. I know the estate agents aren't accountable for a properties condition but you can't advertise something as "fully refurbished" when it clearly isn't.
Hello Kieran, I am sorry you feel this way please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
5/5
GoogleMacy at Bridgfords has been amazing from viewing our house to completion always keeping us upto date was 1st class service ,she always answered our queries straight away . …
Thank you for your kind words, Jane and Mark! We are thrilled to hear that Macy provided you with 1st class service and kept you updated throughout the entire process. We will be sure to pass along your gratitude to her. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleHouse took a little longer to sell than anticipated, but no fault of Bridgfords! Sasha was a star at the Newton le Willows branch, keeping me informed of all the comings and goings of the sale! Thank you 😊 …
Jim Beveridge thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
1/5
TrustpilotI wrote an email to one of their sales…
I wrote an email to one of their sales colleagues about a viewing who wouldn't open the door to me. The sales colleague never responded back to my email. Plus they've not bothered to notife me about a property I was interested in but is now sold!
5/5
GoogleOutstanding service from Bridgfords (Newton le Willows) in particular Ellie who handled everything very professionally. Best service I have ever received upon letting my property and I have used numerous other agents before; none have come close to this standard of service. Will definitely be using Bridgfords again in future.
Thank you for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotBridgfords Gosforth
Bridgfords Gosforth - categorically the worst letting agents I have ever dealt with. They were very efficient at getting credit checks completed and the rent and deposit organised. After that though the service was appalllng. We picked up they keys a few days before we moved in and noticed a wash basin in the ensuite was smashed, and the premises was generally dirty (not mentioned on the inventory). Rang and advised - and said they could access the property to repair if necessary. It was not repaired when I moved in and I was advised this was because I needed to report through their portal. In the first week I had to report repairs - washing machine not plumbed in, broken toilet seats, kitchen cupboards so dilapidated the drawers fell out when opened, gas fire not working, thermostats missing/broken on radiators, ventilation fans not working plus the smashed basin. It took them 7 weeks to get some of the repairs done, the remainder were outstanding when I left 6 months later. I chased and chased but just got told they aren't priority repairs (repairs on white goods are supposed to be prioritised). Once I handed my notice in they were super efficient at arranging viewings to get some other poor fool to pay £850 to live in a cold badly maintained property.Although I have seen a copy of the check out report which mentioned lots of issues, all of which predated my tenancy, I have never had confirmation that the Land Lord is happy ( They brow beat me into taking a zero deposit arrangement which was very expensive so I don't have a deposit to come back) All in all swift to take your money slow to respond to issues and communications demonstrate how little they care about their tenants. I cannot recommend highly enough that you avoid this business like the plague.
5/5
TrustpilotA cheerful professional that brightens up your day...
I am the director of GLY UK Immigration Support Services Co. Ltd. which serves our HK clients in finding ideal homes here in the UK. Over the years of our operation, we learned to value true professionals in the estate agencies, who are, like Louise Coghlan of Bridgfords, very enthusiastic, responsive, and very patient to answer questions and resolve issues we encountered during the renting process. Louise is also one of the most cheerful estate agents I have ever met…so pleasant to talk to and to work with!.I am always pleased to recognize a true lettings professional who demonstrates knowledge, passion and commitment to her work. And me and my team are grateful for the support Louise has given us!Jonas FungDirectorGLY UK Immigration Support Services Ltd.
5/5
GoogleAfter speaking to Shannon, I was more than happy with the information I was given and was very professional. I would highly recommend Bridgfords
Thank you so much for your review! We are thrilled to hear that you had a positive experience with Shannon and that you were satisfied with the information provided. We truly appreciate your recommendation to others. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe placed our trust in Bridgfords (Newton le Willows) to sell our home and boy are we pleased with their service. They have gone above and beyond with their mentoring, help and assistance. They put our house up for sale and in 36 hours our house was Sold. The whole team are 100% efficient and are a pleasure to deal with. One person stands out above all at Bridgfords, a lovely girl called Sasha Matthew's. She's like a daughter to us as she's been an absolute joy with us. She's so efficient, friendly and is 100% great at her job. Bridgfords are lucky to have her as part of their excellent team.
Dear Lizzie, thank you for your glowing review! We are thrilled to hear that you had such a positive experience with our team at Bridgfords Newton le Willows. Sasha Matthews will be delighted to hear your kind words. We strive to provide excellent service to all our clients, and we are so pleased that we could exceed your expectations. Thank you for trusting us with the sale of your home. Kind regards, Lucy, Customer Relations,
5/5
TrustpilotThe Best Professionals in Property Management & Client Relations
I met the best professionals in Bridgfords since my entry into the UK. They followed every step with us and concluded the deal professionally.Lisa McNamara was exceptional and pragmatic, Lucy Dagless was following up in ensuring we made no mistakes as we progressed through the stages. We assured them of our utmost cooperation and will ensure we keep the asset in good shape and won't let them down for trusting us.Thank you Lisa. You are an asset to Bridgfords. Please accept our kindest regards.
5/5
TrustpilotYou're a star Ellie
Just wanted to mention the first Class service received by Ellie in the Tynemouth office. She is more than helpful every time I speak to her. I am a Landlady and despite the extremely expensive charges Bridgefords have for every aspect of Letting, it is Ellie who is polite, extremely efficient, always pleasant and a delight to deal with. Service like this needs to be recognised ...Ellie should run the office as nothing is ever too much trouble. I was visiting recently from London and Ellie was off, sadly. Other staff were on the phone and didn't even acknowledge I was there! so rude considering the money I pay them. I am in the Property business myself, so know how people expect to be treated. Well done Ellie, you are an asset to Tynemouth!
1/5
TrustpilotNever contact me after numerous call…
Never contact me after numerous call and direct messages. As a landlord I find this appalling. I have tried since may to contact them but to no avail. I am thinking of leaving breaking my contract and go with court action if needed.
1/5
GoogleShambles of a company. Cohesion and desperation to move us into a property with black mould and damage throughout. False advertisement on RIGHTMOVE and refused to refund us as we signed the tenancy before seeing the property (went off pictures on rightmove where no black mould could be seen) landlord took our 1.6k so she can ‘fix the property’ in order to get new tenants in. They seem to think painting over black mould is how you fix it.
Hello Latin Moniquexx, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotLee Johnson from Countrywide…
We met Lee Johnson from Countrywide without any knowledge about house buying or what is needed to make it happen. He enabled us to create our credit profile as we had never had credit before and needed this to get a mortgage. He told us everything about getting the maximum we can afford from our salaries, making sure we had the best mortgage provider/rate and also ensuring that if anything bad was to happen, the house and our earnings would be covered and the house would be paid for! Lee I cannot thank you enough for enabling me and my wife go from renting to homeowners with peace of mind. Especially during a time of mortgage uncertainty (late 2022). Fantastic work! I highly recommend Lee to anyone who is either new to buying/selling or is seeking advice on what to do! THANK YOU! You have made our journey effortless.
5/5
TrustpilotOutstanding Customer Service!!!!!!!!
Samantha Hyde - What a gem!!!!!!!!What an absolute treasure and the epitome of true customer service!!!!! Sam is very efficient and nothing is too hard for her even if it’s outside her job description- she will find someone who can help and I don’t know what I would have done without Sam in the last few months leading to my purchase!!!!!!!! what a credit to the business her name deserves to be in shining lights!!!! Thank you Sam for an amazing service and for ongoing support. You have gone above and beyond the call of duty, Bridgfords is very lucky to have someone of your calibre as an employee!!!!! Wow!!!!
1/5
TrustpilotI had an appointment booked for today…
I had an appointment booked for today at 2.p.m with the view to put my house on the market so I would be in a position to make an offer on a viewing tomorrow. I received a call around 1.30 to inform me that the agent is running 30 minutes late, making the expected visit for 2.30. 3.15 came. I rang the agents to be told she's not attending. To rub salt in the wounds furthermore I was told she couldn't come to me because of traffic and she would make the visit after me late. Viewing cancelled as I had wasted my day off waiting round for nothing.
1/5
TrustpilotContractors should avoid at all costs!
Contractors should avoid at all costs!! We fitted a cylinder in a property for this agent, and have received no payment, now three month overdue. They tried to pass us onto the landlord when we’ve worked direct with them. We’ve still heard nothing, despite numerous calls, emails, complaints. We will be forced to get a debt recovery involved. Would not recommend working for them!
5/5
GoogleHi, the man from Bridgeford’s Estate Agents was very helpful and gave me all the information I needed in a very kind and pleasant manner. His name was Jason.
Many thanks Edward Magenty for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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Tell us what you need and we'll put you in touch. Bridgfords hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newton-Le-Willows.
