Bridgfords Newton-Le-Willows reviews

★★★★★ 5/5

Google

We have recently sold our property through Bridgfords and they have been fantastic. Macy has been extremely supportive, approachable, and proactive throughout the process. Macy has been quick to deal with an issues that have popped up and put us at ease. She is an all round great communicator and a credit to the organisation. Paul has also been out mortgage advisor. He had to jump through a few hoops to say the least but manage to help port our mortgage and secure us some additional funds to purchase our new home. Can't fault the team at all and I would highly recommend them to anyone considering buying or selling their home.

Jordan · 12 August 2026

★★★★★ 5/5

Google

We recently sold our house with Bridgfords. From start to finish they were excellent. They initially valued our house higher than their competitors and it still sold above the valuation. We can’t thank Macy and Jason enough for their help and guidance throughout, especially their swift rescue after the first buyer pulled out. Recommend 100%!

Ryan · 12 August 2026

★★★★★ 5/5

Google

Bridgfords have been fantastic to deal with from the start (still ongoing) but I want to give a special mention to Macy Sampson who has been dealing with me. She’s friendly, quick to respond and incredibly reassuring, especially as a first-time buyer. She’s made the whole process feel smooth and stress-free, and I’ve felt supported at every step. I couldn’t recommend her highly enough.

Rachel · 15 April 2026

★★★★★ 1/5

Trustpilot

My experience with Bridgfords/Countrywide

My experience with Bridgfords/Countrywide has been extremely disappointing. After relocating to London for work, I repeatedly tried to resolve my tenancy responsibly. I made multiple attempts to find a replacement tenant myself, maintained regular communication with the branch, and kept the company informed of my financial situation throughout. Despite this, I felt there was very little practical support or flexibility offered. The "change of sharer" process was frustrating and entirely dependent on the landlord's approval, while I was left to find replacements on my own. Several prospective replacements fell through for reasons outside my control, leaving me paying for accommodation in both Newcastle and London at the same time. Although the staff acknowledged my circumstances, the responses I received were largely limited to repeating company policy rather than working towards a practical solution. As a tenant who genuinely tried to communicate and cooperate throughout, I was left feeling unsupported during a period of significant financial hardship. If you are considering renting through this branch, be aware that if your circumstances change unexpectedly, you may find there is very little flexibility or practical assistance available. I hope the company reviews how it supports tenants facing genuine hardship, because my experience has been stressful and extremely disappointing.

Diptarup · 31 July 2026

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID

Paul Local Guide·52 reviews·18 photos just now New If I could give zero stars I would one of the worst letting agents I’ve ever come across the new manager Stacey is patronising, rude and obnoxious. As an experienced landlord of multiple properties who has decided to take a backseat and enjoy retirement, she did nothing to reassure me and was trying to educate someone with 32 years experience. Went completely against all my wishes with no compromise she not only tried to reduce the rent which her area manager had recommended within a week of advertising in a completely refurbished property at my expense but also tried to force me to put any old tenant in the property just to start earning her fee. Thankfully I’ve removed the property from them and will NEVER deal with them again. I’ve dealt with other brands under the countrywide banner and had all but praise for them, but this branch and in particular this manager is not a good representation of Bridgfords. I would say to anyone AVOID AVOID AVOID at all costs !

Paul · 23 July 2026

★★★★★ 1/5

Trustpilot

One of the worst estate company i have…

One of the worst estate management company i have come across . The manager and one mr Mamood were disgusting and very wicked human being. The Took my £2000.00 from my account without seeing the property . They kept my money from 24 October 2024 to March 2025. My bank and my friends intervened in to the matter before my money was return to me . They manager and senior managers do not care and are not bothered.

Aiah · 29 July 2026

★★★★★ 1/5

Trustpilot

Can't recommend Bridgefords as a future…

Can't recommend Bridgefords as a future buyer. Staff are lovely, honestly, but the whole process of buying a flat as a first time buyer has been horrendous. Party due to the in House conveyancing team they Bridgefords reccomended. I've lost my dream flat after 10 months because of Bridgefords and their inability to reccomend a competent solicitor. Hopefully you have better luck. Personally I would avoid.

Ross · 29 September 2026

★★★★★ 4/5

Trustpilot

Brand New Listing on a New-built House

Excellent communication throughout, clear, responsive, and very approachable. The team kept me well informed, including regular updates for tenants. What really stood out was their professionalism and proactive approach. Any issues with the brand‑new house were escalated to the developer under the warranty without me even having to ask, which gave me real peace of mind. Special thanks to Sophie for efficiently organising the white goods, and Helen for proactively raising and managing warranty matters. A genuinely positive and supportive experience. The reason I gave 4 stars is that it has only just started, we will see once all is up and running, and tenancies are completed.

Sarah · 23 April 2026

★★★★★ 5/5

Google

Professional service from start to finish. Thanks to Amy and Chloe from Newton le Willows branch for their proactive and expedited activity.

John · 5 October 2026

★★★★★ 1/5

Trustpilot

Fraud risk

Refused to return deposit after tenancy ended, eventually complying four months later after we enacted formal action. Ignored all our calls and emails, and during the little communication I could get with them I was treated with more rudeness and dishonesty than I have ever experienced. In particular Deposits Manager Paddy and Leanne consistently treated us with the utmost contempt. Probably some sort of illegal operations behind the scenes. Avoid!

Roger · 17 June 2026

★★★★★ 5/5

Google

I am not a person that leaves a review normally but after speaking with Shannon several times, the service i got was fantastic any issues i had was sorted straight away along with with every question answered. Would highly recommend Shannon from the Newton le willows branch 😀

Mark · 26 March 2026

★★★★★ 5/5

Trustpilot

I recently moved into Brigford property…

I recently moved into Brigford property and I can't express how grateful I am for the fantastic support from Lucy and Murray. From the moment I began the application process, they were incredibly helpful and attentive to my needs. Lucy guided me through all the paperwork with clarity and patience, ensuring I understood everything. On move-in day, Murray went above and beyond to assist me, he helped with any questions I had and made sure everything was in order. To top it all off, I received a delightful box of chocolates as a sweet welcome gift, which added such a nice touch! Their friendly demeanor and professionalism truly made my transition seamless. I highly recommend Brigford to anyone looking for a welcoming place home.

Alpha · 21 February 2026

★★★★★ 5/5

Google

I am not normally a person who would write a review but I booked in a viewing via Lewis, and I had an amazing experience. He always answered any questions I had, had knowledge of the area. Would Highly recommend Lewis at Bridgfords.

Andrea · 26 March 2026

★★★★★ 5/5

Google

From the very start of our house purchase process, Macy Sampson was an absolute pleasure to deal with. She was prompt in responding to our queries, kept us well informed at every stage, and always came across as genuinely knowledgeable and …

Alex · 26 March 2026

★★★★★ 5/5

Google

Macy is always very friendly and professional , she is a pleasure to deal with and very prompt helping with any quiries I have , she is a credit to bridgfords would definitely recommend

Ruby · 26 March 2026

★★★★★ 5/5

Google

I used Bridgfords for a valuation on my house, the mortgage advisor who carried it out Lewis Duff was excellent and was really helpful. Because of this service I would definitely recommend Bridgfords.

Chris · 26 March 2026

★★★★★ 5/5

Google

Macy has been incredibly helpful in setting up and running viewings whilst I’m selling my home. The whole team has made the process super easy and as stress free as possible

Erin · 26 March 2026

★★★★★ 5/5

Google

Thank you to Lewis who provided an excellent service from start to finish. He was really helpful and efficient throughout the progress. Communication was clear which made everything much easier.

Lucy · 26 March 2026

★★★★★ 5/5

Google

Great company, staff were extremely helpful, our advisor, Shannon, couldn't have been more helpful. Even though we decided to stay where we are are I would thoroughly recommend Bridgefords.

Mal · 26 March 2026

★★★★★ 5/5

Google

We had Lewis out to do a valuation on our house. Lewis had great knowledge on our area and was really helpful. I would definitely recommend Lewis as Bridgfords.

Nichola · 26 March 2026

★★★★★ 1/5

Trustpilot

They lied in the contract and blamed it on a new staffer misunderstanding things

We viewed a property which had been vacant for months. The property was dirty, wallpaper falling off the walls, an outdated kitchen, carpets soo dirty and dump they stank, mould on walls, overgrown back garden, a lot rubbish in the back garden left by previous tenants that we had to hire a skip to get rid of it. Half of the light sockets in the house were not working (and the electricals failed the Electrical Installation Certificate), the showers in the house didn’t work, neither did the boiler. The windows all round the house are single glazed, even the front door had was missing the letter box and so just had a huge hole in it. After we had moved in we also discovered holes in the roof which birds use as nests, and a leaking ceiling in the living room of all places. The letting agent emailed us that the landlord was going to fix everything, listing down all the issues, this forming part of the contract. Some things were to be fixed before we moved in and others within the first month. They rushed us to move in, however, when we moved in Bridgfords refused to complete the list of works around the property, stating that it was a MISTAKE on their part by a new employee who confirmed the list of work to be completed when the landlord only said he’d think about it. When we decided we would move and they’d pay for moving costs for misleading us into a contract they were never going to honour, and after reporting them to our MP and the Council, the landlord decided to fix a few things around the house. After that, it was all to hell. We have written and called countless times and they still maintain they are not in the wrong, and the landlord refuses to bring the property to standards. By the way, everything in the property is from when the house was initially built, that should tell you the condition of the house. Currently, we’ve been without heating or hot water for nearly a month, and with the change in weather, we are all nursing colds. The Stove and sink also don’t work and the landlord has refused to fix either. I only wish we had looked at the reviews before going with this letting agent. They are incompetent, terrible customer service (one staff even swore at my mum), and just all around awful to deal with. Please don’t use them at all, there’s a reason they only have a 2 rating.

Iz · 6 October 2026

★★★★★ 5/5

Google

Booked a viewing via Shannon Smith, amazing and professional service. Shannon was very responsive, helpful and understanding with amazing knowledge of local areas. Would highly recommend Shannon.

Kathleen · 26 March 2026

★★★★★ 5/5

Google

Macy has been fantastic and keeping us updated and communicating at each stage of our buying journey. I would recommend Bridgfords and especially Macy. Thank you.

Jay · 2 April 2026

★★★★★ 5/5

Google

Macy was very helpful and was a pleasure to deal with would definitely recommend her

Gail · 12 May 2026