Bridgfords Newton-Le-Willows reviews

★★★★★ 1/5

Trustpilot

Don't deal with this agent

The worst customer service ever! I received a call from one of the letting agents at Bridgfords after an inquiry and she booked me a viewing, i waited for a whole week and on the day of the viewing i called to confirm the appointment as i didn't receive any confirmation from them. The agent that i spoke to who claimed to be the manager was totally unprofessional and just kept saying that there is no appointment booked for me today and maybe it's another agency not Bridgfords!! when i asked to submit an official complaint she said there is nothing to do and that she is the manager and the only thing she could do is to call me if anyone else cancelled his booked appointment or to book me another appointment after a week while she knows that this property will be gone by then!! Although she said that someone else was booked on the same time slot that i was given by the agent and he cancelled his appointment but again she refused to book me! She didn't even care to know the agent who called me and did that error

Customer · 13 July 2017

★★★★★ 1/5

Trustpilot

Only gave 1 star because I had to

Only gave 1 star because I had to. Absolute disgrace of a company. If you want to be lied to, call dodged, ripped off on end of tenancy deposit return (genuinely left the property in a better condition than recieved it in) and caused a huge amount of stress then rent a property from this outfit. If however you would like to avoid all of the above then rent a property from elsewhere. Seriously, don't put yourselves through the stress. It will take 3 months, THREE MONTHS of listening to lies, dealing with incompetence, and call dodging because they know they have cocked up just to get your deposit back. Read reviews, do your checks, I doubt you'll find any extremely satisfied customers.

Rachel · 6 June 2017

★★★★★ 1/5

Trustpilot

LOWTON BRANCH LET DOWNS!!!

Do your research on Brigfords before you even glance at their website let alone walk through the door. It seems that they will be happy to place any house on the market without firstly checking that the person who is selling is in a legal position to sell! 24 weeks on and £1200 out of pocket on a vacant no chain property without an exchange date mentioned once, i had to back out! Unprofessional! They will literally sell the ground from under you if you said you owned it! Buyers be aware! Always speak to the vendor at the earliest opportunity, and always request proof of who owns the property and ensure the seller has power of attorney if they say they are selling on the behalf of someone else! Very underhanded! Personally I'd keep well away!!!!!!!! Charming staff until you hit a wall, then expect very little help with zero empathy, topped of with a drawn out game of he said she said while you're made to sit through all the legalities that should have been covered before the house got placed on the market in the first place!

Lee · 13 May 2017

★★★★★ 1/5

Trustpilot

Avoid at all costs!!!!

These are by far the worst estate agents to rent from. They were always slow to respond to repair and maintenance issues, it took the landlady to call and apologise on behalf of Bridgfords before anything could be fixed. However when it comes to money, they make all sorts of silly excuse to keep your deposit and inflate costs to justify reaping off tenants. The staff are incredibly complacent and rude. Dealt with the lettings manager at their Northwich office and a Rebekah in their head office, never dealt with such unhelpful and rude individuals, it's a wonder what sort of customer service training they receive, if any at all. AVOID!!!!!

Dayo · 7 April 2017

★★★★★ 5/5

Trustpilot

bridgfords Washington

I am very Impressed the team especially Ann was fantastic dealing with my move in, nothing was too much trouble,would defiantly recommend this company thank you again.

Gemma · 23 October 2019

★★★★★ 1/5

Trustpilot

Justice For Tenants

I'm writing on behalf of Justice For Tenants, a Not-For-Profit Tenant's Rights Organisation.We provide free help and advice for tenants who are having trouble recovering their deposit/bond. We have recently helped someone who used Bridgfords to find a place to live, and had issues getting their deposit back. Please do not hesitate to get in touch with us if you're having similar issues.Our website is: https://justicefortenants(dot)org/You can contact us on 020 3476 6648 or by email at advice@justicefortenants(dot)org

Daniele · 17 February 2017

★★★★★ 5/5

Trustpilot

Bridgfords, Sale

Katie Leslie from the Sale Branch, dealt with the letting of our property, she was very professional and helpful, answered all our queries and kept us up date all the way through.

Marie · 15 August 2024

★★★★★ 1/5

Trustpilot

Terrible agency

Terrible agency. Moved into the property in November and waited months for repairs to be done. Some repairs are still not done now. Everybody that works at Bridgfords takes ages to reply or just ignores your email. Spoke to a manager on the phone who was extremely rude and did not have the time of day to speak to me. Overall, the Hacienda branch have been very disappointing and have made my move not enjoyable.

Black · 21 February 2019

★★★★★ 1/5

Trustpilot

A deplorable and unscrupulous business

A deplorable and unscrupulous business. Tenants have to chase and chase for their bond monies to be repaid and during the chase, Bridgfords lie,lie and lie.

Pam · 27 October 2024

★★★★★ 5/5

Google

They were very polite, helpful and made my whole process of finding a home easy. Communication was also on point, clear and given in a timely manner! 10/10

Sam · 15 June 2022

★★★★★ 1/5

Trustpilot

Don’t waste your time

Their agent failed to turn up to a property viewing. We called the agent and the office several times and no one picked up so we went to their office and booked another appointment for later that day. They then failed to turn up to the second appointment and when we went to the office again, showed no remorse and did not apologise. Will never ever book with them again. They’re rude and unprofessional.

Faith · 6 July 2018

★★★★★ 1/5

Trustpilot

Stay Away !!

Stay Away !!Untrustworthy and remember NO verbal agrements of repairs etc are kept.Cause they will charge you and then ignore you.In my experience No cleaning and No repairs will be carried out after you have signed your contract and paid them your hard earned money.STAY AWAY !!

Sus · 17 August 2023

★★★★★ 1/5

Trustpilot

Dealt with a guy called zahid should…

Dealt with a guy called zahid should have known really never to go ahead, once they had the sale wasn’t interested, pushed into putting the house on the market telling me I’ve spent a lot of time at your house! Very proffesional, was asked to reduce price after 2 weeks, long story with the rest of it but I would stay clear, hence I took my house off the market with them,

Nicola · 27 June 2019

★★★★★ 1/5

Trustpilot

Horrendous end of tenancy experience

Horrendous end of tenancy experience, we started a complaint process with them, really unprofessional, they don't respond to emails or calls, do yourself a favour and look elsewhere

Sabrina · 29 August 2024

★★★★★ 5/5

Google

Both Lauren + Claire have been extremally helpful, friendly and approachable from the very beginning, they have made the process super easy and helped make the move run smoothly. I feel very lucky!

Emily · 15 June 2021

★★★★★ 1/5

Trustpilot

Accepted property and then they rang to say they’ve accepted someone else!!

I was accepted a property by them and I sent all paperwork over and two weeks later they phoned saying I was accepted as a higher bidder was accepted. Why accept me and my offer to disappoint two weeks later. Do not use this estate agent very bad service and not happy at all. They are useless I will be using somewhere else.

Nancy · 20 September 2021

★★★★★ 5/5

Trustpilot

Georgia brilliant

I had best service , and kept up to date with the process. From Georgia , and communication was seamless. Always let me know what was needed every step . Excellent work . !! Thanks RegardsDean

Dean · 11 March 2024

★★★★★ 1/5

Trustpilot

Rude

Rude, unhelpful and abrupt. They don't care about the tenant. All they care about is keeping the landlords happy and not losing the landlords custom. They could give no s#*ts about the people actually paying money. Stay away because they are not helpful. I got upset about a job that needed doing and was told that "you took the house as it is, there's nothing we can do". Just Wow

Kieron · 19 July 2018

★★★★★ 1/5

Trustpilot

Not the best experience over a two year…

Not the best experience over a two year period. During our stay in their letting they were the most inconsiderate bunch. If there was a problem it was your fault. The landlord was always right. At the end of the tenancy their deposit holding arm Countrywide did their very best to withhold some of it, even though the property was in a better state when we left it.

Alan · 29 August 2019

★★★★★ 5/5

Google

The staff at Newton are very friendly and helpful. Cannot praise them enough. Dealt with many estate agents and Newton Bridgfords are a refreshing change. Go out of their way to help and assist. Recommend them to anyone.

David · 16 June 2018

★★★★★ 3/5

Trustpilot

Bridgford Didsbury was ok

Bridgford Didsbury was ok, felt a little rushed in the viewings but at least they answered their phones unlike some other letting agencies

Douglas · 8 June 2017

★★★★★ 5/5

Google

Really great service!

Mark · 15 February 2024

★★★★★ 1/5

Trustpilot

Terrible customer service, will happily take your deposit but never give it back

Terrible customer service. Been waiting over a month for my deposit back after getting the checking out report (which came back fine) keep getting told it’s the landlords fault. Will be seeking legal advice and charging them the deposit, legal fees and their standard late payment fees as detailed on there account if I was to have paid my rent late (which I never did)

Megan · 27 July 2020

★★★★★ 1/5

Trustpilot

I want to let you know that I am…

I want to let you know that I am complaining to you because you are careless. my husband called for a house yesterday and you were going to call us back, you didn't do that. today when he came back to you with a phone call, you tell us that there are no more places to see the house. I do not recommend.

Daniela · 4 February 2021