Trusted Agent profile · Newton Abbot

Connells Newton Abbot reviews

3.9

★★★★★ Good

129 reviews across 1 platform

4 Bank Street, Newton Abbot, TQ12 2JW

Connells's office in Newton Abbot, at 4 Bank Street, is rated 3.9 out of 5 across 129 reviews on 1 platform, including 129 Google reviews rated 3.9.

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3.9 / 5

129

Reviews on Google

This office

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Newton Abbot office, from every platform, shown as written. First names only.

5/5

Google

Was very pleased with the service I received with Hiba Khashan (sorry if I remembered the name incorrectly). She was very helpful and showed myself and my partner a lovely property which gave us a hard choice between that and the one we choose to purchase. She was able to answer any and all questions we had and was especially patience and understanding when we were deciding the property we wanted to purchase. Would definitely recommend to a peer for good communication and helpfulness.

Lloyd · 14 June 2023

5/5

Google

Charlie Capener is a very knowledgeable and useful member of Connells estate agent If we had any Queries/Questions about our purchase Charlie would always be on hand to help Alan and Toni

Alan · 14 June 2023

1/5

Google

Absolutely terrible!! Avoid at all costs. Worst estate agent I have ever dealt with. Stood outside a property waiting to view it for over an hour and they never turned up. When I called the office they simply told me they couldn't get hold of the guy who was meant to be showing me around. They had no sense of urgency and weren't even apologetic that I had been stood out in the cold for over an hour waiting. The issues just started there.

Felicity · 14 June 2023

5/5

Google

Connells have a positive reputation nationally of course, but with house buying it’s really important to deal with a company you feel you can trust, particularly when the trade is littered with unscrupulous operators. For that reason alone, I’m recommending an individual as much as the company itself. Charlie Capener at Connells in the Newton Abbot branch is very personable and knowledgeable (as you would expect), but what stands out above anything else is his honesty and integrity, he listens and gives reliable advice without any pressure or obligation, he keeps you informed and follows-up on promises, and he works hard on your behalf. Essentially, he does what he says he’s going to, which is rare in this day and age, and it’s reason enough to trust him to work hard for you to sell your property or find you one. He’s also Newton Abbot born and bred, perfect for local knowledge!

Nick · 14 June 2023

5/5

Google

We have just completed a sale with Connells. Charlie dealt with the sale and he was amazing right from the start. He always returned calls, kept us updated and tried his best to make things as smooth as possible. We always experienced good and efficient service from Charlie and he would listen carefully to any concerns and deal with these quickly. He went above and beyond and always with a smile and never sounded frustrated, as I am sure he was at times. If you use Connells and are fortunate enough to have Charlie working in your behalf you will be in a safe hands and know you will get a great service.

Liz · 14 June 2023

5/5

Google

Fantastic service for buying our first family home! Greg ensured a quick and stress free process with excellent communication throughout. We were already renting a property through Connells prior to purchasing and Beth was also excellent in dealing with our tenancy. Would definitely recommend Connells Newton Abbot for both house sales/purchases and lettings!

Bex · 15 June 2019

1/5

Google

Giving one star because I can’t give zero. Upon arrival you are instantly bombarded with using their mortgage advisor and various services. After explaining I do not want to use this service I was made to feel in order for my offer to be taken seriously I had to use their mortgage advisor. To top it off communication is abysmal and after offering on a property we were not informed it went to someone else. Abysmal service

Benji · 14 June 2023

1/5

Google

Would not recommend - tried to upsell into their mortgage brokers on several occasions, quite forcefully at times, telling me my offer wouldnt be considered a 'good offer' unless I did so and they would inform the seller as such, despite having a mortgage in principle elsewhere already. I found somewhere else thankfully, but they started calling me daily after the property had sold to someone else. I had to block their number.

Chris · 14 June 2023

5/5

Google

A great eperience with Connels. Only four weeks from contacting them at what seeems to be a quiet time of year for new rentals, we now have suitable tenants. Efficient, prompt service from Beth and the team. Very congenial and professional. Wold definitely recommned Connels of Newton Abbot.

Kate · 15 June 2019

5/5

Google

Did not sell through them but found them to be the most proactive of all the estate agents I dealt with in Newton Abbot. Whilst I did not find a property through them i'd like to thank Greg and his team for their patience and dedication.

Zoe · 15 June 2019

1/5

Google

Not the best service in town, one viewing in 6 months and one viewing confirmed by text from Connells,we waited in all day to and no one showed up and when asking Connells they said that it was just a generic text and there was no viewing. Not very professional and no apology offered either. Will never recommend Connells

Robert · 14 June 2020

Agent replied · 13 June 2024

We are very sorry to hear that you believe the service of our Connells office was not up to standard, please get in touch with us on socialmedia@connells.co.uk if you would like to share more details so we could look into this further for you.

5/5

Google

Had a great experience with Shane at Connells who acted as a mortgage advisor, great communication, knowledgeable and efficient. Would reccomend.

Sam · 23 May 2024

Agent replied · 13 June 2024

Thank you for sharing your positive experience with Shane at Connells Estate Agents Newton Abbot! We are delighted to hear that Shane provided you with great communication, knowledge, and efficiency as a mortgage advisor. Your recommendation means a lot to us. Thank you for choosing Connells!

5/5

Google

Very polite and very helpful on Especially on the remortgage said definitely, nothing is to much trouble will be using again great work team.

Steven · 14 March 2024

Agent replied · 13 June 2024

Steven Winter many thanks for your amazing 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Jazmin Sam and Shane we all very helpful and friendly. Highly recommended.

Dean · 10 October 2024

Agent replied · 24 October 2024

Thanks for your amazing recommendation and 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Recently rented a property through connells at newton abbot.The whole process went swiftly and smoothly right to us moving in.Many thanks to Abbi and Beth who dealt with everything for us in a really friendly but professional manner. Mr and Mrs Riseley

Claire · 15 June 2019

5/5

Google

Nick showed me round a house in Bovey and was very friendly, courteous and helpful - taking note of all my queries and following up on them later. Very good customer service!

Catherine · 18 August 2023

Agent replied · 13 June 2024

Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.

5/5

Google

The team at Newton abbot are amazing above and beyond very highly recommend professional throughout 👏 …

Stephen · 23 May 2024

Agent replied · 13 June 2024

Thank you for the kind words, Stephen! We are thrilled to hear that our team in Newton Abbot went above and beyond to provide you with a professional service. Your recommendation means a lot to us! 👏 …

5/5

Google

Recently rented a property from Connells. Beth was a joy to interact with. She made everything very easy indeed, everything was done very quickly and at a very reasonable cost. I can recommend them very highly. Thank you Beth.

Spencer · 15 June 2019

5/5

Google

Dom, Ryan and Rod are great. They hosted an open day which drummed up a lot of interest in my property - it sold within weeks. They were all very helpful in answering my many questions and were communicative throughout the whole process. I opted for the additional marketing pack which was refunded very promptly after completion. I was also impressed with their conveyancing services and would recommend that too - the online portal is very good. Thank you!PositiveResponsiveness, Professionalism

Anthony · 14 June 2021

5/5

Google

Brilliant service from all at connells, especially Charlie and his patience!! Thankyou :)

Jenny · 14 June 2023

5/5

Google

Professional and prompt. Extremely helpful.

Clare · 10 October 2024

Agent replied · 24 October 2024

Thanks Clare for your wonderful 5* review. Best wishes, Lucy, Customer Relations.

4/5

Google

We are first time buyers and this estate agents have been really helpful thus far. In particular, Charlie, has been wonderful. He was very knowledgeable and gave us some really good advice which is wonderful with us completely new to this. He showed us around a few properties recently and he made the experience from start to finish great, he kept us informed and knew his stuff, would really recommend.

Tracey · 14 June 2022

5/5

Google

Very kind and helpful personnel. I visited this agency several years ago because I needed advice regarding accommodation. They were able to help me.

Carmelo · 17 September 2023

Agent replied · 13 June 2024

Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.

1/5

Google

Their mortgage brokers are time wasters. Go elsewhere!

Moordoor · 25 July 2024

Agent replied · 24 August 2024

Hi, we're sorry to hear about your experience with our mortgage brokers. Your feedback is important to us. If you would like to discuss this further, please contact us at complianceresidential@connells.co.uk Kind regards, Lucy, Customer Relations.

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