Trusted Agent profile · Newport
Verified
★★★★★
848 reviews across 2 platforms
76 Bridge Street, Newport, NP20 4AQ
Number One Real Estate's office in Newport, at 76 Bridge Street, is rated 4.8 out of 5 across 848 reviews on two platforms, including 717 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
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Number One Real Estate brings you a collection of Independent Agents, ready to help you make the next move. Our agents have been carefully selected with a key focus on their expertise, enthusiasm, love for the industry and a genuine care for helping people move. An Agent for Life, when you instruct us, we do more than helping people buy and sell their homes and investment properties, we will remain their trusted advisor whenever they need any property related assistance in the future.
The Trusted Agent 2026 results for Number One Real Estate, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Number One Real Estate Newport is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Number One Real Estate Newport is among EA Masters 2026 winners.
EA Masters winner in two years: 2026, 2022.
2022 1 Gold EA Masters 2022 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Number One Real Estate Newport is among The British Property Awards 2026 winners.
British Property Awards winner in five years: 2026, 2025, 2024, 2023, 2022. A British Property Awards winner every year since 2022.
2025 1 Gold The British Property Awards 2025 winners
2024 1 Gold The British Property Awards 2024 winners
2023 1 Gold The British Property Awards 2023 winners
2022 1 Gold The British Property Awards 2022 winners
Source: The British Property Awards 2026 winners, as published. Earlier years link to each year's list.
Every review we hold for the Newport office, from every platform, shown as written. First names only.
5/5
GoogleI had the privilege of working with Scott Gwyer, he 100 percent got my property not just sold but over the line. From the beginning to the end there was loads of communication with myself and the buyer to make sure we both knew what was …
Hi Aaron, thank you so much for your review! We will be sure to pass your feedback to Scott and he will be happy to assist with any other properties in the future.
5/5
GoogleNumber one provided us with a seamless service when selling our house. Having an allocated agent works well, allowing you to build a great relationship. I can’t recommend Katie enough- her communication and professionalism were excellent. Thank you
Thanks Grace for your feedback, it was a pleasure to sell your beautiful home. We wish you all the best for the future 🏡☺️ …
5/5
FacebookWe have just completed on a house that Number One Real Estate were advertising. We couldn’t have asked for more from Katie, all questions were answered quickly and diligently. Katie was very responsive and was happy to relay communication between ourselves and the vendors at a very quick pace. We would certainly recommend Number One Real Estate for anyone looking for a very professional and diligent service. Thanks
Thank you so much for sharing and for your feedback, we hope you are really happy in your new home 🏡 😊
5/5
GoogleI’m so glad I chose Molly to sell my house and had nothing but positive energy. She connected with my family from the start and I knew she would do a great job! …
Thank you so much, Chantal, for such a lovely review. We’re thrilled to hear how positive your experience was and how strongly you connected with Molly from the very beginning, she’ll be absolutely delighted to read this. Your kind words … More
5/5
GoogleWe had a fantastic experience selling our home with James. From the very beginning, his valuation was spot on and he managed to secure a sale within a week. …
Thank you so much Nicola for your review. James will be thrilled to know you felt supported and please let us know if there’s anything we can help with in the future.
5/5
GoogleCongratulations to us all! We just wanted to extend a heartfelt thank you for all your help and support throughout the process of buying our first home. This was a big step for us, and having you by our side made such a difference. From …
Thanks Aleisha for your review and feedback. Congratulations on your new, first home! We hope you’ll be very happy there ☺️🏡 …
1/5
FacebookI let out my property via Number One for over 3 years and wouldn’t recommend their service to anyone. Despite paying for their fully managed service, I ended up dealing with the tenants directly just to get things done in a timely and cost efficient way. At the beginning of the tenancy, I thought I made it very clear that Number One were not to authorise any maintenance without checking with me first, but they still went ahead and arranged a gas safety check using their own contractor. This cost me money unnecessarily, as I already had a free one included with my property insurance. When the tenants gave 3 months' notice, you’d think that’d be plenty of time to line up new ones, especially in a hot rental market. The property ended up sat empty for around 8 weeks, and it wasn’t even advertised for more than a month. Their only excuse was they were short-staffed… not really my problem. To top it off, when I ended up selling the property to the tenants, Number One were once again slow to react. Despite me informing them multiple times of the intent to sell the property (and giving around 6 months notice of my plans), they didn’t provide any advice on the process or the costs involved. When I did have a specific process question, it took forever to get a response and even then it was “we’re not sure”. Now the sale has gone through (once again, managed by myself), I’m still left waiting on responses from Number One to be able to close out the transaction and honestly I’m starting to lose hope that they’ll ever reply!!! In summary, if you want to pay for a fully managed service but still do absolutely all the leg work yourself, go to Number One. They’ll leave you short of 2 months rental income and then charge you for the privilege.
5/5
FacebookWe have used Number One Real Estate for the sale of a property and letting. Both Jessica and Cole were so thorough and their knowledge and experience ensured both ran smoothly from beginning to end. We can’t fault any part of the process and will most definitely always use Number One in the future! Thank you both xxx
Thank you for your feedback Katherine and we’re really happy to have helped
1/5
FacebookWould not recommend and won't use again. Now waiting for the advertising board to be taken down. as we didn't sell. Several messages and emails to get board removed. Only had three viewings in three months despite dropping the price by £20000. Very disappointed with Number One.
5/5
GoogleDanielle Deacon from the Newport office knows the local area and the properties second to none she tailored made my viewings to what I needed to find and her advice on choosing my final property was excellent!
Hi Paul, thank you for your review and feedback, Danielle will be really pleased 😀 …
5/5
GoogleWe viewed a beautiful 2 bedroom house with Brunee McCarthy and she was very friendly, polite, welcoming and very knowledgeable about the area. We had a great look around and decided to put an offer in on the house, a week or so passed and …
Thank you so much for your wonderful review. We’re thrilled to hear how positive your experience was with Brunee and that her knowledge, dedication, and support helped give you the confidence to move forward with your purchase. Going above … More
5/5
GoogleCan’t recommend Harrison enough! He sold our property within two weeks of listing it, in a slow market. The after sales service from Julie was excellent as well, she made a big difference to the completion timeline.
Thanks Matthew for choosing Number One and your feedback.
5/5
FacebookFrom the very first meeting with Steve we felt that he was very understanding regarding the difficult situation we were in selling my mother old house but he was professional and calm that immediately put us at ease. Steve guided us through every step of the process and was always on hand to answer any questions we had , I must say his communication was always prompt and clear and we truly felt like he had our best interests in mind . We couldn't be more grateful and would highly recommend him .
5/5
FacebookJess was nothing but professional throughout the recent sale of our house, always keeping us updated with any progress, and available promptly with any questions or concerns we had. I would recommend Jess and number one real estate, and will definitely be using them again.
Thank you so much for your feedback ☺️ we look forward to working with you again
5/5
GoogleWe bought our house through Scott Gwyer - Scott was really open and honest with us, and quick to respond on any queries or requests. He made the process much less stressful than it could have been for us as first time buyers. Would definitely recommend.
5/5
GoogleAgent, Gareth Richardson Jones So, so pleased with the help and assistance from Gareth and number One staff in the office. Made the selling of my house so easy and led us through the entire …
Hi Nicky, thank you so much for your wonderful review! We’re delighted to hear that Gareth and the Number One team made the sale of your home such a smooth and stress-free experience. Clear communication and transparency are really … More
5/5
GoogleCan’t recommend Harrison enough! He sold our property within two weeks of listing it, in a slow market. The after sales service from Julie was excellent as well, she made a big difference to the completion timeline.
Thanks Matthew for choosing Number One and your feedback.
5/5
GoogleI can not recommend Katie and her team enough, They have helped my husband and I with the sale of our flat and helped us find our dream home. Katie is fabulous at keeping you upto date with everything, And nothing is too …
Thank you Laura for choosing us to sell your property and we hope you are really happy in your new home 🏡 😊 …
5/5
GoogleGreat agents, good communication and got us a sale in good time!
Thank you for your review. We're delighted to hear that you were pleased with our service and communication, and that we were able to secure a sale for you in a timely manner. We appreciate your feedback and thank you for choosing Oulsnam. 🏡 …
5/5
FacebookThank you for all your help with buying our home! Harrison was very professional and helpful in arranging and being present for the viewing; after having our offer accepted Julie was on hand to answer all questions and help to guide us. Julie was great and I really appreciated having a direct contact with the same person throughout. Thanks again!
Thanks Jamie, we’re happy to have helped and we wish you all the best in your new home
5/5
GoogleMolly a massive thanks for all your help great service highly recommend brilliant amd quick 😊 …
Hi Carl, thanks for your feedback and review, we will be sure to pass it on to Molly!
5/5
GoogleWe recently Sold our house with Scott Gwyer who was absolutely amazing! The support we received from the moment we instructed him was second to none! He kept us up to date at each step and ensured that we fully understood what everything …
Thanks Kaylie, that’s great to hear such lovely feedback about our agent Scott
5/5
GoogleDee was absolutely incredible on the viewing, an absolute wealth of knowledge - although the property wasn't for me she has gone away and looked for other to suit me. Absolute pleasure to deal with.
Thank you Peter for your feedback, hopefully Dee can find you the right one soon 🏡 …
5/5
GoogleWe were really pleased with the professional service we received from Number one. The staff in the office are always really helpful and our agent Katie is brilliant. Number One’s ethos of an agent for life really comes through in their …
Hi Iain, thank you so much for your feedback and review 😊 …
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Yes. Number One Real Estate Newport won Gold in The Trusted Agent 2026 awards. It also won Gold for Wales Estate Agency of the Year at the Trusted Agent Awards Night 2026 and Gold for Best Estate Agent Guide 2027, Sales at EA Masters 2026, and 6 other industry awards since 2022.
