Trusted Agent profile · Newport
★★★★★
988 reviews across 2 platforms
25 Bridge Street, Newport, NP20 4BG
Martin and Co's office in Newport, at 25 Bridge Street, is rated 2.3 out of 5 across 988 reviews on two platforms, including 144 Google reviews rated 3.7.
Every review we hold for the Newport office, from every platform, shown as written. First names only.
5/5
TrustpilotStree free sale.
Purchase a house through the Staines office. Lynn Parramore, who dealt with the process from start to completion. I found her very profession and helpful with nothing being to much trouble for her.Thank you Lynn
Thank you for the 5 stars! We are so happy to hear that you have had such a pleasant experience having us as your letting agent, and we hope to hear from you again.Kind Regards,Martin & Co
5/5
TrustpilotBrilliant service
I am very happy with the help I have received from Craig, From the chorlton branch. He has been assisting me with my process of moving into my new property. The help he has given me through this process has been exceptional, he has gone above and beyond and really done what he can to make this easier for me. he is also very prompt at answering emails and telephone calls. I am very grateful for all the help I have received and feel confident that if I have any concerns or queries in the future, they will be assisted effectively and efficiently.
Thank you so much for this wonderful review Jodie. We are so happy to hear that you had such a lovely moving experience and we look forward to hearing from you again.Kind Regards,Martin & Co
1/5
TrustpilotUnderhand tactics to drive up prices
Took annual leave to try and see as many properties as I could in one day. Ended up getting nothing but rushed group bookings all day. Group bookings by themselves are never great because you have anywhere from 4 to 8 other people traipsing through the house at the same time as you are while you are all trying to visualise where your stuff will fit in while queuing up to peek in each room. However I genuinely believe the group booking tactic is done deliberately to incite a bidding war. During the viewings I am told nearly every place "the sales guys" have offers waiting to go to the landlord then at the end of the day when you phone the office to enquire about the property you get told "We have received various offers already and ______ is expecting to go above asking price. Please put forward your best and final offer to improve your chances of securing the property.". The next day you get told you have been outbid so you ask about the second place and once again you are asked to make your best strongest bid first? Call me old fashioned but if I see a place advertised and I take a day of annual leave to see a place a) I am expecting to see it properly one on one and b) I am expecting to pay the advertised price as that is what I have weighed up when comparing locations, number of rooms and house spec. I would personally stay away. I am yet to hear of another letting agent holding offers intentionally, encouraging people to outbid each other and (especially during covid) do group bookings.
Hello, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co. office. To help us further our investigation, would you please email us your contact information?Email: social.media@martinco.com
5/5
TrustpilotMartin & Co Prestwich have just helped…
Martin & Co Prestwich have just helped us sell our property and they were amazing! It wasn’t the smoothest of sales but Barbra chased everything all the way to the end , nothing was ever to much trouble for her, we contacted her a lot and she always got back to us no matter what time of day. We will both be forever grateful for all your help Barbra Best wishes for the future Joanne & David
1/5
TrustpilotNo wonder you just have 2*s on here
No wonder you just have 2*s on here. A plumber came round to fix a problem in our next door neighbours property involving a leak... They turned off an outdoor stopcock which serves our property leaving us with a one year old who we cannot give any water, a bath, we cannot use the toilet etc. Your agents said they were sending a plumber round within an hour - still waiting hours later. Rang the emergency number and no response. Awful. Do not use them!
5/5
TrustpilotI used Martin & Co to find me a rental…
I used Martin & Co to find me a rental property while waiting for my house purchase to complete. Mia was both friendly and extremely helpful and I would recommend her services to anyone.
Thank you for the 5 stars! We are so happy to hear that you have had such a pleasant experience having us as your letting agent, and we hope to hear from you again.Kind Regards,Martin & Co
5/5
TrustpilotA HUGE thank you to Myra in the Kirkcaldy Office
A HUGE thank you to Myra in the Kirkcaldy office for all her help especially over the last 12 months. A true professional Myra has helped us and our tenants through a very challenging time, using her extensive experience to keep us all in line with respect to new housing legislation. Could not have managed without her a gem!!!
1/5
TrustpilotFraud Company
Fraud Company! Please don't be misled by the positive reviews below; most of them seem to be written by their own people. If you want to save your money, time, and energy, stay away from this company. They are only interested in taking money from people while providing zero customer service or assistance with any issues you raise.I'd like to highlight a few individuals who have been of absolutely no help and perfectly represent the company's poor practices:Nisha Patel, Property Manager, Shanti Bailey, Head of Property, Kate NG, Property Manager, Sarah Louise, Pre-tenancy Manager, Deepa Sohal, DirectorThese people will tell you that they cannot assist you with anything. They are just here to steal your money. Avoid this company at all costs.We made a mistake by choosing this company to rent an apartment. After all the issues we've experienced, we are still waiting to get our deposit back. As usual, we're receiving nothing but excuses for more deductions and delays. Do yourself a favor and stay away from this company and its people.
1/5
TrustpilotI was interested in renting a property…
I was interested in renting a property through this branch and paid a holding deposit as part of the application process.
1/5
TrustpilotMartin and Co Stockport
This letting agency is an absolute disgrace. I was left with no water and heating for TWO MONTHS in the middle of winter due to a broken boiler. Despite reporting the issue repeatedly, their only advice was to "boil a kettle", as if that could replace proper heating and hot water.Their negligence led to a leak in the bedroom, which then triggered my carbon monoxide alarm. This alarm, which I had to purchase myself, quite literally saved my life, as it resulted in the gas supply being shut off to prevent further danger. Without it, I might not be here to write this review!To add insult to injury, I had to pay out of my own pocket to move my belongings while repairs were carried out, and was forced to sleep in the lounge. The bedroom was unusable due to the leaks and damage.This agency clearly has no regard for the safety or well-being of their tenants. I would not recommend them to anyone. Their incompetence and disregard for basic human needs and safety are beyond unacceptable. Steer clear for your own safety!
1/5
TrustpilotI would give it a 0 if I could
I would give it a 0 if I could, the staff at this estate agency are appalling, not only did they cancel my viewing and didnt bother telling me until I rang them on the day as I was waiting outside the property! I got no apology, I was told that I’d get a call back and never did it’s been a few weeks so I rang them back and the guy didn’t even introduce the company name he went ‘hello’ like it’s a personal family member he’s speaking too, then asked my number because I rang on a no caller number and told me the property isn’t available when it’s still online. The worst part was I then received 3 unknown calls right after the call ended, when I have never received an unknown call in the 2 years of having this number as no one has my number, so I’m 99% sure it’s the agent that I spoke to as he took my number and decided to ring me and be on mute. How disgusting and unprofessional!
1/5
TrustpilotOUR HOUSE IS FLOODING THE KITCHEN
OUR HOUSE IS FLOODING THE KITCHEN NO HEATED WATER FOR A WEEK OUR FIRST NIGHT HERE I AM APAULED
1/5
TrustpilotVery rude people .
Very rude people .. I tried to book a viewing and the person of the phone was getting frustrated that I wanted to book two viewings .. they put me on hold and hung up on me , I had to call back regarding the viewing after being interrogated about my salary. Person on the phone said “ listen let’s cut to the chase can you afford it or not “ to which I said yes I tried saying this multiple times .To which he said I have 20 years experience so I beg to differ .. really terrible .
1/5
GoogleWaited until I'd paid the holding fee and then gave the apartment to someone else really unprofessional and now they not answering phone to send back the holding fee Would be wary sending them any deposits or holding fees because your gonna be stuck waiting for it back
1/5
Trustpilot*** avoid at all cost ***
*** avoid at all cost *** I would give no stars if possible My experience is with the pontefract branchThe staff call for late payments before the due date, tell lies and try to steal deposits. They are extremely rude and will only answer the phone if it’s regarding payments. Will refuse to speak if it’s regarding issues. They leave maintenance Issue for months and refuse to send anyone. They use old photos to submit to deposit schemes. They show up to houses unannounced and try to make tenants pay for issues that the landlord is liable for.
1/5
TrustpilotI rang Martin and co for the second…
I rang Martin and co for the second time for a viewing on a property I was interested in. The lady on the phone asked me what my situation was. I explained that I already owned a property on the street and would probably look at selling it. Ten minutes later I get a call from another woman telling me if I’m not in a position to move they can’t grant me a viewing. Didn’t even bother to ask , just assumed I had to sell to buy ! What a way to treat people, disgusting as I had the cash !!
1/5
TrustpilotNot recommended at all
If possible i would give minus five stars!!!Martin&co letting unit in Banbury cost me great stress.Lack of any professionalism. Not answer emails and reports. Sending the bad contracts even after let them know it's wrong one.Then took six months to get it right, after which you must sign six months back.Pathetic!!!Have no respect for one's privacy at all.BEWARE of unannounced visits and catch you IN THE SHOWER!!!When you cross the company threshold: No way for a private face-to-face conversation,just big chaos with no chance to be heard.Rude behavior and lack of any compromise.The tenant is always wrong.You are just number and a loser at the entrance.That's how I was feel every time at them office. However they are very professional in reaching out for funds and lying about tenants to the landlordsLike: it's mess, badly smell, have zoo indoors, vermin and a lots more.Shortly say's, you're not looking after the house.Shame on you.Pathetic again!!!Good advice to allRecommended escape when you see this unit in Banbury.Totally horrible experience.
4/5
TrustpilotSo far …… everything has gone smoothly
So far …… everything has gone smoothly. Abi Rosser has been very patient and helpful throughout. Can’t recommend her highly enough. Just about to start renting tomorrow so we will see how everything else goes !
5/5
TrustpilotGreat service from Matt & Sophie
1/5
TrustpilotMartin & Co Huddersfield
Martin & Co Huddersfield - the melting point property to be precise. Cant say much on the property itself because I never booked it, which I’m glad I didn’t. The problem was the lady behind the phone representing the company and presenting the property, absolutely disgusting no communication skills what so ever, huffing and puffing at me while I’m trying to comprehend what she is trying to say to me. It was utterly disgusting that she was speaking down to me as if I were somewhat beneath her. Clearly she woke up on the wrong side of the bed, but that is no excuse to take it out on potential future tenants. These aren't worth the money or headache, so save yourself!
5/5
TrustpilotMartin &Co…Letting Agent
I have been a Landlord with Martin &Co since they took over from County Rentals having been with CR for a good number of years. My person of contact has always been Pauline with both firms and I always found her very obliging going out of her way to be helpful.As a letting agent Martin and Co have always been very professional in there approach and I would recommend them to anyone in need of a letting agent
Thank you for the 5 stars! We are so happy to hear that you have had such a pleasant experience having us as your letting agent, and we hope to hear from you again.Kind Regards,Martin & Co
1/5
TrustpilotMartin and co Nottingham are absolutely…
Martin and co Nottingham are absolutely shocking from start to finish. Absolutely ridiculous moving out charges such as fingerprints on chrome light switches that need cleaning and a £33 to change a light bulb that had gone, and for replacement locks to be done as ‘I had not returned the keys’ they then proceeded to include a picture of the keys in the check out form, these are just a few examples, they have tried to charge almost £2000 in checking out expenses. I wanted to move out of my flat due to it becoming an unsafe place to live I.e. constant break ins to the building, human poo in the corridors and people smoking drugs in the hallways. Martin and co plus the landlord were no help at all waited months for responses. I made the decision to move out due to the conditions I was living in and from then on forward the company was a downright disgrace. Do not move in to a Martin and co property. They are horrendous to work with.
1/5
TrustpilotDreadful “service” Plymouth.
I contacted Martin & Co Plymouth on a Saturday morning at 10am. The phone line explained the office was now closed and that the opening hours were 9-2 on Saturday. Poor start. I went on to the Chat system and allegedly got a human who took all my details and would pass them to the relevant team. I also emailed them. The following THURSDAY, as I’d heard nothing, I telephoned and the attitude I received was unprofessional and appalling. I wouldn’t deal with them and would urge anyone using them to switch agent if they want their property sold.
1/5
TrustpilotDon't go with these crooks
If you have a house to sell, don't go with these crooks! You'll regret it!
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