Martin and Co Newport reviews

★★★★★ 1/5

Trustpilot

An absolute nightmare.

An absolute nightmare.Don’t do it! My experience with them was so bad.They made us live in an apartment for 4 weeks without heating! No hot water for 4 weeks and it was freezing cold! Got in touch with them to discuss this and guess what their response was “the property manager for one of the apartments in crewe, “what do you want me to do about it”.It was so horrible. We finally decided to move out and the landlord still wanted to claim our deposit! No apologies for putting us through the terrible experience! Their office in crewe, Nantwich road, avoid! It was really bad, I am still traumatized! Worst month of my life!

Laide · 6 December 2023

★★★★★ 1/5

Trustpilot

No replies for over 5 month when holding over £1500 in deposits

I was a tenant through university and since I have left the building my and my housemates have had no contact in regards to deposits or when we would get them back. Countless emails have been sent (Sunderland branch) to Adele, each just getting fobbed off or sent to Juli who hasn't replied either, but rates the company 5* on Google reviews. It has now been well over 5 months since we vacated and would like deposits back.Would never recommend as severely unprofessional.

Liam · 21 November 2017

★★★★★ 1/5

Trustpilot

Walton branch ran by a crook

They never seem to want to improve on their customer services. Awful company. They seem to like to hire crooks like the guy in charge of the Walton branch who takes bribes for allowing tenants to sub let and for some bizarre reason fire staff, then replace them with morons! One staff member was a two faced cow and was so up herself. To add further insult, they hire an electrician who makes YOU pay for something to be replaced!? AVOID LIKE THE PLAGUE!

Marketing · 4 December 2023

★★★★★ 1/5

Trustpilot

Stay away from these people

Stay away from these people. They are extremely unprofessional. Had a viewing this Saturday past at 14h30. At 14h30, rang the office and was told the agent was on her way. After 30 minutes waiting for her outside in the rain no one turned up. Current tenant opened saw me standing in the rain, took pity and invited me in to show the property herself. Left a voice message on their phone but no one returned my call. Managed to get hold of them later on the day and the guy who answered the phone was unapologetic. I said I liked the house and got told he would call back on Monday to advise me on the next steps. Guess what? No one called. Very unprofessional.

Not · 20 November 2017

★★★★★ 4/5

Trustpilot

Martin and Co Banbury. A refreshing experience.

I am staggered to read the negative reviews directed to Martin and Co in Banbury.My own personal experiences with the company and the owner David Stone have been very positive. David has many years experience in the local property market and his wide experience of both lettings and saleswere apparent from the moment I decided to do business with them.Their office is in an excellent position and I found all staff members to be both welcoming and professional.I would have no hesitation in recommending Martin and Co to my friends or anyone seekingto sell, buy, let it rent.C.J.Stace.

John · 30 October 2017

★★★★★ 1/5

Trustpilot

Total scam

Total scam. Avoid at all cost. Rude staff. Ran away happily with my 150 pounds application fees by saying "sorry, landlady rejects you". When I demanded them (and also their scamming referencing partner) to disclose information about me passed onto landlord they said they could not due to "data protection". Wait a minute, I am asking to see MY OWN information held by them. They insisted that my reference passed their internal check and landlady just "didn't like me".

Kay · 31 August 2018

★★★★★ 1/5

Trustpilot

How this cowboys can still run a …

How this cowboys can still run a company like this were is about housing people....i rent a property from them on 29...they offer me to clean it for me...i was very happy...they ruined the carpet with chemicals...and they closed the windows...when I gone to the property to move in as I open the door I throw up...the smellcwas disgusting....as I call them to see what happen...they told me everything is ok..just smell a bit like a pet house....i can't live in this condition....so after argument they replace the carpet but not before me spent 100 pound on candles air cleaners...even a air blower...to take the smell out the house...all this took 2 weeks...so I offer them I will start pay rent from the day I move in....and are like not...when you took the keys...but they didn't even give me a I kay for the front door...very disappointed and I will not going to pay them any rent at all...we going to resolve it In court....horribele staff like deepa...and some other living people were they are liers....i wish them kids to get what I got from them...and to take there three..years old kid like they ask me ...in this disgusting place....

Giorgos · 20 September 2017

★★★★★ 5/5

Trustpilot

Absolutely amazing

I was dealing with Martin and Co Camberley branch and I must say I never ever have had more help,support and assistance with any other agency.Lauren , Ray and Giles had went extra 100 miles for me and my partner. They helped and assisted us in all possible matters.We have now moved in into our new home and we so happy. Had few things that needed attention as the branch acted quickly on the same day gave us appointment day!Thank you very much guys, it means a lot to us!

Ineta · 21 June 2017

★★★★★ 1/5

Trustpilot

WHAT IS GOING ON FOR GOD’s SAKE !!!!!

WHAT IS GOING ON FOR GOD’s SAKE !!!!!I thought it was me but this is getting out of hand now. Rented from them last November, complete gutter , they sold me the dream that all be be replaced and taken care of . Apart of a lick of paint and change of carpets NOTHING ELSE had been done which is :MOULD IN D KITCHEN Very bad smelly old flaking chipping off cupboards Bubbling old flooring mouldy bathroom Disgusting old bath tub Etc etc etc . Threaten me WITH SECTION 21 TOO !!!!!!!This had to STOP ! We need to TAKE THIS SCUMBAGS DOWN !

John · 23 November 2023

★★★★★ 1/5

Trustpilot

Plumber threatened my partner when he…

Plumber threatened my partner when he called him out on something thew his tools down picked up a screwdriver and told my partner to go outside called him vile names and told him to phone him and arrange a fight!!!! He was also informed by martin and co of sensitive information breaching data protection act and was shouting it out in the street for all the hear. When I contacted martin and co to explain what happened as my autistic son was home at the time sick from school and all this happened in front of him they totally brushed it off didn't apologise or even take note of the incident just started throwing wild accusations towards my partner saying he has threatened every contractor who have attended our property and the very same day(coincidence!) All of them complained. This was an act of revenge as we contacted environmental health as we been in the property for 12 years and have had issues with damp mold and general disrepair this has been going on for months they just send odd job man to patch repair or make good issues we living in a building site as we had plasterers electricians plumbers and odd job man here repeatedly and still having all the same problems nothing is getting solved they are qualified in fobbing people off.The manager is very unprofessional telling different contractors our business and told us we have no right to complain or say that the work isn't good enough as she has an I work you don't attitude so therefore as we are not employed (I'm an unpaid carer and my partner has mental health issues) we have no right to say that work carried out by someone isn't good enough that we basically have to be grateful as we are jobless scum in her eyes. They my son has asthma as a result of this property and when they visit they blamed previous workers for why nothing got done agreed with us that things were unsafe and needed doing even suggested that we hold the rent and promised us that they will sort it all out only to have another 12 months of patch repairs and making good. No acknowledgement of disgusting violent behavior of plumber and made up stories of my partner threatening their staff rather than admit it and deal with it then threatened us that they won't send anyone here to do work and will take things further if we complain again. Constantly send workers on school holidays when we have asked them to come when my son in school due to his autism and being upset with strangers in the house constantly send people on the hobble and off the books as they want to come at evening and weekends so it doesn't interfere with their actual jobs the plasterers even told us that they called them off a job that they were doing on their street and give them the job in our house just saw a random workman and employed them for a big job in our house no reference no checks! have passed my contact number onto loads of different people we asked after the plumber threatened my partner if she could not do this no more only for the next day her to inform us that she has passed our number onto ANOTHER contractor attending our property. Basically if you are willing to live in a property that isn't fit for purpose and not complain you will be fine but if you want a safe home for your family you will be treated like scum and physically threatened by workers in front of your children and not even get an apology for it then have a pretentious manger throw her weight around informing us that if we go further about treatment she can get a pile of people contracted to work for them to tell lies

Suzanne · 22 November 2023

★★★★★ 1/5

Trustpilot

They caused me a lot of stress and hassle and basically conned me

I applied to rent a house it said it was £580 a mouth but after they said I'd got it, it went up to £650 they said I need a guarantor who was earning at-least £21,000 a year then it went up to £23,000 I said I don't know anyone who's earning more then that who would be willing to be a guarantor and the women was super rude to me on the phone cancelled my tenancy blocked my number and I only got less then half the deposit back and it took nearly 6 months they all so seem to have banned me from viewing any other property they have available to rent just wanted to warn people not to make the same mistake I made

Stevie · 17 November 2023

★★★★★ 1/5

Trustpilot

A shockingly poor company

A shockingly poor company. Failed to conduct essential repairs on a tenancy for more than a year - despite potentially being a health and safety hazard. Charged an £80 cleaning cost on checkout - despite being provided proof of a professional clean - because their 'independent' assessor found a single hair under the rim of the toilet. No interest in good customer relations or looking after tenants unless they're making a profit on it. Avoid them at all costs.

Iain · 5 December 2023

★★★★★ 1/5

Trustpilot

Martin &Co are letting agents to be…

Martin &Co are letting agents to be avoided. If you are going to rent a property I would suggest you use someone else. Our experience has been costly with false claims of repair and damage costs. We have never had a complaint from landlords before, in fact compliments. Don't make the mistakes we made and trust them, you will be very disappointed.

Steven · 27 August 2022

★★★★★ 1/5

Trustpilot

Avoid Plymouth Branch

Plymouth BranchCompletely incompetent and unethical letting agents. They either don’t understand the tenancy act and contract they put together (very worrying as that’s their role) or they are purposely deceitful in order to manipulate the contractual agreement (I don’t know which is worse!). Only out for your money, very poor at communicating - unable to answer simple questions and provide basic information (will completely ignore you if the request doesn’t suit them and their pockets).Avoid at all costs.

Tenant · 21 December 2023

★★★★★ 5/5

Trustpilot

I spoke with Shannon who was a pure…

I spoke with Shannon who was a pure delight. Very knowledgeable and understanding, thank you Shannon!

Dawn · 12 September 2024

★★★★★ 1/5

Trustpilot

We rented a flat with them in postbox

We rented a flat with them in postbox. Very inconvenient as they charge but never get back if there is any issues. We haven’t got any update with letting agency as they always say we are waiting for the revert from owner? How far is that for a tenant to wait for 3 weeks to get one issue resolved. This is not acceptable at all. And they are really rude as well. They have charged bom amount of rent but did not give microwave and hoover which is of basic needs. Very disappointed with the service of letting agency martins and co as we cant even get in touch with our owner directly.

Suathi · 1 November 2023

★★★★★ 5/5

Trustpilot

Martin&Co Camberley

Martin&Co Camberley,First time buyer so understandably had various questions, dealt with Raymond throughout and he was very professional and easy to deal with.would definitely use again in the future. Dan

Dan · 21 May 2018

★★★★★ 1/5

Trustpilot

Renters - avoid at all costs

Renters - avoid at all costs. Martin and Co tried to scam me out of my deposit. They claimed the carpet was new at the start of my tenancy and a number of other false accusations in order to try and keep half of my deposit. Luckily I had plenty of evidence and was able to wait the 3 months it took the DPS to decide it was unfair, and I am finally in the process of getting my money back. In addition, the agency use poor contractors, leaving issues unresolved for long periods, and let themselves into the property unannounced. If you find yourselves unlucky enough to be renting one of their properties, make sure you take plenty of photos and save all evidence upon leaving as they WILL try and con you out of money.

Alice · 30 October 2023

★★★★★ 5/5

Google

After nearly 2 year's of having a house on the market with previous owners of Martin & co. I had almost given up all hope of selling . Henry mitchell , the new owner took over and within 5 weeks, re- marketed the house and it was sold. He was so professional and totally got things moving. I would have no hesitation in recommending this company. He kept me informed every step of the way and there for us with anything we needed to ask . I would 100 % recommend them

Gail · 29 October 2023

★★★★★ 1/5

Trustpilot

Appalling- you'd get better service…

Appalling- you'd get better service from a monkey.We had been renting from Martin and Co for 3 years, with the same bank account servicing the rent. They withheld our rent overpayment for 4 months... still haven't received it. i suppose it's hard to care about money that's not yours... especially if it's making interest in your bank account?When we first checked into the property it was filthy, we spent the first 2 days cleaning! The check in sheet even said how filthy it was but again... if you aren't living there why should you care? No work was done to the property since we lived there, no maintenance work ect - they didn't really care about the property at all. Very clear through out our tenancy that we were no more than cashcows. I would not recommend doing any business with them at all. We found a lovely property to buy but they were the ones in charge of the sale,,,, nope!Avoid!

Kathryn · 24 October 2023

★★★★★ 1/5

Trustpilot

Landlords if you want a property…

Landlords if you want a property management service DO NOT USE this company. They are unethical, unprofessional and incompetent with property management.The communication from these agents is shocking and disgraceful and give letting agents a bad reputation.Considering they advertise themselves as "professional and trustworthy agents" my experience with them has been anything but. AVOID AT ALL COSTS

TRISHA · 8 February 2023

★★★★★ 1/5

Trustpilot

Try to avoid!

Really disappointed!For my first viewing, the agent did not turn up, when I called the office, the viewing was in their diary, however the agent didn’t know. I was then told that there was not an agent available and I would have to rebook.I rebooked an appointment for a couple of days later, and I reconfirmed on the day, I spoke to an agent who said “you will be meeting with me today” she then asked if I was booked in at 2 or 3pm (I was booked in at 2pm with an email confirmation), I was then asked if I could change to 2:30, but I was unable to do so (the agent had sent an email prior to this, but I had not seen it).The agent that arrived was a freelance agent and was not the agent I had been booked in with. She didn’t know anything about the property, other than the price, I had a few questions which she could not answer, so she called the office, she tried to call quite a few times and there was no answer. She eventually got through to the office, and I was having to communicate through the agent that was with myself to the agent in the office. I did not receive an answer to my questions and I was told to “make an offer” when I asked if there was any movement on price. The agent that met with me really tried to do what she could to assist me. She was as frustrated as I was with the service I had received and didn’t find it acceptable. The property was in a bad state and was not worth the money that it was up for. I am really disappointed that I was booked in with the same agent each time and she failed to turn up on both occasions. I understand that things come up and mistakes happen, but I feel that the service I have received has been unprofessional. I also understand that the property would not have been a high earner for the company and that it wasn’t a large premises, but I believe that there still should have been effort made for viewings.

Keara · 23 October 2023

★★★★★ 5/5

Trustpilot

They took a deposit of £850 and a…

The previous company were bad. They took a deposit of £850 and a months rent in advance at their Bournemouth branch. Now the tenant wants their deposit and the branch say it must have gone to a charity.no récords to help at the office as 8 years ago approx.The present manager helped try trace the £1500 but head office have not responded.Any ideas on whether this is trading or is it theft by a letting agent .

Customer · 31 October 2018

★★★★★ 1/5

Trustpilot

DO NOT USE THIS AGENCY

I paid a 5% rent guarantee so if the tenants did not pay rent I would be guaranteed to receive my rent. Marin & Co vetted the tenants who proved to be fraudulent, I am out 2 months' rent, as they refuse to honor, as the tenants were frauds. While away (from Dec) I tried to get the agents to get access to the property as previous tenants had complained of damp. However, they never gained access to the property till I received an email saying they haven't paid 2 months' rent do you want us to serve notice? bear in mind this is meant to be a fully managed property. They gained access in June and eventually sent me the report a month later after I had complained about being granted access. the report was a waste of time it showed me nothing of the state of my property. These frauds had been growing cannabis in my house and have caused a lot of damage, when we finally entered the property towards the end of August the predominant smell was smoke and this was a no-smoking property. the backroom smelt of urine. Ok, so this is extreme case, let's rewind to last Nov when the previous tenants left, a) the green bin went walkabout, never ever been stolen on that street, b) they put decking up, outside c) they changed the carpet in the front hall to crude decking and lost the runner rug that was in the kitchen. No permission was asked or given. The agency did not pick up on this and did not like that I argued against the return of their deposit.Now to top it all off they have lost a couple of keys belonging to the property and their tradesperson has charged for new locks front and back. 1 lock was left in the house (so i was informed), so they put that back on and the other has an old key so no way it is a new lock. they never sorted out getting a new green bin for the property. This agency 'claimed' the loft was not part of the house, but it has electricity, is all boarded out, and has carpets, basically another room.The agency doesn't care that I am out 2 months' rent, or that they are the ones that did the checks, 1 person 'claims' that they tried to gain access in Feb, Mar, Apr, and May. I do not the law, but am sure as a landlord, or someone acting on behalf of you can send a notification that I will be entering on such and such a date and will let myself in if no one is home. Surely if you cannot gain access to the property alarm bells start to ring? Oh and the person 'managing' the property is part-time and emails are sent before they finish for the week, and no handover so someone who is there knows what is going on.I would NEVER use this agency for anything, thoroughly disgusted, oh and my insurance policy is null and void because the tenancy was fraudulent.

Elizabeth · 14 October 2023