Trusted Agent profile · Newport
★★★★★
1,111 reviews across 3 platforms
Gold Tops House, 8a Pentonville, Newport, NP20 5HB
Auction House's office in Newport, at Gold Tops House, is rated 4.8 out of 5 across 1,111 reviews on three platforms, including 20 Google reviews rated 4.9.
20
Reviews on Google
This office
8
Reviews on Facebook
This office
1,083
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Auction House hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newport.
Every review we hold for the Newport office, from every platform, shown as written. First names only.
1/5
TrustpilotDoughy Doughy Doughy fraudsters
Doughy Doughy Doughy fraudsters. Hidden 2.95 % plus vat .all legal cost for seller plus vat plus 5 times of searches price plus I don't what else plus £7000 plus vat above sale price. Totally fraud . Never ever trust them
1/5
TrustpilotA Very Dishonest Auctioneer
This company uses gas lighting techniques and sells properties by providing misleading information and then adds information on “Notices” last moment. They only represent sellers and often sell the same properties several times.
We are really disappointed and sorry to hear that you felt mislead however this is certainly not how we conduct our business. Whilst we 'represent' the seller, we also provide extremely high levels of support and guidance to all buyers - as evidenced across our Trustpilot reviews from buyers of all experience levels. Our listing pages where we advertise the property share as much information as is made available to us. Due to the fast time scales of auction sales, sometimes last minute information is provided (which is always shared with registered bidders). We also strongly advise all bidders to download and carefully review the legal pack before bidding, as once the gavel falls, contracts are exchanged, and the purchase is legally binding.Our records and audit trails do show that you didn't read the legal pack prior to bidding on the property that you subsequently purchased. This meant that you missed critical information that would’ve enabled you to make an informed decision before choosing to bid. I hope this information helps explain why you felt you had been misled/misinformed and the importance of downloading and reading legal packs prior to purchasing a property at auction.
5/5
TrustpilotVery helpful and keep in touch in all…
Very helpful and keep in touch in all stages
Hi Patricia, thanks very much for your review, it's great to hear the East Anglia team were helpful and kept you informed throughout the process. Best, Auction House
1/5
TrustpilotNot good experience.
Not good experience.Communication poor ,long delay, misleading information. At the end just waist of time.
Hello Dawid We're sorry to hear that you don't feel you had a good experience. Unfortunately, some of our properties are not suitable for purchase with a mortgage such as the one you enquired about. We pride ourselves on being transparent in our communications and property descriptions and would never publish information to mislead customers. All the best - Auction House Head Office
5/5
TrustpilotGood experience
Very easy process fully explained by Chris Moore who was very helpful throughout.
Thank you for your review of Chris & Auction House, we are so pleased to hear you found Chris to be very helpful throughout the process. All the best - Lauren
5/5
TrustpilotWe feel that the sale of our property…
We feel that the sale of our property was handled in an extremely professional manner and exceeded our expectations.Many thanks to all the Auction House staff.
Thank you for your great feedback. All the best - Sam
5/5
TrustpilotHouse purchase Inverclyde
Just completed purchase on house in Greenock with Auction House. Very quick, easy and professional service throughout 👍
Thank you for your review of Auction House. We are so pleased to hear you were provided a quick, easy and professional service. We look forward to helping you again - Lauren
5/5
TrustpilotHelpful
Helpful, friendly and explained how or what will happen. Hannah and Mark both were very helpful.
Thank you Nicola for your review of Auction House, we are thrilled to hear you found both Hannah & Mark to be very friendly and helpful - Lauren
5/5
TrustpilotSuperb experience selling my property
Superb experience of selling my property. Fast - brilliant communicators - nothing too much trouble. Got a fair price given the timescale. Very very pleased, highly recommended
Thank you for your feedback. We're really pleased to hear you are happy with the service and speed of sale that the auction process offers. All the best - Sarah
5/5
GoogleI have dealt with Marc Morrish now on several occasions and found him to be efficient, professional and very knowledgeable. Would fully recommend
5/5
Trustpilot1st Experience of Auction House
Introduced to Auction House by Estate Agent & good communication from the start.
Thank you for your review of Auction House, we are so pleased to hear you received good communication from the start. All the best - Lauren
5/5
TrustpilotI found the staff very honest and…
I found the staff very honest and helpful. The properties are what they are and the legal pack is what it is.
Hi Grant, thank you for your great feedback. All the best - Sam
5/5
TrustpilotHelpful
Helpful, friendly and very patient
Hi Pat, it's great to hear of your positive experience with the East Anglia team, thanks for taking the time to leave a review. Best, Auction House
4/5
TrustpilotAn easy and cost-effective…
An incredibly easy and cost-effective way to sell a property, with very good customer service from Auction House Scotland.
Hi David, thank you for your fantastic feedback! If you have any specific improvements that we could make to deliver a 5 star service instead of 4 stars, that would be valuable for us to know. All the best - Sam
5/5
TrustpilotThey have been super helpful and…
They have been super helpful and assisted me all the way with my purchase in Norfolk. I would highly recommend them.
Thank you for you fantastic feedback. All the best - Sam
5/5
TrustpilotVery informative and professional…
Very informative and professional company. A pleasure to deal with.
Thank you Steve for your review of Auction House; we are so pleased to hear you found the team to be very informative and professional. All the best - Lauren
5/5
TrustpilotMy first auction
My first auction, and thanks to the professional approach by all involved, it was easy to do. Even dealt with issues that needn't have happened, thanks very much guys
Hi Robert, thank you for taking the time to share your feedback - Chris
5/5
TrustpilotWhat a wonderful purchase!!
Just to let you know how pleased we are with the purchase of Flat 25 at Whittingham Court. What a wonderful purchase this has turned out to be. We moved in about a week ago and every day we are amazed at the quality, location and functionality of this fabulous apartment. Many, many thanks for your help in securing this property and we have nothing but good things to say about you and Birmingham Auction House.
5/5
TrustpilotExcellent service from Gary Davison.
Now sold 2 HMOs with Gary and had an excellent and professional service, he could not of done anymore.
Hi Barry, thank you for your 5* feedback. We'll be sure to pass this on to Gary also. All the best - Sam
5/5
TrustpilotI would highly recommend
I would highly recommend. Excellent communiciation and a very professional service throughout the entire process made it really easy.
Thank you so much for your 5* feedback! All the best - Sam
5/5
Trustpilotbrilliant service very professional
Hi Amar, great to hear you received professional service! Best, Auction House
5/5
TrustpilotMost best auction in the UK
Hi Pinni, thanks for your 5 star review of Auction House London! Best, Auction House
5/5
TrustpilotFirst auction purchase.
First time buying at an auction, Mark was very helpful not only before the auction but also after.Friendly and professional service, I would reccomend 100%.
5/5
TrustpilotVery experienced honest company
Hi Gerald, thanks very much for taking the time to leave a review! Best, Auction House
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Auction House hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newport.
