Every review we hold for the Newport office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotSecond time around
I have previously brought a flat with Auction House UK.So had no hesitation when I saw a property for sale with them again. They are very professional, and it is a quick and easy process. Instead of waiting for weeks with an estate agent. You know when the date of the auction is, if you are successful then you know that in two to four weeks the house will be yours.
Susan · 24 March 2023
Agent replied · 16 June 2024
Hello Susan, thank you for the feedback and great to welcome you back for another purchase! All the best - Abi
★★★★★ 5/5
TrustpilotEveryone there was so so helpful
Everyone there was so so helpful. Unlike some other big name auctioneers they made us feel very special!
Richard · 17 September 2025
Agent replied · 25 September 2025
Thank you so much for your kind words! We’re delighted to hear you felt well looked after. Best, Auction House
★★★★★ 5/5
TrustpilotAn effortless selling experience.
We would like to thank everyone at Auction House for all their hard work in bringing our property to auction, and for achieving such a great price for us; we are sure that we would never have got this had we sold our property through an estate agent.Their professionalism and patience in answering all our enquiries was very much appreciated, and they should be commended for making the whole process stress free, which is something we have never experienced before when selling a property!
Ethel · 24 March 2022
Agent replied · 16 June 2024
Hi Ethel, thank you for taking the time leave a review. Great to hear that you found the sales process effortless. All the best - Abi
★★★★★ 5/5
TrustpilotGreat service from start to end
I placed my flat with Auction House Sussex after nearly a year of struggling to sell it via traditional methods. I couldn't be more pleased with the service I got. From the first contact, they were helpful and professional, clearly explaining the process and the pros and cons of selling via auction with absolutely no hard sell or pressure to go with them. While the property was on the market, they handled viewings professionally with minimum disruption to me, and always providing clear feedback quickly after the viewing. When I received pre-auction offers, they did a great job of handling the negotiations, and I ended up with a sale price far better than I could have anticipated. They then managed the final details up until the transfer of funds and handover of keys, making it all as easy and painless as possible. I wouldn't hesitate to recommend them.
Jake · 21 March 2022
Agent replied · 16 June 2024
Hi Jake, so pleased you found success selling at auction. Thank you for taking the time to share your experience - Abi
★★★★★ 5/5
TrustpilotJordan Rowe has been very helpful.
Jordan Rowe has been very helpful.Negotiation has been reliable and meaningful.
Umar · 27 January 2024
Agent replied · 16 June 2024
Thank you Umar for your review of Jordan & Auction House. We are so pleased to hear you found Jordan to be very helpful. We look forward to helping you again in the future - Lauren
★★★★★ 5/5
TrustpilotExceptional service
We highly recommend this Auction House. Chris Edwards went above and beyond delivering exceptional customer service along with excellent professionalism. We look forward to the next auction.
Customer · 13 October 2022
Agent replied · 16 June 2024
Hello, thank you so much for your review and recommendation. I look forward to seeing you at our next auction - Chris
★★★★★ 5/5
GoogleI sold my property earlier this year through this auction house. I was so impressed with the professionalism and service they provided. Marc was very easy to get hold of, kept me fully informed through the whole process and gave me great advice. On the auction day, my house sold for over £40K OVER the asking price! I highly recommend this auction house.
Kate · 16 April 2022
★★★★★ 5/5
TrustpilotGreat communication
Purchased through auction house and they had great communication and no issues whatsoever. Needing to get a second viewing booked after the auction completed, Catherine from Tees Valley branch kindly assisted. She was also very responsive to any queries and kept me updated as much as possible.
Jake · 20 August 2024
Agent replied · 24 August 2024
Hi Jake, great to hear you received excellent communication and assistance from the team! Best, Auction House
★★★★★ 5/5
TrustpilotGreat service
Lukas helped with my Cannock house a few months ago. He was super responsive and when I drove up from London for a viewing he was at the house and gave me time to look around! I would definitely buy a house from Auction House again
F · 5 September 2024
Agent replied · 27 October 2024
Hi, it's great to hear of the positive experience you had buying a house through Lukas in the Staffordshire team, thank you for taking the time to leave a review. Best, Auction House
★★★★★ 5/5
TrustpilotVery professional
Didn’t sell on first auction, but very professional, sold on second auction, very pleased with outcome.
Pat · 22 September 2025
Agent replied · 25 September 2025
Hi Pat, great to hear you are pleased with the outcome, thanks for leaving a review for our East Anglia team! Best, Auction House
★★★★★ 5/5
TrustpilotGeorge was very helpful and able to…
George was very helpful and able to advise us with our queries, local knowledge was also a plus.
Info · 5 July 2023
Agent replied · 16 June 2024
Thank you for your great feedback. All the best - Sam
★★★★★ 5/5
TrustpilotGreat service
We approached The Auction House to act for us on the sale of our complicated property / barn complex. I could not fault their services. They worked alongside us and our solicitor and we got a fantastic results all done and dusted in 6 weeks. Bryan Baxter is exceptionally personable as is his team. We put our complete trust in them all and it was well worth it.
Ali · 13 April 2021
★★★★★ 1/5
TrustpilotEmpathy of leeches
This company ran an auction with several technical faults took deposit and then persisted to say was not there problem we couldn't bid, your system failed and not the first time, a house sold for 75000 while bidders willing to pay 100000 disgusting behaviours from staff
Robert · 23 August 2024
Agent replied · 27 October 2024
Many thanks for your review although we were extremely perturbed to read the contents. We can confirm that technical issues were experienced on the 22nd August but regretfully only discovered following completion of the auction. The technical issues were absolutely not the fault of the Auction House Scottish team since they had no control over the situation and this fault effected only a very small number of prospective bidders who had registered to bid. Auction House has since identified the issue, taken action and as a result have suspended use of the bidding platform used and have reverted to the bidding platform operated by the EI Group who have successfully been providing technical services to auctioneers across the country for several years. Again, we sincerely apologise for the frustration this must have caused but hope you will be comforted to some degree in that remedial action has been instigated very quickly following this unfortunate situation.
★★★★★ 5/5
TrustpilotAuction purchase
Chris and his team did a fantastic job in helping me complete on a new purchase this month.it always a pleasure to work with them!
David · 20 October 2022
Agent replied · 16 June 2024
Hi David, thanks for your feedback. We're so pleased we could assist with your purchase and look forward to working with you into the future. Chris
★★★★★ 5/5
TrustpilotGreat experience on purchasing my first home
The whole process was very smooth and lovely. The staff of Auction House were very quick with their responses to my emails. I am a first time buyer, so I did not know what to expect, so this was such a good experience for me. I cannot recommend enough Auction House!
Regina · 14 May 2024
Agent replied · 16 June 2024
Thank you for your review of Auction House, we are so pleased to hear you had a great experience purchasing your first home through us. All the best - Lauren
★★★★★ 5/5
TrustpilotGreat service, thanks!
First time using Auction House and definitely will be using them again. Specifically want to mention Tessa who was a great help when I went through a personally issue with my bank and needed to speak and discuss with Auction House direct, so thank you again for helping through the situation. As mentioned, first time using them and their online internet bidding tool was great to use - dont be worried about using this functionality!
Ryan · 20 June 2022
Agent replied · 16 June 2024
Hello Ryan, thank you very much for leaving such a great review for the East Anglia team and Tessa in particular. We'll be sure to pass on your kind comments! Best wishes - Heidi
★★★★★ 1/5
TrustpilotThey are complete frauds.
They are complete frauds.They add hidden charges of 10s of thousands of pounds and put bids themselves.I have had a terrible experience with them and I would not recommend it to anyone.They put 2.95% additional costs plus VAT as well as many other additional hidden fees.
Dorine · 5 August 2024
Agent replied · 27 October 2024
Thank you for your feedback. After carefully reviewing our records, we cannot find any transaction under your name. We want to clarify that, as an auction house, we do not charge late completion fees; matters such as this would be handled between the seller and the seller's solicitor.Regarding the timing of document delivery, it's possible that any delays were related to the seller's legal team, which operates independently from our services. While we strive to facilitate smooth transactions, specific processes are beyond our control.We are genuinely sorry to hear that this experience has caused you distress. We aim to ensure a fair and transparent process for all parties involved, and we intend for everyone to feel safe and comfortable. If you would like to discuss this matter further or if there's anything we can do to assist you, please contact us directly.
★★★★★ 5/5
TrustpilotSold a few of my properties through…
Sold a few of my properties through Auction House. very easy and would highly recommend it! also, Chris Edwards was very helpful and knowledgeable.
Daniel · 14 October 2022
Agent replied · 16 June 2024
Hi Daniel, thanks for your feedback. Always great to hear from a repeat customer. We look forward to working with you again in the future - Chris
★★★★★ 5/5
Trustpilot1st Time Partner Agent with Auction House SW
Having just been a partner agent with Auction House South West, I was delighted with Olivia and Priscilla's work and the result for my client.I would highly recommend Auction House South West if you are looking to sell a property in the region.
Keane · 19 September 2024
Agent replied · 27 October 2024
Hi Keane and Parker Estate Agents, thanks for taking the time to leave a review. It's great that you had a positive experience working with Olivia and Priscilla in the South West team. Best, Auction House
★★★★★ 5/5
TrustpilotEverything was so fast and efficient
Sharon · 28 February 2024
Agent replied · 16 June 2024
Hi Sharon, thank you for your great feedback. All the best - Sam
★★★★★ 5/5
TrustpilotHouse sale
I had never been involved with putting a property for sale by auction before.Robert, and other staff with whom I dealt were so helpful, having answer's to all my questions, and putting my wife and I at total ease with the whole process.It has been a totally stress free experience, and I would thoroughly recommend Auction House East to anyone thinking of selling a property through auction.
James · 1 April 2023
Agent replied · 16 June 2024
Hi James, thank you for sharing your feedback. We're delighted to hear about your positive experience selling at auction. All the best - Abi
★★★★★ 5/5
TrustpilotVery helpful staff and so efficient
Very helpful staff and so efficient, the online documentation and telephone support is great,
Shirley · 16 September 2025
Agent replied · 25 September 2025
Hi Shirley, thank you so much for your fabulous feedback! We’re delighted to hear that our team and support services made things easy for you. Best, Auction House
★★★★★ 5/5
TrustpilotAn efficient way to purchase a property.
Jenny was informative and very helpful during each step of buying the property. This was undertaken in a polite and efficient way.
C · 2 December 2022
Agent replied · 16 June 2024
Hello, thank you for your feedback. We're delighted to hear about your positive experience with Auction House East Anglia. All the best - Abi
★★★★★ 5/5
TrustpilotBeyond the call of duty from Dan
Dan has always been totally professional and meets at potential properties within a short and suitable timescale...even agreeing on occasions and today to accomodate a viewing outside of normal working hours. Auction House fees are also reasonable compared with competitors. Service is highly appreciated many thanks.
Darryl · 18 July 2024
Agent replied · 24 August 2024
Hi Darryl, we really appreciate your excellent feedback about Dan's professional service and Auction House North Wales as a whole. Thank you, Auction House
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