Trusted Agent profile · Newport
★★★★★
1,113 reviews across 3 platforms
Gold Tops House, 8a Pentonville, Newport, NP20 5HB
Auction House's office in Newport, at Gold Tops House, is rated 4.8 out of 5 across 1,113 reviews on three platforms, including 20 Google reviews rated 4.9.
20
Reviews on Google
This office
8
Reviews on Facebook
This office
1,085
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Auction House hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newport.
Every review we hold for the Newport office, from every platform, shown as written. First names only.
5/5
GoogleWriting this on behalf of my mum and dad, who recently used auction house wales services. Mark Morrish was excellent and communicative, and sold our property efficiently. Would definitely recommend!
Hi Jeffery thank you so much for the 5 star review, it is really appreciated, and we are glad we could be of service to your parents.
5/5
TrustpilotRobert Hurst kept in touch throughout…
Robert Hurst kept in touch throughout the process and gave sound advise. I have used Auction House a number of times and the service is always 1st class.
Thank you for your kind feedback. We're pleased you had such a positive experience with the East Anglia team and we'll be sure to share your feedback with Robert personally. All the best, Sarah
5/5
TrustpilotThey were very good and hassle free
They were very good and hassle free. Kept well informed on what was going on, just waiting for everything to go through now. Thanks Gary.
Thank you for your great feedback. All the best - Sam
5/5
TrustpilotSelling our family home after 42yrs was…
Selling our family home after 42yrs was really difficult, and after being messed around by buyers, Jenny from Auction house was wonderful, and understanding. A simple and quick process to put the paperwork together, office staff were lovely, and thankfully the house sold in its first Auction, thanks to all.
Thank you for your feedback Lynne!
5/5
TrustpilotHighly recommend as a buyer
I bought I property through AHWY in Dec 2022. Easy viewing with helpful viewer. Good communication with AHWY office staff in the run up to auction to try to make an offer prior to auction (which didn’t get accepted). The house was taken to the room and luckily I was the successful bidder. The team were quick to confirm exchange, take payment and issue documents so that conveyancing could start as it only had a 14 day completion. I prefer AHWY to many of the other national auction houses as they really know the area, communicate well and don’t tend to allow ridiculous additional fees, although this property did come with £3k of extras by the time I’d paid a buyer premium, a buyer fee and the seller’s search costs, then add auction fee, stamp duty and legal costs! But this is always clearly listed out in the legal packs. Thanks AHWY for a great service, i would highly recommend.
Hi Victoria, thank you for your feedback. Great to read about your experience with the AHWY team. We hope to welcome you back to auction in the future - all the best , Abi
5/5
TrustpilotHighly recommended
A good experience all the way from valuation to sale. Chris clearly really understood our market and guided us throughout the process of selling via auction which we had no experience of, with lots of help and advice. We felt like we were in good hands, had great support from the whole team and a really positive experience all round with a good sale.Its nice to deal with a business that makes customers feel valued and focuses on service - we don't see enough of it these days!
Hello, thanks for your fantastic feedback. The whole team is thrilled to read your comments as we strive to deliver the highest possible standards of service. Thank you for putting your trust in us - Chris.
5/5
TrustpilotGreat Service
Excellent service and Jenny was extremely supportive and went above and beyond.
Thank you for your review of Jenny & Auction House, we are so pleased to hear you found us to be extremely supportive. All the best - Lauren
5/5
TrustpilotLukas was fantastic through the whole…
Lukas was fantastic through the whole process. Would definitely use auction house again.
Thank you Dan for your review of Lukas & Auction House. We are so pleased to hear you found Lukas to have been fantastic throughout the process. Thank you for recommending us, All the best - Lauren
5/5
TrustpilotGreat night thank you such a great…
Great night thank you such a great bunch of folks
Hi Darren, thanks very much for your review! Best, Auction House
5/5
Trustpilotvery supportive
The whole team at Auction House were always on hand, both to keep me up to date with what was occurring and to answer my queries.The process of auctions might not suit everyone but if you are considering then I would recommend going in for a chat to discuss the options.
Hi Beth, great to hear you were kept up to date with the whole process and received timely responses from the Auction House Hull & East Yorkshire team! Best, Auction House
5/5
TrustpilotEverything was explained all the way…
Everything was explained all the way through
Hi Patricia, great to hear everything was explained thoroughly! Thanks for taking the time to leave this feedback. Best, Auction House
5/5
TrustpilotEase of Selling via Auction
Jenny was extremely knowledgeable, honest and understand she guided me through the whole process. The matter was handled with ease and professionalism I was constantly kept updated. I would highly recommend her.Thank you
Hello Jules, Thank you for your feedback. Fantastic to hear that Jenny was able to make the selling process easier for you. All the best - Abi
5/5
TrustpilotVery good service provided by Catherine…
Very good service provided by Catherine and the team at Auction House. Would highly recommend.
Thank you Jon Hook for your review of Catherine & Auction. We are so pleased to hear Catherine provided you a very good service. Thank you for recommending us - Lauren
5/5
TrustpilotReally simple after auction sale
Really simple after auction sale. Gary's been great and really happy so far!
Hi Simon, we are delighted to hear you secured a really simple post-auction sale with Gary's help! Best, Auction House
5/5
TrustpilotExcellent service
Can not thank Helen and the team enough. Helen was absolutely brilliant very understanding of the situation, professional and supportive. Wonderful communication and everything done promptly.
Thank you for your review. We're so glad to hear you had a good experience and we'll be sure to pass your feedback on to Helen too. All the best - Sarah
5/5
TrustpilotRecommended
Recommended to all, very pleasant and knowledgeable James and his lovely team, colleagues Rebecca Michelle and Carly are helpful, friendly, professional and informative throughout, from initial contact to aftersale. Their caring understanding and respectful manner is greatly appreciated. For anyone who wishes to sell or buy, the efficient service and good experience will be beneficial. Best Wishes to all.
Thank you for your review of James, Rebecca, Michelle and Carly from our Auction House West Yorkshire team. We are chuffed to hear you received an efficient service and we really appreciate your recommendation, all the best - Rachael
2/5
TrustpilotNot too great, but got through in the end
Made it through in the end but the Auction House employee who facilitated the purchase made me feel like he didn’t care at all and basically did the bare minimum through out the process. And of course they charge an exorbitant rate much higher than an estate agent for not doing much at all. Sad that much money went to them.
Hello Hamza We're really sorry to read that you don't feel you had a positive experience. Our records show that your offer was agreed and completed with no known issues or concerns raised by yourself throughout the process. Our team pride themselves on high levels of customer service and a passion for supporting our clients, so we're really disappointed to read that you do not feel this was the case for you. I believe the Scotland team have contacted you directly for some more information so they can fully understand the specific details of your feedback. All the best - Abi
5/5
TrustpilotPurchase of Red Road cottage
Can't recommend Auction House Scotland enough, I spoke with a guy called Jon Adams who gave me all the information I needed really helpful & he put me in touch with a solicitor who himself was a brilliant guy taking on the job at such short notice. Excellent thank you very much. Leon
Hi Leon, thank you for leaving such a positive review. It's great to hear of the help you received from Jon at Auction House Scotland. Best, Auction House
5/5
TrustpilotWe have now purchased our second…
We have now purchased our second property with auction house and had just as good of an experience as the first. The team are always helpful when it comes to arranging viewings and answering questions. They are all happy and friendly and make the process simple and easy.
Hi, its great to hear that you have had some good experiences buying in East Anglia's auctions, thanks very much for taking the time to leave a review. Best, Auction House
5/5
TrustpilotExceptional service!!!
Exceptional service from Ryan at Auction House Scotland.
Thank you for this fantastic review, Andrew. We're so glad that you got the support and reassurance you needed throughout this process. We shall pass on your kind words to Ryan. Best wishes, Auction House
5/5
TrustpilotSeamless Professional Experience
After failing to sell via the Estate Agent route for 2 years, we contacted Mark Upston. He was professional throughout, realistic with the valuation, and maintained contact as necessary. Our property sold above expectation. It was an easy process from start to finish and we would highly recommend Auction House.
Hi Roy, it is excellent to hear that you had a seamless and professional experience selling your property with us! Thank you for the recommendation. Best, Auction House
5/5
TrustpilotExcellent service
Excellent service. Dan was fantastic from start to finish. Highly recommended.
Thank you Philip for your review of Dan at Auction House North Wales, we are so pleased to hear you had a fantastic experience throughout. All the best - Rachael
5/5
Trustpilotstraightforward and uncomplicated
Jordan made the auction of my late uncle's property straightforward and uncomplicated
Thank you Stephen Sullivan for your review or Jordan & Auction House. We are so pleased to hear Jordan helped make the process straightforward - Lauren
5/5
TrustpilotEasy purchase
The whole process was very easy. Lukas was easy to contact in case of any questions.
Thank you for your feedback. All the best - Sarah
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Tell us what you need and we'll put you in touch. Auction House hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newport.
