Trusted Agent profile · Newmarket
★★★★★
119 reviews across 1 platform
156 High Street, Newmarket, CB8 9AQ
David Burr Estate Agents's office in Newmarket, at 156 High Street, is rated 4.9 out of 5 across 119 reviews on 1 platform, including 119 Google reviews rated 4.9.
Every review we hold for the Newmarket office, from every platform, shown as written. First names only.
5/5
GoogleWe cannot thank Luke, Ollie and team enough for their support during our move. There were a few stresses along the way but Luke was always on hand for support and advice. The service we received was professional and caring throughout, I would definitely recommend David Burr Newmarket.
5/5
GoogleLuke and the Newmarket team have been absolutely amazing with our recent house purchase from start to finish. Considering my husband and I are mortgage brokers and have therefore dealt with many agents, I believe Luke is by far the most pro active and efficient agent I have ever come across. I cannot praise Luke and David Burr anymore!
5/5
GoogleDavid Burr have recently helped us sell a few of our properties. We dealt with Ollie, Luke and Chloe. We would 100% use their services if there's a next time. Professional, courteous, knowledgeable and realistic.
5/5
GooglePosting on behalf of my parents (Eve and François Hibou): Finding the right property to buy whilst living in another country is the proverbial hunting for a needle in a haystack. We really appreciate the friendly, seemingly effortless professionalism of the David Burr team, most especially Mr. Ollie Trent and Chloe, who always make time for a warm telephonic communication at their Newmarket office. We feel that they are working for us and hugely appreciate this relationship.
5/5
GoogleWe had a brilliant experience buying our first home through David Burr. Ollie and the rest of the team were great at keeping us updated and pushing our chain through to a timely completion. Highly recommend.
Thank you, very kind! All the best, the DB team.
5/5
GoogleWe recently sold our Grade 2 listed cottage via David Burr Newmarket. They were so helpful, realistic with expectations, and when the chain got shaky their interventions contributed greatly to keeping it together. Special mention for Ollie, what a fantasic young man, utterly professional, calm, and a pleasure to deal with. I hope David Burr management value him as much as we did during the process.
5/5
GoogleLuke and his team did a great job of selling our home. Always contactable, responsive and communicative, with the ability to overcome a number of obstacles and difficulties along the way. Very professional approach, and friendly helpful staff no matter what. Can only recommend.
5/5
GoogleExcellent sales department. Thanks Ollie and the team for your recent help in selling my property. Highly recommend. Thanks
5/5
GoogleOptions of all sorts Buying-Selling or To Let, can be reviewed with very friendly staff. I had grate help thru out my experience from Ollie. Thanks 🙏 …
Thank you Serhat!
5/5
GoogleFrom the initial enquiry, through to the viewing, follow-up questions, negotiations, and beyond - each and every person I have dealt with have been ASTOUNDINGLY professional, well-informed, communicative, responsive, friendly, and a pleasure to deal with. Tracey, Miles, and Matt- you're all an asset to this company, and I hope you are appreciated by your employer for the hard work that you do. You've left a very positive impression on me, and I wish all estate agents worked so diligently and in such a professional and friendly manner. A******PositiveResponsiveness, Quality, Professionalism
5/5
GoogleWe were buying a house with a tight deadline and Ollie was invaluable to us hitting our deadline; he was always happy to take calls and to ensure everything was on track.
5/5
GoogleWe recently purchased a property that was being sold by David Burr. From the first call requesting a viewing to post completion. Luke, Ollie, Chloe and the rest of the team were always as helpful as possible, quick to answer the phone and always gave great customer service. We really appreciated what they did for us as buyers and if we every came to selling I would definitely want to instruct them as our agent. Thanks for everything :) George and Chloe
5/5
GoogleIt was a pleasure dealing with Nick and Oliver who rented our flat.
Thank you Kirsten, always a pleasure working with you too.
5/5
GoogleA great agency. My messages were always passed on and responded to propmply. I was a buyer and Ollie, who dealt with the sale was extremely efficient. He attended to my questions and concerns during the purchase process and has also helped afterwards with details of trades people for repairs to the property..... very kind of him. All the staff are friendly and responsive. I would highly recommend this Agency.
5/5
GoogleWe cannot praise the Newmarket Branch of David Burr Estate agents highly enough. From the first moment we showed interest in a house to the moment of completion and beyond they have been superb. We have dealt with all members of the team and found them to be extremely professional. If you want to know what excellent customer service is, visit the Newmarket branch of David Burr Estate Agents.
5/5
GoogleDavid Burr and particularly Luke have enabled me to have an extremely stress free house sale! They are professional , understanding and very communicative . They do what they say they will do and I thoroughly recvonmend them!
5/5
GoogleThe personal and professional service of the team at David Burr Newmarket, Ollie and Luke in particular, took so much of the stress and anxiety out of the house buying experience! They responded rapidly and helpfully to questions and concerns, provided an efficient and honest link between buyer and vendor, and were always ready to go the extra mile! If we do sell our lovely new home it will be through them for sure!PositiveResponsiveness, Professionalism
5/5
GoogleI'm the same Vicki Martin who wrote a review 2 years ago giving only a moderate rating, but indicating I thought extensive staff changes had been made. Alas I can't log into that account to edit it. It takes guts for a business to admit mistakes were made but then continue with the same customer. After failing to sell with Burrs Newmarket the first time around, my property was off the market for some months (builders next door!) before going back on with other agents ... two prospective sales then fell through (one at a very late stage), so another agent change was needed. I had two main contenders to take this forward; some would have considered me crazy to go back to Burrs again after various issues the first time around, but Luke's interest, approach and obvious experience backed by the fact that fundamentally I just like Burr's style (great photos - by a pro; personalised approach; classy image; attractive range of especially rural properties which are shown to viewers in a relaxed-yet-efficient, non-hard sell manner - NB I also bought through Burrs in Bury St Edmunds) left me persuaded to try again. (Luke hadn't been employed in the office when my property was on with Burrs previously). Yes, it's taken a while - but mine is a rather unique property. I welcomed guidance on guide price adjustment, in line with likely seasonal changes in market interest - and it looks that a sale will now proceed (I'll update this when it's gone through) with a buyer who has been properly vetted as to financial availability and likelihood of chain issues. I've never felt pushed ... the office staff have kept on top of things and frequently gone 'above and beyond' the basic service. One always would like to get more for a property but sometimes you have to draw a line on waiting for 'the right person' and the reduction we made brought a swift result. I have come to hold a relatively low expectation of estate agents from various experiences in recent years (many of them seem to be email phobic in particular, which seems nuts given that most marketing is now online - and sending out staff on viewings who have never even been to the village, no mind the property before, and don't know where e.g. alarm panels are located, is ridiculous - NB these things happened with *other* agents, not Burrs!). Minor glitches will always happen from time to time - but you won't go far wrong with Burrs - indeed there's a lot to like about them.
5/5
GoogleExcellent service from David Burr Newmarket! I would highly recommend. They were always on hand to provide updates, obtain the necessary information and to help push the chain forward. All staff were continuously polite and helpful and Luke in particular really helped to move our sale/purchase forward, nothing was ever ‘too much’ and they were always willing to help. Thank you all so much, an excellent and professional service!
5/5
GoogleWhen relocating to the area, I looked at several David Burr properties and eventually purchased one of them. The team were always friendly and helpful, communication was great and they provided great support in the final weeks when things can get stressful reaching exchange and completion.
5/5
GoogleVery friendly and helpful team. Would recommend.
Thank you Judith!
5/5
GoogleGreat service helping us find a house!! Great communication from Ollie and the team.
5/5
GoogleGreat Service Ollie who dealt with our purchase was accommodating and patient to our many viewings which we had to be sure it was the right property for us. Always easy to get hold of and always kept in touch with updates. Would highly recommend!
5/5
GoogleWe have been dealing with David Burr Newmarket office for a few months on quite a complicated sale and purchase, and they have been fantastic. So professional, quick to reply, quick to sort problems, very friendly, dedicated and absolutely cannot fault the service they have provided. I would highly recommend to anyone selling or buying a property.PositiveProfessionalism
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
David Burr Estate Agents's Newmarket office has 119 reviews across 1 platform: 119 on Google.
David Burr Estate Agents Newmarket is rated 4.9 out of 5 across all 119 reviews, and 4.9 out of 5 on Google from 119 reviews.
David Burr Estate Agents Newmarket, 156 High Street, Newmarket, CB8 9AQ.
