Charles Church Suffolk Newmarket reviews

★★★★★ 5/5

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The Farriers Towcester

Mr · 6 May 2026

★★★★★ 4/5

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Jodie is helpful.

Jodie and the team is really helpful and responsive on our enquiries and purchasing process.

Gloria · 24 June 2024

★★★★★ 5/5

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Joe - site manager

Mum and I moved into our new home October 23 and we are extremely pleased with the house and I can not praise our site manager Joe highly enough. He goes out of his way to make sure everything is how it should be and no problem is too much. He is an asset to Charles Church. Thanks for everything you do.

Tracey · 9 July 2024

★★★★★ 5/5

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Alastair has been knowledge…

Alastair has been knowledgeable, approachable and attentive so far on our journey to buying our new house.

Hannah · 11 May 2024

★★★★★ 2/5

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Don't be in a rush to get issues sorted ...

We bought a house with Charles Church in August 2022. We have had a quite a few issues with the house, some relatively important (such as lack of ventilation in the loft due to poor construction of the roof) and some more minors. Although issues are to be expected with a new house, one aspect that has been consistently disappointing is the time it takes for Charles Church/Persimmon to address them once they are reported. Our garden has major drainage issues, which were reported back in January/February. We only had an inspection in April, and this issue is still not addressed, our garden is pretty much a mud pit. The garden will need to be overturned for the drainage to be fixed, which means that with the resting time needed once the new lawn has been laid, we probably won't be able to enjoy our garden this summer (so a whole year without being able to enjoy our garden). Our loft, which was so poorly ventilated that we got water leaks during the winter, is still not fully fixed, and we have been living with stains on the celling since December. There are many things we like about the house, but it's been a drain to engage with CC/Persimmon. It feels at time they are reluctant to find a fast and satisfactory solution, and any issue will require multiple visits (each one requiring a day blocked waiting at home). Some of the staff are helpful, but we clearly feel that a peaceful enjoyment of our house is not a priority at all for CC/Persimmon.

Dr · 20 May 2023

★★★★★ 5/5

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Lorraine was easy to get along with and…

Lorraine was easy to get along with and understood my position in terms of timing. it was all quite quick from seeing the property to agreeing a deal.

Russell · 7 September 2023

★★★★★ 5/5

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We are a few weeks away from moving…

We are a few weeks away from moving into our house at Harlands park. The house looks really good so far and everyone has been very helpful, especially Darren who has sent us progress pictures from the start

Alex · 27 October 2022

★★★★★ 5/5

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Site visit and reservation

Very attentive service and through explanation of everything including responses to our queries.Many thanks to Linda and the team.

Nigel · 28 March 2024

★★★★★ 5/5

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Excellent customer service

Marie has been excellent and very helpful. She is an asset to the company and professional. Assisted with all our queries and delivered excellent customer service. Thank you.

Sukaina · 2 September 2023

★★★★★ 5/5

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Harlands Park, Uckfield

We recently reserved a plot at Harlands park and have been really pleased with how kind and attentive everyone has been. The development looks great already, with lots of planting, and the people already living there we met while visiting have been very friendly.We're getting update photos from Darren of both our house and the general site from drone shots, which is cool to see.Excited to be selecting our options with Francesca this week. The sales process has been seamless and she's been a great help.All in all a great experience so far.

Harry · 8 May 2023

★★★★★ 5/5

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A genuinely supportive and responsive team

Our experience with Charles Church has been genuinely positive so far.

Constantin · 23 February 2026

★★★★★ 5/5

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Never too old to buy your first home

From our initial enquiry to collecting the Keys to our new house it has been a seemless journey. As mature first time home owners it has be a pleasure to deal with the team at Charles Church.s with any new building if building project there will always be some snagging issues to address. However I am not fazed and feel confident that Charles Church will address these and assist imy wife and i making our first house purchase our home.

Tim · 4 May 2023

★★★★★ 5/5

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We have lived at Harlands Park for six…

We have lived at Harlands Park for six months. Initially we were a little nervous about moving to our first ‘New Build’ - but we couldn’t be happier. The storage is fabulous, the kitchen/diner light and sunny and our garden is much bigger than we had thought. The exterior landscaping around our property is excellent and well laid out. The house feels warm and insulated and has been decorated to a high standard. Steve the site manager and Steve Andre have been so helpful and kind.Darren sends us updates on the development as a whole, which is good to know.

Sarah · 3 May 2023

★★★★★ 5/5

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The initial meeting at harland Gardens…

The initial meeting at harland Gardens with Marie was very good and she was very helpfull. Always welcoming whenever we visit site.even without an appointment.

Mr · 6 November 2023

★★★★★ 5/5

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New Build

We are buying a new house from Charles Church (The Harlands Park development).The sales team have been very helpful and patient with us while we choose various options. They have responded very quickly and constructively to any queries or questions we have had.Every week we are sent photos of the house build with time estimates of when the next stage of construction will be reached. Apart from these photos we also have been sent photos (from a Drone) of the whole development at Harlands Park. This gives us a great idea of how the whole development fits together and it is easy to see how our house will look in relation to other houses which have now been completed and are being lived in.I am very interested in the technical side of house construction and sometimes ask questions about the materials being used and the building techniques being employed.Again, the responses to my questions have been full and informative. We are very pleased with the overall process and look forward to moving in.

Eoin · 29 April 2023

★★★★★ 5/5

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Impeccable service

My partner and I are part way in to buying a plot off plan on the Harlands Farm Uckfield development that gives us the configuration and space that works for us and thus far the journey, from Francesca in the Marketing Suite to Steve the site manager and Darren the project manager, has been outstanding. I can't thank them enough for everything they are doing to make a stressful situation so hopeful and exciting. With weekly updates from Darren i can see the light at the end of the tunnel and for me that is so reassuring. Thank you.

Claire · 22 April 2023

★★★★★ 5/5

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Sophie was amazing

Sophie was amazing, answered all our questions. The whole team made it as easy as possible for us as first time buyers

B · 4 January 2024

★★★★★ 5/5

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Lorraine was very supportive to us…

Lorraine was very supportive to us prior to purchase helping the transaction along greatly.Subsequently our continuing contact with her , Keiran ,Andy ,Abby and Yvonne has proved to be the friendly and professional support we needed in this highly stressful situation.

Alan · 6 May 2022

★★★★★ 5/5

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A positive experience

Briana Dillon made everything go so smoothly, her knowledge was very helpful. Everyone on site was very supportive when we moved in

Mrs · 1 January 2024

★★★★★ 5/5

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We moved into our new home at Harlands Park 8 months ago…

We moved into our new home 8 months ago and the Charles Church team continue to impress, they are outstanding. Any small snag that we've come across, they have been only too willing to help us. And they don't leave you waiting for a response, they get back to you same day. The customer care team, the team on-site, they are all fantastic. You can't fault them, honestly this development is something special. Jason, Darren, Steve, Mick, they all work so hard to make sure we are happy. It's been a great experience and I highly recommend.

Ross · 6 April 2023

★★★★★ 5/5

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Great team

Bobby and Patricia were really helpful in sales and Jason is a great site manager. We couldn't be happier with the team.

Duncan · 28 December 2023

★★★★★ 1/5

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Early bird fee refund

Early bird fee refundWe had made an early bird fee on 28th November 2022 and we were told that the refund will be processed if we do not wish to proceed. We emailed Zoe, sale advisor in July two times that we have decided not to proceed with the that plot and asking her for a refund. Until now we haven't heard anything back from Charles Church. I am looking forward to hearing from them soon.

Ngu · 1 August 2023

★★★★★ 5/5

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Charles Church Tri Veru Cornwall…

Charles Church Tri Veru Cornwall have been very helpful and supportive to us throughout the process. Jayne in the sales office could not have been more helpful; nothing is too much trouble for her. The whole experience has been made as easy as possible by the CC team and we are looking forward to moving into our new home in Truro.

David · 24 June 2024

★★★★★ 1/5

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New property reservation

Since we reserved the property, the amount of pressure, we were put under, despite explaining my ill health, was relentless. Constant calls from the CC office, mortgage brokers and Surveyors. There was no option for me to explore outside options. I understand they have a deadline, but they don't take into consideration individual circumstances. Its either my way or high way. Unfortunately there was nothing less that 1 star. I would not recommend them.

K · 10 February 2022