Every review we hold for the Newmarket office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotKevin from the Customer Care … Amazing
Kevin from the Customer Care / Painting / Plastering team was amazing. Such professional friendly service and a master at what he does.
Leslie · 20 December 2025
Agent replied · 25 December 2025
Thank you, we would really like to pass on your comments to the correct team but where we have been unable to locate you on our system we have requested Trustpilot to gain a bit more information. Please could you respond with your development then we will ensure this is passed to the correct Kevin.
Thanks
Holly
★★★★★ 5/5
TrustpilotCharles Church’s Harlands Park team…
Charles Church’s Sales and Builder team at Harlands Park Uckfield have been amazing to buy with - the process of buying was made so simple and relatively stress-free (they were super patient when I lost my first buyer)., I was sent updates and pictures of the build regularly and it was great to see the weekly progress! They’ve checked in with me to make sure everything is going well, that I am settling in and to check there are no initial major problems (which there weren’t, no major issues notes so far just the normal few snagging bits and pieces if I’m being picky!). The home demo was really useful to start getting to know my home. Francesca, Darren, Steve and the whole team are great. Friendly and approachable and full of information. I couldn’t be happier in my new home!
Vicky · 4 September 2023
Agent replied · 10 June 2024
Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by the team. I will pass your feedback on to the Harlands Park team, they will be thrilled. We wish you many happy years in your new home.Best wishes, Zoe
★★★★★ 5/5
TrustpilotWe’re at the start of our home buying…
We’re at the start of our home buying journey with Charles Church (Harland Park- Uckfield) and I’ve been so impressed with everything so far. The staff have been so informative and helpful throughout this journey. Francesca in particular has stood out to us and has worked hard to get our journey underway. We have been receiving regular progress updates from the builders which is helping us feel connected and in the loop with everything.We can’t wait to complete on our beautiful new home and start the new year in our new happy place.
Michelle · 1 September 2023
Agent replied · 10 June 2024
Dear Michelle, Thank you for your amazing review and sharing your experience, we are so pleased that a lot of our key points which really matter to us have been recognised. We shall pass this feedback onto Francesca and the team who will be thrilled. May we wish you many years of health and happiness in your new home, once you have moved in.Best wishes, Ada
★★★★★ 4/5
TrustpilotMoving in snags
Since moving in to my new home in Rackheath Joe and Clem have been really helpful in sorting out my issues. If they haven’t been able to sort them out straight away they have contacted the necessary people and organised for them to visit. Given all the other stress moving has it has been really good!
Lucy · 2 December 2024
Agent replied · 23 December 2024
Thank you so much for your review of Prince's Park. I will make sure to pass on your wonderful feedback. Best wishes, Zoe
★★★★★ 5/5
TrustpilotWe’ve had a really positive experience
We’ve had a really positive experience with Charles Church and absolutely love our new home.
Dila · 23 February 2026
Agent replied · 25 February 2026
Thank you for your lovely review. We’re delighted that you’re enjoying your new home and that Wiktoria, Dave and Edd made the whole experience so positive. It’s great to hear the quality exceeded your expectations. We really appreciate your recommendation.
Zoe
★★★★★ 5/5
TrustpilotFantastic experience
We went for an introductory meeting. We were looked after by Debbie who was absolutely fantastic. She spent a lot of time with us, was extremely knowledgeable and accommodating to all our questions. Fantastic experience with lovely homes to view. First time buyers here so we didn't know what to expect, and felt it was a fantastic experience with Debbie helping us.
Simon · 25 August 2024
Agent replied · 29 August 2024
Hi Simon,We’re thrilled to hear of the excellent service you received from Debbie. We would love to share your feedback with the regional team, However, where we are unable to identify you we have requested Trustpilot to gain further information. Please do confirm your contact details and the name of the development.Best wishes,Mia
★★★★★ 5/5
TrustpilotOur whole experience with our new…
Our whole experience with our new Charles Church home has been extremely positive from the get go - from the beginning of our journey with the sales lead Lauren to the walk around and then actual occupancy and beyond with the site management of Martin and his teams looking after us everything has been professional, thoughtful and supportive and whilst we are only in our 2nd week in, we know we have made the right choice with our Charles Church home. Thanks 🙏
F · 10 August 2023
Agent replied · 10 June 2024
Dear Mr Robinson,We are delighted to hear of your experience, thank you for taking the time to leave this review.Lauren and Martin will be thrilled to hear your kind words when we share this with them.Wishing you many happy and healthy years in your new home.Holly
★★★★★ 1/5
TrustpilotI can't Impress on you enough that this…
I can't Impress on you enough that this company will try every trick in the book. Put pressure on you, try to make you think that your solicitor is wrong or bad and then hope that you don't notice real issues. I've summarised my issues as I don't want to give them any more of time but they sent me an unsolicited email.
Anthony · 3 August 2024
Agent replied · 24 August 2024
Dear Anthony,I am sorry to hear of your review. Please be assured I shall forward your comments to the relevant team for their awareness.Kind wishes,Lucy
★★★★★ 4/5
TrustpilotLocation
School is little bit far away but they give us great deals
Robiul · 21 September 2024
Agent replied · 23 December 2024
Hello Robiul,Thank you so much for your review, we have taken your comments on board and will pass them on to the relevant team for their awareness.Best wishes,Emmy
★★★★★ 3/5
TrustpilotLooks great up front, but get into the detail as early as possible and certainly before paying reservation fee
Important information is not given up front- included/excluded items, - restrictions on flooring (LVT not permitted on upper floor, except for some reason it is ok in bathrooms- very limited sanitary ware options, - reluctance to install things in some houses that are installed in others (breakfast bar, eye-level oven),- poor brochure presentation - many items in the brochure are not available on certain sites, sink and tap options are poor,
John · 27 February 2024
Agent replied · 10 June 2024
Dear John,Thank you for leaving your very honest review, we really do appreciate it. We shall pass on your comments to the relevant team for their awareness and ongoing learnings.Kind wishes,Holly
★★★★★ 5/5
TrustpilotHappy with our new Charles Church home!
The service we’ve experienced with Charles Church has been great and we are very happy with our new home. Briana (sales advisor) updated and supported us up to completion which made us feel at ease. Joe (site manager) was really attentive to our needs and proactive in rectifying the initial inspection form list and would periodically check in to see if all was well.
Alexander · 7 July 2024
Agent replied · 24 August 2024
Hi Alexander,Thank you for sharing your experience with us, it is always so lovely to hear from happy customers and receive such wonderful feedback for our dedicated team members. We shall certainly pass this over to Briana, Joe and the team, they'll be delighted.Best wishes,Kat
★★★★★ 5/5
TrustpilotMany thanks to Sophie and team for a…
Many thanks to Sophie and team for a smooth process. Having people who are committed to their job makes everything smooth.
Mr · 3 April 2024
Agent replied · 10 June 2024
Hello Mr Mundawarara,Thank you so much for taking the time to leave us a review, it really means a lot to us. We're pleased to hear of the service you've received from Sophie and the team. We wish you many happy and healthy years in your new home.Best wishes,Emmy
★★★★★ 5/5
TrustpilotWell done Liz !
Liz has been extremely helpful from the first day we met her, she has gone out her way on several occasions to ensure the whole process is running smoothly. Well done Liz keep up the good work!
Customer · 12 February 2023
Agent replied · 10 June 2024
Hi,Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by Michelle. I will pass your feedback on to the team, they will be thrilled.Best wishes,Mia
★★★★★ 5/5
TrustpilotMascalls Grange
We have reserved a plot on Mascalls Grange and whilst we are newbies to the whole buying a new build process, we've bought many houses during our lifetime.Darren, contract manager and the ladies in the sales office have been very good at keeping us up to date, answering all sorts of questions and are currently trying to work within a timeframe for our chain not to break.A positive start for us ....
Sally · 27 January 2024
Agent replied · 10 June 2024
Hi Sally,We continue to strive for 100% satisfaction, and it is great to see your experience is such a positive one. Please do come back to us once you have moved in.Kind regards,Lucy
★★★★★ 5/5
TrustpilotRachael at Parklands, Hessle
We made a reservation with Charles Church in the late spring. We have been looked after by a number of different sales advisors during this time. Rachael, who is currently at the Hessle site, has been fantastic from the minute we met her. Her professional yet personal approach has made us feel so supported throughout the process. She accommodates any queries we have and her excellent communication skills have relieved what could have been an extremely stressful time. We are so grateful for Rachael’s support throughout the process and cannot thank her enough! A true gem in the company.
V.Bristow · 15 July 2023
Agent replied · 10 June 2024
Dear V, Thank you for taking the time to leave your review, we really do appreciate it. It's great to hear that Rachael has been paramount in making your home buying journey a fabulous experience and we shall pass on your comments as she'll be delighted.Best wishes, Ada
★★★★★ 4/5
TrustpilotEvans our site manager is amazing and…
Evans our site manager is amazing and really helpful!! He responded to us quickly and sorted all our concerns right away! Really satisfied with his service and of course to the whole charles church team in Prince’s park.Sophie as well our sales advisor is really helpful! She always responds on our query. Very accommodating.
Mrs · 9 December 2024
Agent replied · 23 December 2024
Hi,This is great feedback for Evans, he will be thrilled when we share this. Wishing you many happy and healthy years in your new home.Holly
★★★★★ 5/5
TrustpilotHarlands Park
After visiting several new build sites and leaving a little bewildered and confused about the process of buying a new house we made an appointment with Francesca in sales at Harlands Park in Uckfield. She was great at explaining the process and very patient with the questions we had regarding this. She has been really helpful from the outset and can’t thank her enough.Steve the site manager and his team are great too and very reassuring with the pride they take in their work. The weekly photos sent by Darren updating you on the process of the build are a nice touch and we can’t wait to move into our lovely new home
Paul · 9 July 2023
Agent replied · 10 June 2024
Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by the team. I will pass your feedback on to the Harlands Park team, they will be thrilled. We wish you many happy years in your new home.Best wishes, Zoe
★★★★★ 5/5
TrustpilotExcellent New Build Property
Got the keys last Thursday 29th August, so far they have been brilliant, Site foreman sent one of his men to my property this morning, to see if I had found any issues, I only had a couple of minor issues, they where all rectified within a couple of hours. Absolutely great delighted with the house. Could not recommend enough.
MARK · 4 September 2024
Agent replied · 23 December 2024
Good morning, thank you for taking the time to leave us a positive review on Trustpilot! We are thrilled to hear that you had a great experience with our team at Woodberry Heights. We strive to provide excellent service, and it's always rewarding to know that we have met your expectations. Your feedback is greatly appreciated. We wish you many happy years in your new home.Rose
★★★★★ 5/5
TrustpilotFriendly
Friendly, and did a good repair
Mr · 21 April 2026
Agent replied · 6 June 2026
Thank you for your 5* review, it is much appreciated.
Zoe
★★★★★ 5/5
TrustpilotWonderful experience at Harlands Park, Uckfield
My partner and I are in the process of buying our new home at Harlands Park in Uckfield with Charles Church and we’ve been so impressed with the how smoothly everything has gone and how amazing all the people we’ve come into contact with are; from Francesca in the Sales Office who has been so helpful and supportive, to the wonderful Site Manager, Steve and Steven Andre in his team, to Darren who is sending us weekly progress updates and photographs. We couldn’t recommend the team or the site more and we can’t wait to be in our beautiful new home soon!
Katie · 1 July 2023
Agent replied · 10 June 2024
Hi Katie,Thank you for your amazing review and sharing your experience, we are so pleased that a lot of our key points which really matter to us have been recognised. We shall pass this feedback onto the team who will be thrilled. May we wish you many years of happiness in your new home, once you have moved in.Best wishes,Mia
★★★★★ 1/5
TrustpilotWe have lived in the Edmond Park…
We have lived in the Edmond Park Development in Frome for 4 years and I am still looking out of my front door onto gravel and mud. The pavements outside of my are a health and safety hazard. We were told that the works were going to be completed soon but we still have to struggle along the pavement which has pot holes is uneven. Gravel is coming into my house daily. I am elderly and my husband has dementia. I did not except this when I purchased my home 4.3 years ago.
Karon · 14 August 2021
★★★★★ 5/5
TrustpilotLovely sales experience
Just had the best sales experience with Alison at Silverwood. Initially spoke with Chloe last week, who was brilliant. Alison was just as lovely today. Knowledgeable, helpful and made reservation so easy. Thank you!
Marie · 22 April 2023
Agent replied · 10 June 2024
Hi Marie,Thanks so much for sharing your experience. We shall pass on your comments to Alison and Chloe who will both be delighted to hear.Good luck with the rest of your journey into your new home, do come back and let us know how it all goes.Lucy
★★★★★ 5/5
TrustpilotTwo words Mark Adams..
M · 3 May 2026
Agent replied · 6 June 2026
Thank you for taking the time to share your feedback. We appreciate your openness in outlining both the challenges experienced following completion and the positive impact of the support you later received.
We recognise that completing just before the Christmas period can present additional challenges, and we regret that the progress of outstanding snagging items did not initially meet the standard you reasonably expected. We also acknowledge your comments regarding the disruption caused by staff availability during that time.
We are pleased to hear that Mark Adams was able to subsequently step in, oversee the process diligently, and work through the outstanding issues with you. Your recognition of Mark’s professionalism and dedication is very much appreciated, and your comments will be shared with him and the wider team.
Thank you again for your feedback. It is invaluable in helping us improve our service, and we are grateful for the opportunity to address concerns and provide the level of support our customers expect.
Lucy
★★★★★ 5/5
TrustpilotTurning a top quality house into our warm and inviting home.
We are so happy with our new Charles Church house in the Harlands Park development! It is everything we could have ever wanted and more. The high-quality finish is evident throughout the house, from the sturdy construction to the beautiful finishes. We love the open-concept kitchen/dining room, the large garden, the well-lit central staircase and the four bedrooms with plenty of storage space.During the first five weeks, we have been working hard to make our new home a warm and inviting place to live in. We furnished it in a style that reflects our personalities and interests and filled it with our favourite things. We love spending time in our new home, and we can't wait to make many more memories here.The landscaping and planting that Charles Church include throughout this development are quite exceptional. We have planted some flowering shrubs and a few trees of our own in our garden and look forward to seeing them flourish over time. We enjoy spending time in our outdoor space, cooking on the BBQ, and relaxing. The location is perfect as we are close to everything we need, but we are also in a quiet neighbourhood in a beautiful rural setting. Every member of the Charles Church team we have met has been friendly and helpful. They take great pride in delivering the best possible homes and the neighbours we have met all seem very happy to be living here too.We are so grateful for our new home. It is a place where we can relax, unwind, and create lasting memories. We love it!
Dennis · 8 June 2023
Agent replied · 10 June 2024
Hi Dennis,Thank you for taking the time to leave such a detail review. We are so glad to hear of your positive experience and wish you all the best for the future in your new home.Best wishes,Eva
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
