Every review we hold for the Newmarket office, from every platform, shown as written. First names only.
★★★★★ 5/5
Trustpilot5 stars
My partner and I purchased a property with Charles Church last year and cannot fault the service we received. Brianna, the sales rep, kept us up to date with the progress of our new build and was super accommodating for whenever we wanted to have a look around, she was attentive and nothing was too much hassle. Once we were in our new home, Joe, the site manager, made sure we were happy by visiting us on occasions and nothing was too much trouble if we had any questions.We would happily recommend Charles church and would be happy to purchase with them again. Overall, our experience has been smooth sailing, we couldn't be happier with our new home.
Stacey · 1 June 2024
Agent replied · 10 June 2024
Hello Stacey,Thank you for taking the time to leave us a positive review on Trustpilot and your recommendation! We are thrilled to hear that you had a great experience with Brianna and Joe. We strive to provide excellent service, and it's always rewarding to know that we have met your expectations. Your feedback is greatly appreciated, and we wish you many happy years in your new home.Best wishes,Emmy
★★★★★ 5/5
TrustpilotChris was a great help
We had a couple of issues in our bathrooms including a leak and some tiles / sealant requiring fixing. Chris sorted everything out. He was very professional, timely and friendly. He explained what needed to be done and worked at a very high standard.
Karim · 25 September 2025
Agent replied · 26 September 2025
Dear Karim,
We're happy to hear that the bathroom issues were resolved professionally and promptly. We appreciate you acknowledging the high standard of work and the clear explanations provided by Chris. Thank you for your positive feedback!
Kind regards,
Emmy
★★★★★ 5/5
TrustpilotVery professional and efficient
All of the individuals at the Mascalls Grange branch have been very helpful and went above and beyond to keep me informed of my best options.When I found out that the bank wouldn’t lend me the maximum amount because the property I was going for was a new build, the salespersons at Mascalls Grange did the best they could to find the best alternative for me. The contract’s manager was also very proactive and regularly sent pictures of all the major milestones of the development.I’m hard to impress but everyone has impressed me
Stephen · 25 May 2024
Agent replied · 10 June 2024
Good afternoon, thank you for taking the time to leave us a positive review on Trustpilot! We are thrilled to hear that you had a great experience with the team at Mascalls Grange. We strive to provide excellent service, so it's always rewarding to know that we have met your expectations. Your feedback is greatly appreciated, and we shall ensure the team get to see your kind words.Best wishes,Rose
★★★★★ 5/5
TrustpilotThe company with the love of the masses.
The company have good and quality properties especially new buildings with marvelous incentives that greatly helps both first buyers and others.Also, the company's advisors are amazing people like Nick,Andrea. They do give updates,guides and numerous advises. I don't really have enough words to describe both the company and the mentioned two staff members because the services was beyonds my imaginations.I sincerely recommend this company to buyers most especially first time buyers like us.
Kolapo · 14 September 2024
Agent replied · 23 December 2024
Dear Kolapo, Thank you for sharing the start of your new home experience as a first time buyer with Charles Church. We are really pleased to hear you have been so well looked after by Nick, Andrea and the team at Haywood Village, and we would love to hear from you again once you’re all settled in.Kind regards, Ada
★★★★★ 5/5
TrustpilotHelena is a superstar of immense qualities
Our sales rep was amazing from start to finish. Nothing was too much trouble. We didn’t know what to expect as we hadn’t moved home for 34 years. We can’t believe how smoothly everything went. We have been advised to collate a snagging list of imperfections for the builder to rectify, but we are really struggling as the build quality is astonishing.I would highly recommended a Charles Church home to anyone who was looking for a top quality home, in great locations.Top marks from us,
Tara · 11 May 2024
Agent replied · 10 June 2024
Good afternoon, thank you for taking the time to leave us a positive review on Trustpilot! We are thrilled to hear that you had a great experience with Natalie and our team at Parklands. We strive to provide excellent service and it's always rewarding to know that we have met your expectations. Your feedback is greatly appreciated and we wish you many happy years in your new home.Best wishes,Rose
★★★★★ 4/5
TrustpilotMade easy
Everything was made easy even though we are well retired and not very up with technology the teams were helpful and respectful. We moved in on the 21st of December and then everything closed down from the 23rd to the 3rd January which wasn't good.on the whole I would recommend them.
Jean · 4 January 2023
Agent replied · 10 June 2024
Hi Jean, Thank you for leaving your review, we really do appreciate it. We are very pleased that you love your new home, but sorry to hear that not all of your home buying journey was positive. We shall pass on your feedback to the relevant team for their awareness.Best wishes, Lily
★★★★★ 5/5
TrustpilotJust had Bruce in from customer care…
Just had Bruce in from customer care OPs, amazing service, great guy sorted all the snags on the list with no mess or issues. Perfect service
Marcus · 23 February 2026
Agent replied · 25 February 2026
Thank you for your wonderful review. We would love to be able to pass this on to Bruce so please do respond to an email sent to you from Trustpilot requesting further information and include your development name and plot number.
Zoe
★★★★★ 3/5
TrustpilotDoor Canopy
Although Customer Care have provided me with good service regarding my ongoing issues with our new build home (Woodberry Heights Development, Penrith) with courteous staff and operatives, I have been left bitterly disappointed with my request for a door canopy over my front door being turned down. The reason stated being that it would not be in character with the site and that there was a council planning restriction? (What, for a door canopy?). Even the illustration for our house type (The Harley)has a door canopy and our next door neighbours house has a door canopy, admittedly a different house type to ours. Around the development also a lot of houses have door canopies. I would have given a better rating on this review if it was not for what I would call a strange stance in relation to my request for a door canopy.
Michael · 28 July 2025
★★★★★ 5/5
TrustpilotGreat after sales customer service
I have been dealing with Sarah Adye at the Malmesbury office and she promptly arranged for remedial works. Mark Perren attended our property to seal exposed garage walls. He was cheerful and polite in manner as well as being knowledgeable, skillful and diligent about his work. I was very pleased with his attention to detail and how he made sure that the job was carried out to a high standard.
Munya · 16 October 2024
Agent replied · 23 December 2024
Dear Munya, Thank you for taking time to leave us a review, we know that your time is precious. Sarah, Mark and the team pride themselves on the excellent service that they provide and will be delighted to receive your review when we share this with them.Best wishes,Ada
★★★★★ 5/5
TrustpilotGreat Service
I would like to thank Charles Church Development to help me to buy my dream home especially to Lauren Lancaster.She was so helpful throughout the journey and from viewing to the key release - it only took 4-5 weeks of processing and prompt reply from Lauren helped a lot during the process.We viewed the property on 2nd of March and got the keys on 12th April. Thanks for the great service, best Home and the new home Gift package ,5% deposit contribution, £5000 discount and so on...😊Great Team!!!
Reshma · 25 April 2024
Agent replied · 10 June 2024
Dear Reshma, Thank you so much for leaving us a positive review on Trustpilot! We are delighted to hear that you had a fantastic experience with our team. It's truly rewarding to know that our hard work and dedication have made a positive impact on your satisfaction.Best wishes, Ada
★★★★★ 5/5
TrustpilotSt Wilfrid View Ripon
We purchased the house remotely. From the initial consultation to completion, Liz made so much effort to make sure our transaction went smoothly. We are happy with the house too and the site manager was prompt in responding any request. Our family are now happily settled here after moving from another side of the country.Zelda&Phil
Zelda · 8 July 2022
Agent replied · 10 June 2024
Hi Zelda and Phil, Thank you so much for taking the time to leave us a review, it really means a lot to us. We're pleased to hear of the service you've received while purchasing your home remotely. Wishing you many happy and healthy years in your new home.Best wishes, Zoe.
★★★★★ 3/5
TrustpilotMoving recently their Broadway Rainham…
Moving recently their Broadway Rainham property. At the beginning there are problems one after another. There are water leaking from the shower, tiles broken. Lot's of issues. Several people come and see but nothing resolved. At the end we have a guy called Simon who do the work. He seems very pleasant and nice guy. He is trying to resolving the issue. Hopefully he will do that. But I suggest persimmon should be better communication between their customers and customer service agent. Sometimes I feel ignored.
Md · 24 April 2024
Agent replied · 10 June 2024
Hello Mr Arafin,I am very sorry to hear of the difficulties you are currently experiencing, this is not the type of review we would like to receive. For your concerns to be addressed by the relevant team, we have requested further additional information via Trustpilot and would appreciate if you could provide your contact details and full address.Best wishes,Emmy
★★★★★ 5/5
TrustpilotBrilliant experience and aftercare!
Diane, Joss and the rest of the site team have been amazing and are always so accommodating.
Victoria · 30 April 2026
Agent replied · 6 June 2026
Dear Victoria,
Thank you for your lovely feedback. We’re pleased to hear that Diane, Joss, and the wider team have been so accommodating and professional, and that your snagging items were handled efficiently. It’s great to know you’ve had such a positive experience from start to finish, and we really appreciate your recommendation of Charles Church.
Kind regards,
Emmy
★★★★★ 5/5
TrustpilotPrince's Park
Thank you to Sophie, for your professional help and guidance in helping Mum & Dad reserve their new home
Paula · 23 November 2024
Agent replied · 23 December 2024
Good morning Paula, thank you for taking the time to leave this wonderful review for the team at Prince's Park. We would love to be able to identify your parents, so we can pass on their/your gratitude with the team. You will find that we have requested further information via Trustpilot to enable us to do so. We wish your parents many happy years in their new home.Kind regards,Rose
★★★★★ 5/5
TrustpilotWe moved into our new Charles Church…
We moved into our new Charles Church home at Mascalls Grange in Tunbridge Wells, Paddock Wood and the whole experience has been amazing. Darren via WhatsApp and the sales ladies have done an amazing job at addressing any questions or concerns we had through the process and any issues we've raised have been heard and addressed. When we moved, Rob has also action any issues we raised immediately. From the house reservation all the way to completion they’ve been amazing. They are available for any question and contactable whenever needed, not to mention the fact of their builds are good quality. Both us and the children's like the house.Thank you again! Would definitely recommend.
Balla · 6 April 2024
Agent replied · 10 June 2024
Hello Balla,I would like to start off by saying thank you for such a lovely review and your recommendation. We always aim to ensure that our customers receive the best customer service when buying a new home, so it is great to hear of your outstanding experience. I will gladly pass your kind words on to Darren, Rob and the team. Wishing you many years of memory making in your new home.Best wishes,Emmy
★★★★★ 1/5
TrustpilotPlease do not buy from these
lease please do not buy of these people we’ve been in our house 2 years and had problem after problem. They will lie to you to get a sale. Most recent on going issue we have a bedroom that is so cold in the winter you cannot sleep in it. Yet they refuse to fit insulation boards and the insurance certificate is useless as they just agree with developers and agree the house is built to specification. Specification doesn’t mean it’s right. They also lied and said we will get an electric car charger but all we have is a normal house hold 3 pin socket. If it’s to spec they have lied at the point of sale. Took me over a year to get my flooring corrected . This is only the half of it
Rapinder · 4 April 2024
Agent replied · 10 June 2024
Hello Rapinder,Thank you so much for taking the time to leave us your candid review. I'm sorry to hear of the difficulties you are experiencing. Where we are unable to locate you on our system, we have instructed Trustpilot to gain further information. Please do respond with your plot number, development and contact details, once received please be assured that your comments will be highlighted to the relevant management team.Best wishes,Emmy
★★★★★ 5/5
TrustpilotEverything so far has been really clear…
Everything so far has been really clear and the guys at Dunchurch fields have been super helpful.
Thomas · 25 April 2026
Agent replied · 6 June 2026
We're happy to hear that everything has been clear and the team has been helpful. We appreciate your positive feedback, thank you.
★★★★★ 5/5
TrustpilotPrinces park rackheath
Site manager Joe at Princes park in Rackheath has personally made the process of moving in to a new build property a stress free experience by providing an outstanding level of customer service, I would recommend moving to princesses park to anyone based on the support from him alone! In response to the reply from Charles Church, my name is Sam and we purchased plot 71
S · 20 November 2024
Agent replied · 23 December 2024
Hi, Thank you for taking the time to leave your review for Joe. We would love to share this with the regional team. However, where we are unable to identify you we have requested Trustpilot to gain further information. Please do confirm your full address and contact details.Best wishes,Mia
★★★★★ 5/5
TrustpilotMascalls Grange
Cannot fault Charles Church (Mascalls Grange) one bit, from the get go all the way to completion they’ve been brilliant. The site manager has kept us up to date with pictures all the time whenever any progress has been made. They are available for any question and contactable whenever needed, not to mention the fact of their builds. We are in love with our house and we wouldn’t recommend anyone else but Charles Church. Thank you again! Would definitely recommend to use this company.
Brad · 19 March 2024
Agent replied · 10 June 2024
Hi Brad, Thank you for sharing your experience with us, it is always so lovely to hear from happy customers and receive such wonderful feedback for our dedicated team members. We shall certainly pass this over to the team, they'll be delighted. We wish you many years of hapiness in your new home.Best wishes,Mia
★★★★★ 1/5
TrustpilotMascalls Grange Paddock Wood
It started off so well, now it’s a joke:Trespass and safety issues across my private property from day one, no one really cares and they even went around to my neighbours stirring it up which has made things worse - the customer services man is exhausting - it’s a tit for tat whatsapp extravaganza! He even suggested I should suck it up as Persimmon will make redundancies. Guess he’s first on the list!Unbelievably…..he then asked me to lie about completion of snagging - to make sure he hit his bonus targets. Don’t worry he said - you’ve got a two year warranty. I may have, but these items are SNAGGING 😂 When I challenged this he tried to make me feel bad about it. Again - a tiresome whatsapp tit for tat conversation whilst I’m trying to work and pay for this house. Exhausting.And two months in - still no rear garden turf as promised on day one. Have been living in a mud bath out there - but don’t worry the empty property next door had their turf laid so it can be enjoyed by no one 🤪So many minor issues that there isn’t enough characters on here to tell you. Water pressure so low, hot water for about 15 mins at a time - so luxury long showers in the bathroom here are not possible 😂 I could go on …Buyer - Beware!
Julie · 19 March 2024
Agent replied · 10 June 2024
Thank you for your feedback which will be communicated to our regional team for an internal review. Our Customer Care team is keen on resolving your concerns and are looking at the possible options on how to prevent the foot traffic to the side of your home. They will respond to your email today.
★★★★★ 5/5
TrustpilotReliable good company
Everyone at Festival Park has been very helpful, nothing too much trouble.House finished to a high standard. We would recommend Charles Church to anyone looking to purchase a new build.
Mrs · 26 April 2024
Agent replied · 10 June 2024
Dear Mr Day,At Charles Church, providing exceptional service is at the core of what we do, and it's wonderful to receive such positive feedback. We really value your trust and confidence in our team.Thank you,Lucy
★★★★★ 5/5
TrustpilotBought a House on the St Wilfred's…
Bought a House on the St Wilfred's estate in Ripon, the process was easy, I was and have been so impressed with the after care service as all snags were dealt with quickly. I would also like to mention the site team and in particular Steven the site manager who was excellent. Stewart
Stewart · 30 June 2022
Agent replied · 10 June 2024
Hi Stewart,Thanks so much for your lovely review. I'd really like to pass on your comments to Steven and the team, who will be thrilled to hear. Where we cannot identify you on our system we have asked Trustpilot to reach out for some further details, would it be possible to confirm your full name, plot number and email.Best Wishes,Mia
★★★★★ 5/5
TrustpilotSteve is a very helpful staff
Steve is a very helpful staff. He reposnses to our request quickly and finished the job perfectly. Additionally, he is a very funny guy. Nice to meet him again.
Joe · 7 May 2024
Agent replied · 10 June 2024
Hi Joe, Thank you so much for your review. We are delighted to hear of the service you have received. We would like to share your feedback with the regional team. However, where we are unable to identify you we have requested Trustpilot to gain further information. Please do confirm your full name, contact details, along with your plot number and development. Best wishes,Kat
★★★★★ 5/5
TrustpilotBuying made easy at Rackheath was made…
Buying the houses at Rackheath was made very easy the girls in the office have been outstanding very helpful and always cheerful
Kenneth · 3 September 2024
Agent replied · 23 December 2024
Hi Kenneth,Thank you for sharing the start of your new home journey with Charles Church Homes. We are really pleased to hear you have been so well looked after by the team at Prince's Park, and we would love to hear from you again once you’re all settled in.Best wishes,Mia
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
