Every review we hold for the Newick office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThe sales team were very professional…
The sales team were very professional and a delight to deal with. The presentation by David was first class and every question was answered to my satisfaction. We are very interested in buying one of the larger homes in particular one of the customised ones and considering all of our options at the moment.
John · 12 September 2025
Agent replied · 25 December 2025
Thank you so much for your kind review! We're so pleased to hear that you had such a positive experience with the team. Please don’t hesitate to reach out if you have any further questions or want to explore more of what Thakeham has to offer!
Kind Regards,
Thakeham
★★★★★ 5/5
TrustpilotKelly made us feel very welcome
Kelly made us feel very welcome. Cup of tea and shortbread and smart reception area appreciated after sitting in congestion on M27. Showhouse impressive as is the Development and as well as Thakeham info, Kelly sent us to the Welcome centre for the whole project where you get a better picture of the overall Garden Village. A very exciting project and good quality housing.
Pam · 27 May 2025
Agent replied · 6 June 2026
Thank you for such a lovely review! We're so pleased Kelly made you feel welcome, there’s nothing like a cup of tea and a friendly face after a long journey!
It’s great to hear the show home and wider development made a strong impression, and we’re glad you had the chance to explore the Welcome Centre too.
Welborne is a really exciting project, and we’re delighted you can see the potential. We look forward to staying in touch!
Kind Regards,
Thakeham
★★★★★ 5/5
TrustpilotFirst visit
Helen was very attentive and was happy to answer our many questions. The frankness of the answers meant that we were able to properly asses the offering.
Gail · 17 August 2025
Agent replied · 25 December 2025
Thank you for your kind 5-star review. We're delighted to hear that Helen's attentiveness and honest approach helped you feel confident in assessing the offering. Your feedback is appreciated. Kind regards, Thakeham.
★★★★★ 4/5
TrustpilotWe visited Welborne earlier and I just…
We visited Welborne earlier and I just wanted to say a big thank you to Beth and Charlie for a truly wonderful experience, we could have stayed all day!
Faye · 19 May 2025
Agent replied · 6 June 2026
Thank you for your kind feedback. We’re so glad to hear you had such a lovely experience at Welborne!
We’ll be sure to pass your comments on to Beth and Charlie, who will be thrilled to hear they made such a positive impression. We’d be delighted to welcome you back anytime!
Kind Regards,
Thakeham
★★★★★ 5/5
TrustpilotQuality homes
The introduction to the whole site was comprehensive.The sense of pride from both Jan and Shirley was evident. They were helpful and not pushy
Judy · 14 June 2025
Agent replied · 6 June 2026
Thank you so much for your kind words and for taking the time to share your experience.
We’re delighted to hear that your introduction to the site was a positive one, and our team members pride and helpful approach came through clearly.
If you have any further questions or need anything else as you consider your next steps, we’re always here to help.
Kind regards,
Thakeham
★★★★★ 4/5
TrustpilotKaren was very helpful
Karen was very helpful, even if we just dropped in to the showhome without an appointment; she dropped everything to help us and show us around.
DJ · 20 March 2025
Agent replied · 6 June 2026
Thank you for your lovely feedback. We’re so glad Karen was able to help and make time for you, even without an appointment.
It was a pleasure welcoming you to the showhome, and we’re keeping you updated on our upcoming 2 and 3 bedroom homes as they become available.
Kind Regards,
Thakeham
★★★★★ 5/5
TrustpilotVery enjoyable visit
Very enjoyable visit, Nick was a pleasure to meet, was very helpful and not in any way pushy which was so refreshing.
Georgina · 3 April 2025
Agent replied · 6 June 2026
Thank you so much for your kind words! We’re so pleased to hear you enjoyed your visit and that Nick made such a positive impression, he’ll be thrilled to know you found the experience helpful and refreshingly pressure-free.
It’s wonderful to hear the development plans and quality of the homes stood out to you. A lot of thought goes into creating places that feel both considered and welcoming, so your feedback means a great deal. We’d be delighted to welcome you back to Welborne anytime!
Kind Regards,
Thakeham
★★★★★ 5/5
TrustpilotExtremely helpful and enthusiastic…
Extremely helpful and enthusiastic representative made our tour very enjoyable. The information she provided gave us all the details we required to consider our options.
Julie · 28 May 2026
Agent replied · 6 June 2026
Thank you so much for your kind review! Please don’t hesitate to reach out if you have any further questions.
Kind Regards,
Thakeham
★★★★★ 5/5
TrustpilotThank you to Clive for his tour
Thank you to Clive for his tour - lots of information told in an interesting way. Really enjoyed our afternoon!
Lou · 14 April 2025
Agent replied · 6 June 2026
Thank you so much for your lovely feedback! We're delighted to hear you enjoyed your afternoon with us. We'll keep you updated with future phases and we hope to welcome you back again soon!
Kind Regards,
Thakeham
★★★★★ 5/5
TrustpilotHannah was delightful
Hannah was delightful, very helpful
Deana · 28 July 2025
Agent replied · 25 December 2025
Thank you for your lovely feedback! We're so pleased you experienced a high level of service from the team, we'll be sure to pass on your kind words.
We hope to welcome you back again soon!
Kind Regards,
Thakeham
★★★★★ 5/5
TrustpilotSales person Shelley
The Tadworth is of interest.
Barbara · 6 July 2025
Agent replied · 6 June 2026
Thank you so much for your review! We're so pleased to hear that The Tadworth has caught your interest and that Shelley was able to support you so well.
If you have any more questions ahead of completion in January/February, we're here to help every step of the way.
Kind Regards,
Thakeham
★★★★★ 5/5
TrustpilotOutstanding guidance
Shelley was an outstanding guide to the options available for us.
Harin · 23 April 2025
Agent replied · 6 June 2026
Thank you for your kind words! We're so pleased to hear Shelley was such a great guide, she’ll be thrilled to know her support made a difference.
We're here if you have any more questions along the way!
Kind Regards,
Thakeham
★★★★★ 1/5
TrustpilotOverpriced & Underwhelmed
The houses are vastly overpriced (even for a newbuild). Small rooms, not enough parking, and a very rose-tinted view of how the 'utopia' will run in real life. The whole Welborne development has a vision somewhere between The Stepford Wives and The Truman Show, and the Thakeham homes are part of the plot.
Al · 13 June 2025
Agent replied · 6 June 2026
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience didn’t meet your expectations, and we appreciate you raising these concerns.
At Thakeham, we’re committed to delivering thoughtfully designed homes and vibrant, sustainable communities. While we understand that the approach and vision for Welborne may not appeal to everyone, we’re confident in the long-term plans for the development and the unique benefits it offers future residents.
We're sorry to hear you found the visit underwhelming. We always aim to provide knowledgeable support, and it’s disappointing we weren’t able to answer all your questions. We will be reviewing this internally to ensure we provide the highest standard of service possible.
Your comments about the showhome quality and design choices have also been noted. We work with experienced architects and suppliers to ensure our homes are built to high standards, and feedback, positive or negative, helps us continuously improve.
We understand your concerns about the future amenities and appreciate your perspective. That said, the vision for Welborne is one of long-term investment and collaboration, with a focus on creating a thriving, well-connected place to live. We’re confident that, over time, the community will grow into a dynamic and desirable location.
Thank you again for your comments. If you'd like to discuss any of your points further, we’d be happy to arrange a conversation.
★★★★★ 5/5
TrustpilotStaff were very enthusiastic
Staff were very enthusiastic, professional and friendly both in the visitor centre and in the sale room. We love the whole concept of the new village beeing built. The visitor centre was very well done.
Lene · 2 September 2025
Agent replied · 25 December 2025
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our team, both in the visitor centre and the sales suite. It’s wonderful to know that the concept of the new village resonated with you. We look forward to seeing you again soon!
Kind regards,
Thakeham
★★★★★ 5/5
TrustpilotExtremely helpful lady
Extremely helpful lady, gave me all the information about the site and showed me round the 3 bed show home, which is beautifully appointed but the size of the first floor sitting room is disappointingly small.
Jane · 5 July 2025
Agent replied · 6 June 2026
Thank you for your kind review! We're so pleased to hear you found our team member so helpful and that you enjoyed your visit to the showhome. We'll be sure to pass on your kind words.
We appreciate your honest feedback regarding the first floor sitting room and will take that into consideration.
Kind Regards.
Thakeham
★★★★★ 5/5
TrustpilotA very welcoming reception
Shelly at the Thakeham office was extremely friendly, positive and professional. She really put me at ease. She gave me contact details for financial advice and has booked a viewing for me at a time to suit me.
Sally · 19 May 2025
Agent replied · 6 June 2026
Thank you for your wonderful feedback. We're so pleased to hear Shelley made you feel at ease and supported throughout your visit. She’ll be delighted to know she made a difference.
We're glad everything is moving forward, and we look forward to welcoming you for your viewing soon!
Kind Regards,
Thakeham
★★★★★ 5/5
TrustpilotClarity
the staff is so experienced and professional. During the viewing session , the lady explainde each and every aspect of the property and development .
Munir · 1 September 2025
Agent replied · 25 December 2025
We're delighted to hear that you had such a positive experience during your viewing. Our team takes great pride in being knowledgeable and approachable, and it's lovely to know that the property and development were clearly explained to you. We look forward to welcoming you again in the future!
Kind regards,
Thakeham
★★★★★ 5/5
TrustpilotAn exciting future
Very impressed with the thought and attention to detail that has gone into creating the concept of the development and the quality of presentation of its realisation.
Ian · 29 July 2025
Agent replied · 25 December 2025
Thank you for your kind review. We’re really pleased to hear you’ve been impressed with the thought and attention to detail behind the development. We hope to welcome you back as a resident in the future. Kind regards, Thakeham.
★★★★★ 5/5
TrustpilotYou have to view these homes to see for yourself how wonderful they are
We were made to feel very welcome. The three storey town house we viewed was amazing, the quality the design simply outstanding.
Sandra · 8 September 2025
Agent replied · 25 December 2025
Thank you so much for your kind words! 🌟 We're thrilled you had such a positive experience and loved the three-storey townhouse - the quality and design truly are something special. Please don’t hesitate to reach out if you have any questions or want to explore more of what Welborne has to offer!
Kind Regards, Thakeham
★★★★★ 5/5
TrustpilotInformative
Thakeham were welcoming and very informative, the staff genuinely made an attempt to get to know our needs and wants and tried to find a property that would work for us.
James · 3 April 2025
Agent replied · 6 June 2026
Thank you for taking the time to leave such kind feedback. We’re so pleased to hear you felt genuinely welcomed and supported during your visit to Welborne. Understanding what matters most to each person is incredibly important to us, so it’s great to know our team were able to explore options tailored to your needs.
We’d be delighted to help further as you continue your search, please don’t hesitate to get in touch if there’s anything more we can do.
Kind Regards,
Thakeham
★★★★★ 4/5
Trustpilotthe plans…
Very informative regarding the plans for the site . The homes were well built and beautifully fitted out kitchens and bathrooms.
Sharon · 4 July 2025
Agent replied · 6 June 2026
Thank you for taking the time to leave a review. We're really pleased to hear you found the plans informative and that the quality and finish of the homes stood out to you.
If you have any further questions or would like to revisit the development, we’d be happy to welcome you back.
Kind Regards,
Thakeham
★★★★★ 5/5
TrustpilotOne of the nicest estates I have seen…
One of the nicest estates I have seen around. Nicely set out. Hannah and Andy in the show house are extremely friendly and approachable.
Marina · 19 May 2025
Agent replied · 6 June 2026
Thank you for such a lovely review! We’re thrilled to hear you think so highly of the development.
Hannah and Andy will be so pleased to hear your kind words. We hope to see you again soon!
Kind Regards,
Thakeham
★★★★★ 5/5
TrustpilotFriendly and helpful staff
Friendly and helpful staff showed around the show home, answered all our questions and liaised with the Visitor Centre.
Nixmix · 3 June 2025
Agent replied · 6 June 2026
Thank you for your lovely feedback! We're so pleased you found the team friendly and helpful, and that all your questions were answered during your visit. We’re here if you need anything further!
Kind Regards,
Thakeham
★★★★★ 5/5
TrustpilotWe have received wonderful help from…
We have received wonderful help from Michelle and Helen in getting all the information we need on the new welbourne development. Excited to continue working with them!
Chloe · 25 January 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.