JOHNS&CO Royal Wharf reviews in Newham

★★★★★ 5/5

Trustpilot

Very good experience

I had a really positive experience working with Silvia. She was professional, friendly. She was always responsive, patient with my questions, and kept me updated at every stage, which made everything feel much smoother and less stressful. She was also very thoughtful and take our feeling seriously, she even considered a better bed position for my roommate.

容昊 · 10 September 2026

★★★★★ 5/5

Trustpilot

An agency that genuinely cares about tenants and their needs.

I’ve been hunting for a flat for a long time with some very specific criteria in mind due to family planning etc. Many other agents were just trying to sell me on their current flats without much consideration for my specific needs. Sebastian from Johns & Co has been one of the very few agents in London I’ve met who did not try to opportunistically close me, but who really took the time to understand my needs and who then proactively reached out when a suitable flat landed on the market at my desired budget. Once I’ve made my decision we had to move fast given the end of my current lease, and Leigh from the team immediately jumped in guiding me through the entire process and was super responsive, clarifying any concerns that came up on my end. This was one of the smoothest and most honest interactions I’ve had with a real estate agency in London to date, who seems to genuinely care not just about the landlords they represent but also tenants.

Cedrik · 18 October 2024

★★★★★ 5/5

Trustpilot

Thank you Priscilla @ Johns&Co Royal Wharf

I rented a flat from Johns&Co for about 2 years and I have nothing to complain about which for London is basically a miracle! Always managed to get whatever support I needed and in the last 6 months of the tenancy, including my move out period, my property manager was Priscilla Ogefere who is probably the most competent and caring agent I have ever met. Priscilla was very responsive, proactive, professional and truly cared about my experience as a tenant. She made sure my move out happened smoothly, that I received my deposit fast and that all deductions were fair and that the process was transparent. I’m truly grateful for her hard work. I would definitely recommend Johns&Co Royal Wharf.

Olga · 15 October 2024

★★★★★ 5/5

Trustpilot

Charlie

Charlie, Victoria and Shareen did a great job. Charlie quickly found new tenants for my apartment and he was very helpful in guiding me through the various stages of the rental process. It is clear that there is a well integrated and professional set up at Johns and Co and that Charlie was well supported by Victoria and Shareen. As a result of the high level of service demonstrated, I have great confidence that the property will be well managed during the rental period

Andrew · 10 October 2024

★★★★★ 5/5

Trustpilot

I couldn't be more pleased with the…

I couldn't be more pleased with the service provided by Olivia, my property manager! She has gone above and beyond to ensure everything is set up hassle free once I moved. Olivia is incredibly responsive, professional and genuinely cares that everything gets sorted. I had to raise some maintenance issues which were handled swiftly and she has kept me updated and informed about what I should do on my end. Thanks for making my renting experience so positive!

Dora · 9 November 2024

★★★★★ 5/5

Trustpilot

5 star

Johns&Co helped me rent out an apartment in Sep.Their team led by James Udrzal, Lettings Manager, are very professional and knowledgeable. They listened to and understood my concerns, really delivered the best, and managed to locate a suitable tenant fairly quickly. They handled the handover and transition seamlessly. James has been exceptionally hands-on and responsive during the entire process. I am most impressed by his attention to detail. His team members including Victoria and Viki have also been very helpful and assisted me sort out problems along the way. I appreciate all their work and efforts very much indeed.

Jin · 2 October 2024

★★★★★ 5/5

Trustpilot

Jack Brownsmead is a real asset for Johns&Co

Jack Brownsmead! Although my experience with Johns&Co has not been the best one; Jack Brownsmead is simply on another level (I swear he should train all his colleagues how to be kind and effective with the clients' enquirements). It is incredible how in less than 2 hours he solved an issue about my deposit that I've been concerned about for 2 months (since I stopped living in one of their properties). His communication and efficiency in giving all the information in such a short amount of time was absolutely fantastic!

Valeria · 30 September 2024

★★★★★ 5/5

Trustpilot

Amazing experience with Johns&Co

During 3 years my wife and I always wanted to live in City Island but with the market in London, we couldn’t make it until Johns &co and specifically Victor made it happen. He really treated us as a priority sending us the options with a lot of time in advance, he always kept us updated with the process and helped us to get an amazing flat in the island that met with all our requirements! Once we got the flat Alexandra in a Johns &co was amazing ensuring our move was smooth and since the first day moving us, Alexandra has everything ready for us. It was an amazing experience. Thanks Victor, Alexandra for really care about your clients and helped us to make a dream happen ! Johns &co is the best definitively.

Jesus · 29 September 2024

★★★★★ 5/5

Trustpilot

Big thanks to Claudiu from Johns&Co.

Big thanks to Claudiu from Johns&Co.This is my first time to rent a flat in London. After few of emails, back and forth from different property agents, we really felt exhausted and helpless from their answers. Claudiu, he really not just close deals, he listen to my request, even help me to find a free parking! Really amazing!Thank you for open hearts, make everyone feel like a friend, not a client.I refer your professional services to everyone definitely! Kind regards,Yvonne Hong Kong 🇭🇰

Yvonne · 27 September 2024

★★★★★ 5/5

Trustpilot

Great experience searching for a rental property!

This was my second time looking for a rental property in London but it was by the far the most seamless process of the two! Claudiu was the contact in John’s & Co. who was working with my partner and I and from start to finish, from viewing the property, putting in an offer, to signing the final contracts, he couldn’t have been more helpful. He was super friendly and responsive which made the whole experience quite pleasant and go smoothly. Couldn’t recommend John’s & Co and in particular, Claudiu, enough!

Conor · 27 September 2024

★★★★★ 5/5

Trustpilot

I like to highly recommend Priscilla Ogefere

I like to highly recommend Priscilla Ogefere as a property manager. She has been exceptional in managing the rental of my property. Her expertise and dedication are evident in every interaction. Priscilla not only found reliable tenants quickly but also handled any issues that arose with efficiency and professionalism.Her proactive approach and problem-solving skills have taken a lot of stress off my shoulders. If you're looking for a knowledgeable and dependable property agent, Priscilla is the one to trust.

Shirley · 7 October 2024

★★★★★ 5/5

Trustpilot

Professional and efficient

The process of having JOHNS&CO set up and manage my rental property has been very positive and efficient. Andrew and Candice were very responsive and provided updates on the lettings process regularly. I feel reassured that my property is in good hands and would recommend the services of the agency.

Kwok · 23 June 2026

★★★★★ 5/5

Trustpilot

First class experience

Max from St John’s office near Canning Town station is the best estate agent I’ve dealt with. Patient, honest and an all round great guy. Max has been extremely helpful during my property search. I have even spoken about other properties and areas that are not in his patch and he has been super responsive and helpful. If you’re a first time buyer I highly recommend connecting with Max especially if fairly new to the area.

Rian · 18 November 2024

★★★★★ 5/5

Trustpilot

I’ve rented my home from Johns and Co…

I’ve rented my home from Johns and Co for two years in a row! This year, I have had the pleasure of working with Charlie Carter and I can’t recommend him enough! Charlie has been incredibly helpful and patient throughout the entire process of renting my home. He goes above and beyond to ensure everything runs smoothly, even responding to my messages on Saturdays and answering my calls whenever I reach out to him. His dedication and professionalism are truly outstanding, and I’m so grateful for his support. If you're looking for a reliable, responsive, and supportive agent, Charlie is your go-to person at Johns & Co!

Stella · 16 September 2024

★★★★★ 2/5

Trustpilot

Good experience until you sign

I had a generally positive experience with Johns&Co when it came to finding a flat. The paperwork and signing process were quick and smooth, which I appreciated.However, we were told the apartment would undergo a deep clean before we moved in, and the landlord had paid Johns&Co to arrange this. Unfortunately, upon arrival, it was clear the flat hadn’t been properly cleaned. There was leftover food in the drawers, stains on the carpet, a strong odour in the bedroom and even mucus on the front door phone.We raised these issues with the team, but they attempted to shift responsibility away from themselves. Even the landlord had to get involved, but despite numerous promises to send the cleaning team (their contractors), they claimed the cleaners weren’t responding to their emails and made no effort otherwise.In summary, while you can count on an efficient process for signing and moving in, I wouldn’t expect timely or thorough follow-up on issues, particularly if the property is managed by them.

Ori · 13 September 2024

★★★★★ 5/5

Trustpilot

Have been renting from John’s and Co…

Have been renting from John’s and Co for the last eight years that I’ve been in London and Sam has been the best agent ever when it comes to helping me sort out and find a flat and . He really cares and helps find the best deal every single time . even when I’ve had other issues whether it was with a person taking care of my flat or renewing a contract he’s always made sure to participate in making sure that it was as efficient and as stress for me as possible . Every appartement I’ve lived in was found by him and he is very easy to join anytime. He is super helpful and very understanding of your needs and tries his best to make your experience as easy as possible. He is super friendly and makes the process so easy as some agents tend to give up or not care if you’re not interested in the initial property they’ve shown, or the most expensive . Currently looking for my next home with him !

Mary · 13 September 2024

★★★★★ 5/5

Trustpilot

Johns&Co are the professionals you need…

Johns&Co are the professionals you need when making a choice for your next home. Moving into London for the first time felt like a daunting step to take but Johns&Co made the entire process a breeze. In particular. Anthony Otigbah has been amazing to work with from Day 1. He really cares about his customers, and that shows in the work that he puts in to ensure that we are fully satisfied before we make the big jump. I thank Anthony for making the entire process of moving into my new home entirely seamless and being so patient during the journey.

Jason · 6 September 2024

★★★★★ 5/5

Trustpilot

As a landlord owner

As a landlord owner, we would like to hear the realistic comments and market situation on the premises which we had purchased. While we are away, we truly need someone who is honest and also help us to deal with the property management before or after any issue raised. Having contact with JohnsandCo recently, we have no doubt that Mr. Andrew Shek is great sharing his professional idea and follow up things tightly. Although the issue is not yet settled, we feel his passion manner. last but not least, we would like to thank Mr. Amobi Lemmy to introduce Andrew to us in order to make things smooth.

Carman · 6 September 2024

★★★★★ 1/5

Trustpilot

Ignored once they had my money

I previously left this company a positive review, and to be fair, they do a reasonable job of finding tenants. Now that the tenancy has ended, however, I feel obliged to share the full picture: once they have your money, you are simply ignored. Emails, WhatsApp messages and phone calls routinely go unanswered.

Gengyu · 10 September 2026

★★★★★ 5/5

Trustpilot

Excellent

I recently had the pleasure of dealing with JOHNS&CO as my letting agent, and I can't speak highly enough of the service I received. From start to finish, the experience was seamless and professional. A special mention goes to Joynal, who went above and beyond to ensure everything was handled smoothly. Joynal was incredibly responsive, attentive to detail, and made the whole process stress-free. His dedication and professionalism truly stood out, and he was always available to answer any questions or address any concerns I had.I highly recommend JOHNS&CO. Their commitment to customer satisfaction is evident, and I wouldn’t hesitate to use their services again in the future.

Waleed · 30 August 2024

★★★★★ 1/5

Trustpilot

John & Co Completely Failed & Negligence - Uninhabitable, Filthy Conditions,

I have had appalling experience I encountered with John & Co on August 10th. The state of the apartment they offered was nothing short of disgraceful, uninhabitable by any reasonable standard. Feces in toilet, food smeared on wall. John & Co were informed but have done nothing. It has now been a week.Upon my arrival at 11:00 AM, I was met with conditions that left me no choice but to seek alternative accommodation, incurring additional costs that should never have been necessary. The apartment was in a revolting state: food residues clinging to the walls, unflushed fecal matter in the toilet (an obvious sign it hadn’t been cleaned at all), filthy floors, and sinks that were anything but sanitary. These are not minor oversights, they are severe violations of the rental agreement.I had a moving company scheduled for the following Tuesday, but thanks to John & Co's complete negligence, I have now neede to move the movers, make other accommodations as the apartment is simply unfit for habitation. While I am hesitant to take legal action, so much time has passed without action I am unclear on what is necessary to have basic tenant agreements met. I will have no choice but to delay the start of my lease or demand a prorated refund for each day that the apartment remains unusable. I understand that unforeseen circumstances can arise, such as a previous tenant neglecting to clean up, but this in no way excuses John & Co’s failure to ensure that the apartment met basic cleanliness standards before offering it to a new tenant. UPDATE:John & Co - I reached out immediately regarding the issues and you have done nothing.In fact, these problems stem because you required my landlord to use your cleaners for £500 where you get a kickback caused these issues. SHAME ON YOU.Also, the toilet seat was broken so there was no functioning bathroom!

Francesca · 26 August 2024

★★★★★ 5/5

Trustpilot

Great service from Mansoor

Just let my property through Mansoor at Johns & Co, and the whole experience was seamless from start to finish. Mansoor was fantastic throughout, professional, proactive, and always quick to respond to any questions I had. He made what can often be a stressful process feel straightforward and well-managed. I’d highly recommend working with him.

Luke · 13 May 2026

★★★★★ 5/5

Trustpilot

Peter Ogundare is a fantastic manager

Peter Ogundare is a fantastic manager, proactive, responsive, detailed. It was an absolute pleasure to work with him, thank you!

T · 18 May 2026

★★★★★ 5/5

Trustpilot

One of the best Estate Agent

I would like to thank Param Virdee a property manager from Johns & Co regarding solving an issue with one of the Government authorities in London. As always Param demonstrated exceptional dedication to resolving the issue swiftly and efficiently. The proactive approach and prompt communication made me feel confident and supported throughout the entire experience.Thanks to Param for outstanding assistance, I highly recommend Johns & Co to anyone needs a Real Estate Agent in London

Mr · 20 October 2024