Trusted Agent profile · Newham
★★★★★
739 reviews across 2 platforms
272 Barking Road, London, E13 8HR, Newham, E13 8HR
Hunters's office in Newham, at 272 Barking Road, is rated 2.9 out of 5 across 739 reviews on two platforms, including 186 Google reviews rated 4.6.
Every review we hold for the Newham office, from every platform, shown as written. First names only.
1/5
TrustpilotI had Terrible Experience, Avoid at All Costs
I had an extremely disappointing experience with this estate agent. I paid a deposit for a flat, expecting everything to go ahead as agreed. Not only did they fail to give me the flat, but they also refused to return my deposit. Completely unprofessional and dishonest behaviour. I would strongly advise others to stay away, this is not how business should be done.
1/5
TrustpilotMy daughter rents through hunters and…
My daughter rents through hunters and has for some year , their repairs support is appalling she has waited since before Christmas for repairs plus the latest repair is really bad mould in her 13 year old sons bedroom myself and daughter have been in repeatedly and to date these are still outstanding absolutely disgraceful would love someone to contact me personally to discuss these matters
1/5
TrustpilotPoor customer service
My partner and I are looking to relocate to an area around a 5 hour drive away, we found a property with Hunters and booked a viewing. We loved the property so we asked the agent what to do next and he said email so we can get sent an application form; because we liked the property so much we emailed and called the branch to try and get ahead with our application. No answer from the branch after numerous calls over the period of an hour so we decided to go to the branch instead. After speaking to someone in branch (not part of the lettings team so they couldn't help us) they sent an email over to someone from the lettings department with our profile so they could send us an application form via email. This seems great, two emails, one from us and one internally expressing our interest in the property. However fast forward one week, with nothing from them and more attempts to contact from us, we finally get through to be told that someone that viewed on the same day as us has already completed all the applications and is set to start renting the property. No apologies or anything after explaining the situation and that we'd been trying to get in contact for a week.
5/5
GoogleI would absolutely recommend the team at Hunters for purchase and sale of property. I both bought and, several years later, sold my property through them and was impressed by their responsiveness and persistence especially when progressing the sale of my property allowing me to achieve a good price in a challenging market.
Hi Sophie, Thanks for taking the time to leave us feedback. We are delighted that you had such a great experience with Hunters and was more than happy with the service your received. We love helping our clients and always aim to meet every expectation. If there's anything further we can do for you, we would be more than happy to help
1/5
TrustpilotThey couldn’t care less
Would even put this into minus stars if I could. The most awful company I have ever had the displeasure of dealing with. Very good in getting you in at first however soon as they have their commission from you they don’t care about you. To start we had to push back as we had agreed a move in date paid for moving van. Kye who was our wonderful (not) estate agent thought it was acceptable to give us a call at 16:00 the day before to say we can’t move in this date. Extractor fan was broke in the property was promised this will be fixed at the start of our tenancy. They decided to send someone to fix this in our last 2 weeks of our agreement. The state of the flat when we moved in was beyond a joke grime on the kitchen top bathroom smelt disgusting was dirty. Carpets looked like they hadn’t been cleaned since the flat had been built. Marks all over the walls and blinds. We’re not trying to be overcharged for a cleaning service when the flat was left in 10 times better condition it was left in. Horrible company who don’t care about you after they have their commission. Also abysmal customer service constantly have to chase them for things
5/5
GoogleThanks to Saif Shefe who helped me with the completion of a very complicated sale.
Hi Marianna, Thanks for taking the time to leave us feedback. We are delighted that you had such a great experience with Hunters, in particular Saif and was more than happy with the service your received. We love helping our clients and always aim to meet every expectation. If there's anything further we can do for you, we would be more than happy to help
1/5
TrustpilotVery unprofessional and rude agents
Very unprofessional and rude agents. They repeatedly called me while I was at work, and when I finally got back to them, they booked a viewing for the next day and told me to meet outside the property at the scheduled time.
1/5
TrustpilotDo not use this estate agent
Would not recommend renting through Hunters - no communication, follow up or empathy from anyone here. Day one moved in- Leak all over the living area from a disconnected pipe that hadn’t been checked. Raised floorboards and bloomed worktop- No broadband access- No bins- Vent not fitted correctly in the bathroom(All reported no follow up from Hunters)1 month later - Still no broadband, bins arrive. Had to purchase expensive WiFi dongle in 12 month contract and unable to use electric car charger. - Phone line attachment broken and reported via Opeanreach -Had to chase Hunters for any action to be taken for the wifi for the whole apartment block2 months later- (Some) flats connected to broadband still some flats without wifi - low speed if usable- Our apartment was flooded with sewage water into the bathroom. - £150 to replace damaged bathroom goods - Pipes overflowing and all toilet/shower/sinks/washing machine and dishwasher unusable for 3 days- 3 days OFF work to facilitate fixing issues- Front door lock unstable logged 23rd July no follow up- Vent still hanging down in bathroom3 months in- Storage room ripped up from last month and no follow up from blocked pipes. Waiting to be flooded out- Stinks of sewage- No communication in over 3 weeks Do not care about welfare/lack of customer service. Shocking. I never write negative reviews and genuinely give people a bit of slack but this has been the worst I have experienced.
5/5
GoogleExcellent service! Ahsan was very helpful and supportive, keeping me updated and informed on progress, thank you so much. I had a great experience with Hunters and I will highly recommended it💯👍PositiveResponsiveness, Professionalism
Hi Imane, Thanks for taking the time to leave us feedback. We are delighted you are pleased with the service you received from Hunters. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are more than happy to help
5/5
GoogleBig thank you to Sam and Saif for helping with a smooth and stress free experience selling our house. Very professional and responsive. We highly recommend to friends and family. Thanks againPositiveResponsiveness, Professionalism
Hi Brad, We are delighted you are pleased with the service you received from Hunters. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are more than happy to help
5/5
TrustpilotWe had the agent Beth Allan
We had the agent Beth Allan. She was so lovely and helped with our move. Very helpful and made everything less stressful. Any enquires I had she was always there to help!
1/5
TrustpilotINCOMPETENT
Hunters listed a rental property two days ago and I had contacted them making an enquiry an hour after it was posted. No response. so I went online and found a book a viewing form and completed it. No response. The next day I emailed asking further about the property. No response. Today no call or no email, no response. So I call up and I am informed that they are fully booked for viewings and they probably wont do another one. Absolutely no communication. Zero customer service.An entirely incompetent estate agents. I had to drag the information out of them and at no stage was I contacted. The entirety of their reviews for 2024 details their utter incapability.
5/5
GoogleWe have just completed on a house in Leytonstone, helped by Saif Shefe at Hunters. Saif was really communicative, and great at following up with solicitors etc to get the job done. Thanks a lot Saif!PositiveResponsiveness, Professionalism
Hi Richard, Thanks for taking the time to leave us feedback. We are delighted you are pleased with the service you received from Hunters. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are more than happy to help
5/5
TrustpilotHunters Estate Agent review
Amazing service from start to finish .A special mention to Della who went above and beyond what was expected, Della's communication was fantastic even on her days off she would chase information and update us. Della was instrumental in the completion date and kept the chain together. We'd of been lost without her. Thanks Della. Highly recommend.
1/5
TrustpilotNot recommend at all
Not recommend at all. Once deposit is paid they not answering any emails. Dificult to sort any issue and also forget about getting deposit back at the end. Avoid
1/5
TrustpilotAppalling customer service from the…
Appalling customer service from the stoke office and I'm not even one of their tenants, had the misfortune to be involved with a leak from one of their tenants, it took over 6 months to get to the repair stage which when done was really poor workmanship so I'm having to do it myself, the staff are unhelpful and don't care so if they treat third party tenants like that it must be really bad for their own tenants.
5/5
TrustpilotI have dealt with Janet Tretton at the…
I have dealt with Janet Tretton at the company's Newington Green office since 2008 and have always found her helpful, courteous and reliable. She has been of great assistance in dealing with many issues over the years.Bronwen Holly
1/5
GoogleWe booked 2 viewings for 2 different properties in the same day and they made a mistake by showing us the wrong property so we had to book the viewing for another day. After booking the viewing for another day we have been called 10 minutes before the scheduled time to tell us that they can not honour the viewing. It took us 1h to get to the property so we cand be on time. 1/10 costumer service.NegativeQuality, Professionalism
Hi Claudiu, We are sorry if you feel that the service you received has been below your expectations. We at Hunters take customer service very seriously. If you would like to discuss the matters you have raised, please don’t hesitate to contact us.
5/5
TrustpilotHunters Northenden branch
Hunters Northenden branch. Louis at Hunters could not have been more helpful. I was renting a retirement property for my father who was moving areas to be nearer us. Louis was very understanding of our needs and our urgency and we had everything sorted within 3 weeks. He was very efficient and answered emails very promptly. We couldn't have had a better experience.
5/5
TrustpilotI have been with M&M property since…
I have been with M&M property since 2015 , I have always been treated very kindly by Janet Tretton . She has always helped me sort out any problems that I had . Thank you Janet Silvana Cordani
5/5
GoogleBig thanks to Hunters estate agents, so thrilled with the sale of our property and the service provided throughout the whole experience. Special thanks to Gary Davis for keeping us at ease, super helpful and very professional!
Hi Casey, Thanks for taking the time to leave us feedback. We are delighted you are pleased with the service you received from Hunters. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are more than happy to help
1/5
TrustpilotHunters is a joke
I have had experience with Hunters in the past on multiple occasions. I am disappointed everytime from their lack of felixibility. For example if you're trying to rent and your annual income matches but does not excees what is expected by Hunters then they will abruptly cut you off. Also horrible customer service by the staff and do not know what they are doing. On a flat i called twice one staff member told me i had to satisfy an income of 29.000 pounds and another staff member told me i had to exceed 30.000 wich makes me doubt their honesty. I have had much better experiences with other agencies. Do not reccomend.
5/5
GoogleHunters were amazing at helping us buy our first property. As first time buyers, the buying process can be daunting, but Hunters were there every step of the way. Saif in particular was brilliant and went above and beyond to help us get the sale over the line (even when solicitors were being troublesome). Highly recommended.
Hi Matt, Thanks for taking the time to leave us feedback. We are delighted that you had such a great experience with Hunters, in particular Saif and was more than happy with the service your received. We love helping our clients and always aim to meet every expectation. If there's anything further we can do for you, we would be more than happy to help
5/5
GoogleA huge thank you to the Hunters Team especially Ahsan from lettings! Everything went smoothly and Ahsan made me feel reassured thriugh the whole process !PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for your kind words Nikki. It really does mean a lot to us and we always strive hard to make what could be a stressful time, an actual positive experience. Thank you again for the great review and we wish you the best.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
