Pattinson Estate Agents Newcastle Upon Tyne reviews

★★★★★ 1/5

Trustpilot

Booked at 11am slot for a viewing got a…

Booked at 11am slot for a viewing got a phone call of agent to change it to 11.15 so we turned up at 11.10 and waited no one there so phoned them to be told we had booked 2 appointments (Why would we need 2 ) so missed our viewing all because of your staff not having the commen Sence to change appointment times after phone call then they had the audasity to blame us for booking 2 no u changed it not our fault they wouldn't even own up to there mistake mistakes happen but I'm not happy when u try and blame the other party if this is the attitude they have can u imagine wat hassle they would be if u needed out of them your company needs staff retraining and they need to learn when they have made a mistake I will NEVER try to book another viewing through you again and I'll warn anyone I know against you

Lisa · 21 September 2020

★★★★★ 5/5

Trustpilot

Jamie Millen

Emailed:Hi JamieI would like to thank you for your help and hard work in selling 30 Deanery Street in February 2024.I know that my financial position and the minimum amount I required from the sale made it difficult for you to negotiate with interested parties. Despite the lack of interest, low bids and the constraints I put on you, you did not give up and for that I am grateful.In the end I got a satisfactory outcome and that is down to your persistence and professionalism.Thanks againCharlie Errington

Charlie · 4 April 2024

★★★★★ 1/5

Trustpilot

They take your money but don't sell your house

The experience from start to present has been completely appaling. I registered with Pattinson in November 2018 wanting to sell my house. I was quoted an upfront cost which I agreed to, but a few days later they told me it was actually higher (after I'd signed the contract). Aside from the fact that I get emails advising there are going to be viewings, I never get any feedback from these. Their only selling tactic seems to be to get the owner to reduce the price. In January 2020 they contacted me stating it would be a good idea to rent the property (seen as they hadn't sold it yet). Reluctantly I agreed and signed a contract which included a rental guarantee in case of no payment. The house also remained on the market for sale. About end of May/June 2020 they started contacting me again with tenant applications, a lot of which had CCJs and no income or no references. I asked if I would still be covered by the rental guarantee to which they replied "no, not in this situation" . I told them I did not wish to rent to anyone with adverse credit or no income or references. Pattinson then advised me to get gas and elec tests and certificates done as they had a tenant who wanted to move in soon. I agreed and sent over the payments quickly to ensure everything went smoothly. The next week they told me the tenant had failed the credit check! Over the next few months I continued to get emailed with applications for people who didn't have jobs or references. And so again I told pattinson agents I didnt wish to proceed. It wasn't until last week (end August2020) when an agent emailed me to ask if I was happy to proceed with a tenant who is a Smoker and Unemployed, that I was told they have cancelled the rental guarantee as of April! So I was never going to be covered by this, yet no one bothered to tell me. Had I known about this I would have NEVER agreed to pay around 700 in work to be carried out for gas and elec certificates, as I would not have wanted to rent my property, specially not through Pattinsons. My house has still not been sold almost 2 years since Pattinson put it up for sale. Clearly they are only interested in getting money from people, because once you've paid they don't care. I emailed the head of lettings whos response was arrogant and you could tell he wasn't the slightest bit bothered about helping or offering any understanding. I am yet to hear back from the branch manager.

Sarah · 26 August 2020

★★★★★ 1/5

Trustpilot

Complete lack of contact

We went with Pattinson Estate Agents because when the agent came to do the valuation we were told that they offered a superior service to other agents and that we would always be able to speak to someone. From the start the service has been shocking. We still haven’t received a for sale sign despite the property being up since May- I understand that COVID has posed some challenges but we are still getting charged for a sign we haven’t received! The sign comes in with Pattinson’s fees, and when I complained about paying for something I didn’t receive I was told I won’t get a reduction for the price of the board. We also have had to chase for updates consistently, I even had to chase head office to contact me about my complaint. When I finally did get through the person I spoke to assured they would call me (I had the day in writing) yet they didn’t and I ended up chasing again. My complaint was then passed to another department and when I hadn’t heard anything 13 days later lo and behold I ended up chasing head office again. When I did get to speak to head office they were very blasé about the poor service I had received. All in all I wouldn’t use Pattinson Estate Agents again after all the stress and work it has caused for me and I couldn’t honestly recommend them at all.

K · 18 August 2020

★★★★★ 1/5

Trustpilot

Very poor service

Very poor service , it took more than month just to complete formalities after paying booking amount, super slow process , very biased service .while other agents do these processes of onboarding tenants in 1week.I was mentioned to take flat in As Is condition, even after one month 1 washing machine was provided ,

Trupti · 16 November 2023

★★★★★ 1/5

Trustpilot

AWFUL

AWFUL. Rubbish from the start for a first time private renter. I explained that I was unsure what to do with deposits, paperwork and such so my whole application process took much longer and I was handing in the wrong things without being advised that she was still waiting for the right documents, so I thought I had done everything right! It took longer than any two weeks to get signed up anyways rendering my initial holding fee useless!!! No help at all. I was misinformed when I handed my deposit over that it would automatically be put into a deposit holding scheme where nobody can touch it until I moved out. Well that was WRONG, yes it is in my contract that it is soley down to the Landlord what he does with my money, but I did not get that AFTER they took my money. I emailed for help twice after I left the property to which nobody replied, not even to say they couldn't help! It was stressful enough moving right at the start of the corona lockdown without having any help. What is the point of a letting agency for renters?? I am now stuck in a dispute three months later and I don't think I will get it back. Don't give your customers face to face misinformation about the protection of their monies - just be honest and straight up. I have avoided using Pattinson again just for the fact their customer service is severly sub par, especially at Gosforth. DO NOT RECCOMEND FOR RENTERS.

Me · 29 July 2020

★★★★★ 5/5

Trustpilot

excellent customer service

From the start Elizabeth Williams was very friendly open and honest about the valuation of the property and provided excellent support and guidance. From the Auction side. Ness Mumford has been outstanding, following up issues and keeping me up to date throughout the process. Excellent communication from the start of the process and look forward to smooth sale . I would recommend this company

Ruth · 23 July 2020

★★★★★ 4/5

Trustpilot

The Forest Hall branch were excellent…

The Forest Hall branch were excellent especially Donna who had to deal with the sellers solicitor Bindman of Gateshead. At times I did not think our purchase would complete but with her patience and great communication between the seller and solicitor we eventually completed even though this was later than we hoped. Thanks to Donna Joanne and Paula

Linda · 13 November 2021

★★★★★ 5/5

Trustpilot

After a failed attempt at selling our…

After a failed attempt at selling our house with another Estate Agent,we decided to change and commission Pattinson’s as our Estate Agent. What a great decision this turned out to be. James’s knowledge of the local market and what people were looking for pitched our price at the right level and he produced the new sales brochure which was amazing and within two days of going live we had an offer on our asking price with potential viewers still in reserve. Assisted brilliantly by Kelly and the rest of the office team the sale was seamless and completed from start to finish in 9 weeks. I really cannot recommend the Pattinson’s Alnwick team enough especially in their marketing and knowledge of the local market.

Mark · 21 March 2024

★★★★★ 5/5

Google

James and the girls at pattinsons were extremely friendly and helpful. The service was faultless and efficient. My property was listed on Wednesday afternoon and let by first thing on the Thursday morning.I have great confidence that James and the team will continue their high level of support and professionalism during the tenancy. Would recommend.PositiveResponsiveness, Quality, Professionalism, Value

Julie · 24 October 2021

★★★★★ 1/5

Trustpilot

DO NOT USE

DO NOT USE. These people are useless, enquired once, heard nothing and now they email and text with no opt out everyweek and will not delete my data. They have been flogging the same house via email and text for over a year now, so clearly they can't sell your house. STAY AWAY

Mark · 27 November 2023

★★★★★ 5/5

Trustpilot

5⭐️ Leanne George, Washington branch

After numerous failed attempts at buying a house we finally found Leanne George at the Washington branch. Leanne was extremely helpful, any request we had for information she was always happy to help, always made us feel welcome and like she could do enough to help us. I couldn’t recommend this lady enough! She made our whole experience a happy, easy transaction. Thanks again Leanne

Sam · 21 January 2020

★★★★★ 5/5

Trustpilot

North Shields Branch staff

North Shields Branch staff, Lindsay and Craig were highly efficient, helpful and supportive throughout the process of finding a new tenant. It took only two weeks from the evaluation visit until the new tenant moved in. Amazing service.Thank you so much.

David · 15 August 2023

★★★★★ 5/5

Trustpilot

Brilliant customer service

I have dealt with Sam most of the time. He is very professional, had excellent customer service skills and has always given prompt and helpful responses to any question I might have had.Nothing was ever too much trouble for him.

Gamrs · 6 September 2023

★★★★★ 5/5

Trustpilot

Fantastic service

Daniel valued my property, very professional and approachable and the package was great value. Lovely friendly welcome when we dropped the keys into the Washington office.The staff had viewings lined up and the 1st couple made an offer in my property.Carly has been extremely helpful and friendly and talked me through each step.Highly recommended

Deborah · 1 May 2022

★★★★★ 4/5

Trustpilot

Looking for a new home

I have been using this agency to find a property. They have been very proactive in sending me properties within my price range and area specified. Also been quick acting when I have wanted to arrange a viewing. This is to Claire in particular, thank you for listening to my needs and acting in accordance. However all other staff I have interacted with have been just as friendly and professional. So even if I don’t end up finding my home with you, I thank you massively for the help and care so far.

Cheryl · 6 March 2024

★★★★★ 5/5

Trustpilot

Excellent service and communication

Excellent service and communication, made the transition so easy

Shar · 10 September 2025

★★★★★ 5/5

Trustpilot

I contacted the Jarrow branch looking…

I contacted the Jarrow branch looking for a rental property. Helen was extremely helpful sending me lots of house details, some in areas I hadn't thought to consider. I found a lovely flat out of my local area but still in commuting distance of my work.Helen was supportive and helpful in all of my dealings with her I would highly recommend Pattindons Jarrow office

Liz · 5 March 2020

★★★★★ 5/5

Trustpilot

Good experience overall from Morpeth…

Good experience overall from Morpeth branch. The ladies are helpful and pleasant to deal with. I had to arrange a last minute viewing to confirm something in property and they made sure to accommodate me.

Kapil · 17 October 2024

★★★★★ 1/5

Trustpilot

Please stay clear …

Please be very carefull when renting your property via Pattinsons don’t use any of there contractors very over priced I paid £168 to have an electric check which I could have done by an independent company for £90 . energy efficiency rate was also double the price of independent company stay well clearMy advice don’t trust Pattinsons letting to give you the best deal shop around please save you a lot of money

Jan · 26 October 2021

★★★★★ 5/5

Trustpilot

Excellent Service and so quick!

Pattinsons are excellent at ensuring that all of the checks and documentation for a rental property is correct and completed in a timely fashion... it took a week from viewing the property to the checks being completed. The staff, particularly Eloise in the office, were amazing and helpful, kind and understanding, I cant praise them enough. Many thanks for everything.

Kathryn · 18 March 2021

★★★★★ 1/5

Trustpilot

Our dealings of selling a house with…

Our dealings of selling a house with the Stockton-on-Tees branch was terrible,they omitted key details in the house description,they were informed of this,said they would update and didn't,the house went to auction with a realistic reserve(which was our bottom line),it didn't sell, so the auction house then sold it for 8k less(which was 18k less than the agent assured us it would make),we were not told this would happen when we signed up.IF you decide to use this company I would suggest always use email rather than phone so you have everything in black and white so they have no wiggle room,I would also suggest using a solicitor to check out their small print before signing up with them

Gordon · 19 January 2020

★★★★★ 5/5

Trustpilot

Excellent service and very prompt…

Excellent service and very prompt response to any enquiry.Wendy was excellent on working to get the sale over the line and couldn’t do enough to help.Would definitely recommend using Wendy as a point of contact and advisor

Carl · 1 November 2023

★★★★★ 5/5

Trustpilot

Bedlington office extremely helpful…

Found the Bedlington office extremely professional and very pleasant to to business with. Have used them for rental and sales, and been astonished at how successful they are. Latest sale would not have been completed without the stalwart work of Vicky, due to extremely slow service from buyer's solicitor. very easy to recommend Jane and her team.

Phil · 29 September 2021