Trusted Agent profile · Newcastle Upon Tyne
★★★★★
47 reviews across 1 platform
7 Acorn Road, Jesmond, Newcastle Upon Tyne, NE2 2DJ
Jesmond Property Shop's office in Newcastle Upon Tyne, at 7 Acorn Road, is rated 4.0 out of 5 across 47 reviews on 1 platform, including 47 Google reviews rated 4.0.
Every review we hold for the Newcastle Upon Tyne office, from every platform, shown as written. First names only.
1/5
GoogleNever, NEVER use this property shop. The most horrendous customer service I have ever experienced. At the beginning of our tennancy the ceiling fell down in one of the bedrooms and it took WEEKS for the issue to be fixed. We received zero compensation for this. This company is only interested in stealing the money of already broke students and making your lives a living hell. Please save yourselves time and money and look somewhere else!
5/5
GoogleI lived in one of the accommodations of Jesmond Property Shop in Shieldfield Newcastle for 6 months (my partner stayed for a year). It was King’s Court Flat 7 and everything was just perfect. The flat had two spacious bedrooms, a spacious …
5/5
GoogleGreat customer service
1/5
GoogleThe worst landlord experience I've ever had, avoid at all costs! Unfortunately when me and my house mates rented through Jesmond Property Shop it turned into one of the most frustrating and disappointing years of our lives. We began the year by moving in a few days before the official tenancy start date due to having nowhere else to go because of the pandemic and lockdown restrictions (our previous tenancy had ended and we couldn't return home without breaking COVID restrictions), this was a big mistake on our part as JPS continually used this to claim how accommodating and generous they had been throughout our tenancy (see their reply to my house mates review below). Well that couldn't be farther from the truth as the year went on we struggled with broken appliances that were never fixed or half fixed and then left. Also a broken gas meter which after being repaired by the gas board, their engineer alerted us to the boiler in the kitchen which he assessed as condemned and unsafe for use, (he wouldn't even touch it) by this time we had been in the property about 7 months. Moreover when the gas leak saga began we discovered an out of date gas certificate in our hallway and were advised by A&E staff, Citizens advice and various tradesmen that we should not be sleeping/staying in the house. We brought this to the attention of our landlord, oh no wait I mean we tried to, but our landlord and their team had promptly turned of their phones, ingoring our calls which resulted in staying in the property in the middle of winter with no heating or hot water (not to mention this was a breach of our contract that was never acknowledged). We repeatedly tried to communicate with the JPS team about our grievances to which we were met with arrogant responses, shouting and even hanging up the phone! They have conducted themselves in a incredibly unprofessional and childish manner that stalled all attempts at any real productive conversation. The JPS team attempted to then intimidate us on various occasions in one instance, claiming tradesmen and staff had reported us being aggressive and rude - when we asked for evidence they failed to respond and considering we dealt with all trades people directly this claim is abhorrent and completely unfounded (again stalling/avoidance). Additionally, as we left the property we deep cleaned the whole thing and still have been charged £450 for reasons they cannot tell us, they claim the owner (Oaks properties) handles cleaning, deposits, and rent but we know these two companies are in fact owned by the same family and operate together. They have withheld our deposit for a ridiculous amount of time claiming we hadn't paid rent or returned keys (all lies, just stalling) and continually have made us jump through multiple hoops until they seem satisfied. They lack professionalism, appropriate communication, trust, responsibility, and common decency. All in all, an awful and torturous experience, the constant patronising attempts to undermine our rights as renters was astounding and something I wouldn't want anyone to experience.NegativeResponsiveness, Quality, Professionalism
5/5
GoogleWe had trouble with our hot water and called up their offices. They sent someone out straight away and he arrived in 7 minutes and fixed the problem within seconds. Top class service.
1/5
GoogleThe worst landlord experience I've ever had, avoid at all costs! Unfortunately when me and my house mates rented through Jesmond Property Shop it turned into one of the most frustrating and disappointing years of our lives. We began the year by moving in a few days before the official tenancy start date due to having nowhere else to go because of the pandemic and lockdown restrictions (our previous tenancy had ended and we couldn't return home without breaking COVID restrictions), this was a big mistake on our part as JPS continually used this to claim how accommodating and generous they had been throughout our tenancy (see their reply to my house mates review below). Well that couldn't be farther from the truth as the year went on we struggled with broken appliances that were never fixed or half fixed and then left. Also a broken gas meter which after being repaired by the gas board, their engineer alerted us to the boiler in the kitchen which he assessed as condemned and unsafe for use, (he wouldn't even touch it) by this time we had been in the property about 7 months. Moreover when the gas leak saga began we discovered an out of date gas certificate in our hallway and were advised by A&E staff, Citizens advice and various tradesmen that we should not be sleeping/staying in the house. We brought this to the attention of our landlord, oh no wait I mean we tried to, but our landlord and their team had promptly turned of their phones, ingoring our calls which resulted in staying in the property in the middle of winter with no heating or hot water (not to mention this was a breach of our contract that was never acknowledged). We repeatedly tried to communicate with the JPS team about our grievances to which we were met with arrogant responses, shouting and even hanging up the phone! They have conducted themselves in a incredibly unprofessional and childish manner that stalled all attempts at any real productive conversation. The JPS team attempted to then intimidate us on various occasions in one instance, claiming tradesmen and staff had reported us being aggressive and rude - when we asked for evidence they failed to respond and considering we dealt with all trades people directly this claim is abhorrent and completely unfounded (again stalling/avoidance). Additionally, as we left the property we deep cleaned the whole thing and still have been charged £450 for reasons they cannot tell us, they claim the owner (Oaks properties) handles cleaning, deposits, and rent but we know these two companies are in fact owned by the same family and operate together. They have withheld our deposit for a ridiculous amount of time claiming we hadn't paid rent or returned keys (all lies, just stalling) and continually have made us jump through multiple hoops until they seem satisfied. They lack professionalism, appropriate communication, trust, responsibility, and common decency. All in all, an awful and torturous experience, the constant patronising attempts to undermine our rights as renters was astounding and something I wouldn't want anyone to experience.NegativeResponsiveness, Quality, Professionalism
5/5
GoogleI've stayed at one of their properties (the kings court building) for many years (since 2018), their customer service has been excellent and I thoroughly enjoyed my stay. Any maintenance tasks were completed quickly and their team was super friendly and helpful. Would definitely recommend!
5/5
GoogleExcellent customer service thoroughly enjoyed my stay with these guys. Fast maintenance and really friendly team :)
Many thanks Nathan
5/5
Google5 Star customer service. All the staff are great really friendly and helpful. would definitely recommend.
Thanks Olivia
5/5
GoogleReally fast maintenance, good communication and staff are all super friendly
Thank you Jade
5/5
GoogleThe most supportive landlord I’ve ever met. Always provide quick response from maintenance. I was very surprised they even spent the weekend to help refurbish the bathroom, which made me life much more better. Also I received sufficient support during Covid situations.
5/5
GoogleThe most supportive landlord I’ve ever met. Always provide quick response from maintenance. I was very surprised they even spent the weekend to help refurbish the bathroom, which made me life much more better. Also I received sufficient support during Covid situations.
5/5
GoogleJPS are so responsive especially in regards to maintenance! Would definitely recommend😁 …
5/5
GoogleUses Jesmond Property Services for my new flat. Very helpful always in contact with me and have found an ideal place. Thank you for all your helpPositiveResponsiveness, Professionalism
5/5
GoogleVery friendly family run business, they have always been very quick and helpful if I ever have any problems or questions!
5/5
GoogleReally great! I cannot recommend enough. A personable experience of renting that was so easy and straightforward.
5/5
GoogleLovely staff always helpful and on hand
5/5
GoogleVery very helpful and understanding.
5/5
GoogleRating only, no written review.
Hi Eddie, Thanks so much for the 5-star review! We’re really glad we could help put your mind at ease, better to be safe than sorry, absolutely! Always happy to help when we can. Take care, The Jesmond Property Shop Team
1/5
GoogleUnsupportive staff.
Please could you provide us with some further information and which staff member you dealt with as we are disappointed to see this review. Please email info@jesmondpropertyshop.com
1/5
GoogleRating only, no written review.
Hi Tom. As far as we can see you have never been a tenant of Jesmond Property Shop. Please could you contact us at info@jesmondpropertyshop.com to explain your concerns. We would like to assist you and see if we can help. We pride ourselves in giving excellent customer service so we are very disappointed to see your 1 star rating. We look forward to helping you further.
5/5
GoogleRating only, no written review.
Thank you
5/5
GoogleRating only, no written review.
Thank you
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