Jesmond Property Shop Newcastle Upon Tyne reviews

★★★★★ 5/5

Google

I recently rented a property through Jesmond Property Shop, and overall, my experience was very positive. I found the team (specially @Daniela) was friendly, professional, approachable, and quick to respond to inquiries and any maintenance issues. The paperwork and referencing process was streamlined. The property was situated in quiet environment and their effort in providing a peaceful living environment is very impressive. Replacing the furnitures with modern ones might increase the property’s appeal, potentially attracting more tenants and enhancing overall satisfaction. I would definately recommend to anyone who is looking to rent close to the city with best services they need😊

Prabesh · 2 September 2025

★★★★★ 5/5

Google

After a few years of using other agents I can firmly say Jesmond Property Shop have been the best. As a late tenant joining my house Daniela was excellent in communicating and sorting me out accordingly. And Tudor helped solve any maintenance issues trivial or emergency in fast fashion. Thank you to everyone at Jesmond Property Shop

James · 24 August 2025

★★★★★ 5/5

Google

Honourable mention to to Tudor he is the best maintenance man ever , when we speak to him hes so lovely and very efficient and has fixed multiple issues around the house like the shower , fridge , heating and he does it so quick and to such a high standard - 48sun

Zara · 16 February 2026

★★★★★ 1/5

Google

One Star is generous, as I struggle to think of anything this agency has done well. Myself and 8 others rented a student property from Oaks properties which JPS manages in July 2020. Throughout the tenancy the staff, specifically the landlord were unhelpful, unprofessional and incredibly rude. This began early as we were promised the garden which was in an awful state would be cleared, which never happened and we ended up doing this ourselves, to then be told upon tenancy ending it had to be in good condition despite our tenancy beginning with an overgrown, dirty outside area. As student renters we were shown no respect and consistently ignored and hung upon on when we attempted to contact JPS and Oaks properties. We endured a gas leak months long, which led to may issues regarding our boiler as engineers deemed it unsafe to use and described it as the worst boiler safety they had ever seen. We then went days without heat or hot water as the landlord refused to aid us with these issues, breaking details of the tenancy agreement with no remorse. This led to contact between us and the council, environmental health and Newcastle University. The boiler is just one of the issues we complained about in a 9 page formal complaint which was brushed under the carpet by the landlord. A month did not pass in this property without issues. Upon leaving we were given a £450 deposit reduction for cleaning when the property was left in a pristine condition (and a much better one than we had received it in), and when we raised this issue with the landlord we were again met with rudeness. We received no copy of the final tenancy agreement or details of our deposit protection. Professionalism and legitimacy are two things this agency and Oaks properties cannot state to possess. I would urge everyone to avoid this company and its associates.

Katie · 16 June 2022

★★★★★ 5/5

Google

i have just moved into one of their houses and the service has been nothing short of excellent. Tudor who is the maintenance man is fixing everything that we need help with in such short time and is so beyond friendly. Everyone at the property shop is especially helpful with admin and helping us feel at home in our new house. 10/10 would definitely recommend housing with them!

Srira · 7 August 2025

★★★★★ 5/5

Google

Everyone has been incredibly helpful! All problems with the house have been sorted so quickly, Tudor has been amazing.

Ella · 16 February 2026

★★★★★ 5/5

Google

Jess has been lovely and very helpful to us throughout the year of us living in one of their properties. They are very responsive to maintenance issues and have been very helpful throughout the year, and Tudor the maintenance man is lovely and fixed all of our issues! Would definitely recommend!

Jodie · 16 June 2023

★★★★★ 4/5

Google

My housemate and I have had a great experience with Jesmond Property Shop. Renting as students can be stressful, but Jesmond Property Shop have always answered and handled our concerns and questions professionally and kindly. We would highly recommend renting with them!

Olivia · 24 August 2025

★★★★★ 1/5

Google

Where do I start, whilst JPS may have been prompt with some of the issues we raised as tenants that was the only positive light to come out of a bumpy, strenuous year long relationship with them. Highlights included going almost 24 hours without heating and hot water despite being told by JPS they would provide us with heaters promptly. Another highlight for me was having our boiled condemned half way through the year, I mean look at the state of it in the pictures, there was tin foil holding it together. Having to remind JPS for a new gas safety certificate with the one displayed in the house being 3 months out of date was another pinnacle of the relationship. Whilst JPS did make us aware of visitors and viewings, I can recall a couple of times where they did show up unannounced with multiple large groups of students during periods where some housemates were isolating. I felt like we dealt with hundreds of people throughout the year due to all the problems we had with our house, one person that stood out was a man named Arun Puri, he stood out for being incredibly rude. We were shouted at by him down the phone multiple times and he told us that heaters were to be delivered in the evening and they did not arrive till the next morning. The cherry on top for me was the £450 they took of our deposit for cleaning. Whilst I would happily accept this had we left the house messy we left it spotless. There were absolutely no grounds for any sort of cleaning fee and the excuse from JPS was the house was left in a 'shambles' and apparently they had photo evidence for this yet we never saw it. Dodgy? I think soooo. Issue is we just needed the deposit back as students and couldn't afford to appeal it so they essentially bullied £450 out of us. So in conclusion, after all evidenced was reviewed, I would recommend to avoid JPS at all costs.NegativeProfessionalism

James · 25 August 2022

★★★★★ 5/5

Google

Where do I begin... five girls and I used Jesmond Property Shop last year for our second year house. With little knowledge on how rent a property or even how to find a letting agent, we came across Jesmond Property Shop online and they were extremely helpful from the beginning. They managed to find 5 houses in our perfect location and set up viewings for the following day. After finding our favourite house, Arun made the signing process incredibly easy, and from start to finish the process only took a week. The move in process was very straight forward. Everything was set up and ready for us, from the wifi to the spare keys. If we ever had any issues Arun was on his phone and happy to help, even on Sunday mornings, to help with anything like the hot water or the heating. JPS also chose to redo our kitchen during our tenancy. They were incredibly accommodating to us as students and managed to do the whole process in 2 weeks over our Christmas break, with no extra cost to our monthly rent. They were also very helpful and kind with little things such as replacing our outside lights in time for a garden party, and asked for our opinions and help when redecorating the house. Upon the end of our lease, JPS helped and showed us how to deep clean the house ready for the new tenants meaning we left with our full deposit. I would fully recommend this company to any student or anyone looking to rent a house. They were helpful in every way and we couldn't have asked for more.PositiveResponsiveness, Quality, Professionalism, Value

Harriet · 25 August 2022

★★★★★ 5/5

Google

I rented a lovely, modern flat in a great location ! After renting with other agencies, I found that Jesmond Property Shop was helpful and responsive when I needed them, would definitely recommend to other renters :-)

Louise · 9 September 2025

★★★★★ 1/5

Google

Worst service ever, extremely rude and the place we rented literaly had toilet leak from top. The agency is scam and charged us 400 for absolute no reason. The house wasalready damaged. This agency is not helpful and scam you in the end. They dont help out and they just want your deposit. Please dont book with them honestly you will regret it. Worst worst agency ive ever used, lived 3 years in newcastle never came across such greedy letting service. Save your time and ur hardearned money. Cant wait for their fake customer service replies, save your time and energy. The rudest staff, no sense of ownership or customer service i dont even know how its still in business. Because of them my flatmate and I had the worst 3rd year cause therewere constant problems.

Eisha · 16 June 2023

★★★★★ 1/5

Google

One star is more than generous, if you could opt for minus it would definitely be that. We rented through Property Shop Jesmond for our son and friends. The staff never return calls or send emails that have been promised. Disgusting customer services. The students left the house to a reasonable standard, I personally being there too ensuring there was little mess/damage. During their tenancy, the living ceiling fell down which caused them all such distress and concern as to whether more would come down. It took the landlord weeks to have this addressed with no apology whatsoever. At the moment we are all waiting on the £2000 plus deposit to be refunded after vacating the premises mid July. We would never recommend this company and are seeking help from the company who guarantee the deposit on your behalf. It should never have to be this hard for students especially when times are hard enough. Very disappointing.

Michele · 16 June 2023

★★★★★ 5/5

Google

After a nightmare experience with Seekers Newcastle in our second year, Jesmond Property shop have been outstanding and made the world of difference in our third and final year. …

Annabelle · 16 August 2025

★★★★★ 5/5

Google

After the ceiling collapsed in our lounge, we contacted emergency maintenance, and Tudor responded quickly to address the situation. He assisted us in moving our belongings away from the rubble and was attentive to our need for a …

Lydia · 16 April 2025

★★★★★ 5/5

Google

Great customer service, all staff including the girls over the phone and maintenance are very helpful, with Tudor the maintenance man always being very efficient in response to our issues.

Oliver · 16 March 2026

★★★★★ 1/5

Google

DO NOT USE THIS COMPANY. YOU WILL NOT GET YOUR DEPOSIT BACK. My friend who’s international student rented a house from this company, before …

Raz · 16 June 2025

★★★★★ 5/5

Google

Had an issue with the payment system but upon emailing I got an immediate and effective email back that resolves my issue on the day! Very helpful

Leo · 16 March 2026

★★★★★ 5/5

Google

I was very lucky to find my flat and rent it with Jesmond Property Shop!! They were always kind and willing to help. The flat is close to the city centre but in a quiet neighbourhood at the same time. I have had a wonderful stay, and I highly recommend them if you are looking for a place to stay. Forever grateful!

Paula · 27 March 2025

★★★★★ 1/5

Google

Disgusting customer service, conned us out of hundreds of pounds at the end of our tenancy despite the fact that we put up with multiple issues in property including the ceiling of one bedroom falling down, lied to us and have been dismissive and rude in all communications since we left the property. WOULD NEVER RECOMMEND!!

Amelia · 19 October 2023

★★★★★ 5/5

Google

I am currently staying in one of their properties and whenever I have a problem they are always quick to respond and, if necessary, send their maintenance engineer who is very knowledgeable and helpful, ready to explain the cause of issues, the work he completes, and how to avoid recreating issues in the future.

Jeremy · 16 April 2025

★★★★★ 5/5

Google

Great service from Tudor, who came to the rescue after my daughter forgot her key! We had arrived to pack up her house, after a great year in jesmond. Tudor responded straight away, and met us at the house as we arrived. A big thank you!

Zoe · 8 June 2025

★★★★★ 1/5

Google

horrible attitude we put up with multiple issues including a fallen down ceiling and they acted like con men when it came to the deposit, lying about items being removed and blaming damage and mess that was already there on us. DO NOT USE THIS COMPANY

Eliza · 19 October 2023

★★★★★ 5/5

Google

The team at Jesmond Property shop have consistently provided a high standard of tenant support throughout our period of stay. They are very prompt with their email replies and they have an excellent website that allows you to report issues, the team has a great tendency to organise their maintenance team and sort these issues within a week. More pressing matters are always sorted within 24 hours, including boiler and electrical issues. I would highly recommend this property shop for students especially, they do not possess the same seemingly disrespect that other estate agents have towards students. The properties are always maintained well and if appropriate will renovate facilities within the house if they tenant requests it and is plausible to do so. Lastly, and I feel most importantly, they have always been compassionate and forthcoming if there are any personal issues affecting finances, within reason of course. I myself plan on returning to this property shop.

Nathaniel · 21 July 2023