Every review we hold for the Newcastle Under Lyme office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotVery poorly built and customer care…
NOT VERY PLEASED THE HOUSES ARE VERY poorly built and customer care have been rude. Major gas leak due to badly fitting hob. Another problem the consumer unit tripped and a loud bang and burning could be smelt and the reason being the socket of the burglar alarm wasn’t correctly fitted and live wires were touching and the socket box was black.En-suite door fitted upside down.Door stops missing and this is a brand new house. Refusal to give customers a plan of the house by customer care to show where gas pipes are laid so that a fire could be installed.Porch pillars stone had chunks out of it and it took 3 visits by the stone masons to try and match the colour of the stone. Front flagstones loose.All internal doors damaged and Seddon plastic specialists had to make good.Bannister falling away from the stairs. Electric socket not fitted right upstairs caused tripping of the consumer unit.Burglar alarm can’t be used it goes off on it’s own. The sensor for the unit downstairs not fitted correctly.Most weeks residents burglar alarms go off and even at 2 am recently.Cooker hood damaged and new one vibrating against the wall cupboards. Kitchen draw not aligned causing grating noise. Kitchen fridge freezer fitted at the end of the wall next to the ovens and the utility door. This means you cannot fully open the fridge / freezer doors because the utility door is in the way.Boiler noisy required a new valve and the house is only a year old. A neighbour informed me their pointing needed doing but because their house was just outside of the customer care 2 yr warranty they were refused by Seddon Homes to have it done.No top soil put in the garden requiring a claim to the NHBC to enforce Seddons to do their job and provide it.Poorly laid lawns. I DO NOT RECOMMEND ANYONE BUY ONE OF THESE HOUSES YOU WILL REGRET IT. Most neighbours have had problems and one lost all power to half of their house as the electrics were not done correctly.Garage leaking water because the dry verge on the guttering wasn’t fitted right.One expects some snags but not all these and it takes time to get the jobs done and having to wait in. Customer care often ask for evidence with pictures instead of sending their tradesmen to assess the problem.My toilet was leaking and the problem was a chunk of cement had been put in the S bend.
Very · 18 November 2019
★★★★★ 1/5
TrustpilotSales staff lie to get a sale. Aftersale customer care horrendous
I purchased a Seddon new build. Aftersale Customer services is a joke. I even escalated to a complaint, they ignored it. They dont even follow their Complaint procedure. Standard reply is ....we are sorry however we must advise that Seddon Homes do not propose to carry out any further works or enter into any further correspondence regarding this matter. Yep thats great customer services.I was told several lies throughout the sale process and given incorrect information. They just dont care. Once they have your money they are gone. They have sold on the leasehold without asking if homeowners want to buy it. Even though we were told we would get first refusal if they did sell it, which they wont and You have to fight for snagging to be completed. The whole customer service is a nightmare. Their score on trust pilot says it all. Just shocking.
Rebecca · 12 July 2019
★★★★★ 5/5
TrustpilotCouldn't be happier!
We have been in our new Seddon home for 3 months and couldn't be happier.We are extremely pleased with the workmanship, build quality and the speed at which snags are fixed. Also, the service received from the sales office and customer services has been excellent!
Lisa · 15 August 2020
Agent replied · 15 June 2024
Hi Lisa that's so lovely to hear thank you for your kind words which I've passed onto the team
★★★★★ 5/5
TrustpilotA superb team and builder.
From our first meeting, to moving in and beyond. Seddon have been excellent. From Laura and Naomi from the sales team to John and Ollie on the site team at the Warrington site have made our move stress free. I can not recommend them enough. The build quality of the homes is to a high standard with extras you would usually pay for included. We could not be a happier with our new home.
Gazjones01a · 5 March 2021
★★★★★ 1/5
TrustpilotDelays, lies, and lack of owning up to responsibilities
Delays, lies, and lack of owning up to responsibilities. We moved into our Seddon Home 6 months after anticipated move in date a couple of years ago, and were basically forced to accept a house full of snags to complete. And now after reading this site have found out that we have also become victims to the fleecehold scandal. Our £115 annual bill from the management company soon rose to £380 seddon year and this years bill is £550!This was not mentioned at time of sale, and the solicitor that we used with Seddon just implied that it would be a normal annual maintenance fee, not uncapped as someone else put it!Watch out everyone, and always enquire about what you will be paying for.
Jack · 19 December 2018
★★★★★ 5/5
TrustpilotHelpful sales advisor and lovely homes
I visited Roman Heights and was greeted by Lisa, the lovely sales advisor who was extremely helpful and welcoming (being from the local area meant she had great knowledge about the surroundings and made me feel reassured).
James · 29 July 2024
★★★★★ 1/5
TrustpilotPoorly built houses and don’t be…
Poorly built houses and don’t be expecting any after service Main bathroom leaking water couldn’t get them out to repair no seal around shower screen, bath incorrectly fitted Whole in roof from move in took 8 weeks to repair Crack in window front door jammed shut not repaired There advert should say sold as seen Same for every house on the estate paying trades men to repair poor work man ship
Daniel · 13 February 2021
★★★★★ 5/5
TrustpilotAmazing experience with Seddon Homes
I had an amazing experience with Seddon Homes. As a first-time buyer, the process was smooth and easy, their sales advisor was always on hand to give me helpful advice.
Rob · 26 September 2024
★★★★★ 5/5
TrustpilotGreat Customer Service
Through the whole process from reservation to exchange and completion, the communication has been good. Most importantly after completion the inevitable minor niggles have been dealt with quickly and a close ongoing communication.
David · 1 December 2021
Agent replied · 15 June 2024
Hi David - thank you so much for taking the time to write a lovely review - the team really appreciates it
★★★★★ 5/5
TrustpilotNew Build Property
We are really pleased with our new home. All the staff have been very helpful with everything, from actually moving in to completing any little snagging issues. Nothing has been too much trouble.
Martin · 1 December 2021
Agent replied · 15 June 2024
Hi Martin Thank you so much - I've passed on your positive review to the team :-)
★★★★★ 5/5
TrustpilotReally impressed
I’ve visited a few developments close to me and I am really impressed with the customer
service from each sales advisor. Loved seeing each house type and how they utilise the space!
Emily · 29 July 2024
★★★★★ 1/5
TrustpilotNo communication or updates
We haven’t moved into our property yet since reserving last summer, but the communication is non existent. If you want any progress updates you have to chase and chase to get any information, it’s really disappointing.
Anon · 1 March 2021
Agent replied · 15 June 2024
Hello there - we're so sorry to hear this as we do have a policy of updating our customers fortnightly? Unfortunately as you've not given any details we're unable to check if this policy has fallen down somewhere. Covid 19 has had a major affect on build dates. Only one trade can work on a property at any one time. Build materials including roof tiles & appliances have been so hard to source and of course should someone on site sadly test positive for the virus the whole development has to shield to protect everyone. That said you of course should have been kept updated and if you haven't we can only apologies but if you would kindly make contact with your Sales Advisor to identify yourself we can look into things further for you. Thank you & stay safe
★★★★★ 5/5
TrustpilotVery impressed…
Very impressed with Seddon Homes’ Lavender Fields development. Gorgeous finishes, stunning location… Can’t wait to see the final result! Very happy with the service provided so far too. 😊
NS · 15 August 2024
★★★★★ 1/5
TrustpilotAwful builder that abandons you as soon as you pay
Despite what Seddon might comment below, rest assured that what follows is a true account of our experience and it deviates from all expected and written measures of quality and compliance standards.
Jonathan · 24 June 2024
★★★★★ 5/5
TrustpilotGreat home and service
The team at Aspenwood Grange (Marple) have been fantastic. From the point of showing interest to the sales team (Naomi and Laura) to completing, every member of the team has been friendly and helpful. The house was finished to a high standard and all snagging points were addressed quickly by Zak and Jonny. Would happily buy a Seddon home again!
Chris · 8 March 2022
★★★★★ 5/5
TrustpilotThe sales team (Laura and Naomi) have…
The sales team (Laura and Naomi) have take great care of us the whole way through the process. Then when you get to meet the builders, they are brilliant too (Ollie and John in particular) and always going above and beyond with the finishing touches to make your whole experience amazing. A great team throughout at Seddon and we are made up with our beautiful home.
Darren · 30 October 2020
★★★★★ 5/5
TrustpilotVicky Price and Shaun Priest excellent.
Vicky Price and Shaun Priest have been excellent throughout the process.
Liz · 28 March 2025
★★★★★ 4/5
Trustpilotsorry
Got the wrong company sorry. Never dealt with them
Lena · 16 August 2023
Agent replied · 15 June 2024
Hi Lena oh no! We're sorry to hear this - please can you email sales@seddonhomes.co.uk with the details as we can't find a record of you enquiring about any of our properties. I'd love to look into this for you Thanks x
★★★★★ 5/5
TrustpilotFantastic
Excellent team and a pleasure to work with through the process of a buying my new home
TheAhsan959 · 26 October 2022
Agent replied · 15 June 2024
Thank you so much for the lovely comments :-)
★★★★★ 5/5
TrustpilotThe Hawthorns - Keele
Fantastic service received, COVID interupted our completion date but what can you do! A special thanks has to go to the Site Managers Andy, Derek & Scott. Anything we have asked for they have actioned within a really quick timescale and above all they are friendly and very approachable. Thank you for helping make the process so smooth.
Richard · 9 November 2020
★★★★★ 5/5
TrustpilotLove our new home
Love our new home. The build quality is far better than other companies, I was shocked at how other developers have such small rooms and thin walls but Seddon is completely different. My friends and family are impressed with our new home too. As a first time buyer we're really pleased with it all.
Laura · 15 August 2019
★★★★★ 1/5
TrustpilotTerrible house builder
Terrible house builderRefusal to carry out work to rectify issues because we didnt discover them on handover ?LeaksUn-even porchUn-even window sillsBroken windows Bifold door issuesCreaking floors (due to holes being cut out)Velux windows not squareSkirting boards not squareFinished property different to planStaircase not square Un-even walls The list goes on... do not buy.
Ben · 16 October 2019
★★★★★ 5/5
TrustpilotReally helpful and informative!!
What a breeze it was dealing with Seddon Homes. Seddon's team put me at ease straight away and the purchase process was relaxed and relatively enjoyable. Seddon quickly dealt with any questions I had and ensured we had everything we needed. Would highly recommend if you're looking to buy a new build home.
Leonard · 14 August 2019
★★★★★ 5/5
GoogleGreat place to work,building some beautiful homes
Kevin · 20 August 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
