5/5
GoogleI would highly recommend Reeds Rains in Newcastle! I had the pleasure of dealing with a lovely lady called Beth Griffin who was very polite, very responsive and found me my perfect home very quickly! Thank you so much Beth :)
Trusted Agent profile Β· Newcastle Under Lyme
Reeds Rains Newcastle Under Lyme reviews
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2,040 reviews across 2 platforms
71 High Street, Newcastle Under Lyme, ST5 1PN
Part of Your Move & Reeds Rains National Home Move, see every office.
Reeds Rains's office in Newcastle Under Lyme, at 71 High Street, is rated 3.7 out of 5 across 2,040 reviews on two platforms, including 175 Google reviews rated 4.4.
Reviews
Every review we hold for the Newcastle Under Lyme office, from every platform, shown as written. First names only.
Google5/5
TrustpilotElliot from the Morley Branch wasβ¦
Elliot from the Morley Branch was amazing professional and helpful through every step of the tenancy. He worked hard to get the tenancy through within an agreed timeframe.
5/5
GoogleI am currently being supported by Lauren with my rental application, the process is being carried out in a very professional manner and Lauren is being extremely helpful and supportive. Great Service from a lovely team.PositiveResponsiveness, Quality, Professionalism, Value
4/5
TrustpilotHelpful staff and were with me all theβ¦
Helpful staff and were with me all the way to completion always there when you need them .
Agent replied Β· 22 October 2024
We appreciate your kind words about our staff. We strive to provide excellent customer service and are glad you found our team helpful and supportive throughout your experience.
1/5
Trustpilotπ‘π‘π‘ IF ANYONE IS Tworst letting agents HINKING ABOUT USINGβ¦
π‘π‘π‘ IF ANYONE IS THINKING ABOUT USING REEDS RAINS REDDISH LETTINGS DEPARTMENT ππ‘π THINK AGAIN A BACKED UP SEWER FROM ONE OF THEIR MANAGED PROPERTIES HAS BEEN REPORTED OVER A WEEK AGO WITH RAW SEWAGE ERUPTING FROM THE GRID AND SPREADING OVER NEIGHBOURING PROPERTIES SOAKING THROUGH THE LAWNS AND ENTERING INTO THE WATER TABLE WITH EXTREMELY FOUL SMELLING WASTEREEDS RAINS HAVE DONE NOTHING TO SORT THIS OUT π‘π‘π‘
3/5
TrustpilotCan never get through to the Reddishβ¦
Can never get through to the Reddish office by phone. You always have to leave an email......,they respond to that
Agent replied Β· 22 October 2024
Hi Wayne,We understand your frustration with the difficulty in reaching our Reddish office by phone. We appreciate you taking the time to share your experience, and we will use your feedback to improve our communication channels.Regards,Reeds Rains
1/5
TrustpilotRidiculous company policy.
Tried to arrange a viewing but as I work full time and can't take calls I could only converse over email, something which isn't an issue with other estate agents at all. Reedsrains wouldn't allow this so I can't even arrange a viewing. Absolutely ridiculous and they need to review their policy. Information given over email is much clearer than over the phone.
Agent replied Β· 17 June 2024
Hi Elle - I'm sorry to hear you've been having some issues communicating with the branch. Could you let me know which branch you were dealing with so I can look into this? Thanks
5/5
TrustpilotRoxy is a true professional and it's anβ¦
Roxy is a true professional and it's an absolute pleasure dealing with her. She's very approachable and detail orientated which has ensured a seamless new tenancy agreement. Many thanks!
5/5
TrustpilotMiss Adele and Kirsty
What a helpful and usefull team at the prescot branch.I really have to thank to Miss Adele and Miss Kirsty for their efford and solve the problems.
5/5
TrustpilotGreat sales team
The staff were very friendly and went out of their way to arrange a visit that fitted in with our schedule.The process of selling the house was explained well to us.We were frequently contacted by members of the sales team, by phone and email, ensuring we were kept up to date as the sale developed. Any queries were dealt with and effectively promptly.
2/5
TrustpilotThe service was apathetic
The service was apathetic. We did not receive the AST until about 2 days before we were due to move in (in December) having known we were moving in since August. The documents received contained errors and did not include pre-agreed terms. When we chased the response was always slow and unhelpful.
Agent replied Β· 17 June 2024
Hello Abigail,I am really sorry you have not been happy with the experience youβve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
1/5
TrustpilotBeware!!
Very bad estate agents, not to be trusted. It took months and a threat of withholding rent to get a load of rubbish removed from back garden and loft. I was eager to finish my year with them, they then had the gall to with hold part of my deposit when leaving. I am in the midst of taking them to small claims. Beware
Agent replied Β· 17 June 2024
I'm sorry this was your experience Rachel. We'd be happy to investigate this as a formal complaint. To register a complaint with our Customer Relations Department please email rrcustomerrelations@reedsrains.co.uk. Or, to view our complaints process please visit https://www.reedsrains.co.uk/contact-us/lettings-complaint-branch
5/5
TrustpilotAbsolutely brilliant service.
Reeds Rain, Didsbury have been absolute gem! I have had 2y+ experience with them and they have helped me as much as they can to find a property of my liking that suits my mortgage budget. It was a long journey but worth the wait. Everyone at RR are helpful, kind and thoughtful. I will definitely recommend RR and I will also be using them in the future, if need be. Thank you RR, Didsbury team.
5/5
TrustpilotClaire Evans at the wakefield branch isβ¦
Claire Evans at the wakefield branch is a delight to deal with. I recently rented a property and she was always on hand to chat over any concerns over the phone and helped make my move seamless. Thanks Claire.
5/5
TrustpilotThank you Josh
Just to thank Josh Walker at the Hillsborough branch for a fabulous service in obtaining a tenant for my rental property. He kept me fully informed in this my first time in renting out a property. I really appreciate his help.
5/5
Trustpilotexcellent service
Reeds Rains at bamber bridge are the best. Friendly and professional especially Alison with her down to earth personality she has been amazing thank you for selling my parents house and I highly recommend you all.
5/5
TrustpilotILFORD BRANCH
ILFORD BRANCHAmazing agents. I wasn't even their client for the house they were selling but the buyer. Yet Bernard put my faith back into agents after the experinces I have had. Very friendly, genuine and quick with information and updates. He helped me and gave me advice and was always there. Agents like Bernard need be valued! I appreciate his happiness for us when the deal went through and I wish him and the firm the best.
1/5
TrustpilotDeposit you could lose it if smoke alarmβ¦
Will keep your deposit if smoke alarm not working! They will call out an engineer and you will have to foot the bill! Very expensive! This happened in Chesterfield a while ago now they can check their records of deposits held onto
Agent replied Β· 17 June 2024
Hi Peter, sorry to read your review. I've sent you a request for more information. The request will come from Trustpilot. If you could let me know some more details that would help me look into this further and help you resolve this. Kind regards
1/5
TrustpilotMoney Making Machine
It appears that Reed Rains only care about making money, their staff are programmed with a script of what to say and they do not deviate and act like a human being. Their charges are extortionate and lock you in with so many terms and conditions that even the the most experienced Landlords can get stung. PLEASE DO NOT USE THEM!
Agent replied Β· 17 June 2024
Hello - We are very sorry to hear about your experience, could you please let me know which branch you have been dealing with so we can get to the bottom of your issues.Kind regards,Reeds Rains
5/5
TrustpilotWould like to thank Luke from Reedsβ¦
Would like to thank Luke from Reedsβ¦I would like to thank Luke from Reeds Rains branch for the house that found us Luke was really professional and helpful and was very knowledgeable.Thank you
5/5
TrustpilotAlways great service is provided byβ¦
Always great service is provided by Amber Tildesley from Salford Quays.Thank you Amber
Agent replied Β· 17 June 2024
Hello Ahmed - Thank you for your review, we will be sure to pass on the good words to our team at the Salford Quays branch.Many thanks,Reeds Rains
5/5
TrustpilotAmy is really friendly with me :) niceβ¦
Amy is really friendly with me :) nice team i like is π«π
Agent replied Β· 17 June 2024
Hello - Thank you for taking the time to write a review, if you could let us know which branch you dealt with we can pass on the good words.Many thanks,Reeds Rains
5/5
TrustpilotGreat service from the Salford Quays branch
Great service from the Salford Quays branch. Amber was particularly helpful. Highly recommended
Agent replied Β· 17 June 2024
Hello - Thank you so much for your review.Kind regards,Reeds Rains
1/5
TrustpilotHead office
Head officeAs you will see Reeds Rains have replied to my comment, explaining that sales are taking longer than usual ! ! ! However, the problem is. They advise you to go with a certain buyer, take over a month to check all details and only after asking for many weeks what is happening. They finally confirm everything is βa goβ This is not just the branch that are incompetent, it also comes from head office ! ! ! Six days ago they were full of apologies and confirmed on this site I would receive confirmation of my payment. Not such notification. The company is a TOTAL JOKE, UNPROFESSIONAL FROM HEAD OFFICE DOWN TO THE BRANCHES. ARLA will be informed along with the other βPROFESSIONAL BODIESβ they claim to be with. Honestly, please please please DO NOT USE THIS COMPANY
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